Incompetence, complete lack of the concept of politeness and customer orientation.
If I used to shop often in the 21st century, now the quality / price level is lower than the baseboard. Apparently, the next "effective" managers have recruited staff to match themselves: we don't care about customers, we only care about money!
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Владислав Козлов
Level 3 Local Expert
September 9
Disappointment, that's what I feel from the 21st century website. Employees are not competent and cannot answer trivial questions. The steam cleaner has been under repair for more than a month and 2 times it could not be repaired. In those support, they are sent to an independent examination, not even to go to a meeting.
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Валерий Валерий
Level 7 Local Expert
November 6, 2023
Pros- located nearby, works on schedule, orders are delivered on time. There were no other questions.
Cons- it's more about the store as a whole, not the pick-up point. The description of the delivered discounted goods did not fully correspond to the list of shortcomings. I bought a door for a bathhouse, with the stated drawback in the form of a chip on the box. After unpacking the cellophane, of course, not at the pick-up point, but before installation, it became obvious that the door frame turned out to be banally curved - one side was arched and the price of the box should have been the other .... and not because of the claimed chip ...... I think in the store about the curvature they knew.....