Negative feedback helps to develop. First of all, about the good things - the rooms are spacious, clean, well-groomed, the pillows are very comfortable. The breakfasts are excellent with a good selection, it was fun to have breakfast with dumplings and dumplings along with a wide selection of salads and omelets. From the negative: the hot water flowed barely warm a couple of times in the evening, during the cool evenings it turned out very unpleasant that it was impossible to warm up properly. And yet, they gave out a terrible breakfast with them (they flew away early) - an egg, a piece of cheese, a piece of sausage, a cucumber, tomatoes... Make a sandwich - it's convenient and it turns out quite well.
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Наталья Варжанская
Level 15 Local Expert
August 26
A pleasant hotel. Small. With a good repair. Responsive staff. For breakfast, you can cook scrambled eggs/ omelet as you like. Nice room. Clear. Cleaning every day. One of the disadvantages is the design of the bathroom - instead of a curtain, transparent glass that moves and everything pours onto the floor. The water was heated for a long time in the morning. However, I got up at 6-7 in the morning. Tea, coffee, and water were added in the room all the time. Fridge. Good location in a green area. I'll be happy to come back.
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Елена
Level 10 Local Expert
May 13
The hotel is centrally located, but in a quiet location. There is a small park nearby. The main attractions are 15-20 minutes away on foot.
The staff is polite and attentive. The room was cleaned every day and the towel was changed. Everything is clean and cozy.
I take off the star for the food. There is a large selection for breakfast, there is always something to choose from.
But the menu is a disaster. It's not tasty at all! We have tried several dishes, it is impossible to eat. So if this is important to you, keep in mind.
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Андрей Коноваленко
Level 10 Local Expert
October 12
The hotel is conveniently located. Near the opera, you can walk to Meni on foot, to Tsoi Square, 15 minutes, near restaurants, cafes. The room is small, cozy, wifi is working, breakfast is good (scrambled eggs, omelette, porridge, pastries, snacks). We saved money on coffee. The price tag is not the most budget-friendly, but it has justified itself. Well
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Ольга Р
Level 10 Local Expert
July 30
I stayed at the hotel for 2 nights.
Positive:
- convenient location of the hotel;
- the room is clean, the interior is good, everything works;
- the staff responds quickly to requests (to bring water, change of linen);
- quick check-in.
Minuses:
- the breakfasts are tasteless;
- the waiters can not cope with the load and do not have time to clean up after the visitors, which is why the tables are littered with dirty dishes;
- the staff enters the room, despite the "do not disturb" sign, and without knocking.
The last point is the reason for my low rating of the hotel. I consider it unsafe to live in.
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Timur Kaskenov
Level 6 Local Expert
August 27
The food is delicious. The prices are acceptable
The rooms are nice, cozy and clean. One problem, the water heats up for a very long time and is mostly warm.
The location is gorgeous, the whole gastronomic street is within walking distance, and the hotel itself is in a green park area
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игорь турусов
Level 11 Local Expert
June 18
It fully corresponds to the 4-star level, comfortable rooms, air conditioning makes you feel good in the room, attentive staff, a set of everything you need is waiting in the toilet room, a large screen with football and a glass of very decent local beer downstairs, breakfast is offended, plus water treatments, etc. I recommend it! Especially also for the location of the hotel
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Иван К.
Level 7 Local Expert
April 5
The hotel is clean and freshly renovated. A very varied buffet. There is plenty for any guest to choose from. There are any goodies, even for picky children and their parents. The staff was friendly, very quick to respond to questions and helped with on-site solutions. There is a caveat - if you need documents about your stay, for example, for those who came on a business trip, get the documents on a weekday before 19:00. It is impossible to do this on a weekend. But there is a solution - the hotel is ready to send you your documents by mail to the specified address. In my opinion, it is an excellent choice
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Анастасия С.
