19th central district polyclinic of Pervomaisky district of Minsk

4.3

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Татьяна К.

Level 3 Local Expert

I would like to express my deep gratitude to Sergey Filimonov, a urologist, for a very attentive, detailed, and friendly approach to diagnosing my problem. High professionalism! I am currently undergoing a comprehensive examination. Highly recommend it! I purposefully went to the doctor according to the recommendations of patients and doctors.

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Пётр З.

Level 4 Local Expert

I would like to express my gratitude to Alyona Zalesskaya, head of the 2nd department! An excellent specialist and a true professional. Attentive, competent, always explains in detail and finds an approach to each patient. Under her guidance, you feel like you're in safe hands. Thank you for your help and concern!

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Светлана М.

Level 2 Local Expert

I would like to express my deep gratitude and sincere gratitude to general practitioners Nina Andreeva and Natalia Nikolaevna Kuznetsova for their attentive, friendly attitude towards patients, for exceptional human qualities, for warmth, responsiveness and high professionalism! When I visited on 01/21/2025, these DOCTORS were very attentive to my problem and helped me solve it, despite the large influx of patients! Also, thank you to the head. Lyudmila Frantsevna Filipenko and Tatyana Vladimirovna Barvinskaya, the assistant physician, to whom I have repeatedly had to turn for help! I wish you good health and grateful patients! Sincerely, Svetlana Petrovna Mulyarevich

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Кира Никифорова

Level 2 Local Expert

I would like to express my deep gratitude to Svetlana Petrovna Vlasyuk. She has been with her since the beginning of the service in the 19th polyclinic. She is a unique combination of professionalism and competence of a specialist and attentiveness and benevolence of a person. It's hard for me to remember the same attitude towards my work, patients in other places, and private clinics are also inferior. All the best to Svetlana Petrovna! I really hope that this employee is appreciated at his workplace!

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L'rein

Level 7 Local Expert

A good clinic. There is a pharmacy both in it and nearby. Neat repairs, always clean, polite staff. This clinic is still the best of all where I have been observed. Special thanks to the women's consultation and Dr. A.N. Duchkova From the wishes: to solve problems with queues of at least the most visited doctors such as therapists, gynecologists, etc. by introducing an electronic reception system like an ECG (on the screen near the office, I clicked, took a coupon, you immediately know who you are going for and there are no quarrels with other visitors).

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Аня Б.

Level 3 Local Expert

I want to express my indignation about the appointment with the otolaryngologist Alisevich A.A. I met with an unacceptable tone of communication, disregard for my words and disrespectful attitude. She went to the clinic with repeated acute respiratory viral infections, sore throat and lumbago in her ears. I was worried that I had been ill for the fourth month in a row and was afraid of a recurrence of sinusitis, since the last time the disease also started with a sore throat and was on the rise. However, at first the doctor did not give me a proper explanation of the current complaints, interrupted me and instead began to analyze my past visits, claiming that all the symptoms at that time were "within the normal range" and that I had sinusitis only once. When I tried to explain that the first picture of sinusitis was in my hands, the doctor made an irritated remark that it should have been brought now. But I didn't come with complaints about my nose, but with a sore throat and lumbago in my ears, so I didn't understand what the analysis of the old picture had to do with my current condition. It was only after I insisted on being listened to that the doctor started asking about my current complaints, but she did it in an irritated manner. The examination itself took place in a nervous atmosphere: the doctor spoke in a harsh tone, examined hurriedly and rudely. When I asked why the ear was shooting, a short answer was given.: "Because it's neuritis." To the question "How to understand this," an irritated response followed: "That's how to understand it." After this attitude, I couldn't stand it and suggested that the doctor continue in the same tone, but already recorded on a dictaphone. In response, I heard: "You'll turn on your voice recorder at work." After that, I was sent for a blood test. When I returned, I heard the doctor discussing and ridiculing me with his assistant in the office. When I came in, they prescribed treatment for me without explanation, dryly and reluctantly answering questions. I consider such behavior of a doctor to be absolutely unacceptable. The patient comes for medical help, not for rudeness and humiliation. I hope that the polyclinic administration will pay attention to this case and take appropriate measures.

