Nice family hotel! Very tasty Italian Piatti restaurant) pleasant staff, clean) in general, the food is very decent, the rooms are huge) the only minus is probably the beach - it's unpleasant to walk on the sand, a lot of some stones and the entrance to the sea is also not very good, but this is a palm tree, there is no better beach than on Madinata, as for me) and more Please contact the hotel administration!! Please do something with midges / flies in huge quantities by the pool and on the veranda where breakfast takes place, just as soon as food appears on the tables, a swarm of flies swoops down that just don't give you a proper meal , it's very unpleasant, I'm sure you can somehow deal with it , and you don't really eat by the pool , because you these flies attack immediately (
And so in general we love the hotel and it is very comfortable with children)
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Галина Илина
Level 5 Local Expert
February 25
The hotel is incomparable.
Cleanliness, comfort, elegant furniture, dishes, excellent breakfasts, lunches, dinners.
I liked everything very much, the hotel really works out its 5 stars.
I took off the star in one case, I describe it.
But in the very last hours before leaving, everything was overshadowed by just one person.
When we had already checked out of the room, we made a check-in (by the way, which was kindly extended to us until 15.00 without additional payment).
But we still had time to stay at the hotel and have lunch, we decided to visit an Italian restaurant and eat by paying in cash, because we had already checked out.
However, the restaurant administrator Alexandra decided differently.
There are no tables, and she came up and defiantly rudely asked us to leave the table for which (empty and without a sign Reserved) We sat down.
In disbelief, we stood up and looking back at the half-empty hall, we were just taken aback.
Then we were offered ATTENTION! Stand aside while they prepare a table for us.Well, somehow being in a hotel of this level, you absolutely do not want to stand on the sidelines and feel superfluous. What was said to her, after that we were invited to sit at an empty table and wait for him.
Excuse me, but what were we supposed to wait for at an empty table, that it was impossible to serve us at this table?
This is just NONSENSE, I have not seen this anywhere else, and to see such an attitude of the staff in the most luxurious hotel in Dubai is simply left perplexed. Moreover, the rest of the staff was always on top during the week of rest, except for the girl Alexandra.
It turns out that one person, a couple of hours before departure, just took and crossed out the whole week of a great vacation.
And already the hotel is not happy, and I do not advise anyone to recommend it, although everything could have been different. That's how it happens too.
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2
Оксана Власенко
Level 8 Local Expert
February 2
This is a fairy tale, not a hotel. I've been vacationing since December 5th, the atmosphere is like in the movies about Christmas, the tree is in the center, on the beach, everything is decorated. The staff is ready to prompt, guide, book, call a taxi - everything is at your service. A large room, a compliment on arrival and a compliment on the daughter's daughter's birthday. Delicious breakfast, I really liked the restaurant on the beach, as well as the service - always fresh vegetables, cold clearing - everything is at your service. And what a wonderful Christmas party it was, with Santa Claus, animation, buffet. You need to stay in such a hotel for at least 14 days.