5 Element

4.7

1174 ratings

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Анастасия Канцелярчик

Level 2 Local Expert

The service is disgusting. A Red vertical vacuum cleaner was delivered under warranty. The telescopic tube is loose. The vacuum cleaner was returned completely broken. It stopped turning on. They said the battery was wearing out. But we handed over the working product! The charge lasted 35 minutes. It is unclear at what stage the battery has worn out. They gave us a vacuum cleaner, it is not subject to warranty, although the warranty is until December 15th. Where to look for the guilty???

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Сергей В.

Level 8 Local Expert

Polite guys. Of course, they are trying to promote it for additional expenses. Extended warranty is there :) But that's their job. See for yourself. Clear delivery. They bring it into the apartment. If requested, they will bring you to the right room. A good impression remained.

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Сергей Ленивец

Level 9 Local Expert

Good location, good, wide Parking, but with a small nuance. A large selection of products, discounts, promotions, installments, loans and all sorts of stuff!

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Михаил Климович

Level 2 Local Expert

Today we bought a laptop, waited 20 minutes for someone to come up to us. Then a guy came up to us, in response to our words that we had decided on a choice, he kept silent and left. We had to call him again to arrange the purchase of the laptop itself. They could not explain in detail how the installment plan is drawn up, its terms and payments, and immediately sent it to the lending department. Already there, the girl explained all the details to us in detail. After we made the installment plan and paid for the laptop, we went to get it. The young man demonstrated that he was working and packed it. Upon arrival home, we found that no one had turned off the laptop, it continued to work for 3 hours and was severely overheated. It was saved by the fact that it had a low battery level. Disgusting service, disinterest in customers, inattention and unprofessionality

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Мария Шестак

Level 5 Local Expert

The disgusting work of the service center, we bought a robot vacuum cleaner, after 1.5 months of work, stopped sucking garbage into the container, went to the store where we bought it, after 2 weeks we received an SMS that we could pick it up. And what a surprise it was that they refused to repair us, as there was allegedly improper handling of the device. Explaining that the vacuum cleaner is 1.5 months old and that it has not been used except for dry cleaning did not help. It feels like we just unsubscribed and that's it...

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Павел Янков

Level 2 Local Expert

I bought a laptop, I had doubts about the choice, I was already tired of choosing it for my tasks, but the consultant helped me choose the right option. I was completely satisfied with the choice, I took it quite profitably, although initially the prices were a little too high, but if you buy on shares, then it's fine. Thanks to the guy.

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Ольга

Level 13 Local Expert

A good store, polite staff, they will always prompt and tell you, a large assortment of goods, small children can draw at the table, I recommend the store.

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Елена Скриба

Level 7 Local Expert

The assortment is good, you can apply for a loan or installment plan on the spot... Unfortunately, consultants are very green. The last phone purchase was stolen... They tried to sell a not-so-new phone....You need to control all their actions...

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Иван Д.

Level 7 Local Expert

as one of the stores in the 5 element chain, so-so... the choice is always such that it is better to pre-order on the site. (I will explain that there are not enough tavars on the counter and the great-sellers are sniffing what they have)... as a point of delivery of tavars in the network, the 5 element of norms...

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Анастасия Приступа

Level 8 Local Expert

The store's consultants can't tell you anything about the product!!! There is no attitude towards customers!!!! All consultants stand in the same department and discuss their problems, in order to ask something, you need to run around the store and look for it, ask for it to come up (after a while, someone will bother to come up and reluctantly answer that all the information needs to be read on the price tag!!!). It's not clear why the consultants are in the store then???!!!