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Яна Кучеренко

Level 3 Local Expert

I would like to highlight the particularly disdainful attitude of the cloakroom staff. It's not the first time I've given up my long white coat and it's being brazenly dragged across the floor! Yes, my coat doesn't have a hanger, but it doesn't cause problems anywhere else, everyone can hang it by the collar, but here it's BASICALLY hung by the hood! The employee, in response to my request not to pull my clothes over the floor when handing them out, began to be rude and get personal! I even called my superiors with a request to resolve this issue, BUT today I came back to the clinic and the result is that my clothes are dirty again, although the employee is different. (By the way, my height is 1.76, not two meters). Conclusion - do not put things in the wardrobe if you do not want to dry-clean your things every time. This is the first time I've seen such arrogance and disrespect.

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Елена К

Level 2 Local Expert

I would like to express my extreme indignation about the appointment with a urologist (Nikita Semenov)! Of course, I understand that I am not a patient of your clinic, but it is simply not human to treat people this way. The doctor met me with an unacceptable tone of communication, disregard for my words and an extremely disrespectful attitude. The situation was that they took me in an ambulance and diagnosed me with kidney stones and renal colic. They prescribed treatment there and told me to consult a urologist at my place of residence. There is no urologist in my clinic, but by a "happy coincidence" they found a ticket for me (another patient refused) to the 19th polyclinic (since they send a urologist there from my polyclinic), 6 days after contacting the ambulance. They told me in my clinic that I could safely leave the ambulance with all my documents and gave me a referral to a urologist. I arrived on the appointed day and time, with all my documents, and the doctor asked about the ticket from the doorway. But explaining his situation, the doctor began to speak indignantly: "So what? What do you want from me? Have you been treated?" I explained that I had undergone treatment, but I still don't feel well and would like him to advise me something. He started sorting through my leaves, not really looking at them, and told me: "There is nothing fresh, let them examine you in your clinic and then come." And the fact that a person feels bad, of course, it's all the same, the young one will endure. And it would be fine if he explained it all calmly and talked to me at all, but everything was raised and as if I owed him. Why can't a person communicate and listen calmly? Why not ask where it hurts, ask what it hurts, calmly say take tests, maybe for a fee and come. And the doctor just kicked you out, you're not from our clinic, go figure it out for yourself. It was very insulting, unpleasant! I asked where I could get a ticket to the NIM, and I got it.: "I don't know anything, come if you want, look for a ticket if you want." Although it is unclear whether they will accept me later without a coupon or not, since they asked me for a coupon right from the doorway when I entered the office. It's very unpleasant that in order to be looked at, listened to, and treated, you have to go through 7 circles of hell and it's not known if everything will be okay with you.

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Дарья С.

Level 4 Local Expert

We received a referral for an X-ray of a broken leg. We called the information desk beforehand, clarified the work schedule, because the child is on crutches. The information desk said that an X-ray can be done on Wednesday from 8-13 and from 14-19. We arrived at 8 a.m. The girl from the X-ray room refused, referring to the fact that an X-ray of the injured leg can only be done on the second shift, since there is no trauma specialist, and, you see, we were misinformed in the help desk. Question to the staff, why are you misleading the patients?!! Why is it that because of your inattention, a child is forced to drag a broken leg to the third floor twice a day, while the leg needs rest. Separately, I want to express my indignation about the parking spaces, everything is packed, there is one entrance to the parking lot, it turned out to be a real quest to drive up and drop off the child at the entrance. Something has to be done about it!

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Инна Гришутина

Level 2 Local Expert

I recently visited the examination room 209 of the 19th polyclinic.The midwife Akhrem T.A. was at the reception. It was necessary to take only a smear for cytology, for a professional examination.To say that I was shocked is to say nothing.The doctor doesn't seem to be a young specialist, but I've never experienced such pain when visiting a gynecologist (I'm 52 years old).I have been away from visiting this specialist for more than a week (discomfort and strange discharge).I made an appointment with my doctor to check to see if everything was okay after the examination, Akhrem T.A. I do not recommend this specialist.