Level 6 Local Expert
September 20
Excellent room, stylish design, very good location, close to the center, but the service is inferior to chain hotels, in some places it is very sensitive, this hotel would be ideal in good hands.
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Татьяна Андреевна
Level 8 Local Expert
June 30
I lived for a week. In my opinion, the price is more than overpriced, but in Kazakhstan it is now a big problem, as is renting, including for citizens of the country. Therefore, in general, I was sympathetic)
I'll start with the cons:
- they gave out a key card from the room, in an insert that was already heavily in use... very unsightly! This is the first thing a guest receives at the hotel, can you order these inserts and give new ones?)
- dirty walls, dirty carpet, the room is cleaned, but without fanaticism, if something is spilled they may not notice.
- there are expired snacks in the mini-bar, but it's big and if you need it, you can use it, but it's expensive.
- the refrigerator of the mini-bar is practically not a refrigerator, it will not work to remove the conditional yogurt.
- if you do not leave before 12.00, they will most likely not clean up, they will only take out the garbage and leave a sign that they could not clean up. It is important not to forget to turn on the scoreboard with a request for cleaning and turn off the "do not disturb" scoreboard, which I forgot on day 1)
- mattresses are just hyper-rigid, not everyone will like them.
- there are no lockers/nightstands/drawers at all. It's unusual when everything is publicly available.
Positive:
- excellent location, peace and quiet + there are many grocery stores around.
- stylish design of the rooms and the MOP.
- delicious and very varied breakfast.
- on the 2nd floor there is a very soulful terrace.
- friendly and courteous staff!
If the prices become more adequate, I will definitely come again :)
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Диана Стафий
Level 3 Local Expert
October 6
I'm just in love with this hotel, the service is excellent, the restaurant and cuisine, especially the buffet, are very diverse. Especially salads and pickles, as I am a big fan of proper nutrition. Clean, regular cleaning in the morning, near squares, residential area. I would love to come back. ❤
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Елена Дашкевич
Level 13 Local Expert
September 26
Nice hotel, located in the center. The rooms are spacious, the ceilings are high, the design is beautiful, the breakfast is varied and delicious. The staff is polite. A lot of foreigners.
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Show business's response
Жарас Исламбердиев
Level 13 Local Expert
July 25
The location is convenient. The breakfast is hearty, there is a lot of choice. The service is on the level. You can safely put a solid four. I'm stopping for work, I didn't have time to try out other services
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Zhanna Iraliyeva
Level 5 Local Expert
October 7, 2023
I really liked the hotel. New furniture, clean room, comfortable bed, everything is very clean and tidy. The room has everything you need for a comfortable stay. The area is also cool, in the heart of the southern capital. High level of service. From the first step as I got out of the taxi, I was immediately met by security and took my suitcase, the girls at the reception are also very friendly. The only negative is breakfast, I would like more variety and hot food. The sandwiches were dried up, the food was cold, the coffee tasteless.
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Кирилл Простаков
Level 9 Local Expert
December 8, 2023
Great hotel. Everything is clean and comfortable. Polite staff. It is located near a small park. The only thing was a strange situation with the water. The pressure seems to be good, but the water abruptly becomes hotter, with strong, then colder. This is probably only for my room, or the rooms that are located on this riser. And it's a good hotel. I did not lower my rating for this small joint
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Irek Magsumov
Level 13 Local Expert
January 20
A wonderful hotel, everything is there, bathrobes, etc! The room is well equipped, fresh furniture and renovation! Already rare, a very richly filled minibar! They clean the room every day, change the linen, add drinking water, etc. The breakfasts are delicious, a good enough choice, I think if a separate cook makes the right omelet or fried eggs at breakfast, it's already very cool💪
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Геннадий
Level 16 Local Expert
May 27
A freaky hotel!! In the city center, a green place. Perfect new rooms! Plumbing, beds are wide and comfortable! The breakfast is rhombic!!! 5++!!!
