Jsc Anorbank
492 reviews
June 6, 2024
On April 17, I ordered and paid for a Visa card with delivery, to this day it has not been delivered!
I have repeatedly contacted the support service, to no avail!!!
See original · Русский
5
September 27, 2023
Problems with the bank money disappears from the master card debit card balance without a trace (it was more than 190 thousand, it became less -290 thousand) the negative balance on the master card debit card and the total balance on all cards became negative. The bank does not want to do anything or specifically harms customers and operators always blame the master card system. The mastercard representative office has opened well.uz and cbu.uz (tel of trust) in Uzbekistan, you can find out / report on the quality of the bank's work with the Master Card system.
See original · Русский
10
2
July 10, 2023
Beautiful girls work at the bank. There are a lot of people, queues are frequent. The application is buggy, a couple of months ago I tried to withdraw money, it gave an error. I recently closed the deposit, there was some money left, they just disappeared when the deposit was closed. The deposit was with fixed interest, the support wrote that there was an overpayment... It is not known where it came from. When closing the deposit, there was no notification, a warning that the accrued interest would be written off. In general, there is still a lot of work to do on the application..Problems with the secret code.
See original · Русский
9
December 6, 2024
The employees are good all answer all your questions and quickly show help what they solve quickly if I get into trouble
See original · O‘zbek
1
December 8, 2024
I chose the best bank and never regretted it!!!!!!!!!
See original · Русский
2
1
November 30, 2023
There was a crowd in this department. No electronic queues. I issued the card in half an hour. With regard to their products, it is a complete failure. I asked the consultant which card to open, as a result, they opened the wrong one at all. It seems that they don't know themselves. We opened a three-in-one card, but in fact you can use only one - the rest are virtual
See original · Русский
1
1
April 9
Shortage of employees. It's better for them to call their call center, but it doesn't do much good.
See original · Русский
June 23, 2024
I've only been to this bank once. I stood in line, and suddenly it turns out that the plastic card previously issued by this bank is not replenished. The bank's problem, and the customers are suffering!
See original · Русский
2
1
March 1
The lowest quality bank, the service is terrible.
Eng Yeomon Bank
See original · Русский
2
1
April 2, 2024
The application is full of bugs, it often does not work. Technical support is incompetent. There were big problems with reconnecting the phone. There is a huge queue at the department. To close the account, I waited in line for 1.5 hours
See original · Русский
3
August 13, 2023
Well done Uzbeks, the service is fast and to the point, although there are a lot of people, the only thing that is not convenient is with the bank's application for mobile devices, I think they will finish it soon since updates happen often, but even here a chat or a call from the bank quickly solves everything! A very convenient bank for Russians with rubles
See original · Русский
3
3
March 14
Thanks to the operator (I forgot to ask the name). Helped a lot!!!
See original · Русский
2
October 5, 2024
The service is good, but the queues are long, the queue moves about 1 person per minute
See original · Русский
1
2
November 3, 2023
Excellent and fast service, the attitude to customers is good, the staff is polite and friendly
See original · Русский
2
October 6, 2023
One of the worst banks in Tashkent. The queue at the checkout is just huge, cashiers don't even try to work faster. It is quite possible that you will not pay even today. Employees don't care deeply about you, they don't try to understand and help you with your problem. Just the bottom...
See original · Русский
9
March 21, 2024
I ordered a card online, they promised to deliver it within 72 hours, it's already been the fifth day, there is no card. If it is delivered soon, I will deliver all 5.
We got in touch today, promised to deliver it by evening.
See original · Русский
1
1
April 12
Terrible queues. I stood for 2.5 hours to withdraw money from the cash register.
See original · Русский
November 24, 2023
The deposits are very tempting , the staff is friendly .
The condition is also according to perfect standards .
I wish the bank success and prosperity for many years to come .
See original · Русский
1
5
April 8, 2023
Today, April 8, 2023, I was at the head office, closing the installment card, because I hadn't used the card for more than 3 months. There were no debts, I was planning purchases, in order to use the card, it was necessary to close it, which I did today. Then I was directed to open the card. They sent him to operator number 4, this operator took time off and went home, had to wait for the release of his colleague who was to the left. This operator had a client who could not resolve the issue within 40 minutes, when my turn came, the operator said that they did not open cards to those who had just closed, that it was necessary to wait three days. I am extremely unhappy with the lost time. These operators are not interested in the client, they are not disciplined, respectively, the management also does not cope with their work. It was the worst day of visiting the bank. The service took place at 13:00
See original · Русский
15
2
January 4
100% loaded, any question takes 2-3 hours.
