21vek.by
867 reviews
November 26, 2024
Good evening!
With the store for 21 centuries.Bai has known them for a long time and I am their regular customer.
The store is good, all controversial issues have always been resolved simply.
But the last order really destabilized me in terms of respect for the store. I ordered a tennis table, and I did not monitor the prices for them. I have developed trust in the store in terms of goods and service for a long time.
The price of the table when placing the order was 1,218 rubles RB. Unfortunately, the order was late for the birthday delivery.
And then the question arose about ordering a similar product in another online store.
But here's the main question.
After scoring a table model in the search engine and starting the search, GOOGLE gave out that such a table model is worth 21 centuries.buy 827 rubles.
By clicking on the link, I was convinced that the price really became 827 rubles instead of 1218 rubles.
To say that I felt cheated is to say nothing....
I understand that the market is a place where one sells and the other buys. But the price of the issue is not 5 rubles.
There was a very unpleasant aftertaste.
I will no longer recommend the 21st century store to my friends.buy
And I strongly recommend everyone to think ten times about how to place an order here, having previously looked at other Internet sites.
Thank you.
See original · Русский
17
3
January 10
Excellent PVZ. The staff is always friendly and the service is within acceptable limits. Given the size of the item itself, it's safe to say that the pace of work is quite fast. The staff are respectful and don't keep you waiting too long. The order was given as soon as I received the receipt, I didn't wait at all. Thanks
See original · Русский
1
March 31
Good afternoon!
For so many years of shopping in the 21st century, there have been different situations, but this one has surpassed just all of them. On March 8, I ordered a coffee machine from this store. It took a week to unpack the product. The coffee machine turned out to be not working - it did not grind grains. I contacted the store, and the product was taken to the service center. From there, they informed me that this was not a warranty case and offered me to return the defective product back or make a paid repair. PAID REPAIR OF A NEW PRODUCT. The store delivered the wrong product, did not make a replacement or refund. And, even, he did not recognize this situation as a warranty case. Considering that the car was a week old, 6 days of which the goods were in the box. I argued for a long time, but I came to the conclusion that the market is full of other shops. A BIG DISADVANTAGE FOR THE STORE. I was their regular customer. There were different situations: with the completeness of the goods, with their delivery, with the delay in delivery, with the quality... but to deliver a completely non-working product and say it's my fault was too much! I STRONGLY DO NOT RECOMMEND THIS STORE!
See original · Русский
December 2, 2024
I am observing the degradation of this store. Previously, they worked clearly and quickly. Now they behave like bullies on the market. The main task is to sell the product and write a warranty of 1,2,3- 100 years. If you apply under warranty, this is a cap. My story is similar to all the negative reviews written. Can the 21st century disperse your contact center, which does not help in any way, or is it the installation of the management to work like this? Special greetings to Tatiana with a memorized phrase, we will call you back within 10 days. Hello to Elena with a phrase and what questions do you have for me. Sure you're moving along the road. That's the explanation for your degradation. I looked at the accounting statements for 2023. Goods began to be sold many times more, loans were accumulated, and staff costs do not show such an increase.
See original · Русский
17
April 10
It's very bad, the only advantage is that they are everywhere, they spend a lot of money on advertising and it's really convenient and fast to find this or that product, but that's the end of it, for today it's better to spend a little more time and order elsewhere, the first damn lump is ordering children's bicycles in advance of OTHER children, but the valiant 21st century accepted the order, set a shipping date, but on the day of shipment they called and said that there would be no such goods and this was the day before the holiday! It is not known why it was impossible to report this initially, while the price turned out to be too high. Also, the incident came out with the rack, the rack arrived, there was no time to approach it, when I started assembling it, it turned out that the parts were mixed up and some of them were duplicated, but some parts were missing! I left a request for a refund, it was magically lost in their system, then again, wasting time calling the complaints department doesn't solve the problem, but only makes the situation worse! As a result, they called back on the 15th day and happily informed you that we would not bring you the correct part) Well, of course, there's no way to make a refund, either, and the one that was originally issued on their website was never found - you wouldn't expect such a service and relationship from a major market player, but in fact they just ate too much!