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Дмитрий

Level 5 Local Expert

Today we came to buy a laptop for a 13-year-old child, we began to choose, Anastasia's consultant accompanied and gave recommendations, we chose a far from CHEAP one so that the child could study for the future, Anastasia offered an extended warranty for 3 years for 360 rubles, we agreed, the thing is not cheap, we decided, let it be, they issued us installment checks, they said, go to make out, but for now the wizard will turn on the laptop to check (the laptop came immediately with Windows installed). We issued an installment plan - we return, we were told to wait for 30 minutes, we wait for 30 minutes, an hour, two ... already out of boredom we just started sorting through the checks and ... we find the service "office software package" for 500 rubles!!! Which the child simply does not need - this is the time, and about which the consultant Anastasia did not say a word!!! We're starting to find out, Anastasia said she talked about it, although it's funny! How can a person not notice that he agrees to an additional service for 500 rubles??? We were dissatisfied with this attitude and abandoned the laptop altogether, we will buy it in another store where additional functions are not fraudulently introduced!

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Оксана Оксана

Level 3 Local Expert

Today, mom bought a washing machine and a refrigerator and the consultant by DEFAULT, without even offering, issued an extended warranty, which we do not need!!!. And that 's in the receipt + 520 rubles . They saw it in the receipt already at home. That's how consultants earn their interest on the PO these days. Just to fool me. I am extremely unhappy. I will write a complaint against this consultant because I believe that the buyer himself has the right to decide whether he needs "protection +", and not add it as such a bonus to the purchase.

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Ирина Голубева

Level 11 Local Expert

Everything is fine, but the pathos on the consultants' faces is already making them laugh. And they are very unhappy, you can see right on your face how much when you refuse additional services and guarantees.

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натали соколовская

Level 4 Local Expert

I bought a smartphone today.The girl was served by a consultant.She did everything mildly with undisguised negativity, nervously opened the box, abruptly took out and threw the contents, I didn't even want to ask her anything, to be honest!I left with such negative emotions that it was probably my last purchase on Telman!With such a character, you can't work with people, you spoil the overall impression of the store as a whole!

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Анна Сморщек

Level 3 Local Expert

The best home appliance store in the city. Highly qualified staff will always help you choose, tell you about all promotions and discounts. I recommend it!

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Александр О.

Level 7 Local Expert

If you need to buy a vacuum cleaner or any kind of equipment, be sure to come here, because you will be offered to apply for PROTECTION + and this is the best solution in my life, since in case of a breakdown you will be told that this is not a warranty case. At the highest level, element 5 has only politeness, the rest is alas and ah. I will never buy anything from them again. Thanks for the robot vacuum cleaner.👎

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Сымон Дудыка

Level 17 Local Expert

Convenient location, competent specialists, the range is very large. Whether the prices are affordable is up to everyone to decide. But there is a lot of choice. It is only necessary to specify the most important thing, if only the citizens would have higher salaries...

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Марина Готовчиц

Level 3 Local Expert

I was very dissatisfied with the attitude of some specialists of the store at 64 Telman Street, in particular the complaints department. A replaceable water filter was purchased, it turned out to be defective (a dent in the cartridge itself) what I found when I came home, having literally passed 2 entrances, because I live nearby. I immediately returned, hoping for a successful solution to the issue. But I was told that this defect is not the fault of the store, but of the customer. But in order to make this dent, it takes a lot of effort. No one wanted to listen to me, neither the complaints specialist nor the contact center. Naturally, the issue was resolved in favor of the store. They sell low-quality goods that they don't want to change later! They don't value their customers! But the question remains open, I will contact the Consumer Protection Rights Department.

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Katerina Kizima

Level 2 Local Expert

Attentive and courteous staff. I saved 240 rubles for points on my last purchase. Which is very nice.

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Филипп Д.

Level 6 Local Expert

A good assortment. There are consultants who really understand the product being sold, but they do not always delve deeply and sincerely advise. I do not recommend any additional services. Installments are pleasing. Bonus cards are also a pleasant and weighty thing. Many times I used to order the right product through the website with delivery to the store when it is out of stock.

