I was very disappointed, I bought a ticket with an exchange, when exchanging, I was billed for an additional payment twice the cost of this ticket (which I change for) in their aggregator, i.e. the exchange is the payment of three prices. It's unpleasant, I don't even know what style of business it is. Comments on the exchange price are not given, they are sent to the air carrier or advised to buy a new ticket.
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3
Тёмный Лорд
Level 4 Local Expert
April 23
The mechanism of booking and paying for tickets is simple. I give one star, because I could not report in the advance report for the purchased ticket to city travel, they did not send me a cash receipt. In those.the support was informed that they are not residents of the Russian Federation, so they do not make checks. That's it, hello, minus 15 k
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2
Сергей Шильке
Level 10 Local Expert
April 23
Does not submit accounting documents.
They say that those who require accounting documents, checks, are engaged in arbitrariness" Hang up. The price of tickets increases depending on how much you choose your flight. I do not recommend this company. One star is a lot.
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2
Дмитрий Тищенко
Level 5 Local Expert
June 7
I placed an order on the website. I paid immediately .
The email was indicated incorrectly during registration,
I asked the support service to forward the order to the correct one..
So no one answered
I had to buy from another service .
Can someone tell me how to get the money back?
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1
андрей солодухин
Level 10 Local Expert
August 31
I book tickets and hotels through them. Only because they have a Russian card. It is inconvenient when there is a cancellation. They forget about you a little bit. The money is not refunded. The call is spoken in 50 days. But after that, you need to call and find out about each reservation. If you call, they will return it. If you don't call, they won't return it
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Milana
Level 6 Local Expert
June 2
They were sent away from the call not to ignore the current legislation, referring to the fact that they are not residents of the Russian Federation. The questions are not being solved, the answers are off. Aviasales is no longer trusted for referring to freaks.
I've regretted getting involved a hundred thousand times.
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3
GiroKi
Level 5 Local Expert
November 27, 2023
Yeah... Of course, I couldn't imagine such a setup in my worst nightmare. I went to this under-company through Air Sales, so I lost my vigilance and did not read reviews before buying, which I regret very much now!
On June 28, 2022, I bought round-trip tickets to South Korea as early as October 1 - order No. 5519611 for 111 781.00 rubles. - yes, so much in advance.
At the beginning of August, the wedding of friends in Korea was canceled, where we wanted to fly, and on August 13, 2022, I applied for a refund. There was still a whole month and a half before the flight itself, there were no problems for the return of tickets, and accordingly money to us, there should have been no problems, right?) As if not so!
Having received an automatic response "An application has been received for calculating the conditions for the return of the ticket, it will be processed in turn" and after just waiting in complete silence for a week, I realized something was wrong! I went to the reviews, and almost turned gray.
It is impossible to get through to the company, my request remained allegedly unread in the whatsapp chat, although they are online. But I have one question - why should I wait for the return of my 111 thousand for several months, if they did not spend them on flight tickets only in a month and a half? Why do I have to sponsor unclear people, to rattle my nerves, what is all this for???
PS. I received the money exactly 60 days later, and the amount was 77 thousand - that is, they just put 34 thousand in their pocket for beautiful eyes! Think at your own risk to contact this company or not.
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8
Елена
Level 5 Local Expert
December 23, 2023
In early March 2022, they bought 3 tickets worth 88 thousand, then closed the borders and the flight was canceled, issued a refund, so they never returned the money!!! I've been waiting for almost 2 years! I am constantly unsubscribing, I really regret that I issued tickets through this agency. The tickets were from Emirates airlines, I called there and they say that there were no problems with the refund, but they return them directly to the person who bought them, so it turns out that it is city travel that does not refund the money. Don't mess with them
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1
Руслан Аккузин
Level 8 Local Expert
August 22
By passing the ticket, I bought a parking lot so that I could return it in case of force majeure, as a result, neither, the tag ignores, when canceling the money did not arrive, scammers are working
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tanya t.
Level 3 Local Expert
October 13, 2023
I have been using this company for many, many years. I don't understand all the negative reviews. The feeling of bots.
By myself, I can say that they helped solve all the issues very quickly. There was only one disadvantage with the transfer of the flight. We wanted an additional payment for the transfer of a business ticket! I flew with katars. while Qatar itself did not charge a surcharge. Moreover, the Qataris offered to confirm the absence of an additional payment when calling from City travel to their office, but silence. I called, swore, they still wanted an extra payment. This was the only case.
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10
Алёна Созонова
Level 7 Local Expert
October 9, 2023
It's just awful!!!!
Customer orientation 0...
Can't solve a simple question.
For the first time I bought tickets through city travel, and I will not make such a mistake again!!!
In short, I need to add another ticket for a child to my ticket, I have been calling and writing to them for 2 days.
I got through only today and was told to wait for an answer in my personal account.
And there is silence in the personal account ....
You need to buy a ticket while they are still on this flight, but they are deeply purple ...
Terrible!!!!!!
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3
Ксения Т.
Level 4 Local Expert
October 10, 2023
If you need accounting documents for the accounting department for the flight, it is better not to contact this company! They do not give cash receipts, respectively, I cannot prove how much I paid the commission. In general, it is easier and more convenient to register immediately on the airline's website.
Be careful with such intermediaries who do not work on the territory of the Russian Federation (and, accordingly, they wanted to spit on the laws of the Russian Federation). So if you run into problems, you will most likely be told something similar.
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1
Александр
Level 6 Local Expert
January 16
The support does not know anything and does not even seek to help. Unsubscribes with standard messages that are not relevant to the case.
If you bought a ticket through this company, you will not be able to make any changes to your booking. Even on the airline's website.
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E H.
Level 3 Local Expert
May 26, 2023
I highly do NOT recommend buying tickets through this agency!!! Rude and indifferent employees do not help in support!!!! It's elementary, it's impossible to buy luggage, the answer from them is "it's impossible through us", what kind of service is this?
It's better to buy directly through airlines!!! Citytravel is a useless company, they will not solve any of your questions and will not even tell you how to solve them. Moreover, they buy tickets in bulk for 10-20 people at once, respectively, if you want to make any changes, you will NOT be able to! I bought through Airsales, which was transferred to this citytravel agency, I will never make this mistake again.
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4
Иван Мартынюк
Level 5 Local Expert
April 11
The scam is complete, for some reason we bought tickets for May, out of 120 thousand they offer to return 8, what kind of scam???
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rustem nerusov
Level 6 Local Expert
December 14, 2023
You can immediately see the drawbridge came out to them through Yandex. I plan to fly by chance on December 19, Moscow Ufa , by Nordstar , she has a ticket on her website worth 33 thousand , well, this is a horse price , I went to the Nordstar website there the price is 9 thousand , is that normal in your opinion?
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1
Татьяна
Level 8 Local Expert
September 20
A dubious office is being deceived! You make out tickets quickly at a bargain price, then they call in a rude way, they write that it is necessary to make adjustments and pay 100 euros each for this. I do not recommend contacting you!
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Улан Болотбек
Level 3 Local Expert
March 12
There is no need to stretch the tag, fix one letter in the name, although other airlines do it for free.