An archaic and inconvenient system for using universal certificates: instead of purchasing partner services of interest online, you must first call surprise to receive the service you are interested in.by in order to obtain a certificate for the service. After that, you also need to call the partner company to book the service with them (and it's not a fact that the service will be available when you would like to receive it). In conclusion, partners offering a comprehensive service (for example, accommodation + SPA) suggest calling their departments separately to book accommodation first, and then the SPA. Thus, using the certificate turns into a phone quest. Poor-quality service: the instructions indicate that operators have access from 9 to 20 on any day of the week, but in fact no one picks up the phone on the weekend, and "Online Operators" lights up in the support chat on the site, but messages remain unanswered. Most likely, the operators work only on weekdays, so you need to keep in mind that you will have to adjust to the support of the service to use the certificate.

See original · Русский

ПАВЕЛ ПСТЫГА

Level 15 Local Expert

Very nice consultants! They will always help me choose a gift, but more importantly, the certificate I was given expired and I asked for a replacement! A new certificate was sent within 10 minutes!!! They extended it for another 6 months and gave me 10 rubles! Thank you very much! I quickly ran to the DNA store and changed the ears to my favorite cream!!! Everyone would like such a service! Thank you very much!!!!

See original · Русский

Алексей

Level 11 Local Expert

Good service, the girl is very polite, and the service itself is convenient, you can spend the certificate as convenient

See original · Русский

Surprise.by

Add photo or video

Products and services

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

44 reviews