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Елена Романяк
Level 8 Local Expert
March 24
I really liked the hotel. Good location, quiet, windows overlooking the park. The room is well cleaned, the renovation is fresh. A separate bonus is breakfast. A great selection of food and pastries. Thanks to the hotel team and for organizing the event, in particular, the manager Aya was constantly in touch and helped)
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Игорь Петров
Level 11 Local Expert
January 30
An excellent hotel, quite fresh, there are elevators(2)!!, interesting design, a choice of rooms for every taste from standard (large) to suites of 60 meters with a wardrobe and two toilets. Some of the rooms overlook the courtyard of the police department, not the most interesting landscape, but in general it does not interfere)
The breakfasts are decent, long, with a choice and the opportunity to order more.
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Влад Маликов
Level 11 Local Expert
March 4
A hospitable hotel! New, everything is clean and fresh, good room stock, all accessories are available, in the flesh to the ironing room on each floor, the hotel is located in the center, the food is good enough. I thank the staff of the hotel for your hospitality!!!
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Сергей М
Level 7 Local Expert
May 14
It's not worth the money. The rooms are small, cramped and not comfortable. There are hotels in Ata with better views and more comfortable ones.
The breakfasts are monotonous, the same thing every day. At the same time, half of the dishes are missing at any time of the visit, there are empty pans and plates.
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Ярослав Трушутин
Level 10 Local Expert
April 23
A nice, fresh, clean, delicious hotel!!!! The staff is friendly.The cook will cook everything you don't ask for, and most importantly, it's delicious. Good location. The rooms are small but cozy. I want to come again and again.
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Ирина В.
Level 4 Local Expert
November 4
Modern rooms with a good view from the window. Clean and cozy. Delicious and very varied breakfasts for every taste. Good location.
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Ксюша Орлова
Level 9 Local Expert
November 5
Nice hotel, spacious rooms, which have everything you need. Convenient location.
Very tasty and varied breakfasts
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Виктор П.
Level 8 Local Expert
December 12, 2023
Excellent business class hotel in the center of Almaty. The interior of the rooms and rooms are stylish, the design is very thoughtful. Excellent buffet, very tasty cuisine. The staff deserves special praise, everyone is very friendly and responds to any request. I spent an unforgettable two weeks in this hotel. Thank you very much!
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Жанна Хмелева
Level 8 Local Expert
November 2
It's very dirty at breakfast, just crumbs lying around, tables are not being prepared for the next guests. There are ashtrays in the rooms and, accordingly, the room is smoky, well, the standard room itself is quite small, the size is oppressive. But if you look at the whole, you can stop here.
The location is good, you can walk on foot, a 5-minute walk to the Navat restaurant, local cuisine, very tasty, I advise everyone.
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Илья Краснощеков
Level 3 Local Expert
August 8
Nice clean hotel. The room I lived in (Standard) was fully large and comfortable. The bathroom was also frequent, not smoky, polite staff.
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Екатерина Фарыгина
Level 5 Local Expert
November 19, 2023
I stayed at the hotel for 5 days. I liked everything very much. Cozy rooms, cleaning was done perfectly every day. Delicious and varied breakfasts. We helped to assemble a lunch box in the mountains ❤️ The staff is very responsive and friendly. The hotel is very conveniently located, near the square, many restaurants
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vniigis v.
Level 5 Local Expert
April 17
Nice hotel with cozy clean rooms. Wi-Fi, paid minibar, safe, etc. cleaning every day. There is an exchange and shopping centers within 5 minutes. Not a bad kitchen, buffet, but the choice of dishes is not great.
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НатКа
Level 15 Local Expert
September 11, 2023
Шикарно. Хол. Лифт. Номер компактный и все все есть!! Полотенец столько, что у меня частей тела меньше))) все со вкусом. Освещение на выбор. Зеркала кругом. Чистота прям звенит! Утром завтрак - шикарный выбор всего. Глазам и желудку было приятно. Не смотря на это разнообразие, повар, который прям тут же готовит, предложил мне индивидуальную яичницу с беконом, и скажу вам, это было оооочень приятно)))
Андрей К.