See original · Русский
December 12, 2024
The amount of purchases on only 1 account is more than 15 thousand. Previously, they always chose the 21st century for customer orientation. But apparently they decided that now the reputation will work for them and they will be the kings of the market... We bought a vacuum cleaner, 3 days to check... It doesn't work, it gives an error code! But the store refused to accept it and asks that I take it to the shopping center myself and document that it does not work. The absurdity of the god level!
To my indignation, I was informed about 3 days:
In our store, for your convenience, 3 days (the first day is the day of purchase) are given to check the appearance, configuration, and identification of defects. Do not test the product.
It's literally true! Do not test the product! How I was supposed to check without including and why the fact that it does not work is not a defect was not explained to me...
If this attitude is now towards regular customers in this now apparently sharashka, think about whether it's worth contacting!
See original · Русский
11
November 19, 2024
All the bad reviews here are true. And all the good reviews are fake. I also ran into a maintenance problem. People don't buy equipment here. You may regret it later. I handed over the printer and the courier turned it over, which violated the rules of transportation. The store refuses to replace it, despite the fact that in the future the printer may burn out because of this. Their couriers do not know how to transport the goods correctly, the call center staff cannot give any information and do nothing at all except consult, from what they said, most of the information was a hoax and for two months they cannot resolve the issue. All this time, the printer is traveling it is unclear where and in what condition. You need to wait up to 10 business days for calls from the claims department. It is impossible to contact the higher management. Do not spoil your nerves and do not buy equipment here.
Initially, when I asked the store what to do with the printer, the operator did not even ask me when the courier could arrive and set the time herself. And when the printer arrived from the service center, they sent me an SMS that I saw a day later by chance that the courier would deliver the printer to me and the date and time that they decided themselves, but they didn't even ask me. The service has become worse than ever. I will avoid this store and advise all people not to contact them.
See original · Русский
16
3
October 28, 2024
Very cool service in the company, this is not the first time I have come across a return under warranty, I did not know that everything could be so simple and without unnecessary bureaucracy.
I bought two water leak sensors in the store. One of them for some reason began to live his life, wanted to switch off, wanted to turn on.
In the application, I wrote to the support chat at the weekend, asked to attach the purchase data, a day later confirmed the replacement, and a day later they brought it.
See original · Русский
2
6
April 14
Deception when signing up for a subscription.
The "Privilege Program" service has appeared in the 21st century. 21vek.by " . Paid, of course! According to this program, upon purchase, it is stated (And in the contract) that upon purchase of this program, the buyer receives: 1. Free shipping, 2. Cashback, 3 . Bonuses.
I issued it for 3 months. I paid for it. I used free shipping a couple of times and came across paid shipping. To be more precise, it is free only at a convenient time for the 21st century (from 12 to 19). when everyone is at work. And in the evening, when it is convenient for the client, please pay for the delivery (since we have a high workload). But why should I pay more after paying for the premium? why should I be concerned about the lack of drivers and cars in this office??? There are many questions, but no answers.
When I called the operator, the operator also yelled at me, saying, why am I asking her such questions? And who should I ask? If you don't like working, quit and they won't ask questions.
See original · Русский
November 26, 2024
I want to express my deep gratitude to the guys from 21vek who delivered me an 86-inch TV on Bogdanovich. The TV turned out to be too big and could not fit in the elevator, but the staff did not leave me with this problem. They waited for the elevator operator, and together we coped with this difficult situation. It was a real adventure!
Thank you so much for your help, patience and responsiveness. Such a service deserves the highest ratings!
See original · Русский
2
November 7, 2024
On 06.11.2024 at 20:20 an SMS was received: Order 316.298.149 will be delivered on 07.11.2024 from 12:00 to 12:50.
Taking a day off at work, since it's my working day, I was expecting the order to be delivered.
