Buying a phone in installments, I came across a very unpleasant story. My phone cost 1389.93 b.r., we started making installments, it turned out that I was given a loan at 17.2% per annum in the amount of 2184.17 b.r. for 24 months. We issued a loan, I was confronted with the fact that the price includes a certificate for phone insurance for 250.19 b.r. I really needed a phone a day and at that hour that I did not bother to calculate what was what. As a gift, as Karina Kirillovna Kostritskaya told me, they gave me all sorts of buns in the form of a smart watch and a promo code on Yandex plus. After a couple of days, I realized that a phone with such a loan would cost me too much and decided to repay the loan immediately. Having taken the documents for a loan, I began to believe that the phone with insurance costs me 1639.93 b.r., and I was given a loan of 2184, 17 b.r. what went 544.24 b.r. it was not clear to me. Turning to Karina Kirillovna Kostritskaya, who issued the loan to me, she told me that the smart watch is included in the price and it costs 127 rubles, a gift for 127 b.r. which I do not need at all and which I did not ask for at all. Having taken away from 544.24 b.r. my gift for 127 b.r. is still 417.24 b.r.it is not clear what they took off from me. To which Kostritskaya Karina Kirillovna told me that the price includes setting up a phone that was not made for me, I say what setting, she told me I took the phone out of the box, this is already setting up for 99 b.r. From these SCAMMERS I was able to take 350 b.r. well, you understand that They gave me a two-year loan in full.
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Show business's response
Кристина Красовская
Level 3 Local Expert
October 31
Disgusting work of specialists 🤮
Last night, a new SIM card was URGENTLY needed, we arrived, the employee is generally incompetent, knows nothing and climbs into the computer for any question
But the apogee was that upon arrival home, the SIM card is inactive 🎉
I call life and they say that there is no such number 🙌
The salon on Denisovskaya street is already closed, and in the morning you need to go again, since they can only activate it in person
In general, the wrong word was summed up, disgusting work and approach to recruitment and training of employees
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Show business's response
kajdan
Level 7 Local Expert
September 18, 2020
Продавец-консультант вместо выполнения своих должностных обязанностей часами болтает с кем-то во весь голос по телефону... На вопрос какой-либо, о тарифах например, получаешь ответ - узнайте сами, на сайте. Хорошо, что ещё буклеты есть в салоне. В целом, консультацию получаешь на уровне. От трубки телефона реально не на секунду не отрывается.