My stay at Jumeirah Emirates Towers was extremely disappointing, and I feel compelled to share my experience. Upon checking out of the hotel, I was assured that my deposit of 1,000 AED, paid on March 28, 2024, would be refunded to my card. However, it has now been over eight months, and I have yet to receive the refund.
I have made multiple attempts to contact the hotel, providing all necessary details and documents, but the issue remains unresolved. Such treatment is completely unacceptable for a hotel that claims to offer high standards of service.
The endless delays and lack of clear communication reflect poorly on the hotel’s management. I cannot recommend this hotel to anyone who values their time, money, or peace of mind.
Igor Pavenskiy
Level 14 Local Expert
December 8
It's very decent hotel with polite and attentive staff, tasty breakfest and spectacular views from the window
Sergej Loiter
Level 5 Local Expert
October 16
A very nice hotel. Amazing service, really good breakfast. I love the views from the top floors
Елена Иванова
Level 5 Local Expert
December 1
The hotel is beautiful, the view is great. It's a great location, you get to the Museum of the Future through the bridge, in the subway as well. The breakfast is delicious. Definitely, I recommend it
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Mari
Level 26 Local Expert
April 8
The location of the hotel is just great: you can go to the Museum of the Future through a special passage without leaving the building, to Burj Khalifa 15 minutes by taxi. The hotel also borders the office center, where you can have a snack at Starbox if you do not want to visit the hotel restaurant. We had a suite with panoramic windows on the upper floors of the tower, the view of the city is great! The bathroom also has a window with a gorgeous panorama, a cool place for a photo shoot! However, in the bathroom, I was quite scared by the window cleaners, who appeared out of nowhere in their trolley on cables, drove through the bathroom window and flew higher. They say they can't see anything because the windows are tinted. But it's still kind of uncomfortable when you're not dressed and you see strange men so close, looking, like, right at you. The impressions are unforgettable)
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Панфил
Level 8 Local Expert
November 26
Excellent hotel, nice and friendly staff, quickly picked up the room thanks for the hospitality
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Игорь Лещишин
Level 8 Local Expert
April 4
A great hotel, we've been to it 3 times, top service, location too, the view from the room will be great if you look at the center. There used to be a good offer for free access to the Jumeirah beach Hotel. Now we have moved this option to the hotel on Palma, which is not so interesting anymore. I really like everything else.
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Andrei Novikov
Level 9 Local Expert
September 29
A wonderful hotel! Rooms, view from the room, customer and room service, breakfast - all at the highest level!
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Иван
Level 5 Local Expert
February 15
Everything is very cool, nice rooms, a varied selection for breakfast, good staff. A small but cozy swimming pool. Excellent location, near the metro, near the Museum of the Future.
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Аббикс Клининг
Level 30 Local Expert
February 25
A beautiful hotel in a beautiful place!
+ everything is at a decent level
+ excellent location
+ transport accessibility
+ excellent views of the city
+ courteous hotel staff
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Алексей Курманов
Level 5 Local Expert
March 2, 2023
Excellent business class hotel. There is an excellent gym with all the necessary equipment and exercise equipment. The simulators are reliable. Qualified and friendly staff. There are Russian-speaking managers at the reception. High-quality and delicious breakfasts. And dinners are generally swinging. The hotel is located in the center of Dubai. Dubai Mall and Burj Khalifa are a 30-minute walk away. The service is at the highest level.
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Helena Мур
Level 20 Local Expert
May 19
An outdated hotel in the Jumeirah grid. There are a lot of people at breakfast. Queues. There is no transfer to the Beach. The location is good, close to the Dubai Mall. The Museum of the Future is very close.
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Елена Степанова
Level 10 Local Expert
December 21
A very beautiful hotel with perfect service, stunning views of the city from the room. The breakfasts are great. You can take the option of access to the business lounge, where you can drink sparkling wine or wine in the evening and have a very good snack. An indisputable advantage of the hotel is walking access to the exhibition center.
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1
Ларьяна Ш.
Level 5 Local Expert
December 22
The hotel is amazing, but the breakfasts are a bit disappointing, the range of dishes is quite poor
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Мария
Level 15 Local Expert
August 19
a great hotel, with a wonderful Dubai view,
from the pros, the museum of the future is nearby
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Oleg Vinogradov
Level 15 Local Expert
August 28, 2023
I like this hotel, the location is very convenient, everything is nearby, you need to take a room from the 30th floor and above, a cool bar on the 51st floor, they take you to the beach at the Madinat hotel, which is very cool.
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1
Елена
Level 8 Local Expert
February 27
A chic hotel, a beautiful view from the window, all the amenities, a delicious varied breakfast. The service is at the highest level
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ВК
Level 6 Local Expert
April 20
Jumeirah One in all its glory.
If you are in Dubai on business, it is a great option for accommodation.
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Алексей Осипов
Level 15 Local Expert
October 11, 2023
Beautiful, expensive, delicious breakfasts, not a large swimming pool, paid transfer to the beach and water park
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александр авдеев
Level 11 Local Expert
May 11
A great place for a photo Museum of the Future, clean and beautiful
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Тимур Свояволя
Level 9 Local Expert
October 4, 2023
A luxury hotel. The view from the window is magnificent. The rooms are clean and comfortable. Michelin Food🤝👍 Recommend
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таня
Level 6 Local Expert
December 12
excellent location of the hotel
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Максим
Level 15 Local Expert
May 9
It's beautiful inside, it's hot outside. The organization is good, there are many exhibitions. There are few cafes nearby
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Ирина Ирина
Level 5 Local Expert
December 23, 2023
Nice hotel, excellent breakfasts and location.
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еленаСолнце
Level 6 Local Expert
May 19
It 's great, it 's Amazing, it 's Beautiful. 👌
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Вардан Оганнисян
Level 6 Local Expert
April 23
Carrefour only if you go shopping
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BLOOD CELLS Laboratories
Level 6 Local Expert
November 14, 2023
very nice hotel, I really liked it
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3
Михаил Колосов
Level 9 Local Expert
November 6, 2023
tall and beautiful building, I don't know what else to say)))
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Dmitriy K
Level 6 Local Expert
July 7, 2023
Well, the norms are only expensive once with a buzz, choose the weather!
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Александр Великий
Level 7 Local Expert
March 28, 2020
A good business hotel of the Jumeirah system . For those who are probably not bad for the first time, but who know this chain, that is, with what to compare and there are still shortcomings here. Breakfast is poorer than for example in hotels on the coast. Access to the beach, but not to the entire beach, but only to either Mina a Salam or Jumeirah Beach Hotel, if you like Al Nasim or Al Qasr, then you need to show some perseverance
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3
Ренат Герюков
Level 12 Local Expert
December 10
Like
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Гордина А.
Level 5 Local Expert
December 31, 2023
Great hotel
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Сэр Макс
Level 12 Local Expert
September 4, 2022
Nice hotel, the staff is very friendly
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1
Андрей Константинов
Level 6 Local Expert
November 26, 2023
I'll come again
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3
Артём Данильченко
Level 3 Local Expert
April 3
Imba
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1
Ирма М.
Level 5 Local Expert
January 10, 2020
Excellent hotel, top-level service, as a wonderful bonus-transfer with access to two Jumeirah beach hotels (opposite the sail)