Very friendly and helpful staff near the entrance! But if need inspection of your goods after passport control, expect to have people go in front of the line, and the staff would not control it 😡 They even ignore complaints about it and smile.

В.М.

Level 29 Local Expert

Friendly staff, fast, clear, and accurate. The check is fast, no queues are created. The refund is prompt. There have never been any problems in two years.

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Евгений С.

Level 2 Local Expert

The only relevant staff in the Tax Free department who speaks Russian well is Mena Samir. I helped you figure out the tricks of making this refund, the essence of which is to pay for purchases only in local currency!!! He also told me what to do if the payment was still in $ or € (unknowingly). Polite and tactful, with a high Customer orientation! Well done!

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