See original · Русский
1
December 25, 2022
A good bank, excellent service. They explain in some detail the points that are unclear. They work from 9:00 - 18:00 every day seven days a week, they take turns for lunch, which is undoubtedly a big plus for the bank, since there are many people who have time only during the lunch break.
See original
1
9
January 3
Employees are working slower, and their friends are queuing up
See original · Русский
January 22, 2023
A good digital bank. Electronic queue. I was there on Saturday. There are very few people. The bank's services are quite thoughtful and convenient.
What is missing is a prompt response to problems in their mobile application. Employees at the bank work promptly.
See original · Русский
4
6
March 20
Not bad
It's a little difficult to find a place to park the car
See original · Türkçe
January 23, 2023
Everything is fine!
Friendly, literate girls and boys!
I spent 15-20 minutes (no more) on solving my questions about obtaining a loan.
Thanks! Well done!!!
See original · Русский
3
4
December 24, 2024
At the reception, the girl doesn't know what she's talking about.
See original · Русский
January 26, 2024
It is impossible to complete identity identification in the mobile application and the bank's employees themselves could not solve the problem. The mobile app is terrible with bugs. I do not recommend this financial institution to anyone.
See original · Русский
8
November 7, 2022
Yes, the bank is new, so you can forgive him some things and close your eyes to something. But unfortunately, they are creating a fierce lawlessness. They say one thing on the phone, you come and everything is different. Even the local Uzbek phone is not possible to pay through their app. The application is also semi-working. What they promise in their ads is that you will get all the currencies in one, it's true, but with a bunch of nuances. They constantly lie and tell the wrong thing. Then they apologize and say understand and excuse me. They also charge $ 50 for opening a card and do not give you a check. Withdrawing your own money is also a problem, only $ 500 a day, and the queue is constantly at the cash desk from 50 to 200 people, except Sat and Sun. In general, a disgusting bank with a constant queue that does not end. Even the capital bank is already calm. It's a mess and a house. You can't keep a lot of money here. As soon as I finish all my business in Tashkent, I will write a one-kilometer complaint to the Central Bank of the local. But it is profitable to drive rubles here and change them to $. Only you will not have the strength and nerves left. Choose for yourself, as they say.
See original
14
3
November 28, 2024
Employees work too slowly. So terrible
See original · Русский
1
March 7
A good, modern, customer-oriented bank. It can be said to be one of the best in Uzbekistan.
See original · Русский
1
March 17
A strong and responsive team
See original · Русский
1
June 19, 2024
Everything is great, just think of something with parking, thank you very much for understanding
See original · Русский
3
2
November 9, 2022
I made myself a multi-currency card. It didn't take me as long as they say here. The first time I came half an hour before closing time, I managed to do it. I filled out the questionnaire, a very responsive operator girl answered all the questions, told me to come the next day for the result of approving the application. The next day I came - I was required to submit registration for all days of my stay in Uzbekistan, be prepared for this too if you are here for more than 15 days. An hour later they approved it, an hour later they issued the card, and 15 minutes later it was activated. The app is nice, but sometimes it hangs and sometimes it is buggy. Unfortunately, I was never able to pay with this card for a mobile connection from uztelecom - the uztelecom application did not accept the bank card number in principle, and the banking application issued some kind of inepical error every time I tried to pay through it (fortunately I have a card from another bank, otherwise it would be fatal). There are really long queues at the ticket office, a life hack is to go there on Sunday, at this time there are no people there. It is frustrating that they do not have their own ATMs, that is, they will have to withdraw cash with interest. Well, the fact that there may be something wrong to say or not to know is a feature of many people here, regardless of their type of activity.
See original
4
2
April 13, 2024
Anor Bank is just super and the staff is excellent and the service is like in the best banks
See original · Русский
1
1
January 12
There is no parking, there is no place to insert always
See original · Русский
1
May 5, 2024
We have been serviced at this bank for 2 years now. B2B is very good. You don't even have to go to the bank. Everything is solved with one call.
See original · Русский
July 10, 2023
The service is good, but there is always a long queue. But the girls at the reception always help and serve well. Thanks to them. Well done, they did not leave without attention.
See original · Русский
2
2
July 7, 2023
There are long queues, the operators' scoreboard is not clear, for some services there is one operator who is always busy. Prepare to stay for a long time at the beginning and end of the month. The operators themselves are very polite, explain everything, help. Thank them for that.
Profitable deposits need to be opened, the card is made very quickly, within an hour, even less was already ready.a convenient application.
See original · Русский
1
November 2, 2023
Excellent service, deposits, installments, currency conversion to the national.currency, P2P transfers - everything works fine
See original · Русский
1
3
January 16
Alo level service and Trust bank
See original · O‘zbek
February 24, 2023
I thank the girl at the reception named Maftuna, she explained her work very competently and helped solve the issues. There are people in the bank as usual, cashiers are working slowly because of their long queues.
