Maps · Minsk · Other

21vek. by, Отдел по Работе С Клиентами

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Minsk, Pieramozhcaw Avenue, 103 • офис 404, 505, этаж 4

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Minsk, Pieramozhcaw Avenue, 103офис 404, 505, этаж 4

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The worst buying experience in a long time is order No. 168485 On November 25, 2025, a vertical vacuum cleaner was taken from the pick—up point at Savitsky 12. Upon receipt, it turned out that the kit was incomplete - there was no charger, which was recorded in the certificate. It is simply impossible to use the product without it. Then there is a complete failure of the service. On November 30, I received an SMS that "the problem has been solved." In fact, nothing has been decided, no one has given me a charger. On December 1 and 2, I called support — no information, just "wait". Then they reported that the charger was simply lost, they offered to replace the product. We selected a new one and agreed to refund the difference. The delivery was scheduled for December 10th. As a result: the delivery time was first indicated at 18:00-23:00, then a new window was sent — 20:20-21:10. We waited on purpose. At 21:00, the status "Order completed on the way" appears in the application, but nothing has been delivered. We call the driver, and we hear in response: "I won't be working around the clock, your order is not there," "I'm not going anywhere today, wait as long as you want." What kind of attitude is that? Why should the client find out when it is convenient for the courier? Why didn't anyone warn you that there would be no delivery? Why is the app's status false? It's been a month now, but you can't use the product, the money is stuck, and the solution is constantly "somewhere on the way." This is not a service. It's a disappointment. After such an experience, I don't want to return to the "21st century".

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