GASTRONOMY. So NOT what I’ve expected from this restaurant. Obvious lack of personnel, and the ones there are really lazy, barely moving. Some food that supposed to be hot was cold, even under the heating lamps. The restaurant was unbelievably CROWDED. We had a birthday party there, but the cake came late, after 3 reminders. Table was cleaned after multiple reminders. We had to go fetch clean forks by ourselves. The staff overcharged us for the champagne, saying that the price in menu was wrong (??!!!) Not a Michelin star worthy service and attitude. Sadly, only three stars. Don’t think will return.

Юлия

Level 13 Local Expert

Worst guest care I’ve ever experienced I have never felt less safe or supported by a hotel. During my stay, my partner became heavily intoxicated and loudly demanded that I be removed from the room and lose all privileges, including in-room dining. I had no cash or bank cards with me—I had arrived together with him and was completely unprepared for this situation. Instead of prioritizing guest safety and basic duty of care, the staff asked me to pack my suitcase and immediately evicted me from the room—treating my partner’s drunken demands as final, even though it was obvious he was not capable of making reasonable decisions. A manager initially offered me complimentary access to the lounge “until 22:00” so I could have something to eat. However, around 14:00 a server told me I had to pay. When I asked to speak with the manager who knew the situation, she reversed her statement and said I must pay after all. Shortly afterward, I was told to leave the property entirely. Later that evening my partner messaged me to “come back,” but how could I return to a hotel that had just thrown me out? This was the worst service of my life: inconsistent, unprofessional, and profoundly lacking in empathy. I will not return, and I would not recommend this hotel to anyone who expects basic care and accountability in a crisis. Breakfast was perfect, room and room service is also good

Atlantis The Royal

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505 reviews