07:11.2024 at 11:50, manager Alina called and said that there would be no delivery today and offered to choose another day. There are no clear reasons. You just have to worry about the uncoordinated actions of managers who did not deliver the order on time.
The chest of drawers is not a seasonal product, which may have problems with delivery. Very unpleasant impressions of working with your company.
I had to worry.
See original · Русский
8
2
January 9
I often worked with this company, of course, there were questions about the organization of delivery, but I could close my eyes, it wasn't critical. But now it's disgusting in the field of warranty issues: the product is broken, a replacement has been agreed, the replacement product has been confirmed, and upon receipt I will find out about the surcharge. 1. The product is identical, their arguments are: 1. the cost of the product is different, 2. the new article of the product. The name, type, and characteristics are identical, but they use different concepts. Gentlemen, I am aware that prices have increased in 10 months. And you have a guarantee - it's just saving the cost of paying for the product. The contact center should learn how to communicate competently, given that they really can't justify their actions in any way, and they make me look stupid. "Well, girl, the article is different, so maybe the sound is better, or the wires are better." But she did not claim this, but assumed it))
See original · Русский
3
January 30
We bought an Ambrella Acrylica FA4485 Chandelier
The operating modes stated by the manufacturer do not correspond to reality. There are no purely warm and purely cold modes, two lamps work in pairs with warm light, while the other two work with cold light, and vice versa. In support, after contacting the manufacturer on their part, they replied that the manufacturer stated that this was how it should be, although everything was lit correctly on the website, in the photo. Therefore, there is no need to deceive customers. We took a chandelier in the hope of using different modes often.
In addition, the review on the 21st century website is rejected by the moderators on the website. Apparently, only the good ones allow it.
See original · Русский
1
December 3, 2024
I placed an order on credit through a bank and, to my surprise, I did not receive confirmation from the 21st Century company for almost a day. In this regard, I called the sales department and talked with a specialist named Philip. This conversation has become a living hell! Throughout the entire dialogue, he persistently convinced me that the delivery of my goods is possible only on January 12th, although today is only December 3rd. The reason for this, he called the fact that I have a custom kitchen in my order, but besides it there are other products in the list. He convinced me that it was impossible to divide the order.
Philip offered two options: either wait or cancel the order. I reminded him that the order was placed on credit, and I couldn't understand how he imagined it - the cancellation of the loan. His manner of communication left much to be desired — he spoke with obvious arrogance and mockery, as if he was trying to make me look like an idiot.
To be honest, I would never allow such "sellers" to customers.
When I asked to transfer the call, he refused me.
I called again - I got to the lending department to a wonderful girl, Anna. She explained everything to me in detail about the order, said that we could share it and with her we approved the delivery dates of the first part of the order.
I am very glad that when I called again I got to such a competent specialist and was able to solve all the issues in a couple of minutes!
See original · Русский
2
March 7
She has been a regular customer until now. I bought a DeWalt slot machine in December, the warranty is 1 year, but after the machine stopped working, I contacted the SC. I brought the goods, they called back a week later, they said it was not a warranty case. When I asked if they would give me an official document that this was not a guarantee case, the master said that he could only give me an estimate and a list of works with a cost, but there was no official representative office in the Republic of Belarus. In fact, we get that the repair in any case will not be guaranteed, but only for money. The fact that there is no belt inside, we did not open the car, it does not interest anyone. A girl in the 21st century does not understand, the master verbally said that it was not guaranteed, although it is clear to us here that this belt was not inside when it was sold. We've already heard about the store going bad, but now we won't order here either, there are plenty of other stores. So, for our part, we will be satisfied, because this store will lose another customer and therefore money. That's fine with us) Keep working in the same spirit, and there won't be many customers left.
