Zara Home
Directions
Ushod
125 m
Stancyja mietro Uschod
174 m
77 reviews
July 14
A nice, spacious store with a wide range of dishes, linen, and other household goods. Always well-designed storefronts, polite, but at the same time unobtrusive, consultants. Children's toys are of excellent quality.
See original · Русский
March 14
Zara Home is truly an amazing place. I came here making my weekly rounds of overpriced shops to get enough of the delights of a rich life without having to establish direct contact with luxury goods. It is impossible to convey the surprise I felt when, instead of the usual shopping with my eyes, a real chess game began. The workers were like pawns, each placed near his own department. As if the king had decided to finish the game himself, I stood on this board, and immediately the first pawn rushed to attack. She decided to beat me with an hourglass for 100 rubles, but since there is plenty of free space in the store, I quickly walked away from such a powerful blow to my wallet. The first pawn is defeated, but that's not all. Deciding that one trick would not work twice, I took a tactical move - I took another customer with me. At the last moment, before receiving critical damage with a vase of 150 rubles, I put it under attack, as if I were giving an unnecessary figure to be eaten. It worked, another pawn was defeated, albeit with victims. Next up is the home fragrance department. I always have an ace up my sleeve for such an occasion. More precisely, in my pocket. In order not to receive a fatal blow of 200 rubles with a jar of aromatic liquid, I take out of my pocket and inhale the smell of free ETIB samples, which are regularly given to me during my expeditions at the appropriate stall. Realizing that my house already has the necessary flavors, the third pawn is removed from the battlefield to upgrade the arsenal. After walking through the entire hall, I saw such a number of exhibits as you will not see in any museum. There are also Egyptian amphorae, and ancient frescoes with images of animals - pigs and cockerels, and huge candles with candelabra, with which the holy Inquisition conducted medieval rituals, large pillows stuffed with mammoth fur, and flavorings were probably used by our ancestors, primitive hunters, to distract predators. Fed up with the kinds of elite dishes and furniture, I head for the exit. One has only to cross the threshold and here it is - victory. But at the very last moment, another pawn appears out of nowhere in front of the doors. She is half as tall as the king, looking at me with the eyes of a Shrek cat, and holds out a small stack for 4 rubles. She's probably been watching me from the moment I got on the board, and she knew exactly what I needed. I was powerless against such an onslaught of kindness. I had to pay for the goods and, like a defeated king, admit defeat. That's how the little pawn was able to finish my royal gambit.
See original · Русский
14
2
January 22
Good evening! Complete disappointment in the store due to poor employee service. I am not a fan of ZARA HOME myself – I went to DANA MOLL on 01/20.24 just to buy a gift certificate for friends. The girl on the trading floor politely answered the question that the store has a gift certificate system. But another employee (name is Diana) – at the checkout - demonstrated an unacceptable format of communication. The tone of communication, intonation, and facial expressions were "condescending" - condescending and dismissive – they answered my questions with irony and subtext, trying to indirectly express superiority. I myself have been working with people for many years – HR service (including recruitment) – there is a professional "oversight", I see personnel risks immediately. In stores, especially at this level, I expect tactful and friendly communication with the customer and a desire to help the buyer. Unfortunately, I did not see high-quality customer service from an employee at the checkout. Since I bought the certificate for the first time, I did not know that any amount could be credited to ONE gift card, I did not know that the balance would be visible in the system (if the purchase was made for an amount less than the amount included in the certificate), expiration dates, etc. – so I expected that I would be given several cards and each one would have their nominal value is written. After hearing my 1st question and realizing my ignorance, the employee pretended that she did not understand my question and instead of a correct explanation for such "beginners" as me about the features of the ZARA certificate system, she began to communicate with a subtle mockery, covered by a serious form of expression. She knew exactly what she was doing. Please contact the management of the chain - pl., when conducting the next assessment of sales staff, pay attention to the soft skills of an employee or find a way to explain to her that asserting yourself at the expense of customers is a bad method for professional growth, which, among other things, entails reputational risks for the store. The inability and unwillingness of the staff to work with different types of clients is repulsive. Your store is interesting – I've been looking at it closely – but such situations are upsetting and do not bring you closer to becoming a customer or responding positively about the store in your social circle. I usually don't leave reviews, but I just can't keep silent here.
See original · Русский
18
1