Overall the company is good. Front house at the airport and cabin crew are very professional. But, their weakest link is in handling the check-in luggage. The recent flight just freaked me out. The spinner wheel of an "unkillable" Samsonite softshell suitcase was damaged. On a return flight it's doomed to be finished. Forfeiting a new 300€ suitcase for a round trip is a luxury(!).

Ирина Макеева

Level 10 Local Expert

We flew Azalom to Formula 1 in Baku. It's a fairy tale!!!! The flight departs on time, without delays, the plane is clean, there is enough legroom, the food is delicious, the staff is pleasant, everything is just great!!!! I recommend flying. And back again, everything is clearly on schedule, it's so great in our difficult times.

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спа п.

Level 5 Local Expert

Hello! This is not the first time I have flown with this airline, the service is always at a very high level. I would like to especially highlight the support service, I contacted them through letters. They always respond Immediately. My issues were resolved both times when I applied. The first time in Covid, they gave detailed explanations on the current covid rules, the second time on the ticket refund. The funds were returned to the card immediately after the request. I've read a lot of negative reviews, it's a pity that passengers often encounter problems.

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49 reviews