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Виктория Лосева

Level 5 Local Expert

The clinic is good, but the reception staff is a nightmare. Every time I apply, I encounter rudeness. Today, a woman managed to complain to me because I asked for my card because I needed a vaccination statement. I quote: "You're creating problems out of the blue." Also, before she gave me the card, she said that there were no vaccinations there. I found them in a second. If she's so annoyed with her job, let her leave. And worrying pregnant women is a separate level of disgrace.

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Татьяна Х

Level 4 Local Expert

I visited 2 doctors of this clinic. I have only a positive impression. I would like to note the attentive and correct attitude of obstetrician-gynecologist A.N. Duchkova, district police officer A.S. Makar also approached the problem very carefully. I hope that such an atmosphere in the clinic is not only the merit of individual doctors, but also of the chief physician in particular.

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Danil Kaspire

Level 2 Local Expert

I had to turn to a therapist for help.The therapist herself could not attend the appointment, but Elizabeth was an assistant.She left a bad impression of herself, as well as the head of the department, Elena Sergeevna, had to communicate and also left a negative impression.It turns out that she knows how to cheat in order not to fulfill the duties assigned to her. The rest of the staff with whom I had to communicate is nervous and has no patience, except for a few employees.

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Алексей Ярмольчик

Level 9 Local Expert

As for me, there is a completely good clinic. Yes, the aunts in the help desk are not exactly friendly and tactful, but it seems that in every institution there are such ... Personally, I want to mention the huge urological department of the polyclinic. M. E. Semenov, a urologist, treated me carefully as a patient. He answered in detail and in detail all the questions I was interested in, even those that, as it seemed to me, were not in his competence. I have consulted from A to Z 100%. And in general, a pleasant man. In general, I am satisfied with the service at this clinic. I don't go there often, but I've never noticed poor service or surveillance.

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Екатерина Сак

Level 2 Local Expert

I would like to express my gratitude to the district doctor Zhuk Roman Vasilyevich. Always a very attentive and responsive doctor, very rare for such a young doctor.

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Диана Р.

Level 7 Local Expert

I haven't been able to see a neurologist for half a year. I take the ticket, arrive at the appointed time and hear that the doctor is once again "on sick leave." The receptionist is rude and says "why should we listen to this?", no one warns about sick leave, so as not to waste time on the road at least. The hotline says, "We can't help you." Excellent treatment of patients requiring urgent examination, thank you

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Mixail Ivanov

Level 4 Local Expert

boorish attitude at the reception (i.e. where they give out the cards where the doctor prescribes the prescription) They allowed themselves to get personal...and accused of corruption several times???? Just because I'm not a citizen of beautiful Belarus, thank you very much)))) not the first year and not 2 or 3 years of service)) But I can thank you that I don't have any problems with therapists specifically, everything is wonderful and wonderful!) Any complaints are accepted!)

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Дима Кругляков

Level 8 Local Expert

Healthcare. Unfortunately for those who have enough time and know how to handle conflicts and disputes in the queue. But this is a basic establishment for a local resident. In the absence of visits, you will have to bring all the documents of third-party / private medical organizations.

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Наталья Гладких

Level 3 Local Expert

I came to the 19th polyclinic to take a coupon to the doctor, I turn to the certificate, the woman is sitting blonde with a haircut, always very unhappy, always first asks what happened to you, I have to tell her my diagnosis or what, I came for a coupon, probably I didn't just come. It's like she's the only one who decides whether to give me a ticket or not. I asked for a ticket, there is no doctor, somewhere like at school, I ask you to give me a ticket later, I said later and come. She asked if she could get a ticket to another doctor, but she answered something unintelligible. And this is not the first time. I once asked for a ticket to Laura, I hear the same thing, but what do you have? Does she need a diagnosis? He answers rudely. On the talon website.It is also impossible to order a medical ticket from this clinic.

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Светлана Т.

Level 10 Local Expert

This is not a clinic, but God knows what. The organization of the provision of services leaves much to be desired. The medical staff does not arrive on time, if on time, then they begin to receive decently later, because of this, if you are tied to public transport, you are late. The situation today. They sent me from the hospital to get vaccinated, they said they were working around the clock. I arrive, it turns out, at 8 o'clock. I'm waiting, eventually they send me to another office, I'm waiting there. The employee was late (not much), and eventually sent me back to the office where I was waiting. I come, there's already a queue. They do not accept it, they said that vaccinations are done from 8:30. As a result, I lost more than an hour, considering that I was far from the first in the queue. It is a pity that the institution is state-owned and the employees have absolutely no motivation. And they don't value others' time.

