We have been using the store for many years and all sorts of things have happened, but the issues have been resolved. But the situation is now beyond all bounds. We delivered a very expensive product under warranty, because there was a mistake in the work. They were kept in the service for two weeks without informing us, and only after numerous calls and indications that they were violating the law, the goods went to be delivered to us. The delivery guy arrived the third time. The product arrived scratched after service. Now we are afraid to complain again, because the vacuum cleaner will be taken away for an even longer period. Before the service, the vacuum cleaner was used for two weeks in total and it stood most of the time, of course it was scratch-free
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Дмитрий Саврук
Level 25 Local Expert
April 9
The online store is doing a very bad job (and not for the first time). I made and paid for the order. Because the order is inexpensive and pickup-the store's requirement is 100% prepayment. On the designated day, the order did not arrive at the pick-up point. They promised in the chat that they would arrive in the evening. But nothing arrived in the evening.The promises of delivery to HTP the next day began... They break deadlines, blatantly lie.The product arrived two days after the deadline and came damaged, with scratches.The store's work is extremely negative.... I do not advise anyone to contact the 21st century online store!!!!
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Людмила
Level 14 Local Expert
December 28, 2023
We have been using the online store for a long time, but mostly with home delivery. Autumn is nice that there is a pickup point near the house. It is convenient, you can pick up the goods at any time convenient for you. The staff is friendly, friendly, and work quickly.