Level 9 Local Expert
September 21
A great hotel, the room is comfortable and spacious! The staff is polite and helpful. I recommend it!
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Ольга Стекольникова
Level 8 Local Expert
May 12, 2023
Чистые приятные номера, свежие, видно, что гостиница новая. Вкусные завтраки, большой выбор еды. Персонал приветливый. Расположение удобное. Конференц залы разочаровали. Нет окон, душно, кондиционеры узко направленные...если включить то сильно дует в одно место. Люди там сидящие мёрзнут. К концу дня кондёр потек и на второй день не работал вовсе. Персонал не исправил ситуацию никак.
Ринат Мухаметшин
Level 3 Local Expert
April 19
A pleasant hotel, for a good price with a good breakfast. There is a small park nearby for jogging and walking. I was on a business trip. It is a good option for such purposes
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villionk
Level 12 Local Expert
July 15
Great hotel, delicious food and location. There is a shopping center with a large selection of shops nearby
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Елена Шадурская
Level 9 Local Expert
July 22, 2023
Новый отель в Алмате, в хорошем месте - рядом парк, рестораны - в шаговой доступности. 2-ой этаж - для курящих - комнаты жутко прокурены несмотря на то, что отель новый. Завтрак - есть из чего выбрать, особенно радует разнообразие горячих блюд: каши, блинчики, сырники, омлет, яичница, колбаски, … - выбор большой. Не очень вкусный хлеб, не хватает овощей и фруктов ( в середине лета могло бы быть и получше!) очень хорошая кофе-машина и отличный кофе. Для короткой остановки в командировке - хороший выбор. Карту Мир принимают.
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olga kozina
Level 9 Local Expert
December 3, 2023
Gorgeous hotel, gorgeous breakfasts, gorgeous room we had 423 awesome view from the window, we thought that we had painted on the window, but the blue building prevented us from admiring the view, but it was very cozy and very hospitable atmosphere
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Юлия Михайлова
Level 8 Local Expert
October 27
Fresh renovation, not a bad interior, convenient location. It's all. The breakfasts are passable, there is no iron in the room but there is on the floor.
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Эдуард Кун
Level 9 Local Expert
July 30, 2023
Всё на очень высоком уровне. Номера уютные, чистые. Расположение очень удобное. Жил здесь несколько раз ,каждый раз, не менее 4-х дней. Всё нравится ,уют, отношение. У меня включен был завтрак, но это единственное, что мне не удалось оценить, так как побольше поспать для меня было важнее😃, но уверен и там всё в порядке. Очень РЕКОМЕНДУЮ.👍
ольга стаськова
Level 11 Local Expert
August 31, 2022
Здравствуйте. Отель стоит своих звёзд. Мне очень понравилось.
Обслуживание на высшем уровне. Персонал приветливый и доброжелательный.
Завтраки нормальный шведский стол. Ресторан тоже хороший. Есть лобби бар.
Номер отличный, все чисто и уютно. В номере прихожая, в комнате стоит диван ( что очень приятно) и кровать. Есть тапочки, халатов нет, чай, чайник и приветственная вода. Стоит мини бар, но он платный. В номере сейф и все необходимое есть. У меня был номер с большущей двуспальной кроватью. Мне очень все понравилось. Единственное, что мне не очень понравилось- нет балконов.
Расположение прекрасное, в центре города. До аэропорта минут 25 на машине.
Show business's response
Татьяна П.
Level 17 Local Expert
February 20, 2023
Отель понравился, удобный, комфортный номер, много вариантов освещения, розеток, есть холодильник, н, воду каждый день пополняют. Завтрак разнообразный, большой выбор, каши, горячее, сэндвичи, закуски, овощи, фрукты, несколько вариантов выпечки.
