Maps · Ankara · Jewerly shops

Kokosh Accessories

1 review

Closed until 10:00 AM

Ankara Province, Cankaya District, Muhsin Yazıcıoğlu Cad., 190BD • floor 3

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Ankara Province, Cankaya District, Muhsin Yazıcıoğlu Cad., 190BDfloor 3

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Gökçe ANADOL

Level 2 Local Expert

we bought 2 glasses and 2 buckles from your company on 05.04.2026. During the purchase, the price information was given for only one pair of glasses and it was stated that it was 550 TL. Although no price information was shared for the other product, both glasses were calculated over 550 TL at the time of paying. When we got home, we noticed that one of the products was broken (shameful). In addition, it has been seen that both glasses have a price tag of 350 TL on them. This situation shows that there is a clear discrepancy between the price declared to us and the price on the product. Dec. The fact that the individual prices of the products are not included in the sales receipt and only the total amount is indicated is a serious lack of transparency. When we applied to your store with a refund/exchange request the next day, the product was received by saying “it will be examined”, but no return was made to us for 2 days. After that, our refund request was rejected, and it was also noticed by us that the price tag on the product had been removed. The process experienced is within the scope of improper product sales, misleading pricing practices and violation of consumer rights. Accordingly, an application was made to the Consumer Arbitration Committee and the issue was also forwarded to the Finance Department. I request that the refund for the defective product be made immediately. Otherwise, I would like to inform you that the legal process will continue.

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