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Ксения Шапиро

Level 2 Local Expert

I would like to thank the neurologist Kashkur Victoria Alexandrovna for her great professionalism, sensitivity and medical talent. She was with us for 2 years after her husband had a stroke. The best recommendations! After meeting with such doctors, you begin to believe in our medicine😍🥰💕

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Виктория Алябьева

Level 4 Local Expert

Friendly and helpful staff, good service.

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Инна Петрова

Level 5 Local Expert

The work schedule of the polyclinic is from 7:00, some law was abruptly adopted that you can go to the floors to the offices only at 7:30 and all people should sit on the first floor, they also announced if you take a queue for tests here, why? It's electronic!There is no limit to indignation

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Галина Грос

Level 10 Local Expert

I took the ticket for the FGS and Colonoscopy with anesthesia.. Of course, they took it out of time, but it's better with anesthesia.. The doctors are great! Everything is prompt, fast, and polite.. Doctor Semenov is an expert in his work.. Thank you very much!!!

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Кристина П.

Level 3 Local Expert

The deputy head of the MEIR is rude to patients, just a terrible attitude, sits chatting on the phone and does not accept

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Ирина Базюкова

Level 7 Local Expert

There is no limit to revenge. Traumatologists quit, surgeons conduct receptions, everything would be fine but they came up with coupons, but what about those who leave the hospital without a coupon. Somehow we need to put everything in order. You have to sit for a long time until everyone passes the coupons.

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Lena Kleban

Level 2 Local Expert

Terrible therapists, specifically 415 kab Mukhina, a person is ill-they do not accept, stand in line for two hours, went to the registry, sent to 418 kab, so the therapist Kontsevich did not want to accept, he must have a queue of two people!! They 're just being blatantly bullied !!

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Влад Домбр

Level 5 Local Expert

They were rude in the help desk, they said that they had not been taught to read at school, but they did not bother to convey information by answering the question, they were rude in the office too, they said that the reception was not in this office, and in general I was not from the closed office, to the question where the reception is carried out -go where you want 🫡👍

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Sanie_Arsanti

Level 14 Local Expert

I went for an underwater massage shower. I was very pleased. The specialist is very friendly, polite and professional. Thanks!

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Наталия Медведская

Level 5 Local Expert

Everything and everyone in the clinic is wonderful, all the people are wonderful, kind, caring, as befits real doctors. But there is one monster in the therapeutic department, an elderly, dyed blonde, with a fleece (I don't remember the last name), that's not a medic at all. An open misanthrope should not go into medicine. Weg retired such.

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Семён Зиновьев

Level 11 Local Expert

An excellent Adult polyclinic with competent doctors and specialists, they will always listen in detail and provide the necessary assistance. One of the best polyclinics in the capital, in my opinion!

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Денис К.

Level 7 Local Expert

How many times you have not been served with a child is always a positive impression. Modern renovation, hall, offices, clean and tidy. Polite staff, the stereotype of state polyclinics is almost gone. Cards are issued quickly, doctors do not snort, almost the level of a commercial clinic. Children are treated with loyalty and understanding. Some nurses even remember some children by name, which is good. Sometimes it can be stuffy with a large number of people. But in general, the quality of service is excellent...

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Екатерина Петрова

Level 5 Local Expert

A wonderful clinic. They cured all my illnesses in it.

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Зелёная Саша

Level 2 Local Expert

Not the worst place in comparison with other clinics. Nice aunts from the help desk will always help, prompt, repair is good for Belarus, doctors are responsive. But as usual, there is a lot of bureaucracy, you rush with papers from office to office like a fool, although electronic cards have long been introduced. And of course queues are something with something. To take a ticket and sit in line for 2.5 hours is here for a sweet soul.

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Татьяна Слабко

Level 2 Local Expert

19 paliklinika, Sirotkin's doctor, is an extraordinary person and a professional. Thank you very much for the attitude and advice.

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Татьяна Ш.

