Maps • Almaty • Appliance repair

Uni Service

1.0

23 ratings

Closed until 9:00 AM

Almaty, Mukan Tulebaev Street, 38

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Almaty, Mukan Tulebaev Street, 38

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1.0

23 ratings

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Санам Зикриярова

Level 2 Local Expert

The master was called to repair the washing machine, the master estimated the repair at 105,000 tenge (Samsung machine, replacement of the thermostat and board) and asked for an advance of 40,000 tenge. I paid the advance, the master promised to arrive in the evening with spare parts. Then I started monitoring and saw that the spare parts cost from 4500 tenge, so I decided to abandon the repair. When I called the service at 87273645269, the manager refused to refund the advance, argued for a long time, and in the end I decided to wait for the master. Master Nurlyhan arrived the next day, brought spare parts, it seems to have installed everything and the machine was idle. I asked for a service agreement and a receipt for payment, but the master did not have the forms. After the master left, I threw the laundry in the laundry and lo and behold, the machine gave out the same error C4 again!!! I started calling the master, he turned off the phone, and the service promised to sort it out and call me back later. At that time, I carefully checked the information about the company: there is no such company at the address indicated on the website -Tulebayeva 38, BIN 650219302745 is not tracked on the website https://ba.prg.kz /(Verification of the counterparty's trustworthiness in Kazakhstan). I suspect that this is a completely fraudulent company. If the master does not arrive today and fix the damage, I will file a complaint with the Consumer Rights Committee and a police report on fraud...

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Вероника Ли

Level 2 Local Expert

these are scammers who supposedly work as a service center. They mostly come in twos to take the equipment away. they disassemble it on the spot, "reveal" a breakdown that costs fabulous money and take away the equipment. Be careful, they work under different names.

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Настя Р.

Level 2 Local Expert

The uni service company employs some scammers who position themselves as "the best and high-quality repair of household appliances." They called us from home on Saturday, they gave us a disgusting diagnosis and counted repairs for 50k. They promised to do everything on Sunday. Then on Sunday, the repair day was postponed to Monday. At the same time, the master came and never called in advance, whether we were at home or not. Apparently, they think that they are the only ones who work, and we are waiting for them 24/7. That's okay. They promised to arrive on Monday morning, but in the end they didn't arrive at all. To my calls and questions "where is the master?" I was transferred from one line to another and promised to be transported with information about when the master would arrive. Of course, they didn't call back. The scammers themselves called at 10 p.m. and offered to make a typewriter at 12 a.m. When I refused, they said they would do it on Tuesday morning. As a result, he arrived on Tuesday evening and suddenly "found" another breakdown. Suddenly, yeah. He took the whole car and said that on Wednesday at 9 a.m. he VOWS to bring a ready-made car. Yeah, of course. Arrived on Wednesday at 5 p.m. They counted the repairs for 120k, and allegedly made a 20% discount on the 5-day waiting period. Although the website says that everyone who came from the site gets a 25% discount automatically. Scammers. When they started asking about the repair, what was replaced and how, the master Suddenly remembered that he had replaced another sensor and allegedly forgot to inform them that it was broken. Less than 30 minutes later, he left, and the car BROKE DOWN again. Moreover, the pump broke, which was not broken before the intervention of the master. They can only respond to calls and complaints by saying "we are not scammers." Disgusting service. I regret that I applied at all. Let them pick up their repairs and return my money.

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Uni Service

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12 reviews