Jsc Anorbank
492 reviews
July 6, 2023
A terrible call center , they just leaked me , I called 3 times , waited for 16 minutes , eventually called back after 10 hours , said nothing , did not answer questions , paid for the loan , they still require me to pay , I wanted to find out why this was happening , I did not receive any answer , and eventually they took me to aggressive emotions , they just said stay in touch , we 'll decide now and put the phone down , and they didn 't even call back
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January 30, 2024
Due to the fact that the application does not work well and not all regions have branches, I had to go to the head office, walking 50 km and spending half a day, but alas, I went in vain, they still did not give me a loan. Well, okay, according to my indicators, the system failed, but this issue could be solved online, no, I insist that I go to the head office. And so the interest on loans is very large and the queue is constantly.
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3
2
November 7, 2024
Damn, I wanted to take a loan, well, there is a large percentage and it turns out that you will need a lot of documents for a business, not very good banks in Uzbekistan
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3
November 4, 2022
Each country has its own rules, each bank has its own conditions.
When opening a card in this bank, be prepared to spend a lot of time)))
The first visit, I arrived on Saturday, there were 5 people in the queue to open a debit card, in general, I was served quickly, filled out a questionnaire, to fill out the questionnaire you need to be registered and stay in the country for more than 15 days.
The card is not issued to anyone here, an application for a debit card will be considered by the bank on average from 3 to 5 business days.
I got a call on Thursday saying that the card was approved and I could get it.
Arriving the next day, I was faced with a huge queue, there were already about 30 people.
The queue was divided into those who apply and to whom the card was approved.
After waiting for our turn, we filled out the data again, cards in 4 currencies for a non-resident of the country cost 500 thousand amounts.
After payment, it is necessary to wait for the production of the card, its embossment takes place right at the branch, the waiting time is about 1 hour.
After receiving the card, I advise you to ask for help to install the application and add the card, install a pincode, + open a virtual card so that, for example, you can transfer money to yourself from another bank, open foreign currency accounts.
The service and attitude towards customers are normal, they try to answer every question, even if they do not know the answer (this often happens here)
The bank as a whole looks very good, the interior is beautiful 👌🏼
It is frustrating that the Master Card is not accepted everywhere in Uzbekistan itself.
Of the disadvantages, I would also highlight the fact that an SMS confirmation is required to transfer between your accounts, if the operation exceeds 100,000 amounts and the commission for cash withdrawals at each ATM is 1% of the withdrawal amount, they do not have their own ATMs.
In general, this is a young bank, they are only 2 years old, I hope they will fix minor mistakes soon.
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7
2
February 9, 2024
I can't say anything about the bank yet, since I've been sitting with the next number under the number N22 for more than an hour, and N19 is hanging on the wall, and so an hour has passed. Oooooh hooray, it's my turn.
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5
June 6, 2024
The service is very long, the staff is polite but the service is very slow. He will have to wait in line for 3-4 hours. That I have not observed in other banks. Parking is also missing, there is no place to park the car or put it under signs and risk a fine or not.
See original · Русский
November 21, 2022
I came to the bank to get a card 5 times, spent a total of more than a day in line at the bank, and another 4 hours on the road (each trip in one direction is $ 5). We were notified about the error in the questionnaire a week later. I came to fix it, waited in line, accepted the fix, said they would give a decision in half an hour. After half an hour, wait another half hour. Then: "come back tomorrow."
I applied on the same day with my friends at 12.10, they received the card the next day. Today is 26, I'm still without a card, just wasting my time.
P.S. I got the card. And then new miracles began. I transferred the sum from the wallet to the card. A warning popped up that the operation is impossible, since to convert to dollars, you need to get a dollar wallet.
I didn't understand what dollars had to do with it.
However, I saw that my bags had been converted into dollars and dropped into a dollar account. I tried to solve the problem for another day, the operators were talking all sorts of nonsense.
As a result, I figured it out, lost money on double conversion due to errors in the application.
Then I opened a deposit, deposited the minimum amount of 100k soums. I tried to top up by 10m sums, it gives an error. For 4 days, the operators responded in the chat a couple of times a day. In order for them to fix the error in the application, they requested a photo, date of birth, passport, code word, phone number.
Is there enough data to transfer information to developers?
They find fault with everything. The correspondence was deleted on its own twice. This is some kind of hell!
The code word was asked to be rewritten twice.
At first it turned out that it was mandatory in Latin, and then it was mandatory with a small letter. Excuse me, but when I tell the operator verbally, does he determine the register and layout by ear?
Because of these little things, ridiculous questions take longer to be solved! You're exhausting your nerves!
Why the hell did I spend a lot of time and money if I can't use all the features I paid for?
As a result, I figured it out myself once again! It turns out that you can only top up from your wallet, not from your card. This could be said on the spot, without asking for a full name, passport, phone number, code word and so on!!!!!!!!
