Hotel Monaco

4.9

537 ratings

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Apichat Siriudomlert

Level 8 Local Expert

Good and cozy location

Дмитрий Л.

Level 20 Local Expert

Great hotel. It is located within walking distance from the center. The price-quality ratio is perfect We rented a large apartment. With a huge living room-kitchen and 3 bedrooms. The only thing that was strange was the lack of a proper refrigerator in such a large room. But they brought us a small one, and we did well. The staff is also helpful. Of course, there is a slight wear, but not yet critical.

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Айнаш М.

Level 2 Local Expert

The location is good, but I didn't like the hotel itself. Firstly, when we stopped by, there was a move or renovation, which delayed the supply of the elevator, there is no shampoo in the bathroom (even in the cheapest there is usually shampoo, there is only shower gel. The hair dryer was closing, which is very scary. The bed wasn't perfectly clean, there were stains, just like on the couch, the couch was stained all over. There are no slippers either. The curtains are dusty. The breakfasts are meager, everything is very greasy and fried.

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Ирина Ермолова

Level 8 Local Expert

The hotel is small, compact, but the room itself was spacious, zoned with a partition into a bedroom and a living room, quite pleasant. The biggest advantage in the hotel is the receptionist named Medet, who is as friendly, helpful and attentive as possible. Practically, he worked every day, but he was always in a good mood, did not show fatigue, went forward, helped with tips and hints. But actually there were quite a lot of "joints" in the hotel, so we can't put a five in any way. Firstly, the linen on one bed was absolutely wet, I can't even call it wet, it was wet. Secondly, there were no light bulbs in the chandelier in the toilet, in the floor lamp in the living room. Thirdly, there was no mini-bar, it was obvious that it had been standing before. At our request, it was brought to us. Well, and fourthly, rather poor breakfasts, monotonous.

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Гульмира Хафизова

Level 4 Local Expert

The first time I was there, the impression was very pleasant, the service itself at the reception desk, the guys are always on site, pleasant communication, the food is very tasty and fresh, the atmosphere is pleasant and not noisy, which I really liked, I put only 10 out of 10

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Нурзада Мурат

Level 2 Local Expert

I stayed there for 3 days, 1 night in the standard, then 2 days in the suite.. The conditions in the suite turned out to be much worse, there were no towels, a bathrobe, slippers, the air conditioner only works on cooling, there is no heating, the Wi-Fi is the same name, I used my connection, breakfast from 8 a.m., I could not have breakfast because I went out at 7 a.m.

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Даниил

Level 22 Local Expert

I was traveling with my family in June 2025. A room for 4 people is not bad enough, but the wild audibility from neighboring rooms greatly spoils the impression, so those who are light sleepers will not be able to get enough sleep, as slamming doors and conversations behind the wall will be heard. Also, the room stock already requires cosmetic repairs, especially the bathroom. One of the advantages is a good breakfast and a good location of the hotel. In general, it's a solid 4.

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Екатерина Шишкина

Level 9 Local Expert

The rooms are not bad, but there are nuances: it is very hot in the room, I had to constantly open the windows, the buffet did not change day after day, unfortunately, the beds are comfortable, large, cleaning is frequent. In general, I recommend it for living.

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Alexey Gorbov

Level 11 Local Expert

The rooms are spacious, but already dilapidated. The most terrible thing is audibility. You can hear everything that happens on the floor and especially in the neighboring rooms. There are quite a few long hairs on the sofa in the room that could be removed during normal cleaning. The bed is spacious with a normal mattress. The staff is friendly and smiling. The breakfast is good, standard for the size of the hotel and the cost.

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Ольга Добренькова

Level 5 Local Expert

Very cozy hotel: bright and spacious (like an apartment) rooms, cleanliness and comfort everywhere, friendly staff. The location of the hotel is also very good: not far from the center, but the area is relatively quiet, and it's nice to take a walk in the evening.

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Олег Захаров

Level 9 Local Expert

A very beautiful and quiet place, no problems with Parking, cozy rooms, I had a balcony with a good view of the city.

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Василий Исаев

Level 9 Local Expert

The hotel is nice, the rooms are pleasant, the breakfast is decent. It is very convenient to get from the airport by 10 bus. But there is a caveat. It is more difficult to get back to the airport by 10 minutes, since the stop is a kilometer north of the hotel. Otherwise, everything is fine.

