My first appeal, they worked at the highest level and the phone was taken away and the substitution was given and repaired qualitatively. I was satisfied.
After a while I came to them for old times' sake
I asked them to make the phone earlier, the time was agreed that they would cope before 17.00 pm
As a result, they held me until 20.00
They couldn't glue the back cover!
In general, the phone was taken away
Well, I didn't see how the phone was under the case
That the lid was not glued to the end
I came to them again, I had a warranty left, they said that I needed to change the battery, so I allegedly had the back cover peeled off
Replacing the battery would cost 150 rubles
But since I have a guarantee, they will make me 110 rubles
They didn't give me a replacement
The master offered to do it at their branch, but in another workshop he called me and agreed that when the battery arrived they would dial me
Approximately until 17:00 pm
As a result, no one dialed me, I approached myself, to which I was surprised to the master, I said that no one had given him anything instead of Shabanov, Green was transferred to Momo
This is all to the fact that over time people improve, but here, on the contrary, they did not initially work for the client and now they are not very interested
It's a pity that such a good company has deteriorated so much
See original · Русский
2
Show business's response
Юлия Михалина
Level 4 Local Expert
September 20
If you want to waste your time and not have your order given to you, then you should contact these masters!
I left the tablet for repair, no one agreed on the repair period with me, although I immediately notified the master that I needed it urgently, but the receipt indicated a period of 14 days, although the master said that a couple of days. Then I called to clarify if my order was ready, but the phones did not answer until I went to the workshop myself, I did not receive an answer. On the spot, the master said that everything would be ready tomorrow. Great, but it turned out to be a little wrong. When I received the order, I discovered that it was not my tablet. We have been repairing another tablet of the same model all this time. They just don't have markings on the equipment they take in for repair. And no one has even touched my tablet yet, although when I asked about the status of the order's readiness, I called the receipt number.
And if suddenly your device disappears, then according to the receipt you will be paid 5 rubles, this is the cost of the product, taking into account wear and tear, according to the master
See original · Русский
1
Show business's response
Andrei MoLoT
Level 2 Local Expert
October 6
I gave the phone for flashing, warning the master that the SIM card was still in the phone, to which he replied that it was okay. When returning the phone, they found that it was missing. Two days later, they called and said they had found it, but upon arrival it turned out that it was not mine. They replied to my claim that these were my problems and I had to restore the SIM at my own expense. The manner of communication with the central office was also very parasitic, it feels like their main goal is only to attract a one-time client and I was offered to personally deal with the problem with the master. Not a foot in there anymore, they demonstrated all their "charms" from the first appeal.