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12
2
August 23, 2024
employees don't know what works and what doesn't))
just stood in line for 1 hour
thanks
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2
January 19, 2024
The call center could not solve my problem, only lost time
If they can't see the full history of the client, why do they answer calls and can't direct them to the right department
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3
1
September 7, 2023
This is the first time I have come across such a careless attitude of employees to work.I ordered a master card on 08/29/2023, they said it's ready, wait, today God forbid 07.09.2023 finally the courier replied, I'm waiting???And the support service is generally something with someone you tell him about the card, about the delay, he has a secret word for you
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4
2
September 14, 2024
Get ready for 2-3 hours in queues at this "digital" bank;-) Then everything is fine
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June 5, 2024
There are so many advertisements about the bank: the first one is in this, the second one is in that, and the queue for a regular exchanger reaches the point of absurdity
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December 6, 2022
It's very bad.
1) The card went to me 10 instead of 3 days.
2) The courier then called and swore to come "in an hour", then disappeared without a trace.
3) Today I deigned to come. First he asked me to go out to the Basket (3 blocks away), then to the hot dog trailer, then to look for his car MYSELF. Anorbank is a bank where customers run after couriers.
4) Service. The courier acted as if I owed him money. He was unfriendly.
5) They wrote off 50 thousand for opening a card. The card is not in the app, I can't set a pincode, I can't use it. The application, as I was told, is crashing. Probably because of the snow?
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August 16, 2023
I'm talking about the Anorbank app. After the update, I can't transfer money to another card.I contacted the support service, it answers very long, and to no avail, as soon as I withdraw the money, goodbye Anor, I am very disappointed.
See original · Русский
3
November 2, 2022
I liked the service, the bank is big and clean, there is a toilet for visitors, they work fast enough, but the queues at the cash register are terrible and the system sometimes hangs. There are commissions for all operations, a mir narrowcard was issued, which did not work in Kazakhstan, although they said it would work.
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4
4
June 10, 2024
To transfer money to your own anor bank card through their application, you need to pay a commission, this is simply absurd..
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3
January 7, 2024
She called and told me that scammers were sending me codes, although I am not a bank customer.They offered to change the phone number, that's all I have
See original · Русский
1
November 22, 2022
The first digital bank - unfortunately, the numbers are the number of problems you will face using this bank. Problems await everywhere, incompetence at every level. Employees at the bank do not know the tariffs or conceal them until the last, until you ask a hundred times, no one will tell. There is an imitation of activity in the hall, several people work, the rest at best just look at the ceiling, waiting for the end of the working day.
The support in the telegram is also on the level. There is one answer to all questions - expect an answer. Of the two problems caused by the bank, I have not been answered on one issue for five days, on the other issue for two days. It's the same story on the phone.
The application is buggy, constant problems. It is often impossible to transfer money from an account to a card, because your wallet stupidly disappears. It happened twice while shopping at the store, and once in a taxi, I had to pay in cash.
You will not be able to see the statement in the application, it simply does not exist. There is only information about transfers between accounts. You will only find out that your money has been debited from an SMS message.
Of the advantages, only a multicurrency card.
In general, the service is a complete horror. If there is an alternative, use it.
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12
2
September 11, 2023
The most discount-free bank, if there is money in your wallet, then you cannot withdraw it after 12 a.m., writes "an error occurred on the internal server" I highly recommend not storing money there, use other banks for storage
See original · Русский
4
1
April 1, 2024
A penny expensive bank hich to whom I recommend qimiman we have submitted an application to transfer our account to another bank in 3 days qiberamiz dib deceived 14 days they did it nervla was okay hullas rasvo bank.
See original · O‘zbek
3
1
January 25
Interest rates are very high4
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April 18, 2024
The staff is very aggressive, you need to be more polite to customers, the system does not work all the time.
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4
January 28
It works very slowly
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1
April 10, 2023
An excellent bank for opening international cards for non-residents and citizens of the Russian Federation. I recommend high-quality and courteous service
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4
October 12, 2023
I do not advise you to take a loan from this bank, think again before you go and contact him by taking a loan in the first interest does not correspond to the contract at the beginning of the loan in short, they lie in full.
See original · Русский
4
December 9, 2023
The bank for one ball is even a lot of the specialists who work there are also so-so 3 days went to take a card statement I do not recommend not Kama
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3
1
April 13
The most terrible lying Bank
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February 13
The service is at zero level.
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1
December 22, 2021
A cool bank and modern, equipped with the latest technologies!
Many fellow citizens really like how they are served by bank employees.
In order to verify everything for yourself, I recently opened a checking account here. I haven't made any real movements yet, but I hope I will gradually launch and share the details with anyone who will be interested!
Subscribe to my page and like it
(dislikes) I will be glad to see everyone!
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5
14
November 12, 2022
The staff are well done, they work until the last minute, without interruptions. Only one day off is Sunday. Instant issue of the card for citizens of Uzbekistan.
Minuses
One office.