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Ольга Мишагина

Level 6 Local Expert

The room is large and clean. But oh, what a sore spot all hotels have in the bathroom are constantly having plumbing problems. The shower holder is broken off, the shelf for soap accessories is hanging out. Iron on request, there was no hair dryer, I asked, they brought it.

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Татьяна Батурина

Level 4 Local Expert

Good afternoon. We stayed at the hotel from April 09 to April 19, 2024. The hotel is located in a very beautiful area. The rooms are spacious, the staff is attentive, the breakfasts are modest , monotonous , but we did not stay hungry. The location of the hotel is very convenient, there are bus stops nearby, and in principle it is not far from all the attractions. I would like the management to pay attention to the plumbing in the rooms. I had to move to another room, because there was a plug stuck in the bathroom and Nick couldn't get it out, in another room the water in the bathroom just drained badly, it looks like a blockage. For the entire time , the accommodation has not been cleaned . There were also problems with television. The channels were not available for some time , we had to wait a long time for the staff to fix the problems . But in general , the hotel is decent enough , I recommend it 👍

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Никита Жоленц

Level 24 Local Expert

Everything is quite old, worn out, I did not wait for hot water. I was very pleasantly struck by the indifference of the staff at breakfast: the main influx of guests apparently ended early in the morning, breakfast was before 10-30, I came at 9, and everything was already turned off, everything was cold, dirty dishes were almost everywhere on the tables, and none of the staff. I had to turn everything on myself, heat it up, and so on. I have not seen such an ugly attitude, especially not typical for Kazakhstan. Everything is comfortable in the room, the bed is comfortable, there is a sofa and an armchair with a table as a work area. Nice view from the window.

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Владимимр X.

Level 2 Local Expert

Very spacious room, convenient location. Breakfast is simple, but quite sufficient. The bed is not very comfortable, but everything is clean.

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Михаил

Level 14 Local Expert

Prostitutes and their clients screamed in the corridor at night, they could not agree in any way... They did not want to influence this in any way at the reception. The rooms are spacious.

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Ирина Кузнецова

Level 5 Local Expert

A great place for a comfortable stay! Stylish and cozy rooms, friendly staff and high-class service create an atmosphere of comfort and hospitality. The excellent location allows easy access to the main attractions of the city.

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Михаил Провоторов

Level 12 Local Expert

Excellent combination of price and quality. I took a junior suite, it was almost the same price as the standard. A very spacious room and a very spacious bathroom. Nice interior. The staff was very pleasant and polite. The breakfast buffet is a bit modest, but in general it does not spoil the impression.

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Dmitry Petrov

Level 11 Local Expert

The best thing about this hotel is the rooftop restaurant nearby)) and in general, this is a three-star maximum. Dead plumbing, clogged drains, patched repairs, so-so breakfast…Etc. But the service is pleasant. I was on a business trip, to spend one night, there are no problems. I would have chosen another hotel for a longer period of time.

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Маша Бронникова

Level 6 Local Expert

a wonderful hotel, everything is clean and beautiful! We were surprised how spacious the room is! it is located in a good area, not very far from the IELTS center, and to the center too. the breakfasts are not bad, but everything is cold and the workers sort everything out in the morning…

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Елена Галанина

Level 8 Local Expert

A pleasant hotel, not far from the US consulate, declared 4 stars, but I think that does not quite meet this category. Yes, the rooms are spacious, the bathroom is large, bathrobe, slippers and so on, polite staff, but breakfast leaves much to be desired, there is not even black bread, just toast bread. The food is tasteless, cheap, and there is no variety. Although the breakfast looks very nice in the photo on the booking, but this is only in the photo. The furniture is pretty much used in the room, but the staff is trying their best to do everything for the client. If you need a couple of days, then you can choose this hotel.

