Emirates

5.0

289 ratings

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Konstantin S

Level 30 Local Expert

Emirates I would like to share of my experience, flying with Emirates. During my monthly October journey in had 4 flights with Emirates in business class. So the worst one was 30.09.24 EK134: DME-DXB seat 09E: very slow and poor service. Next flight to BKK - majority of the attendants was Thai and they put much more assistance and focus on their compatriots. The best flight one was BKK - DXB (20.10. EK 375, seat 08F) Really great cabin team. Very hospitable and friendly. They can create a very nice and comfortable atmosphere, I really had a fun with them. High level of service. My special thanks goes to Nicola, Katharine and Lena. Please evaluate their efforts and pass my greetings for the high level of assistance during my route to Dubai. Really appreciate and would join one more flight with this team! Flight back to Moscow (28.10. EK 131, seat 11F). was mediocre- An hour before landing in Moscow, i can not approach the bar to find a chocolate my daughter asked for- all the flight attendants gathered around to have a chat. Apparently they don't have enough work but enough time to ate chocolate… I had to ask to share, but there's not much left… So one great team out of four turned out to be great it is also good)

Алибаба Алимбаев

Level 13 Local Expert

The best airline in the world! Comfort and amenities at the highest level! I flew in 2012, 2013 and 2014 - I really enjoyed the eight-hour flight!

Black Wolf05

Level 13 Local Expert

Great company, staff knows their stuff

Демид Чесноков

Level 9 Local Expert

Beautiful company for safe flight

Татьяна Хусноярова

Level 11 Local Expert

Very good

Nikita Volkov

Level 9 Local Expert

It's a very cool company. I've flown it many times.👍👍👍👍👍

Светлана Юдина

Level 8 Local Expert

Very well, clean and nice!!!!!!!!

Наталья А

Level 21 Local Expert

I love Emirates, no one has as many buns for passengers as they do. The free transfer to and from the airport alone is worth it! On black S and E class Merc. No airline offers this — neither Thai, nor Singapore, nor Qatar Airways. Moreover, if you are flying in a crowd, you can even take a car for each passenger, they will not refuse you. Plus a welcome glass of Veuve Clicquot on board, plus a Bulgari cosmetic bag (for different aunts and uncles) with all the necessary things. I also like that they give children all kinds of toys separately, including in economy class. And if force majeure happens, Emirates behaves with dignity. When the pandemic started and borders began to close and flights were canceled, this company was one of the few that returned money to passengers without much delay.

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Екатерина Х

Level 9 Local Expert

Favorite airline. Everything is clearly on schedule, it is comfortable to sit, the food is delicious, and metal appliances are provided for meals. There is a Wi-Fi connection. Lots of movies and cartoons.

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Элеонора Долматова

Level 11 Local Expert

The cabin of the aircraft is so comfortable. The staff is very polite, attentive, courteous, it is a pleasure to fly with this airline. The luggage arrived safely. 👍

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павел ч.

Level 7 Local Expert

The flight was delayed for more than 8 hours. They provided only a voucher for the complex. meals 1 time . No hotel, go for a walk around the terminal, the hotel is only for transit passengers..!! The attitude towards passengers is simply at zero. Shock did not realize that such a thing was possible at this airline in Dubai, Terminal 3.. flight EC 131.

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Maria

Level 21 Local Expert

The coolest airline in the world, the service is above all praise ,the food on the menu is very tasty , they give out blankets, pillows, headphones,alcoholic and non-alcoholic drinks the whole flight,business class is a separate topic,everything is on top !!!🔥🔥🔥

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Юлия Лавренченко

Level 20 Local Expert

It's just a great airline. I never thought that airplanes could be so gorgeous. The flight from Moscow to Dubai, from Dubai to Mauritius and back was on an A-380. We have long dreamed of flying on such a liner. Food, comfort, safety, remote work of flight attendants at altitude. A lot of flight attendants speak Russian, which makes communication easier. The food and drinks on board are excellent. I recommend.

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А Илья

Level 16 Local Expert

I flew with Emirates — I really liked everything! The planes are comfortable, the food is delicious, the flight attendants are polite and attentive. Excellent service, the flight was quiet. Now I just want to fly with them!

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Пользователь Ш.