Not a single ATM of its own.
Any replenishment of the account is only through the bank's cash desk.
Giant queues. Any interaction with the bank may take several hours. It's almost a disaster.
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2
5
December 23, 2024
Incompetent employees
See original · Русский
1
December 15, 2022
I issued a debit card here today as a non-resident. From the documents, I needed a questionnaire, a passport and a registration receipt (at least 10 days from the moment of entry into Uzbekistan). Within a couple of hours, the issue of the card was approved and in less than an hour the card was ready for issuance.
One of the advantages is an electronic queue, which helps to distribute customer flows and friendly staff — they process all documents as quickly as possible.
Minus one — there is lunch when there are a minimum of employees in the office (but this is practiced in many banks, including in Russia).
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5
5
August 18, 2023
A good bank, but alas, there is a very big problem with parking. I had to park the car far from the bank. I would like to improve the convenience of parking
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2
March 15, 2023
I didn't even manage to open the map through their application, since you can't do something cool, steal from the best, those support is also so-so, they didn't solve the problem, and stopped responding at all
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9
1
October 5, 2023
Trust disappears every day!
Deposits don't work. You need money urgently, but you can't withdraw it. The support service itself needs support.
See original · Русский
3
2
November 4, 2022
Not a bank, but God knows what. In the call center, apparently every single one died out in life, they do not answer calls. It is not possible to get through in any way, even if you wait for half an hour to no avail. Please remove these "dear numbers" that are absolutely useless everywhere in your ads. For testing, anyone can try to call you, they will tell you that the number in the queue is 3rd and the waiting time for an answer is 9-10 minutes, apparently it is issued directly by the cadastre ...)))
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6
4
November 13, 2022
Responsive guys work in the bank itself, plus as of 11/14/12, this bank is one of the few banks that issues cards to foreigners.
I gave three points for a raw application (some kind of failures often occur), and I didn't really like the work of the phone operators
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1
2
July 6, 2022
The service is carried out by number. Good attitude towards customers. The staff is friendly. There are queues. The bank is relatively new and rapidly developing. I think it's the best digital one.
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3
5
January 30, 2024
There are a lot of people, but the staff always try to respond and help
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August 11, 2022
It was an interesting deposit at 23% per annum, but it was only initially confused that the withdrawal of money from the deposit is possible only to the DV account 22616. Well, okay, no problem, because there was no commission from the bank account to the card and back for transfers.
But suddenly, when withdrawing, I find that the application charges a commission when transferring from my account to any card. However, it is impossible to withdraw money in cash, because this is online banking.
And what is the result? Am I giving you money so that you can return it to me later with a commission? It is better not to open a deposit.
I am writing with this question to the telegram support service, and they just painted the transaction fees, which I did not need.
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14
1
November 9, 2022
Not a bank, but a money-to-pay office. The office is clearly rented for a short time, there are no ATMs, no cupboards - people are sitting at tables and bundles of money are pining. Cards are issued, but there are no ATMs to withdraw money from them in Samarkand. The card costs 500,000 soums, which is 10-20 times higher than in any decent bank. You cannot transfer money from Anorak to Kapitalbank! Yesterday I dropped 5000 from Sberbank - the money is gone, but Aero does not see them, he says - contact the Savings Bank! In general, a fraudulent bank, I do not recommend it to anyone!
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10
4
December 5, 2022
The best course in Tashkent. The only thing is that, in the hall, while waiting in line, you get under the pressure of money changers. What the calculation of the guys from the North did not understand ... so they treated it simply as a manifestation of the local flavor.
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3
March 19, 2023
There are no queues, the atmosphere in the bank is pleasant. But for a digital bank, it takes too long to wait for the card to be issued and there is no delivery for non-residents. Otherwise, I liked everything.
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3
5
October 25, 2024
The best bank
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1
February 23, 2024
The bank still has a lot to work on. Sometimes employees are not polite or incompetent.
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November 20, 2022
Not a bad bank. Modern, with quite normal service. There are two problems: there are gods in the mobile application and sometimes inexperienced employees misinform. check ANY information.
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3
2
September 27, 2024
The young staff do not understand basic things
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May 27, 2023
Apart from the bank being serviced by a CORRESPONDENT BANK, everything is fast enough and the service is at the highest level.
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4
3
October 23, 2024
Ishim tez buldi Rahmat
See original · O‘zbek
2
2
August 12, 2023
I do not recommend it, do not be fooled by stories about a digital bank. They charge a lot for opening a card, but there is no service. He asked for an electronic report on the movement of funds in the account, and offered to fly to their office. Although in the same capital / ravnak, everything turned out to be done remotely.
Then a bunch of new problems appeared: they won't let me transfer money from a dollar wallet to my dollar card. And when I write to support, they say that the code word does not fit, although it did earlier. It turns out that they only add mistakes and illegally withhold money! It is better to take everything from them to a more civilized bank.
See original · Русский
3
1