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Серёга Белов

Level 7 Local Expert

The service and staff leaves much to be desired!!! Consultants and employees of the fifth element can be anywhere, but not in the workplace!!! I stood at the service for more than 30 minutes while I waited for a specialist to accept the goods for repair under warranty!!! It's just terrible!!! Where is the store director or those responsible for recruitment looking!!! No one cares about anyone, everyone is dealing with their personal issues, but not their duties!!! The impression of the store and the staff was the worst!!! ((((Maybe it's worth changing the staff to those people who treat the work with full responsibility!!! ((((

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Светлана Войтешик

Level 2 Local Expert

We bought a Tribe Kid electric scooter for a child.We were very satisfied with the purchase:beautiful design,ideal speed for a child,convenient function-safe start.Many thanks to the store staff for their help in choosing the model of the electric scooter, polite attitude and fast delivery.

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Виктор Лешик

Level 8 Local Expert

A store with a huge selection of household and musical equipment for every taste, there is a system of bonuses and discounts, prices are quite reasonable.

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Kate Ilina

Level 3 Local Expert

Sellers are like in the market, they don't let you see the goods, they come with their opinions and "good offers", it's good that there is online shopping, I won't return to this store anymore

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Kos H.

Level 3 Local Expert

The only place where I found printer cartridges and high-quality ink, and in electrosila, despite the fact that I bought a printer from them, there is nothing for it. In general, the store is good, it is clear that I am working on the quality of service, the staff is polite, they always notice, help with the choice, they are not as intrusive as in the electric car. I put 5)) deservedly

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Татьяна Дудина

Level 7 Local Expert

The store is good:the goods are laid out, the consultants are polite and not intrusive.

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Наталия Д.

Level 2 Local Expert

Good evening. 13.05.22 I bought a Holt 007 food processor in your store with an additional protection plus program for two years. Although I have read a lot of negative reviews in all networks, about plus protection, or rather about how people are bred for money, and repairs are not made. I thought it would bypass me, but no, I got caught too.

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Иван Соломенцев

Level 8 Local Expert

There are plenty to choose from and what to choose from. It is very convenient to order goods through the website and receive them at the pick-up counter. Attentive and qualified staff. Sellers are happy to help you make a choice and, if necessary, help you place an order.

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дима м.

Level 2 Local Expert

I bought a Polaris coffee machine today. I've already tried it. I was very pleased with the purchase.

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Николай

Level 7 Local Expert

A very sad experience of buying a TV((( So far, the price has increased by about 60 rubles from the seller through the installment plan to the cashier!!!! There was no price in the window, it was only in the warehouse (someone allegedly refused). I had to reissue the installment plan (((. I agreed to a more expensive price, I didn't really want to spoil the mood. But when I arrived home and turned on the new TV, I was even more surprised!!! After an hour of work, its lower part was hot, there was an unpleasant smell and a stripe at the bottom of the screen, visible in the photo ((( With very unpleasant feelings and mood, I'm going to visit the 5th element!!!

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Анастасия М.

Level 3 Local Expert

Having previously selected a certain phone model, we came to the store to buy it. The TCL promoter contacted us. Disapproving of our choice, he immediately pointed to the TCL model, indicating only that it was cheaper and better. It was not said what is better and what is the difference with the phone that we chose. We still settled on what we initially chose, to which the answer was that it was not available in black, they say, go to another store (in another part of the city) . We looked at what it was available, came back and marked it. It turned out to be available. Please pay attention to the quality of service provided by the store's promoters and consultants!

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Честный отзыв

Level 15 Local Expert

A good store of this chain, the assortment is good, the sellers are adequate, even very friendly, I rarely visit, but aptly!

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Александр Костюк

Level 6 Local Expert

This is my first time in the store. I really liked the service, the staff is polite, they will tell you everything about the product, they will advise you something. I enjoyed the purchase. I recommend the store to anyone who needs to purchase a product.

