We bought a single ticket for my grandmother so that she wouldn 't think or worry , but just flew and made two transfers . And the luggage would fly to the end point. As a result, at the check-in in Moscow, she is told that the tickets are different and she needs to get her luggage after the second flight and re-register. And the transfer is 1.30 in Bangkok. Support service. I didn 't bring any clarity . The answer is all the details from the airline, well, if we were ready to communicate with Chinese airlines, we would probably take a ticket from them. We bought tickets here for the first and last time.
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Евгения Н.
Level 7 Local Expert
November 13
I do not recommend contacting this agency. When making a refund of tickets and funds, the issue is delayed indefinitely, the operators are not able to answer any questions, they cannot reach the higher management, no matter what requests you send. If you encounter a similar situation, contact the court immediately, do not spoil your nerves.
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Надежда Чигиркина
Level 4 Local Expert
July 29
I was very disappointed, I bought a ticket with an exchange, when exchanging, I was billed for an additional payment twice the cost of this ticket (which I change for) in their aggregator, i.e. the exchange is the payment of three prices. It's unpleasant, I don't even know what style of business it is. Comments on the exchange price are not given, they are sent to the air carrier or advised to buy a new ticket.
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3
Дмитрий Тищенко
Level 5 Local Expert
June 7
I placed an order on the website. I paid immediately .
The email was indicated incorrectly during registration,
I asked the support service to forward the order to the correct one..
So no one answered
I had to buy from another service .
Can someone tell me how to get the money back?
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2
андрей солодухин
Level 10 Local Expert
August 31
I book tickets and hotels through them. Only because they have a Russian card. It is inconvenient when there is a cancellation. They forget about you a little bit. The money is not refunded. The call is spoken in 50 days. But after that, you need to call and find out about each reservation. If you call, they will return it. If you don't call, they won't return it
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Milana
Level 6 Local Expert
June 2
They were sent away from the call not to ignore the current legislation, referring to the fact that they are not residents of the Russian Federation. The questions are not being solved, the answers are off. Aviasales is no longer trusted for referring to freaks.
I've regretted getting involved a hundred thousand times.
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Елена Б.
Level 5 Local Expert
October 4
Just like everyone else, I didn't read the reviews - I got to this company from Air Sales. The airline has rescheduled flight F, I ask you to change the date - there has been no reaction for a month. In comparison with other operators, just the bottom (((( I do not advise anyone !!!
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1
GiroKi
Level 5 Local Expert
November 27, 2023
Yeah... Of course, I couldn't imagine such a setup in my worst nightmare. I went to this under-company through Air Sales, so I lost my vigilance and did not read reviews before buying, which I regret very much now!
On June 28, 2022, I bought round-trip tickets to South Korea as early as October 1 - order No. 5519611 for 111 781.00 rubles. - yes, so much in advance.
At the beginning of August, the wedding of friends in Korea was canceled, where we wanted to fly, and on August 13, 2022, I applied for a refund. There was still a whole month and a half before the flight itself, there were no problems for the return of tickets, and accordingly money to us, there should have been no problems, right?) As if not so!
Having received an automatic response "An application has been received for calculating the conditions for the return of the ticket, it will be processed in turn" and after just waiting in complete silence for a week, I realized something was wrong! I went to the reviews, and almost turned gray.
It is impossible to get through to the company, my request remained allegedly unread in the whatsapp chat, although they are online. But I have one question - why should I wait for the return of my 111 thousand for several months, if they did not spend them on flight tickets only in a month and a half? Why do I have to sponsor unclear people, to rattle my nerves, what is all this for???
PS. I received the money exactly 60 days later, and the amount was 77 thousand - that is, they just put 34 thousand in their pocket for beautiful eyes! Think at your own risk to contact this company or not.