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Анжелика Гаврилова

Level 9 Local Expert

The location is good, the rooms are large, but the rooms are understaffed, you have to ask for everything: a kettle, a hairdryer, water, etc. There is no sound insulation, you can hear everything that is being said and happening behind the wall or upstairs, it is especially pleasant when you fall asleep, and the charger is turned on almost in your ear, you had to take out the battery in a Chinese watch, since it is impossible to sleep under this ticking. The breakfasts are bad, everything is cold, the appliances are not heated, I do not know what assortment the other guests saw, very sparse, there are no sauces in principle, cold pancakes are baked, sometimes apple pies, but not always. Breakfast service, hugging and crying while having breakfast, all five tables were not cleaned, and they remained, but they were loudly discussing something in the kitchen. It's not 4 stars, it's a weak three:(

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Vasiliy Selin

Level 11 Local Expert

Decent European service. The rooms are spacious. There is a good restaurant. The convenient location of the hotel. We were on a business trip and were satisfied.I recommend you to visit.

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Татьяна П.

Level 18 Local Expert

A good-quality hotel, a beautiful place, a spacious room, a soft corner in the room. There is no refrigerator and lighting by the bed, the switch is only at the entrance, there were no light bulbs in the floor lamp and lamp in the bathroom. And well, I was upset by the breakfast - it was completely cold, the crust on the fried eggs had dried up. The staff is very friendly.

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марина храмова

Level 5 Local Expert

A cozy small hotel, the menu in the restaurant is very decent and really tasty. We left the suitcase for free for a few days and flew to Alma-Ata

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OLGA I.

Level 2 Local Expert

Pipes leak, the kitchen is not always checked for freshness, halayk and towels are killed and washed. The girl at the reception is friendly.

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Ирина Шатрова

Level 8 Local Expert

The location of the hotel is super, the interior is beautiful, clean, spacious, beautiful elevator. The water in the bathroom is poured on the floor when taking a shower because of a small partition and a faulty shower head, it is not possible to fix it in the right position, there are no nets on the window, insects fly in, there is no refrigerator in the room, there is no air conditioner, there is no kettle and cups, there is no night maid, I had to clean the water from the bathroom floor myself so that the child does not slip on the slippery tile. It was only after the second call to the prescription that they were able to send the bartender with towels so that she could dry the floor. the set of detergents wants the best, only at a minimum, there are no bathrobes. The staff is polite, but the maid stole the chargers from her husband, which she forgot in the room. But since we also had a second room, when we returned to the hotel we were asked about the chargers, she hid from the administration both about the left bottle of beer and about the chargers. The beer bottle was returned, although it was not needed. And the administrator told us the chargers, as he said, they are now looking in the trash, but we already need to go to the airport. We were told that chargers are expensive in Kazakhstan. The administrator justified everything to the maid, like he has been working for many years and so on. But she's a thief, she hid from the administration about beer and chargers. Since the road was going to be long, my chargers did not fit my husband's iPad, iPhone and watch, it was problematic. Moreover, we had to travel another 600 km by car to the navigator in the iPhone. I didn't count on my phone during the trip and I didn't connect roaming. These are the problems thieves can create, realizing that they are tied to departures. There is no desire to return to this hotel for the second time because of the results of the work of the staff. The breakfast is so-so, you can eat, you won't leave hungry. But rather modestly. The customer service wants the best. I don't even know how you can be so polite and deceitful, thievish. That's the aftertaste left from this service. And the hotel itself, if put in order, can work much more

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Инкогнито 7255

Level 4 Local Expert

I liked the location The area is quiet The hotel itself is also good, the food is delicious

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Юлия Кувтырева

Level 6 Local Expert

The location is beautiful.There is a Georgian restaurant nearby (highly recommended)The hotel is on 3. There is no sound insulation.. Maintenance+ The robes were damp.There are at least some good breakfasts!

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Станислав Чинво-Хале

Level 13 Local Expert

There are minor disadvantages, but in general, for the money that they ask for, it is quite a good hotel. Breakfast is meager. In general, the hotel was quiet, moderately clean. There were some stains on the carpet in the room. There is a carafe of water in the room. Most importantly, I fell asleep and woke up in silence. Some luxury hotels can not boast of this. If the price remains the same, I will stop. So I'll bet 5.

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Ideal Light

Level 6 Local Expert

An ordinary hotel, without pathos and frills. Spending the night on a business trip is ideal Clean, regular breakfast, quiet area. I didn't remember anything bad, which is good

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Надия Н

Level 3 Local Expert

The impression is pleasant, the staff is attentive, polite, the breakfast is varied, includes vegetables and fruits, you can have lunch or dinner in the restaurant without leaving the hotel. The only thing I would like to wish is to update the bed linen and towels.