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Никита никита

Level 6 Local Expert

A wide variety of products , excellent service

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Сергей Кононович

Level 6 Local Expert

I ordered a tablet through the website, and received Baranovichi Sovetskaya Ave. I didn't like the employee tore off the protective film and there was also glass in the kit and he said I don't recommend glass, but film so that I buy it from them. Then why did you tear off the film on the tablet? And even fool your head that you don't take a good tablet cheaper. Rating 1

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Оленька

Level 7 Local Expert

We bought the phone as a gift to my mother, after a while it stopped turning on, brought it, handed it over to the service center, and eventually gave the answer that it was already soldered. The pensioner mom didn't do it 100%! And this means that it has already been sold to us soldered! Now we don't buy anything in this store. It is better already in the 21st century, where prices are lower and the quality of service is excellent!

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Anonymous review

I like to go to the store "5 element" at 64 Telman Street in Baranovichi. A good assortment, attentive and competent sellers, polite cashiers are an integral part of the store. I wish your favorite store prosperity and grateful customers!

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Верунчик Дунаева

Level 4 Local Expert

A good store and good specialists will always prompt and help...

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Анна

Level 13 Local Expert

The store is excellent in the selection of goods.The staff is letting you down .Sometimes they can 't really explain anything .They don 't know the product well .There should be a person working here who wants to know more about his work, and not just stand and chat with each other in the hall .And you always wait a long time for someone to serve you .

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Виталий Сакуть

Level 2 Local Expert

We bought a refrigerator, issued a loan for it, paid for delivery, said delivery would be done on Saturday, because deliveries are made on Saturdays from 17 to 22 hours, delivery was never done. No one contacted us, no one called, no one warned us why and for what reason the delivery was not made!!! The next day, they contacted the main office in Minsk, after which calls began to find out the contract number, the delivery number, and said they would call back! The work of such a company is VERY DISGUSTING!!!

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Алла Л.

Level 2 Local Expert

The 5th element store at 64 Telman Street is our family store. First of all, there is always a polite staff who will always help with the choice, pleasant discounts, installments and, of course, the assortment! Keep it up !

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Валерий🇧🇾

Level 8 Local Expert

They promptly meet delivery deadlines and take a responsible approach to warranty obligations.Thank you, I really enjoyed buying your product!

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Светлана Тарасюк

Level 12 Local Expert

I often use this store, there are no complaints, the service is more or less, especially when there are few people, but the offer of services is annoying, intrusive, but this is their job

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Agnes Grey

Level 5 Local Expert

The store is only good with its assortment. It happened there to take equipment in installments and for cash and had to be returned... without comments (Iron, slow cooker)I'm not going to buy anything serious there anymore. Eternal problems.

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Наталья Я.

Level 11 Local Expert

The low rating is only because I am a regular customer, and I can judge objectively. I'll explain. Firstly, consultants swim (they do not know what they are selling). This applies to the "Sellers" of phones and stoves. Secondly, it is increasingly difficult to attract the attention of "very busy" workers. After all, it is more important to talk to the same "busy" colleagues.. It's about the heater department. In short, it's worse than it was a couple of years ago.

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Sergey D.

Level 5 Local Expert

There is a selection of goods, but not much. The staff is well-mannered, they try to help in finding the right thing-an object.

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MaxRuxes

Level 7 Local Expert

Prices of course for all products with a good margin. But at that point, there are no problems with installments. Comfortable. One of the bad things is an attempt to insert unnecessary extras, sellers do not always know how to stop "selling" additional services. But some do it with respect, and without prejudice

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Anonymous review

Recently, we have been buying equipment only here. Prices are lower than in the same Electric car or Corona.Techno. There was one unpleasant incident. I got two defective phones. But without any problems, they were exchanged for others for the same price without any additional payments.

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Елена Князева

Level 10 Local Expert

Just because I like it and it's close to home. There is always a huge range of goods, polite, nimble sellers.

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олег куцко

Level 7 Local Expert

A good store, a service at the level, they will tell you everything in detail and show you, a large parking lot for cars, there is not a large children's area inside the megastore in the form of a steel with chairs, coloring books, kaoandashi

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5 Element

231 review