I'll start with the fact that we went through Lina Tour 4 times and each time I swore that this would be the last time I would contact them, but closer to vacation, for some reason I was still carrying cash to them (it was basically cash payment), because I had to go right now and check new agencies There was no time at the time of the fraud. By the way, they are not scammers, you will definitely fly away (well, or not exactly) In 2021, we took a tour to Turkey for four, we fly out in 3 days, they throw off my documents on the last day, and oh my God, I was shocked when I saw 3 mistakes in my last name in the ticket voucher!!! Thanks to my attentiveness, if Lina Tur had just trusted her, she would not have flown anywhere in the end. In 2023 , we take 2 tours through them with different departure cities , explain to the manager that we are a family and we must fly together , only from different cities , what do Lina tours do ? They create 2 applications and the first one is put into operation by the child's application , with instant confirmation, of course, the tour was immediately confirmed , and ours, two parents were not CONFIRMED, ALTHOUGH THERE WERE ORIGINALLY PLACES. When they applied for a child at that time, they took the last places from Karaganda, given that they saw that there were plenty of places from another city and only 2 from Karaganda, the decision was fateful. It was no longer possible to refuse the child's tour , in this regard, we had to shorten our vacation stay from 10 days to 6 in order to arrive at the same time , and naturally overpay for air tickets. In 2024, Lina tour has reached a new level, now they will charge you money even if you don't fly anywhere, keep this in mind. For 2024, a special "thank you" was the most nervous trip due to the fact that manager Irina rubbed her nerves in all possible ways because of her greed. I'll start with the fact that she signed a contract in which she did not announce that by signing the contract you automatically owe the agency 20,000 tenge, it does not matter at all the outcome of your trip, signed - pay for what? It is not known. We have 2 contracts and, accordingly, 40 thousand withdrawals. We signed the contract and then the most interesting thing began, for which I will remember Irina all my life. She says the phrase (all tour agents say it): your tour, since you are flying in 5 days, is non-refundable. 100% fine. But she (like all agents) DID NOT MENTION that it would be non-refundable only after this tour was confirmed by the tour operator. She writes a couple of hours later, " your tour is rejected," look for another hotel. The fact is that on these dates all the hotels were already sold out and nothing was suitable for our budget. ( and we already spent more than 50% more than usual for this category of hotel) and there was nothing to add. To which she says I bought your tickets, you will fly to your favorite place, here's the "shit" hotels you eat either there or add another 500 + thousand. We chose a hotel, paid extra, says wait, I'll give you an answer later. For 2 days, my family and I spent the weekend on nerves . We thought about what to do if the hotel again does not confirm where to take another 500 + thousand. As a result, I called MY FRIEND, a former tour agent, and she calmed down and said that the agent does not buy any tickets if the hotel has not confirmed, and you can 100% take the money in full, except of course their commission of 40 thousand for the hassle that Ira gave us. She decided to play on the age of tourists and put them under stress, saying that we should fly to love, because she bought tickets and we can't refuse. By the way, the date of ticket purchase was indeed when the second hotel confirmed, and not when she said she had bought it. It would seem that a trifle could calm down and explain: do not worry, you can take your money if suddenly we do not find the right hotel, but Irina goes to the end, she does not care about her tourists and what condition they are in, She only cares about her commission. In 2 gis , they deleted their sharashkin office , because there was so much negativity there that it was easier to leave altogether than to endlessly justify oneself . I DO NOT ADVISE ANYONE TO CONTACT THIS AGENCY IF YOU VALUE YOUR NERVES!!!! When I came back from vacation, I thought that I would set myself the goal of writing my review wherever possible. All the best, be attentive to who you trust with your money and rest. Irina, hello to you!

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Arip Batayev

Level 7 Local Expert

I do not recommend anyone to contact this agency! Terrible approach to customers, angry offended comments in response to customer reviews. Not recommended if you don't want to spoil your mood and budget

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Kana Kana

Level 3 Local Expert

ОБРАТИЛСЯ В «лина тур» надеясь на серьёзность компании.... Просил помочь в подборе тура на новогодние каникулы и был готов приобрести тур и обрадовать семью. Проявили просто неуважение и безразличие!!!!!!!!!!!!! Совершенно незаинтересованы в продаже туров! Не идут на контакт!!!!!!! Плохо информируют!!! Агент не имеет желания к общению... Сервис, отношение и уважение оставляет желать лучшего!!!!!!!!!!!!! Благо есть масса других тур агентств!!! Не рекомендую эту компанию трата времени и надежд)!!!

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