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Алёна
Level 6 Local Expert
June 23
Never buy tickets through them, the longest refund, the strangest service, in short, you will lose both money and time and may not go anywhere
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Марина Швец
Level 6 Local Expert
January 1
We bought tickets through this aggregator for connecting flights Tel Aviv - Antalya - Moscow in one transaction. The Tel Aviv - Antalya flight was cancelled by the airline. We immediately sent a request for a refund or ticket exchange. But apart from the rudeness of the support service, we received an answer that these are two different tickets and fly from Antalya to Moscow as you wish. They sent the money for the first ticket to the airline. Plus, they hide behind the fact that they are registered in the UAE and the legislation of the Russian Federation does not apply to them.
Real scammers. I think such reviews are a reason to stop cooperation between Airsales and the aggregator, so as not to spoil their reputation.
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3
Наталья Е.
Level 5 Local Expert
January 28
Thieves and scammers refuse to refund the money for the ticket, which I returned in advance and the seats accordingly returned to sale, in turn, Aeroflot confirmed this information and is ready to provide all the necessary data that no one suffered any losses, City Travel has a standard response by phone, expect an email response, but the response is standard that they will not return the funds , without arguing for it in any way . I guess I'll have to go to court
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5
Alexsandr Bazhenov
Level 9 Local Expert
November 3, 2023
This registration site is fraudulent. the ticket price does not meet the requirements. when buying a ticket, one cost is indicated. If you buy several tickets, the price increases by about 2000-3000 rubles. ATTENTION when buying multiple tickets, the price is not specified!!!! only the total amount. in our case 79650 rubles
In the support service, a female operator tries in every way to interrupt in a conversation and not give a point of view, tries to make fools of you, they say you bought it yourself. the price is cheap type indicated if you take 1 ticket. The airline put it up at a discount and allegedly there are no more discounted tickets. There is no information about the discount ticket anywhere. there is no notification on the website about the change in the cost. after making a purchase on the website, tickets are sold again at a price of 18706 rubles. Although the operator assured that the ticket was 1 at this cost. Surprisingly ...
our example is a Norilsk Abakan ticket price for 18706 rubles. we take 4 tickets the price is 79650 rubles. i.e. 19912,5rubles
We are waiting for the recalculation of the cost of tickets or we will be forced to contact ALL available authorities!
There are additional materials.
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Руслан Аккузин
Level 8 Local Expert
August 22
By passing the ticket, I bought a parking lot so that I could return it in case of force majeure, as a result, neither, the tag ignores, when canceling the money did not arrive, scammers are working
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Елена
Level 5 Local Expert
December 23, 2023
In early March 2022, they bought 3 tickets worth 88 thousand, then closed the borders and the flight was canceled, issued a refund, so they never returned the money!!! I've been waiting for almost 2 years! I am constantly unsubscribing, I really regret that I issued tickets through this agency. The tickets were from Emirates airlines, I called there and they say that there were no problems with the refund, but they return them directly to the person who bought them, so it turns out that it is city travel that does not refund the money. Don't mess with them
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2
Ан Инь
Level 10 Local Expert
July 25
They don't want to solve the problem. There was a Vietjet ticket, it was necessary to exchange it, city tr issued a voucher and told me to contact the airline directly, but in Vietjet they sent me back to the agency, indicating that they would not solve the problem, but it was necessary to contact
them. After sending an email to city travel, I received an answer - we can't help you, the voucher number is such and such, write to the airline. Pure football, they can't help in any way, although they take a service fee, and a considerable one. It's a pity you can't set 0 check-in. A disgusting and terrible bunch
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Тёмный Лорд
Level 4 Local Expert
April 23
The mechanism of booking and paying for tickets is simple. I give one star, because I could not report in the advance report for the purchased ticket to city travel, they did not send me a cash receipt. In those.the support was informed that they are not residents of the Russian Federation, so they do not make checks. That's it, hello, minus 15 k
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3
tanya t.
Level 3 Local Expert
October 13, 2023
I have been using this company for many, many years. I don't understand all the negative reviews. The feeling of bots.
By myself, I can say that they helped solve all the issues very quickly. There was only one disadvantage with the transfer of the flight. We wanted an additional payment for the transfer of a business ticket! I flew with katars. while Qatar itself did not charge a surcharge. Moreover, the Qataris offered to confirm the absence of an additional payment when calling from City travel to their office, but silence. I called, swore, they still wanted an extra payment. This was the only case.