Единственный минус - не очень качественно убирают, как заселилась ножка стола была грязная, в поисках, так и выехала через пять дней, полотенца, то одно положат, то два.
Шохрух Усманов
Level 6 Local Expert
September 22
In the evening I noticed that bedbugs were walking over the pillow. I think this is a very big disadvantage for the safety of visitors, but the administration solved the problem on the same day, which means they are interested.
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Александр Кирьянов
Level 10 Local Expert
November 15, 2023
The hotel is like a hotel. MIR cards are accepted for payment at the reception (there is no bar). I want to mention delicious coffee for breakfast - the rest is like in most hotels (I can't eat this, soulless food). In the evening, at the bar before going to bed, I decided to drink a glass of Jagermeister - it turned out to be warm and diluted with water in a ratio of 1 to two. If I were a brawler, it would be a good opportunity, but in the end, the mood and the overall impression just deteriorated. The 5-star rating clearly does not pull, but the 3 hand did not rise to put.
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Алексей
Level 4 Local Expert
December 7, 2022
Гостиница, неплохая. Новая, чистая. Но не для долгого проживания. Завтрак на очень хорошем уровне. Уборка в номерах зависит от персонала. Хочу отдельно поблагодарить Гульнар, которая убирается на 5 этаже за добросовестное выполнение своих обязанностей, в отличие от ее коллег.
Наверное самый большой недостаток это кавролин в номерах. Дышать не возможно. Господа отельеры, уже нигде в уважающих себя гостиницах не используется в качестве напольного покрытия КАВРОЛИН (по роду своей деятельности Я часто путешествую по миру и останавливаюсь в разных отелях). Сколько бы вы его не пылесосили вы никогда не удалите из него пыль. Просыпаешься утром нос забит, хотя спал с открытым окном.
Расположение отеля удобное - центр города.
Обслуживание иногда хромает. Несколько раз было такое, что звоню на ресепшн что-то спрашиваю принести, говорят сейчас принесем и все - забыли. Скажем так есть над чем работать.
Спорт зал - можно сказать его нет. Маленькая комната с 4 кардио тренажёрами и гантели. Это не серьезно, учитывая вместимость отеля.
В общем отель на твердые 3 звезды.
Для длительного проживания не рекомендую.
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Assylzhan Karagulov
Level 7 Local Expert
July 12, 2022
Обслуживание на высоком уровне. Персонал замечательно справляеться. Ресторан при отеле готовит и завтраки и все блюдо очень вкусно и все из свежих и чистых продуктов. В номерах чисто и приятно, а кровати и постель способствуют хорошему сну. Расположение мне было удобным. Так как я не местный не могу точно сказать насколько это центр, но все было рядом, к тому же вокруг было нексколько столовых, если нужно быстро пообедать, но и иные заведения для вечерних встреч тоже хватало. Так же мне очень понравился зеленый сквер около гостиницы.
Show business's response
Инкогнито 5933
Level 3 Local Expert
April 7
A wonderful hotel, cozy, clean, beautiful. The location is convenient, although it depends on your goals. Breakfast is on the level. There is a kettle, tea and coffee in the rooms.
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Александр Моторный
Level 10 Local Expert
July 9
In general, I liked it! I had a smoking room. But of course the view from the window is not very (that's putting it mildly) some kind of bunker outside the window. The food is good, the staff is polite.
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Артем К.
Level 12 Local Expert
July 17
Great hotel. Spacious and comfortable rooms with everything you need. Clean linen, air conditioning, tea, coffee, Excellent breakfast. Attentive staff. Good location.
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Альмира Н
Level 5 Local Expert
June 21, 2023
Чисто, большие удобные номера, администратор парень молодец всегда подскажет и поможет, вайфай летает, персонал хороший, еда вкусная, разнообразная, расположение удобное, недолго ехать от аэропорта. Рекомендую!