5 Element

4.6

996 ratings

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Артур Кучко

Level 17 Local Expert

The best store in the city among the chain. There is enough choice to get acquainted with the product live, constant promotions. The store is clean. The staff is polite and helpful: especially Maxim Prikhodko and Dmitry Pantsevich

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Go Toss

Level 15 Local Expert

It's a good store. Skilled, intelligent consultants. A large selection of goods. A wide range of prices, without compromising on quality. A huge selection according to all the criteria of the buyer

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Татьяна Шурыгина

Level 3 Local Expert

A wonderful home appliance and electronics store! Good sales consultants! They will always be happy to tell you all the nuances of technology and choose the best option for any wallet. And if you are interested in something more expensive, you can arrange an installment plan or a loan right there!

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Нина Михнюк

Level 18 Local Expert

A good assortment. Good prices, nice promotions, and the sales guys will show you everything, tell you, and... pack it up.

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Антон Квачук

Level 6 Local Expert

A responsive team, they will always prompt and answer any question of interest; a large selection of equipment, delivery of goods is also impeccable.

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Валера Книгин

Level 2 Local Expert

I bought a child a watch in the first grade, KIDPHONE FRESH, after a month and a half the battery was enough for only 5 hours of work without use, then they beep constantly (that they were discharged) and after two or three hours they turn off at full discharge. I gave it to their service. A week later, they were flashed (software was updated) and in conclusion they wrote that the battery defect was not detected. Although according to the information on the website they should keep the charge up to 72 hours. I took the watch, they stopped communicating with the smartphone with the updated software, respectively, all the geolocation functions and so on do not work, you can call them, but not from them. The battery, specially detected, was discharged from full charge 5 hours before the discharge indication without using the functionality of the watch. They refuse to take the goods and return the money under the guise of expertise, and the watch can no longer be used at all. It feels like they have a share of expertise. I wrote a statement to the head of the store about this situation and about a refund. Waiting for an answer. I wanted the child to have some kind of guaranteed connection, but here it is necessary to do some kind of "dancing with a tambourine" with the store. For more than a week on examination, no one notifies, now wait two weeks for the application to be considered ... They have completely deteriorated in this store.

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Анна Загорская

Level 5 Local Expert

A good hardware store, a lot of interesting offers. But the seller is a little intrusive in additional offers, especially an additional guarantee - I take off the star for this.

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Евгений Т

Level 3 Local Expert

I would like to express my gratitude to Artyom, the consultant, who explained in detail about the phone models I was interested in, thereby helping me make the necessary purchase :)

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Оля

Level 15 Local Expert

We chose a good vacuum cleaner with the help of a consultant. Inexpensive, very convenient to use. And frying pans.. The store staff are just professionals

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Level 3 Local Expert

We came to buy a TV, when we decided to talk to the consultant, he offered us another one that was at a discount, but after talking, we said that stop at the option that we initially chose, to which the consultant began to roll his eyes, saying that the one at a discount was better and then the second consultant joined, and persuaded us to buy what was at a discount, We tried to explain that we wanted the one we chose, but they argued with us, and we left in a bad mood, and we didn't take anything, and I don't want to come back after that. When you want to buy a product, and after discussions you choose what you want, they don't hear you and still try to sell another product that you don't like.

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Виктория Тукало

Level 3 Local Expert

In September 2023, we purchased an expensive coffee machine. When buying, we were forced to purchase a 2+ warranty for an additional fee. After operating for a little over a year, we decided to apply for repairs. We were forced to sign a replacement for a new one in the act, but if we want to purchase a guarantee for it, we need to pay extra!!!! Because the old 2+ protection cannot switch to a new coffee machine, because it has a different serial number!! By the way, the protection of 2 + costs 400 and something rubles. And now I suggest we pay an additional 146p for this guarantee. There is no trust in the store! Where is the proof, then they will definitely give us a new coffee machine!?!? I didn't want to fight with them, but I have to. We will no longer buy expensive goods from them in the store. Until you come across it, you will not know how meaningless this guarantee is. In fact, we paid for the repairs. There are no words to express all this in letters)!

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Наташа Шульжик

Level 4 Local Expert

The seller in the irons and steamers department is not interested in working with the client. We went in on the birthday, a couple of days before that they said that 15p bonuses for the birthday boy, but in fact they look in disbelief, they say the date is not specified in the computer during registration. And anyway, the seller left. It's kind of unpleasant. We drove into Kobrin and licked it off the doorstep. Respect Kobrin in Polesie 5 element.