Level 28 Local Expert

Emirates is one of the best airlines I've ever flown with. Top-level service: courteous and professional staff who are always ready to help. The comfort on board is impressive — spacious seats and an excellent entertainment menu make the flight more enjoyable. On-board meals are also commendable: a variety of dishes and an excellent selection of drinks. Convenient transfers from Dubai Airport and a wide range of international destinations are additional advantages. Overall, my experience with Emirates has been extremely positive, and I will be happy to use their services again!

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Андрей Траутвейн

Level 5 Local Expert

The airline is top notch.The crew are professionals in their field.The flight attendants are polite, cultured and very responsible.The 5-star rating is fully deserved.

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Катерина

Level 5 Local Expert

We often fly with Emirates Moscow-Dubai airline for work.And then Dubai-Beirut, Qatar, and so on.The last time we flew was on July 23 from Dubai to Moscow.With each flight from Dubai to Moscow or from Moscow to Dubai, the service, professionalism and goodwill of the flight attendants leaves much to be desired.The only pleasant and smiling flight attendant on this flight was a Russian.She kindly escorted us to the place where we were with a small child and helped with the placement of hand luggage.All the other flight attendants, from flight to flight, with the same blank, sad expression on their faces, it feels like this is work, hard labor for them, not bringing pleasure! The last time we were asked to bring water for taking a pill, we didn't get any water.Only the second time, going up to the stewardess and asking for water again, the water was brought as a favor, without a smile or any tact.There is no question of tea .Not a single flight attendant smiled during our last flight from Dubai to Moscow, and the dinners were handed over with such an expression on her face, as if the girls had just eaten not very pleasant foods and they were sick of all the passengers flying on this plane.But, my husband and I, as well as our friends, who also have to fly a lot from Moscow to Dubai, and then to other countries by Emirates, noticed that passenger service, in this case to us, to our children, the courtesy and attentiveness of flight attendants is strikingly different from flights and service of flight attendants from Dubai to Moscow and similarly, from Moscow to Dubai, and the difference is significant.It is very, very sad to see such dramatic changes in the communication, behavior and service of passengers, flight attendants of the Emirates campaign, flying from Moscow or to Moscow.

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Ольга Яткевич

Level 14 Local Expert

I flew this airline twice from St. Petersburg to Bangkok. Listen, it's fantastic! I am not spoiled by business class, I always fly economy. But the economy of this airline is just Aeroflot's business! Wide chairs, aisles between the rows are sufficient, the legs do not rest against the chairs in front. There is a screen on the back of the chair in front of you - please watch movies, including in Russian, listen to music, headphones are issued. Pillows, blankets - on each chair at once. Separately, the food is exciting - the dishes are not disposable! Forks, knives! Everything is very tasty and varied! Alcohol without restrictions!!!!!! Juices, water! If you are flying with a child, you will immediately feel the care and special attention from the flight attendants! Keepsake photos, gifts for the baby, separate meals and sincere care! The crew is international to Dubai, there are Russian-speaking flight attendants. Not from Dubai anymore, but minimal English is fine. Buy tickets in advance - the prices are very different from the tickets purchased in six months and a week, by almost 100 thousand!

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Надежда Батенина

Level 10 Local Expert

Definitely one of the best airlines! You feel comfortable and cozy on board, just like at home) Excellent service, cleanliness, comfortable chairs, blankets, headphones, lots of movies, delicious food and drinks. With the ticket, you can use the privileges from the airline in Dubai, we received by presenting the ticket, we received a discount for traveling on the monorail. You can find out where you can use the ticket and what privileges you can get on their website.

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Анжелика

Level 8 Local Expert

On flight EC 175-176, St. Petersburg -Dubai, 15.03-30.03 flew alone. The system did not provide pre-registration, the choice of a place is for an additional fee.payment was not possible. My question at the registration was answered that boarding families is a priority, the system blocks seats. 👍Economy class "to the brim". You will be given a seat at the counter before boarding, i.e. on a residual basis. As a result, I couldn't get an aisle seat. I flew to Dubai on the 35th row, in the four in the middle. There is very little legroom and it was uncomfortable all night. Back in the 25th row by the window, there was more legroom. The unpleasant thing is the lack of a choice of options and online registration, all other things being equal, including the price per ticket. There was a residue left. Without enthusiasm.

