Hello!
I want to share my impressions about the work of the Lugbilet service.
3 weeks before the vacation, after buying vouchers, I ordered a reservation for two places in a Telegram to the number +79595020390 indicated in the contacts on the website of the Travel ticket.
I was told that "the reservation has passed" and the day before departure, the carrier will contact us, who will inform us of the departure time and the license plate of the bus.
The day before departure, the carrier called me from the number +79591385038 and informed me that there were no seats on the bus for us, because she, quote, "did not take us seriously" because people booking through this service never go.
When asked to give the phone number of the management, she refused.
In the end, after an active dialogue and hassle with the ticket manager and the carrier, they promised to provide me with seats on the bus, for which I had to arrive at the departure point by 15 o'clock. At the same time, the departure of the bus was supposed to take place at 15-30, the license plate of the bus was not named.
The bus did not arrive at the appointed time, and the buses following later did not have our names on the lists.
It was impossible to get through to the carrier (she did not pick up the phone), and the manager of the Air ticket wrote to me that she had done her job, and I had to deal with the carrier myself.
When I got through to the carrier at +79591385038 at about 17:00, they were rude to me and hung up on me.
I strongly advise you not to use the services of this service and the carrier about which, unfortunately, I only know the phone number.
Good luck to everyone and travel without problems and hassle.
See original · Русский
1
Александра Кузькина
Level 3 Local Expert
April 5
Hello!terrible job booking tickets.I waited 2 hours for booking confirmation today.Alyona did not answer the phone, unsubscribed that she needed to book in advance.Is it for a day?We need to leave immediately.if it's a day in advance, then take down an advertisement about the flight, there is no reservation, there is no response.why do you give hope for a trip?She called several times , deliberately not picking up the phone
See original · Русский
1
Ольга Красильникова
Level 6 Local Expert
May 11
There is one outlet for the entire station that works to charge the phone, there are three sockets for charging phones, they are disconnected. But in general, there are not many people at the bus station, there is a place to eat and it's great.