See original · Русский
April 16
Just the most terrible attitude towards customers, they ordered the goods and promised to deliver them on the eighth of April 8, then the delivery was postponed to April 11, they called an hour before the delivery and postponed it again to April 17. I'm expecting the product on the 17th, no one called, and only when we called ourselves did they say that the product had been rescheduled for April 20th. It's just terrible if it were possible to put zero stars, there would be zero, Although they warned that the product was needed by a certain date, as it was a gift worth 3,000 rubles. And they assured us that they would definitely bring it on April 17, but they didn't. Do not mess with this website and their products.
See original · Русский
November 3, 2024
If you need a company that doesn't care about its customers, place an order in the 21st century. At first, we offered paid (!) delivery at a time that is convenient for the company (Sunday 3.11, 8-11 o'clock). There is no delivery. I'm calling — and the 21st century has arbitrarily postponed the delivery time from the weekend to the weekday! At an inconvenient time, without any warning. I changed my plans for this delivery, I didn't carry heavy things. As a result, I was left without delivery. The representative of the company, like a parrot, repeated the same thing — the product was missing. So what was the problem to WARN about it IN ADVANCE?? I would have ordered from another company long ago! As a result, they offered me a weekday time, which is inconvenient for me — and I will still have to pay for delivery. And the right product weighing several kilograms had to be urgently searched in nearby offline stores.
Conclusion: do not place an order in a company that does not care about the customer, they will cancel your order and will not even warn you about it.
See original · Русский
3
1
March 17
I don't even know what to give one star for. Previously, if the delivery was delayed, they apologized online and informed us. The next level of irresponsibility is simply canceling the delivery at the last moment, but at least writing a message about it to your personal account. But now there is the highest level of irresponsibility. The order was simply not delivered, neither at the appointed time, nor two hours after, nor was they contacted in any way. After I got through, a few hours later, they just calmly replied that they had forgotten to inform me that the order would not be delivered. There are no guilty parties. There are no apologies. What can you give at least one star for today?
See original · Русский
December 3, 2024
The warranty repair (replacement) of the product exceeds the statutory period of 14 days. After this period, it will be you who will call and find out what has been decided on this issue. They do not care about this in any way, the answer will be that the service center has not yet given an answer, and they probably have not heard about compliance with the law. And yes - the same review on the site will not be allowed to be published.... guess why ...
After all, the goods will finally be delivered to you...but from the second time, without notifying in advance, and you will sit and wait all this time...You don't have anything else to do...And then they will bring a defective one...Bravo! There is no worse service anywhere!!!
See original · Русский
5
1
February 12
An unpleasant situation
I handed over the purchased router under warranty, they said they would check it in 14 days required by law. I've been waiting for 3 months!!! I called the store many times, but they only answered "Wait". It was mentioned once that in this case you can claim compensation. But it turned out that compensation can only be claimed if the product is eventually defective, and if the product is repaired, then compensation is not due, even if it will be kept for six months instead of 14 days - it doesn't matter! By the way, they mentioned on the phone that the store initially did not fill out the documents correctly, because of this it took so long, but there is still no compensation!
I bought so many things here for myself and for all my relatives. The first time I handed over something under warranty, and that's the story. I don't want to buy anything here anymore. Consider that you lost 10 clients at once.
See original · Русский
1
December 25, 2024
The attitude towards the client is disgusting, the promotions are made on your knees, you buy something profitable with the promotions, then the order is canceled and they say there was a technical error !!!
1) the game came out, in the 21st century application, there I received a 20% promo code for Evolution technology.from the Evolution technique, it was possible to apply a promo code to only 5% of the product and then the discount was 10%, I called the operator and asked what was the matter, they told me to write in the 21st century, I wrote, they said that this could not be, and the promo code was up to 20% after I showed the screen, they said that it was those.We made a mistake and threw off four products with a 20% promotion, I think it's okay, I didn't want to buy it that way, the game gives a promo code for 5% on all products, the promo code does not apply to all products.