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Игорь

Level 7 Local Expert

I want to leave a review about Emirates Airline. During the honeymoon, my wife and I had to queue for 20 hours to get tickets for flights that were canceled upon boarding and then also silently rescheduled. I will supplement the review with a complete lack of information about the cancellation or delay of the flight. It has been 3 weeks, but there is also no information about baggage, flight cancellation certificates and delays. Thanks for the ruined vacation.

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Иван Ч.

Level 3 Local Expert

In a crisis situation, the complete indifference and disregard of this airline for its passengers was manifested! After the flood on April 16 in Dubai, we were unlucky enough to fly on their flights. On April 17, we waited in line for a taxi for 9 hours to leave the airport after arriving in Dubai. On April 18, we stood in queues and waited at the airport for 11 hours to fly to Moscow. During these long hours of waiting, none of the airline or airport staff tried in any way to help us and other passengers!

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Info info

Level 19 Local Expert

I flew with this company for the first time. I really liked it. We flew from Kuala Lumpur to Antalya with a transfer in Dubai. Everything is clear. The plane is huge, but there is no rush. Everything is thought out to the smallest detail. A delicious lunch was offered. This is the best company I've ever flown with. Multimedia on board - cannon

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Никита <3

Level 5 Local Expert

Everything is fine, everything is clean, the food is good, the best conditions, I was delighted with the flight, but there is one small problem- the price, the price is of course too much, but still imba, I advise

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Vladimir ZHURAVLЁV

Level 12 Local Expert

One of the best airlines in the world, flies the best planes. The service, check-in, boarding, flight, etc. are all at the highest level.

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Елизавета З.

Level 11 Local Expert

An incomparable flight! Comfortable chairs, spacious, clean. The plane is as good as new! Excellent air conditioning system. The service is above all praise! And how delicious and varied the food was, plus various drinks, wine and whiskey were poured.

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Антон Багаев

Level 15 Local Expert

It's a great airline. Anyone who has flown knows that these are always the best planes and the best service, even for economy passengers. The only thing I don't like is that when flying between hot countries on a plane, I'm very uncomfortable wearing a jacket))

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Марина М

Level 8 Local Expert

I flew with Male to Moscow , I really liked it , comfortable seats , free movies in Russian , great food and drinks , nuts and cheeses, well, the starry ceiling like in a Bentley , lulls you to sleep at night !

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Ирина Лозовая

Level 6 Local Expert

The best company!!! The flight is gorgeous, what a high service is offered😍 Everything is at the highest level, the flight attendants are very beautiful, it's nice to fly Emirates🩷 Comfort, coziness and a delicious snack👍🏻💟 I will carry out flights only by your company🛍️🇦🇪

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Renat Garipov

Level 4 Local Expert

Well, the airline can be judged by the moments when he is in a difficult situation. The number one airline in the world has shown absolutely no way at critical moments. 1. When you buy tickets for this airline, remember that if there are difficulties, their call center will simply not be available 2. It is impossible to find out any information simply, there is none and that's it 3. No one will offer you compensation 4. Well, delays for days are powerful, even if it rains. (let me remind you airline number one) In general, I have a bitter experience with this airline now, I will think when I buy tickets.

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Виктория

Level 11 Local Expert

It's a good airline, one of the best I've flown with. The planes are new, the cabin is very comfortable, the window has special places like on the car door) the food is delicious, on long connections you can book a hotel in advance at the expense of the ak (but you need to look at the terms and conditions) Minus a star for the flight attendants - I just got some demons on two flights, the guys really tried to spoil the experience. But still, Emirates is good!

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Olga

Level 4 Local Expert

The best airline! Great service! Thank you very much!!! It is so comfortable in the cabin, excellent food, service! Always smiling, polite flight attendants!

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Ирина

Level 12 Local Expert

The best ak! They are fed like in a restaurant, this time the children were given cool bags, coloring books, Polaroid photos, and at the end of the flight they also distributed ice cream to everyone🥰 The flight attendants are cute, it's nice to look at them. The flight was generally unnoticeable. I wish you continued prosperity!

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Наталья С

Level 2 Local Expert

The worst company, removed from the flight 05/07/2025 Bali - Dubai - Moscow offered the next flight 05/15/2025! No compensation, live as you want. We spent 3.5 hours selecting a replacement flight. The children, aged 5 and 10, were not even offered water! There is no loyalty. Complete indifference to the situation that has developed through no fault of our own.

