We faced a critical situation related to the cancellation of flight Dubai - Moscow 965 on 04/16/2024. Due to heavy rains, Dubai Airport canceled all flights that day. When contacting representatives of (three) of the host party, namely rustar, for help in the form of hotel accommodation and transfer, a categorical refusal was received. Since the flydubai carrier company has canceled flights, you should contact them. They didn't give a damn about their guests, young children are wet, as they almost swam to the airport, they sleep on suitcases in the departure area. The company's employees ignore phone calls. Verbatim text from the correspondence # Good evening! In this weather-related force majeure situation, you should contact representatives of the airline whose flight was delayed. The flight was previously cancelled for more than a day! The short review so far sounds like this. Then let the lawyers write. To whom-the carrier or the travel company, will be determined. P.S. Representatives of other travel companies provided their clients with hotels and round-trip transfers.