2) literally three days later, they have a special offer again, up to 70% off, I found MOTUL oil for 14p when it costs 49p, I ordered 7 bottles of 1L each, after three hours the order was canceled, before that I called the operator, asked if everything was okay with the order, the operator said that everything was fine Great, the order will arrive on the 29th. After it was canceled, I called back, asked why the order was canceled, after a minute of silence, they told me that it was a mistake again, these people could not be held accountable for misleading the customer!!!!!
No one offered anything in exchange, they just said they had a mistake, one excuse for all ages.)
See original · Русский
1
February 16
Unfortunately, my experience with the 21st century online store turned out to be extremely negative. I ordered a baby cot, and delivery was due in a couple of days. On the day of delivery, the manager called me and informed me that the delivery needed to be postponed two weeks in advance. I asked if the order would arrive exactly in two weeks, to which he confidently replied that yes, 100%.
However, when two weeks had passed, I discovered that my order had been moved forward a week again, and this happened automatically on the website. It's extremely disappointing, especially when you're promised that everything will be on time. Now I do not know when I will finally get my crib. I do not recommend this store if reliability and meeting deadlines are important to you.
See original · Русский
2
February 10
Dear customers
The company doesn't care about its image, which means it doesn't give a damn about its customers. I'LL EXPLAIN
A refrigerator has been purchased, which has expired its warranty, but there is still an additional warranty from the store, which they are so eager to offer when buying apparently low-quality goods.
During the breakdown analysis, they reported that the mice had allegedly damaged the refrigerator (charge), saying that this was not a warranty case and the repair fee would be paid by the buyer.
Without providing any evidence.
The repair has been going on for 4 months, and they've already called that they can't fix it, but then they can. Then we ordered the part! Time goes by, how do you imagine living without a refrigerator for so long!
The moral damage suffered during this time is already comparable to the cost of 10 refrigerators!
For a pre-trial settlement, I ask you to make a refund for the cost of the refrigerator, taking into account the cost of your useless additional guarantee + penalty and moral damage caused.
Please respond to the request by e-mail sp19.12@mail.ru
Act No.0000-1375
See original · Русский
3
March 14
The worst online store of all existing ones, it's good if the product turns out to be of more or less high quality, otherwise you will get yourself a headache, spend a lot of nerves and not the fact that you will get the truth. Avoid this store, I remind you that we have a year of quality and you need to pay attention to what you are selling, not buying for pennies, but selling for rubles, deceiving customers
See original · Русский
December 29, 2024
We placed an order for a gaming table, in the amount of 285 rubles, on December 5, the child was very much waiting
for a gift! Delivery was promised
to deliver on December 29
from 10:00-13:00. As a result, 1:40 before
The end of the delivery time, I do not
There were no calls. I decided to apply myself, as a result, I
they say that there will be no delivery today, as we did not have time, we are transferring your request to
January 26 (but again, there is no chance that the order will be delivered). It's a shame that no one even
warned us, at least a couple of days in advance.,
so that you can buy something in return. The child was so looking forward to this gift. Thanks to the 21st century, for "very excellent customer service"! We will definitely not contact you again. It was very ugly. I can't attach a photo, because they didn't even see the product or enjoy the game...
See original · Русский
2
March 31
The refrigerator came defective, the top corner was chipped. The courier did not allow us to inspect the goods upon delivery, saying that we have 3 days for inspection. When they saw the defect, they had to fill out refund/replacement forms. In response, we were offered only a replacement. After our call, the refund was confirmed. The next day, the courier called and said that there was no cash. We were not satisfied with the refund to the card, because we paid in cash. He said he'd call you back. As a result, the courier did not arrive at all and no one even called back.
I spent three days on a purchase that was extremely disappointing. Not only is the product defective, but three more days have been wasted waiting for the courier. No service or customer orientation. The issue of the refund has not yet been resolved. Disappointment. I won't order anything else here.
They debited money from the bonus account without returning MINE for the return of defective goods. They give 3 days for inspection, without giving the opportunity to check upon delivery by courier, and then it is impossible to ensure that the money paid for the defective product is returned. That is, in fact, it is an illegal use of other people's money. They don't return the money and only feed you breakfast, and in a boorish way. Apparently, you will have to write a statement to the police on the fact of fraud.