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Максим

Level 21 Local Expert

Super airline company. Nice well-maintained planes, Courteous staff, a large selection of dishes on board. Everything is neat and tidy.

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екатерина р.

Level 7 Local Expert

Great airline, what else can I say!!!))) Super food, always very tasty, especially fish!!! Delicious porridge, I am surprised that I will eat pearl barley with such pleasure!!))) alcoholic beverages (wine, beer, whiskey, rum) are offered during the flight You can also watch movies in Russian!!! We like it, we choose only them. And yes, it is a pity that they do not fly all over the world from Russia, they would love to fly to Tai, Bali or the Dominican Republic. If you want to fly them, you need to fly to the Emirates first!)

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bibi myy

Level 7 Local Expert

The plane is in excellent condition. The staff is always smiling and always helpful. The food is delicious. Pilots are masters of their craft, soft takeoff - soft landing

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Наталия

Level 11 Local Expert

Very comfortable planes and perfect service! The food is above all praise!

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Ростислав Каратаев

Level 18 Local Expert

luxury airlines. I really enjoyed the flight. The child was given toys. Comfortable chairs, delicious food. Excellent flight attendants. The pilots are professionals. I will be happy to use it more than once!

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Сaderle

Level 15 Local Expert

A good airline. Polite staff, good clean planes, rich equipment, well-developed areas, in a word, professionals. The airline is the right airline.

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Егор Сафронов

Level 17 Local Expert

What a good company, thank you so much, God bless you

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Ольга Кабанова

Level 9 Local Expert

Great airlines, comfortable seats, friendly stewards, delicious food, lots of entertainment. As a bonus, a Polaroid photo for memory.

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Александр Ларькин

Level 19 Local Expert

Top airline, A380 onelove. The world's largest fleet, the world's largest aircraft

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Ростислав Токарев

Level 4 Local Expert

The staff is very good, they come almost immediately, very clean and cultured

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Светлана Кудрявцева

Level 8 Local Expert

Super transit.Free access to the city.The airline is great.

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Ирина Лукина

Level 10 Local Expert

In my opinion, the best airline! Yes, the prices are more expensive than in similar foreign airlines, but the service is just wonderful. The menu is varied, you can pre-specify your preferences on the website.

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Елена

Level 5 Local Expert

My family and I flew with this company from Dubai to St. Petersburg on 04/16/24. Due to weather conditions, the flight was canceled. The organization by this company of servicing its passengers during the cancellation of its flight 16-17.04.24 at Dubai airport was completely absent. Namely: it took 10-15 minutes to serve 1 person in the queue at the hotel registration. We stood in this queue for 5 hours. After that, after passing through passport control, we got in another queue. We stood in it for another 5 hours! None of the members of this company could answer questions such as: when will the bus come for us. Which hotel we will be checked into. Whether there are rooms in the hotel. When boarding the bus, the staff did not pay attention to the presence of children, women, and people with disabilities in the queue. At first, they put strong adult men on buses, who, pushing everyone aside, climbed forward. And then all those who could still get in with the children. My two children and I were not put on 2 buses. And we waited outside until morning. Because the driver drove the bus and went to sleep. And my baby was crying and wanted to sleep too. But the employees of this company decided that the adult strong men whom they politely put on the bus needed sleep much more than my 7-year-old son. The absolute incompetence of the staff, the lack of possession of any information. Disregard for the situation. This is the characteristic of Emirates!!!

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Андрей Гришин

Level 14 Local Expert

I spent from 12:00 on 18/04 to 02:00 am on 20/04 at Dubai airport. Emirates was absolutely not interested in what was going on and how to help people. Complete disorganization, cynicism and contempt... the company does not know how to solve and manage in emergency situations. It is impossible to reach anyone. I stood in line for re-registration from 01 a.m. to 9:30 a.m. Bottles of water and croissants were periodically thrown into the crowd from the counter like monkeys. They were not allowed into the airport hotel, even though they had booked it. The luggage did not arrive with me (There was no doubt about that). I will not wish this humiliation on anyone!

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Константин

Level 30 Local Expert

If possible, I always fly with this company. Very comfortable. I don't see any point in comparing it with Russian airlines. I haven't met anyone better yet.

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Multis_play

Level 7 Local Expert

I flew with this company, I really enjoyed it, especially the kind staff.

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Emirates

157 reviews