See original · Русский
4
3
October 12, 2023
I had a problem, I called the bank 15 times, talked to different operators and no one could help with the problem during the week except the MOST COMPETENT EMPLOYEE VOROBYOVA ANNA! thank her, appreciate and encourage such employees!
See original · Русский
3
September 17, 2024
The service is zero, to pay for the card I had to wait 3 and a half hours standing in line.
See original · Русский
3
1
October 13, 2022
Hello, to all the poor devils from the Russian Federation ;)
THANK you guys for serving HUNDREDS of people who want to open a card without a break. I have been to the department 3 times in 2 weeks and I see how they adjust their processes for such a crowd, which the department was not really designed for.
Everything is bad with queue coordination, use an e-queue, please, it will save everyone nerves. In the first ten, they stop calling on the scoreboard, and the fuss with the numbers begins.
The receptionist girl is just a sweetheart, tells everything, helps everyone, turns with all her might. I hope the guys will receive a bonus, because we will bring good amounts to the bank)))
See original
11
5
October 18, 2023
Problems, big problems with parking and the length of the queue near the service points. At the same time, it is possible to note well the mobile application of this bank.
See original · Русский
1
1
May 16, 2023
Terrible attitude towards customers. I went to the cashier to receive a money transfer. The cashier works reluctantly, she is always distracted by someone, calculated the uncounted 500 dollars for 20 minutes. I made a remark to prioritize the client, to which I received an answer, like they drove here and shook their rights, despite the fact that I was born and raised in this city!!! There was a terrible aftertaste from communicating with a representative of the bank! Boors! Customer focus is at zero. Never set foot there again! And I don't advise anyone to deal with boors!
See original · Русский
14
1
November 8, 2022
On October 23, 2022, I made myself an Anor Black multicurrency card for 500,000soums. And I was very sorry.
The app is terrible! Don't open your cards here! All the time something is not working, "error, try later", "the server is not working". Inside the application, 2 out of 3 times I cannot convert rubles into bags.
Sometimes the accounts of this card disappear from the application altogether.
I tried to pay with this card in a store in Tashkent - an incorrect transaction was rejected. It was necessary to pay in sums, there were rubles on the card. In short, the horror! I withdraw money from the cash register and run away from this bank!
Addendum:
I arrived at the office on November 8, 2022. 2 girls at the reception tried to exchange rubles for me in their bags in my application. We ran back and forth a lot, were distracted (a lot of people, everyone is asking something).
I call the 1290 hotline and tell it all over again from the beginning. They say on the phone: "wait, we're trying to disassemble and blah blah blah." After 5 minutes, the call is simply reset. Very convenient :D
Then I decided to just withdraw all the money from the card at the checkout. But it is no longer possible to exchange rubles into bags at the checkout (they said only until 17).
OK, we try to withdraw rubles at the checkout - "the PIN code is not correct." I change the PIN code in the application - the same thing. I go to the reception - they advise me to first do a "reset of the pin code counter" (xs, what is it?). At the reception, we check whether the new PIN code works. It seems OK. I'm going back to the cashier. While I'm waiting again, I'm trying to exchange rubles for soums in the application. And my God, SUCCESS!
I withdraw all the money from the cash register and go into the sunset. Never to return :D
Once again I repeat the thought: run!
See original
12
5
June 10, 2024
I was there for the first time, but I would not like to visit it a second time. I didn't like it.:1 location of the object.(1 per city weight).2. Waiting.We stood in line for 3.5 hours..(they came at 12:10 and left at 15:40)
There is no place to sit, all the seats were occupied and a lot of people were standing. One plus is the polite Staff.
See original · Русский
2
2
January 15, 2024
The bank's card products are the worst in Uzbekistan. I ordered their new Uzcard in the app. I paid 60,000 - and silence. Two weeks later, after three requests to the bank, the card was finally delivered to me.
But it's not that simple! It turned out that I couldn't use it because it wasn't activated and there was no PIN code on it. The call center explained to me that I MYSELF SHOULD contact any outlet and ask for a PIN code! Self. Anywhere but at the bank of which I am a client.
And the cherry on the cake. They said that the PIN code for the Uzcard must be installed in the Humo terminal. Dear representatives of the bank! I know that you will now offer to write to your telegram bot. No need. I've already been talking for two weeks with your employees who don't know anything and don't want to solve customer problems.
See original · Русский
24
January 31
Ujasnjy shuttle. Go to the bar for months and go to the bar with ease. Slow service
See original · O‘zbek