See original · Русский
November 12, 2024
This is not the 21st century anymore. Change the name to 17 or even lower.
A month after your service, I can't pick up my purchased ssd drive and RAM. Everything I hear will be contacted within 10 days. Thanks, I don't want to contact your store anymore. There are many others with a much higher level of service where they do not say they will be contacted within 10 days.
See original · Русский
3
November 20, 2024
I ordered a tile with delivery in a half-hour interval. Firstly, the order was not delivered on a pre-selected date in the selected interval. On another day, the order was delivered, but one box of tiles was repacked, that is, most likely someone had already returned it. As a result, we see one of the tiles without a corner. That is, the store sells obviously defective goods under the guise of high-quality ones. On Monday evening (about 18:40, 20 minutes after delivery), a request was left for a replacement of the product for a high-quality / refund for its substandard part. After more than 1.5 days, there is no response, although the store itself came up with a standard of 24 hours for a response.
UPD
They called 42 hours after submitting the application (after my call to them). They only offered to replace the product in a 3-hour interval, although I paid for a 30-minute one when ordering, and the replacement does not happen on my whim.
UPD2
After half a day of communication with various "specialists", it was possible to achieve the replacement of the goods in an interval of one hour and the lack of compensation even for the cost of choosing the delivery time. The operator Artyom, who was supposed to clarify the issue of compensation and call back, called back .... Repeated the delivery interval and hung up.
See original · Русский
2
November 13, 2024
I handed over the product under warranty, they told me to contact me within 14 days, as a result, I contacted them on the 15th day, I was told that there was no information on the product, they gave me a bunch of numbers there, allegedly directly to the customer service, I never got through to the customer service within 3 working days, okay, I am waiting, and on the 21st day I call again to clarify information about the product, where they replied that there was no information (again), and added wait another 10 days where to contact you..... As a result, I don't even know what to do next.
See original · Русский
3
1
April 22
It's a disgusting store, and the worst decision was to place an order there. I ordered tires at a certain time in a three-hour interval, and they have a half-hour interval for an additional fee. I arrived from work at the agreed time. I was waiting for the courier, but after an hour of waiting, a girl contacted me, who informed me that there was a delay in delivery and the tires would not be delivered today. I have an appointment for tire service at 18:00 tomorrow, I understood the situation and was ready to find a compromise solution to the problem and offered them delivery for tomorrow either from 8:00 to 12:00 at another address, or from 17:30 to 18:00 at the tire repair address. because the rest of the time I had to drive around the city. However, they refused the first option, and offered to pay 20 rubles for the second one. They disrupted the delivery through their own fault and offered to pay for their joint, to say that I was shocked is very mild. At the same time, the manager mumbled the same phrase into the phone, saying that I can't do anything for you, you will have to pay extra. I asked the management to contact me, and a couple of hours later the same manager contacted me, although he already told the senior and repeated everything word for word with the fact that his colleague was mumbling into my phone. He didn't care that they had created a problem, and there was certainly no intention of solving it in favor of a dissatisfied customer. Even after a difficult conversation with incompetent employees who do not have the authority to solve problems, I kept my composure and tried to find another solution to the problem. And so, during the conversation, they decided to transfer the order to the pick-up point so that I could pick it up on my own. Everything would be fine, BUT!!!! They informed me that the order will arrive at the pick-up point before 21:00, while I have an appointment for 18:00. That's such a wonderful customer service in the 21st century. buy. I am the head of the company myself, and I face different situations myself and respond appropriately to various force majeure events, but it doesn't matter what situations arise, it's important how they are solved. I am very disappointed, I bought a lot of goods in this store. But today was my last message. All my friends and acquaintances will know about the quality of services provided by this seller.
