I would like to mention Vitalina, an employee of Gur, we issued a loan from her for the purchase of real estate, agreed in advance on the time when submitting for loan approval with her and then for the registration itself. There were tight deadlines, I managed to prepare everything, they were issued after lunch and the buyer received the money on the same day. I also want to note that other banks were considered at the beginning, but since Vitalina clearly answered everything about the loan processing, on the first visit to the bank, and it was convenient in terms of the timing of the transfer of money to the buyer (on the day of the loan!) and she gave me a business card for the opportunity to clarify information from her, which helped to contact her at another time and clarify everything without going to the bank, chose this particular bank and worked only with this employee. We were satisfied with the work of this bank, thank you!

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Tatyana T.

Level 4 Local Expert

Poor quality of service. Queues are being collected for several hours. The department is small, there are a lot of people, some with children. The staff does not pay attention to the queue. To comments or requests to report the average waiting time or the number of people in the queue, they respond that they do not know themselves. As a result, the salary came to the account, and in order to collect the money, you need to wait in line for 2-3 hours to receive the card.

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Polina Lobatskaya

Level 3 Local Expert

the service is simply disgusting, in addition to endless queues and non-functioning cash registers, they provide incorrect information about the year of the bills. at the very beginning, I specified the year of the bill, as a matter of principle, a new sample was needed. They answered me in 2017 and 16, but in the end I got my hands on 2006 and 2013, of course they refused to change, and they also "forgot" to return the change

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Belinvestbank

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96 reviews