On January 6, I placed an order for water delivery to the office. On January 7, the driver called, specifying the address, although I had previously sent him geolocation and photos of the office on Telegram to facilitate the search. Despite this, he couldn't find a delivery location for a long time. Let me remind you that we regularly use your services, and there have been no such difficulties before. When the driver arrived, he asked me to go outside, which I refused to do because I was at my workplace. After some extra time, he still found our office. When unloading the water, I asked the driver to immediately install a new capsule on the cooler. All previous employees did this automatically, without additional requests. However, this driver categorically refused, saying that this was not part of his duties. I note that the situation was strange: physically installing the capsule was not difficult for him, but he still refused to help. Then there was the issue of payment. I had the opportunity to pay only by card, either through the terminal or by transfer. The driver said he only accepts cash. I explained that I didn't have any cash, and then I tried to call your call center. Despite the fact that the system informed me that I was first in line, I had to wait about three minutes for an answer, and my call went unanswered!!! As a result, the driver, seeing that I was nervous, took the water and said that delivery from the terminal would be carried out the next day. He didn't even offer to temporarily leave the capsules so that I could pay at the terminal, let's say the next day. Where is your loyalty to customers, why should the customer solve problems with finding cash or alternative solutions to the problem in order to stay with water?? Why is the water deliverer not interested in this? It was easier for him to drag back 2 capsules of water than to offer an alternative with payment. I also want to point out that after the courier left, I managed to get through to your company to leave a complaint. The consultant listened to me, but did not offer any solution to the problem. Instead, he said that the water delivery would be carried out the next day, January 8, with a payment terminal. I would like to note that the consultant did not even specify which company I was calling from, and clearly did not have information about my order. When I asked why the driver didn't take the terminal with him, the answer was that we always pay in cash, so we didn't take the terminal. The question arises: how does your employee know how we usually pay? I didn't hear an answer.... In the conversation, I insisted that the water delivery be carried out on January 8 no later than 12:00, since I do not intend to wait until the evening because of your company's mistake. Your manager assured me that the water will be delivered by the specified time. However, it is now 2:20 p.m., and the office has not received any water. I am extremely disappointed with your service. The problem, which could have been solved promptly, dragged on for two days. I want to emphasize that your service was disappointing.: 1. The driver did not make any efforts to solve the problem on the spot. 2. The support service was unable to help promptly. 3. The driver does not have a terminal and there are no alternative payment options. 4. Disregard for the client Please review this incident and contact me. Yours sincerely, Sabina.

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