See original · Русский
March 18
How can that be? Three joints in 2 hours. At first, the courier called and said that he did not see the delivery time. Then the operator called back and said that according to some regulation, delivery does not happen in Khatezhino after 19 00. After that, when they contacted the call center, they promised to sort it out and call back, but they didn't call back in the end. When I dialed again, they said they weren't going to call me back, but they offered their supervisor to consider the date for July 2 on March 18! It looks like it's a mess!
See original · Русский
November 30, 2024
On October 19, I bought 2 tires when installing one did not balance, on October 24 I gave it for inspection, turned to Uborevich 99, refund the money or replace the goods, on November 16 they sent a conclusion from belshina that it was in good condition and would be delivered on November 20, but later an sms came that Tavar was delayed and since then specialists from the 21st century have not they can answer where she is now. I call the support center daily, only promises to call back, wait. I went to Uborevich, I thought they knew, it was also quiet. It turns out that someone does not have information about where my product is. And the money is not returned.
See original · Русский
2
March 21
Yesterday, March 20, 2025, a courier of the 21st century blocked my car. I was in a hurry for an important event and as a result I was late. There was another employee in the car who did not drive the car away because he was not the driver. The driver was walking slowly, and he also looked displeased to see who was outraged that he had blocked the exit. Everything happened on Decembristov 35 at 17.00, I can send you a photo of the car. If you block the car, let the second employee carry the goods, and the driver should be ready to drive his car away at any time and not violate traffic regulations!!!!
See original · Русский
November 4, 2024
The 21st century does not deserve even one star.
The service is terrible! I ordered an oven taking into account a certain delivery time, the wrong product was delivered! I have already agreed to the product that came after the fact! Three days of constant conversations about nothing
As a result, my initial order was delivered a few days later
They did not give it away on the pretext that the driver's price does not match in the documents and on the website!!
This is terrible!!!!
Never go back to this organization for shopping!
Thanks to the 21st century, my planned holiday is ruined!
See original · Русский
3
1
April 21
I bought a leather armchair in the 21st century, they gave me an 18-month warranty. 9 months later, the armrest burst, the employees of this store came up with the idea that there was a mechanical impact and denied the warranty. Although it can be seen with the naked eye that this is a factory defect. As a result, I threw the chair in the trash 9 months after the purchase, because it was outright trash. There was no such divorce for money even in the 90s. I don't advise anyone to contact them, it's just a waste of money.
See original · Русский
January 14
They do not use warranty obligations. I bought a shower stall from them. The overhead rain shower broke down and the doors stopped closing tightly. I filled out an application on their website for warranty repairs. Then a specialist contacted me and I sent a video of the breakdown. They ordered the parts from the manufacturer. The departure of the master was agreed upon. As a result, we had to provide 2 details. Rain shower and sealer. In fact, the courier arrived with one detail, and when I pointed out to him that there was no defuser, he took the shower trails and left. Repeated calls in the 21st century don't help, they just say wait for a call, and it's been going on since December 31.
See original · Русский
2
1
November 2, 2024
The service is terrible, the attitude towards the customer is disgusting. For a cabinet for 1500 rubles, delivery from the PVZ is paid, the delivery time was on 20.12 I agreed. And yesterday they changed it to 2.11 because the order arrived earlier. I call to arrange a date for 16.11 and they tell me to pay 30%. Actually, you have to pay me for unilaterally changing the terms of the offer agreement! It's just disgusting. If there is no interest in being taken away, then sit with the closet then, I will continue to order until victory, so that your work does not end 😂
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2
1
January 30
In November, we ordered a mattress for my grandmother, along with a bed. The mattress turned out to be smaller than the stated size, and even with a defect (the springs are all swollen, the mattress fabric is swollen), it's the end of January, the issue has not yet been resolved. The 21st century blames everything on the mattress manufacturer requesting photos and videos (we sent these photos and videos in early December). Now there is a question about a complaint about a violation of the law on consumer protection, all deadlines have long passed.
