Nehal Hotel
16 reviews
October 7, 2024
We arrived at the hotel on September 28th.
On September 29th, we went down for breakfast, placed our order, and waited for at least 30 minutes. During this time, our 9-month-old son began crying, and I couldn't offer him anything from our table as there was nothing there. Frustrated, I took him back to our room to calm him down. My husband followed me out. After some time, our breakfast finally arrived, amusingly, the drinks we ordered came promptly, but the breakfast itself came at least half an hour later.
On the 30th, housekeeping didn’t come at all; I waited all day. Towards the evening, around 6 PM, closer to 7 PM, housekeeping finally arrived and asked if I still needed service. Naturally, I declined, stating it was no longer necessary.
The same scenario repeated on October 2nd. Despite it being late, I called housekeeping and expressed my dissatisfaction to the management. The administration offered repeated apologies but took no action, only promising that housekeeping would come by 9:30 the next morning.
Today is that day, yet they did not come to clean. At 11:16, I switched my room status notification from "clean" to "do not disturb" as my child was already asleep. However, despite this, a staff member approached around 12:00 and began knocking on the door. I didn’t respond, but they persisted. Consequently, my child has had inadequate sleep and has been crying.
Furthermore, the staff treats guests as if we live in their house, lacking respect, communication skills, and often hanging up before fully understanding our concerns.
During our stay, the staff provided us with only one bath towel and one hand towel, despite there being two of us. After expressing my dissatisfaction on October 2nd, the number of towels immediately increased to two, although I hadn’t mentioned this specifically in my complaint. This discrepancy suggests a possible oversight in the staff's inventory management or communication regarding guest needs.
The way they handle clients is below acceptable standards.
The website claims there are high chairs available in the buffet area for children, but when I asked, I was told they don’t have any.
Similarly, the website states that slippers are provided in the room, but they were not.
As a guest, I am dissatisfied with the service provided.
1
October 2, 2024
Not clear and WiFi working not good
1
February 22
Nice hotel, but the rooms are a little tired. There is everything a Russian needs around the hotel. The beach is 15 minutes on foot or 6 minutes by car. There is a good place nearby where you can eat Russian and Uzbek cuisine (Mercury Cafe), in particular, borscht is simply amazing. African+Asia solves all issues with alcohol, I haven't seen such an assortment for a long time, the prices are like in duty free.
In general, the hotel is worth the money.
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November 11, 2024
Everything seems to be normal, like the place and the room are basically normal, but you always need to be reminded that you took the towel and did not bring a fresh one.
Really not 3 stars.
I'm not talking about breakfast, don't take it.
Money thrown away, it's easier to buy yogurt, sausage and pastries at the supermarket.... (or you'll get all this for breakfast)
Nescafe coffee is served
Although downstairs in the lobby bar, you can buy expensive espresso from a homemade automatic coffee machine for 15 dirhams (400 rubles somewhere)
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1
November 24, 2024
The hotel matches its stars. I wouldn't want to live in it anymore. The room itself is spacious. There is an air conditioner. For some reason, they only gave me one towel. The breakfasts are meager, most likely you won't get enough, there was also cheese on the table, which had been lying as if for several days. There is parking, but it is open and we understood that anyone can park there, because we could not find a place and had to pay 20 dirhams for the "parking attendant" to find a place.
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1
November 20, 2023
Great location.there are public transport stops nearby.service, check-in, cleaning - everything is fine.the room is quiet.always fresh towels, water, tea set, shampoos.I definitely recommend it
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January 30
The staff is excellent and the hotel needs renovation
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1
December 23, 2024
A hotel is like a hotel. He's definitely doing his job with 3 stars.
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March 6, 2023
Nice hotel, indoor gym on the roof, Jacuzzi, outdoor pool. The food is delicious, I liked everything
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August 4, 2024
I don't advise anyone. The viper house. They're taking money. It does not correspond to stardom.
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1
November 5, 2023
the ratio:
price / quality - at the level.
There is a good shopping mall nearby
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1
December 5, 2023
400 dirhams for one night. Expensive and not very good.
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August 20, 2020
A great hotel with a rooftop pool
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April 18, 2019
A great hotel for its stars, service at the highest level.
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January 16, 2019
The service and price meet all expectations, but the furniture is outdated!
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1
January 16, 2019
Nice hotel
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1