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Сергей Шильке
Level 10 Local Expert
April 23
Does not submit accounting documents.
They say that those who require accounting documents, checks, are engaged in arbitrariness" Hang up. The price of tickets increases depending on how much you choose your flight. I do not recommend this company. One star is a lot.
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2
Алёна Созонова
Level 7 Local Expert
October 9, 2023
It's just awful!!!!
Customer orientation 0...
Can't solve a simple question.
For the first time I bought tickets through city travel, and I will not make such a mistake again!!!
In short, I need to add another ticket for a child to my ticket, I have been calling and writing to them for 2 days.
I got through only today and was told to wait for an answer in my personal account.
And there is silence in the personal account ....
You need to buy a ticket while they are still on this flight, but they are deeply purple ...
Terrible!!!!!!
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Ксения Т.
Level 4 Local Expert
October 10, 2023
If you need accounting documents for the accounting department for the flight, it is better not to contact this company! They do not give cash receipts, respectively, I cannot prove how much I paid the commission. In general, it is easier and more convenient to register immediately on the airline's website.
Be careful with such intermediaries who do not work on the territory of the Russian Federation (and, accordingly, they wanted to spit on the laws of the Russian Federation). So if you run into problems, you will most likely be told something similar.
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1
Александр
Level 6 Local Expert
January 16
The support does not know anything and does not even seek to help. Unsubscribes with standard messages that are not relevant to the case.
If you bought a ticket through this company, you will not be able to make any changes to your booking. Even on the airline's website.
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E H.
Level 3 Local Expert
May 26, 2023
I highly do NOT recommend buying tickets through this agency!!! Rude and indifferent employees do not help in support!!!! It's elementary, it's impossible to buy luggage, the answer from them is "it's impossible through us", what kind of service is this?
It's better to buy directly through airlines!!! Citytravel is a useless company, they will not solve any of your questions and will not even tell you how to solve them. Moreover, they buy tickets in bulk for 10-20 people at once, respectively, if you want to make any changes, you will NOT be able to! I bought through Airsales, which was transferred to this citytravel agency, I will never make this mistake again.
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4
rustem nerusov
Level 6 Local Expert
December 14, 2023
You can immediately see the drawbridge came out to them through Yandex. I plan to fly by chance on December 19, Moscow Ufa , by Nordstar , she has a ticket on her website worth 33 thousand , well, this is a horse price , I went to the Nordstar website there the price is 9 thousand , is that normal in your opinion?
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Олег Смирнов
Level 6 Local Expert
December 5, 2023
I took two tickets for one flight without mistake...26 tr...A little boy named Artyom.I decided to solve everything..the result is only 5 tr to be refunded..Calls are not answered, or -the standard answer-we are not aware.call me back later.
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Татьяна
Level 8 Local Expert
September 20
A dubious office is being deceived! You make out tickets quickly at a bargain price, then they call in a rude way, they write that it is necessary to make adjustments and pay 100 euros each for this. I do not recommend contacting you!
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Фёдор Барский
Level 10 Local Expert
March 19
The money is refunded in 60 working days - this is about three months of waiting for a refund for tickets canceled for any reason. This is spelled out in the rules of this agency. They will also collect all fines and commissions, and a little more than half of the amount will be refunded. Of course, no one reads the rules. I came across this, the money was refunded, but I will not buy tickets here anymore.
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2
Алексей Е.
Level 4 Local Expert
November 7
I bought a return ticket. When trying to return, it is simply ignored.
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Андрей К.
Level 4 Local Expert
July 12
Scammers. They do not refund money for tickets.
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1
Улан Болотбек
Level 3 Local Expert
March 12
There is no need to stretch the tag, fix one letter in the name, although other airlines do it for free.
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1
Иван Мартынюк
Level 5 Local Expert
April 11
The scam is complete, for some reason we bought tickets for May, out of 120 thousand they offer to return 8, what kind of scam???