Two weeks ago, I ordered a call from the marriage department (so far no one has called), the terrible attitude towards my clients
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2
October 29, 2024
The service is wonderful, queues sometimes happen at the end of the day, but where without it, when one of the most popular stores in the country, the location, as well as the work schedule are quite convenient for me.
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1
February 27
Well, what can I say, the twenty-first century is no longer the same, not at all what it once was! Customer orientation, everything is for the customer... Forget it! Long queues of customers who have been waiting for a long time, completely indifferent employees, all covered in soap, who objectively do not have time to properly serve everyone. And now we realize that this store, where I once bought everything, I'm just trying to avoid now!
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January 8
They sent the wrong mattress that they ordered. It was said that you will be contacted. No one got in touch. I called myself and was told to fill out a replacement application. After 4-5 days, the wrong mattress arrived again. And again, the promise to contact us and silence. Fill in the required address and all the details 3 times to get the money back. As a result, I don't give a damn about the customer, a lot of time was spent, a lot of inconvenience was caused (there was nothing to sleep on, an unnecessary mattress stood in the hallway for 10 days), the ordered goods were never delivered. I advise you to avoid orders at this counter.
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2
November 4, 2024
Terrible online store, ordered chairs and a table. The order was accepted, but the postponement of delivery was not notified. After an hour, after the goods were supposed to be delivered, they called and said that the delivery was the next day. And most importantly, they brought absolutely the wrong chairs that we ordered. One part of the chair is made of dermantine, the other is made of fabric... The most incompetent service I've ever encountered.
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3
1
November 29, 2024
Disgusting attitude towards customers.
I ordered two goods (conditionally the cost of one is 50 rubles., the cost of the second is 300 rubles.). I had to abandon the second one, because the store did not provide reliable information about the product (there was not enough whisk and nozzle for mashed potatoes!)
, Respectively, the cost of the second product increased by 8 rubles., because already their delivery becomes paid. Why should I overpay for someone's joints?
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3
January 14
The warranty service is the worst. In the beginning, it was decided that it was wear and tear, although the device did not start. Okay, we've agreed on a paid repair. They forgot about me for 2 months and had to figure out the fate of the repair myself. When they arrived, there was a shortage. As useful as it is to read reviews on their service, then there are all for paid repairs.
Conclusion: it is better to buy cheaper one-day products from a company than in the 21st century, since there is no guarantee there :-)
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3
December 20, 2024
It is better not to order anything that is planned to be delivered to your home for a fee. The logistics are terrible. They postpone the delivery time as they please. I made an order for the front door two weeks before delivery, and here they managed to get out. We postponed the delivery time three times, but you can cancel the order in one click. And so he did. A load off my shoulders. I'll spend my money somewhere else.
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3
April 10
The work of the employees is below the baseboard!! I made a delivery order for today with a request to reset the payment link. They couldn't reset the link for 3 days and eventually postponed the delivery due to lack of payment, although I could have paid upon receipt, for that matter. They rescheduled the delivery themselves and didn't even apologize. The service is worse than a flea market!! If it were possible to put minus stars, I would put a minus!
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December 28, 2024
Thank you, well done. There were no queues, everything was explained, prompted, everything was processed. Cultured, polite, just great!
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2
February 7
The food and staff are there as usual, but the redneck youth, I assume the children of Asian cuisine workers, crowd into the aisle, sit down next to each other and drive all sorts of blot on loud. Well , they 're very defiant .
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December 4, 2024
The goods were sent with a defect, we took the time to pick up and return, went 2 times. The product was accepted and that's it... After 4 days, we just got in touch and when asked to return the money, they said come and take it. The payment was made by card, there is a check, they write in cash like parrots and refuse to return it to the card. It's just awful. I will resolve the issue and even delete the application.
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4
December 10, 2024
I ordered a mirror. I asked the seller if there really are anti-fogging, backlight and clock functions. The seller said that there is. There really wasn't. I asked for a replacement, they brought another mirror, it turned out to be the same as the first one, but at a different price. I made a refund. They said they'd call. They haven't called yet. They're being bullied.
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