I bought an iPhone 16 phone from you, 3 days have passed since the purchase. After the reviews, I wanted to change to a more modern one, which I was denied. I remind you that the phone is in the box and has not been opened, it can be checked at your examination, it's just that no one needs it. I don't plan to contact your salon anymore, thank you for your mutual assistance!

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Слава Королёв

Level 2 Local Expert

An excellent team of professionals, high-quality service and interesting installment conditions , bought an iPhone as a gift to my wife, did everything quickly, transferred the data and pasted the glass, I recommend

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Мария

Level 3 Local Expert

On the evening of March 10, my husband and I came to the In Touch store to buy an Apple Watch. I asked if such a model is available (apple watch se3). I was told that yes, but that it costs 1099 rubles. I said that in the fifth element they cost 999 rubles. The seller said, wait, we will sell them for 999 rubles. I contacted the management, sort of, and they gave us some kind of discount so that I could buy a watch for 999 rubles in cash. Immediately, when I opened the box, it seemed to me that the protective stickers had been peeled off and they somehow came off crookedly, obliquely. Then, when the watch itself was in the box, it wasn't in any packaging. There was supposed to be a case on the watch, I completely forgot that it was supposed to be like this and did not pay attention to it. The watch was dead, and I couldn't connect it to my phone right away. When I arrived home, I found that the watch was not connected, as it was already connected to another device and locked. The next day, I went back to the store. They listened to me and said that we would refund your money. They apologized stingily and said they could make a nice discount for this situation if I still bought the watch from them. I asked about the discount, and they asked me to wait for a response from my superiors. I didn't have time to wait, so I went home to wait for the call. Later they called me and offered me a 20p discount. This was the first and last experience of shopping at In Touch. I would like to point out that when employees apologize for a joint, they apologize on behalf of the store, not "on their own." They apologize in a way that makes you want to forgive them and smile, not in a way that makes you want to tell everyone how "customer-oriented" they are. He

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18 reviews