Level 30 Local Expert

I had to go to this wonderful clinic more than once. I'm not a regular customer. She moved away. But, the impressions were the best… Of course, we are all adults and we understand that we do not go to the clinic for health. They come here to be treated. So, if you have a choice, I invite you, come here, they are waiting for you here, but they are not waiting for you. Very friendly staff, all possible available methods of providing a wide variety of medical care. Thanks to all the medical staff! You are people in your place! Thank you!

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Alina Zhuk

Level 8 Local Expert

An ambiguous impression, at the reception desk constantly when they called, they did not answer questions, as a result, I made a certificate in another clinic in the wrong format, then I had to do it again before seeing a doctor. But the doctors themselves were polite and helped me without any problems. Thanks

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Оксана Е.

Level 3 Local Expert

The most positive reviews about the work of the women's consultation. I would like to express my gratitude to Svetlana Petrovna Vlasyuk, a professional in her field, as well as Marina Vladimirovna Martyanova.

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Елена Волкова

Level 9 Local Expert

It is impossible to get to the therapist, the ticket must be ordered a month in advance. Even if you have a coupon, you will not get to your time, since those who are on sick leave and just without a coupon go without coupons. Is it really impossible to set up an electronic queue - you came and took a ticket in an electronic queue and calmly wait for your time.

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Анастасия Долгая

Level 2 Local Expert

The therapist is Koroleva Tomara Vladimirovna, a wonderful specialist! I would like to express my gratitude for the professionalism and humane attitude towards patients! Fomina.A.L

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Елена Анисимова

Level 9 Local Expert

In general, there is a good polyclinic, a large women's consultation, a regional urological center, a physiotherapy center, even a 24-hour emergency room. As in many places, it takes a long time to wait for a ticket to narrow specialists, an ophthalmologist, a neurologist, an ENT. The clinic is relatively newly renovated, clean, although there are problems in public areas.

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Марина Дождикова

Level 2 Local Expert

I have been observed in the 19th polyclinic for a long time. The staff is polite and helpful. They try to save time and nerves of patients. Special thanks to the staff of the outpatient clinic, the specialists of the computed tomography room.

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BlonDino4ka

Level 14 Local Expert

Uh, I don't know at all how to evaluate the clinic as a whole. I work here with very different doctors. There are a lot of professionals, and a lot of doctors about nothing. Among the professionals in my field, I can single out Vlasyuk and Sirotkina. Very attentive doctors and qualified, which cannot be said, for example, about the therapist Bogdanovich L.I., I do not know what she is able to cure. I would also attribute the work of the help to the disadvantages, then it is impossible to get through, but they provide unreliable information, then they do not own it at all.

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Наталия

Level 5 Local Expert

Wonderful staff, both doctors and the average staff. The management, the young doctors, and the girls at the reception are all wonderful people.

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Елизавета К.

Level 6 Local Expert

I was vaccinated against yellow fever, it turned out that there was no need to stand in line for vaccinations on coupons. We did it very quickly, and an amazing woman told me for 5 minutes about the specifics of the place where it is better to be careful due to the climate and the peculiarities of the fauna. Thanks!!

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Светлана Шепелева

Level 3 Local Expert

Why do you have a neurologist in your clinic? We went to 2 "specialists" zero. They did 2 emertes for a fee in vain. We went to a neurologist for a fee, he is surprised that they could not diagnose.

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Stan Kletsky

Level 17 Local Expert

It has been updated well since the last visit. It can be seen that the specialists have been working for a long time, everyone is friendly, sociable

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Александр Летковский

Level 9 Local Expert

The radiologist in the 304 office is very rude physically. The screen, which is worn on the belt, scratched the skin on the sides before the picture. He showed that it hurts from behind , but the picture of the ribs was taken only from the front.

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Лидия С.

Level 5 Local Expert

In general, it is good, specialists cope with the flow of patients, I do not undertake to judge the quality of specialists, but there were no problems with the standard certificate

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Oleg

Level 8 Local Expert

Minus coupons need to be ordered from 7:00 (and I want to sleep), and so everything is fine. A good, responsive team

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19th central district polyclinic of Pervomaisky district of Minsk

300 reviews