Wildberries

5.0

144 ratings

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Katsiaryna Sе

Level 2 Local Expert

Today, 09/17/2025, there was disgusting service at the pick-up point at Tomina, 14 to 2. Two young ladies were rude and disdainful of customers. The changing rooms are dirty, there is garbage and dust everywhere. We tried on the slippers, but they were too small. The arrogant employees did not want to take the goods back, it turns out that we smeared the slippers in their dirty and untidy fitting rooms. They made me scrub the sole of my foot. But the most interesting thing is that they saw dirt in the paint of the sole. Naturally, at least I wiped off the paint with all my might, but I couldn't change the color of the sole. Why pick on the visitors so much? It would be better to keep the room clean. They got dirty themselves, but they see the dirt in the wrong place. Very unpleasant lazy and arrogant female employees. Such individuals should not work with people. They can only work as cleaners like that, maybe they'll learn how to keep clean, otherwise they've spread the dirt.

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Slomi Resellerweapon

Level 4 Local Expert

Polite staff at this point of the PVZ, they open and close kind of on time (I didn't notice any problems with this)

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Анастасия Павлова

Level 5 Local Expert

Excellent department, the girls are working - friendly, smiling, already like family 😅 no jambs are noticed, there are almost never queues, if there are, they resolve very quickly You can safely order at the department 👍

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🎀Алёнушка🎀

Level 9 Local Expert

An excellent item, there are fitting booths, a mirror, sockets to check the goods. The girls are very nice, they constantly monitor the cleanliness. There are no queues, everything is fast

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Татьяна Танюша

Level 2 Local Expert

The most terrible pick-up point you can imagine! There are two female employees working at Tomina, 14 k.2, who have no idea about the service culture. They're rude, impertinent, rude, and talk like they're doing you a favor. Instead of helping, they find fault with the little things and spoil the whole impression of receiving an order. The situation in the point is disgusting: dirt, garbage in the corners, dust everywhere, absolutely no order. It's unpleasant to come here, let alone come back again. I don't recommend this pick-up point to anyone. Valberis should seriously pay attention to such employees and the conditions in which orders have to be picked up. 17.09.2025 Review from 04.10.2025 Unfortunately, the unpleasant situation at the pick-up point at Tomina St., 14 K.2 continues. After my previous review dated 09/17/2025, where I described the boorish attitude and unsanitary conditions in the fitting rooms, the staff again showed disrespect to the customer. Today, upon receiving the order, one of the employees approached me with a question: "Did you write that review?" — in the presence of other customers. After that, both employees started talking to me in raised tones, chewing gum, showing a disdainful attitude. Instead of calmly serving and checking the payment of the order, they began to argue and justify themselves for the previous review, while violating the basic norms of communication with the customer. I reminded him that I had every right to leave feedback on the quality of service, and asked where the administration was located. In response, I only heard a grin and the phrase: "We don't have an administration." I consider it unacceptable for Wildberries employees to allow themselves to sort things out with customers and discuss reviews in person, especially in a rude manner. I ask the company's management to pay attention to this pick-up point and check the quality of service and professional ethics of the staff.

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Виктория К.

Level 2 Local Expert

The employee is always unable to find the product quickly. And if he doesn't find it, he says: Come back tomorrow, let another shift look for it, I do not know where the goods are. I shouldn't care what shift the product came in or who will give it to me. It's her job. And I don't have to adjust to the shift that the product came in. At the pick-up point, the same employee, on another day, when the goods were still found, began to complain to us: Why order so much and then refuse. It's none of her business what the customer orders, for what purposes, etc. Her job is just to deliver the goods. And every time I come to look at that unhappy face, I don't have the strength. If a person doesn't like their job, then let them quit and go to work where they don't need to communicate with people, so they won't spoil their mood every time.

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Анастасия

Level 4 Local Expert

A guy was working , I would have given him all 5 . And so, there is a change of girls, I don't like their tact, namely, I discuss what you did wrong by mistake and they have to double-check everything. We 're all human and we make mistakes , that 's why you get paid a dime to monitor the client 's actions .

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маша

Level 3 Local Expert

Today, on November 5, I was at the pick-up point, as usual, these two stood out, two young girls, one with short black hair, the other with light hair. I ordered the goods and refused them, and the light girl told me "why the hell order so much," she shouldn't care at all and I didn't ask for comments from her, that's all It's not just me who has a problem with them, but the other girl is young with blonde hair and a little older. They do their job perfectly.

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Евгений

Level 19 Local Expert

there are no queues, everything is normal and fast, xs why are there only these requests to leave a review on every corner, if nothing catches on, I will not put it, why this obsession? Here's a gift for you personally from me

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Дмитрий Янушкевич

Level 8 Local Expert

It is convenient near the house, the staff is friendly, the goods arrive on time

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Руслан Ульянов

Level 3 Local Expert

The queues are crazy, the staff can't cope

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людмила Яр

Level 7 Local Expert

Excellent pick-up point , friendly and pleasant staff, always in order.I recommend it!

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Татьяна

Level 6 Local Expert

Convenient location. The employees are friendly. There is no queue

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Дмитрий Сушков

Level 2 Local Expert

Everything is perfect, the two girls served quickly , without delay, eh

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Veronica

Level 8 Local Expert

Everything is clear and fast... there are practically no queues

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genover

Level 7 Local Expert

I don't know what to write) Wildberries is generally a convenient platform, you can find everything you need without too much fuss) the pick-up point also does not cause any negativity, it seems to be friendly workers 😁

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gena s.

Level 9 Local Expert

I like

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Даша

Level 5 Local Expert

Not enough space. He's not even there.

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Алексей

Level 8 Local Expert

Excellent staff

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Migel Garbar

Level 7 Local Expert

There was one time. The impression is normal. I liked everything.

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Сергей Гусаров

Level 2 Local Expert

A very good pick-up point, pleasant and courteous staff.

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Даша Сакович

Level 4 Local Expert

Near the house

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Андрей Рощевский

Level 4 Local Expert

Poor service

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Alex Vasch

Level 7 Local Expert

A big plus for the residents of the area that has opened, they work efficiently. There are no complaints.

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Аlex Vas

Level 8 Local Expert

Excellent pick-up point

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Ольга

Level 6 Local Expert

Everything is clear fast and high quality 👍

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Василий Ц.

Level 5 Local Expert

Polite

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Кирилл Михайлюк

Level 3 Local Expert

Everything is fine

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Ольга

Level 13 Local Expert

Thank you for your attentive service!

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horney_.guy

Level 6 Local Expert

Lovely girls. A lot of goods , but they manage !

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Павел Гуща

Level 6 Local Expert

Sociable and wonderful staff, I recommend it...

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Марк Стальмашок

Level 6 Local Expert

The norm

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Юрий Зубович

Level 4 Local Expert

Everything's fine

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Wildberries

33 reviews