Maps • Minsk • Data centers

BeCloud

3.5

133 ratings

Closed until 9:00 AM

Minsk, Klary Cetkin Street, 24

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Minsk, Klary Cetkin Street, 24

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3.5

133 ratings

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Екатерина Цупикова

Level 2 Local Expert

We (a small budget organization) have never felt worse cooperation. High tariffs, lack of help and reasonable advice (in most cases, when contacting by phone, it all came down to either "write a request" or "instructions will be sent to you" - in the absence of a specialist in this field, I would like more technical support (although this part comes down to money), adequate explanations on "how to do this," they throw in the instructions and that's the end of the technical support work. When the deadline for the end of the contract comes, we will say goodbye.

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Е.К.

Level 5 Local Expert

at the moment, I've been hanging on the phone for 35 minutes and listening to that my position in the queue is "One". Three days ago, I submitted an application to add an IP address to the trusted list, the status of the application is currently "NEW". That is, it has not even been accepted for work, Karl! I'm calling to find out if there's any life at this office. I created the previous application under the guidance of their employee. I look at it a day later - the request has not been completed. I'm starting to find out - it turns out that the application was created incorrectly. HOW IS THAT???....... It's good that this is the last month of our cooperation.

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Станислав Л.

Level 13 Local Expert

My experience with beCloud: Positive: Except for the price of tariffs. That's where the advantages end. Minuses: Support works whenever it wants. They can respond in 15 minutes, or they can in a week — and it's still good if they respond at all. Opening new tickets does not always help, often everything goes into the void. Unsubscribing instead of helping. The answers are often formal, without an attempt to really understand the problem. There is a feeling that employees are either incompetent or simply not interested in customers. Adding a new IP is a quest with an unpredictable ending. Then "we can't add an IP address because it's prohibited," but no one was confused that it was used and specified in the contract, then "we need to create an automatic request," then they just close the ticket with the advice to open a new one. As a result, there is a cycle of tickets with no result. Lack of initiative from tech support. No one is trying to delve deeper into the issue or offer a solution "forward." All actions are strictly within the framework of formal instructions, even if they do not work. Sometimes they respond stupidly, off topic. For comparison, there are successful hosting sites that I have worked with.: * Hostfly is an excellent choice in terms of price and quality. High-level support, especially for VPS/VDS. * Hoster.by is ideal for serious tasks, especially if you need secure solutions (government level). The prices are slightly higher, but the service is justified. * HB.by is a good provider for your money. The support is responsive, there were no serious problems. Result: If you want to waste your time, nerves and get empty formal answers instead of help, beCloud will not disappoint you. But if you value your time and expect a normal relationship, stay away from them.

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