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Денис Хлынин

Level 12 Local Expert

The advantage is the location. The room shows that the furniture is not fresh, the towels are not velvet either) The staff is 5+, we went ahead with the room selection. Breakfasts are clearly for 3-

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David Coplerfield

Level 3 Local Expert

The rooms are very spacious and spacious.There is a Georgian restaurant right next to it.On cold days, you can leave the hotel and eat your food right next door and drink your wine. I advise.

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Владимир Шашкин

Level 5 Local Expert

The administrator was great! I solved all the issues quickly and on time. Despite the minor flaws in the room, everything was nice, cozy, warm and clean. Breakfast is not bad, everything is natural, meat, pancakes, scrambled eggs, tea, coffee, butter, juices.....

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Умар А.

Level 10 Local Expert

Great location. A cozy room. Breakfast is acceptable. There is everything you need for breakfast. Of course, the sound insulation in the room is not very good. I can hear conversations from the neighboring rooms.

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ЕВГЕНИЙ ХРУЩ

Level 18 Local Expert

The rooms are pretty worn out!The breakfasts leave much to be desired!This hotel is not worth the money that is being asked for it!

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Юлия Глухих

Level 5 Local Expert

The hotel is good. The location is convenient. The rooms are a little tired. The breakfasts are modest.

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Петр Голощапов

Level 12 Local Expert

One of the advantages is that the room is large . Several rooms . One of the disadvantages is a disgusting breakfast

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Мария Сизова

Level 3 Local Expert

The hotel is pleasant, the service is excellent, the breakfast is delicious. The exterior and interior look good at first glance, but if you look closely, the repair would be a time) But it did not affect the accommodation in any way. The impressions of the hotel are good. The center can be reached by bus for a short time, which is good.

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Olga Sarukhanova

Level 5 Local Expert

The hotel was 3 stars, there was not even water, not to mention a tea set, the furniture was scratched, there were traces of rust on the tiles in the bathroom, the shower stand was broken, so I had to hold the shower with one hand and wash with the other. Perhaps it was better when it was opened, but now it is very outdated.

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Артем Климов

Level 2 Local Expert

A star for the helpful reception staff: they helped to order food delivery. A star for the interior, and another for the proximity to the city center. Among the disadvantages, bed linen and towels with stains can be noted, the room is not dusted, the air conditioner broke down on the last day. For three days, when taking a bath, everything leaked onto the floor. Spoiled chicken meat (sliced) and stale pastries were served for breakfast all three days.

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Наталья Деречина

Level 6 Local Expert

Cozy rooms. It is very clean both in the room and in the hotel itself. Responsive staff. Delicious, hearty breakfasts are like the "cherry on the cake". I recommend the hotel to everyone!

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Дмитрий Попов

Level 24 Local Expert

The hotel is on a solid star 2 or 3, but not on 4 and so on: 1. The rooms smell of smoking 2. Breakfast is disgusting, everything is cold 3. Bed linen and very outdated, holes, smell 4. The towel is similar, very tired 5. It is very dirty under the cabinets and next to them 6. The Internet at 5 and above catches with difficulty Even if you are being moved to another room, watch it too

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Артем Катасонов

Level 7 Local Expert

Nice, cozy and comfortable hotel. Friendly staff, spacious and comfortable rooms

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Герт Наталия

Level 9 Local Expert

The room is large, warm, but not freshly renovated, there is a dental kit, slippers, bathrobe, elevator, the staff is polite. The bathroom drain is not working well, the plumbing is old. Cleaning is rarely done, linen is rarely changed. Breakfast is monotonous, cold, except for tea and porridge.

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МАРИНА Т.

Level 7 Local Expert

The hotel in the photo looks bigger and newer. The hotel is not really big, but the rooms are spacious. The furniture in the rooms is old. The pastel linen is white, but it's time to replace the towel with new ones. Cleaning is daily. Clear. The breakfast is varied (buffet). The staff is very polite.

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Меруерт Мусина

Level 3 Local Expert

Cozy and clean . Polite staff. Delicious breakfasts

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Mr. Ospanov

Level 12 Local Expert

The shower is broken, the only advantage is the location.

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Hotel Monaco

178 reviews