The store is nice, the staff is polite, but there are two disadvantages... 1) they offer an extended warranty, (for some products it is really necessary)
2) and the second minus, the money for the unused warranty is transferred to the card, and you can pay for another product with some percentage. It is better to return cash for an unused warranty.
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Анастасия В.
Level 2 Local Expert
May 15
Absolutely incompetent staff. I usually study the product of interest online and order what suits me according to the characteristics. But twice I had the temerity to turn to "consultants", since the product was needed "here and now", and all two times I was faced with the amazing incompetence of the staff. Case 1: I needed a hair trimmer on a battery, it was bought as a gift day after day, to my question about the power supply method, the "consultant" replied that it works both from the mains and from the battery. Having already come home and studied the product in detail, I saw that it works only from the network, which fundamentally contradicts my request, immediately voiced to the "consultant". The product cannot be exchanged and returned, so 139 byn flew into the pipe.
Case 2: I looked in to buy a water filter and a cartridge for it. I chose the jug with some help from a "consultant" (the help consisted in the words "I use this at home and advise you"), and I ask you to give me a cartridge for it. The girl takes a box with three cartridges from the counter and says that they will perfectly match my jug. After the purchase, having already unwrapped the goods at home, I saw that the cartridges had a completely different shape, and only a person who had not graduated from the 4th grade of the parish could confuse them. The package is opened, one cartridge out of three is in the water, so no one will refund me. 23 byn also flew into the tube.
Conclusion: I do not advise contacting "consultants", I advise you to study the product yourself and buy what really suits you, otherwise you risk losing your hard-earned rubles to the income of a large soulless corporation.
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Николай Николаевич
Level 23 Local Expert
October 20
Retail chains selling electronics are becoming obsolete.
All trade goes online.
The large area of the 5-Element store and a large staff of employees give a high mark-up on the product.