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anovikova@yandex.ru

Level 15 Local Expert

Of all the branches of the 5th element in Brest, this one is the worst in the center. Consultants sometimes don't just hear what a customer wants. The product is not all available. I arrange pickup at Varshavka in Euroopt.

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Настя

Level 7 Local Expert

Good store. Affordable prices and a good parking space. Friendly consultants who can tell you about any device accessible and fast.

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Marina S.

Level 3 Local Expert

Due to an incompetent consultant, I bought a laptop, which by one of its parameters (it turned out to be the most important) was not suitable for my work. And now I can't use it. I think that the consultant should have announced this parameter (the percentage of color transfer) IN the FIRST PLACE, because I came with a request to advise laptops for working as a photographer. It wasn't until 4 months later (when all the deadlines were met, even for receiving a complaint) that I discovered on my own what the problem was, that the photos weren't getting the right color. What should I do now and how should I deal with it? Should I put 2500 on the shelf?

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Оксана Королюк

Level 5 Local Expert

The protection+ program is a large-scale deception. The store administration shrugs off responsibility by referring to the agreements on the protection+ program. We gave the KRUPS coffee machine for repair in a normal condition. And it came after the repair (the repair took 60 days) in a broken view.(Drip tray) There is no way to check the coffee machine because the drip tray is broken.We contacted the store .to which it was replied, wait 15 days for a response regarding this breakdown. we do not provide information on repairs (where repairs took place) . They do not provide an act of repair work. People read the contract of the protection program +.The contract is drawn up so that they help themselves, but not as a buyer.

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DikobraZ

Level 5 Local Expert

They promised to bring the goods "Tomorrow" "Tomorrow" the goods were not in the store, they did not arrive. They sent it to another store with the words: "it's available there." Upon arrival at another store, the product was also out of stock. We are very upset, the gift has been torn off. It's a complete mess!

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Юлия Самаревич

Level 9 Local Expert

A wide range of products, competent managers, all products can be taken in installments, and there is also a discount system. We have already taken the equipment here several times, I recommend it.

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Кирилл

Level 5 Local Expert

The quality of service is at zero. I ordered a refrigerator, it came burnt out. They wanted to sell it from the window without legs for the same amount. Have you found a sucker?

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lii

Level 3 Local Expert

A good place, helpful, polite sales consultants, discounted prices on goods, everything is fine.

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Ди

Level 3 Local Expert

Do not buy the extended version warranty here. The warranty is 3 years, they gave the laptop away due to liquid flooding, after 2 weeks they gave it back and said they would not fix anything. Allegedly, the first year of the warranty can fix this, and then not, although nothing was said about it when buying the product and the extended version.. then why keep a laptop for 2 weeks?? It would be better to give it away right away, there would be a chance to save it in another service..

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Дарья Козлова

Level 2 Local Expert

Terrible customer orientation. We bought a washing machine, came to pick it up, said check it out - the wrong car from the word at all. The answer was: the manager mixed up the price tags, we suggest you cancel and leave. The car is urgently needed and we OVERPAID FOR THE MISTAKE OF AN EMPLOYEE who does not know what he is selling and does not know how to read and verify data!!!! There are 50 consultants, all standing in piles and just chatting, people approach other customers and ask where to find a consultant. It takes forever to wait for them! We came to pick up the car, we thought 20 minutes of time. We were stuck there for an hour and a half.

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Андрей Витальевич

Level 9 Local Expert

A great Store for all household appliances!All the appliances in my apartment are bought in it!I was very pleased with the extended warranty, I purchased new equipment with a minimum surcharge !👍👍👍

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Сергей Виниченко

Level 4 Local Expert

Hello! In the 5th Element on Masherov, I tried to buy an electric shaver (I came twice), the first time I asked a consultant to come and help with the choice, I waited 10 minutes, no one came up ..... Naturally, I got tired of waiting and left. The next day I came back, hoping that today I would definitely buy myself a razor, I chose it myself, studied the reviews, then asked the consultant to make a purchase. And what do you think, I waited for about 20 minutes again, no one deigned to come up to me again, during the waiting time (holding the selected razor in my hands)I repeatedly called a consultant to finally make a purchase (it was morning, the store had just opened, there were 5 people and 12 employees there), they felt like they were throwing me at each other and in the end no one came up! I definitely do not recommend this store (5th Element on Masherov), wasted time!

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Виталий Железняков

Level 6 Local Expert

Since the day of its foundation, I prefer this store (chain of stores) to others. There is always a wide range of goods, it is here, in the hall, that there is a sufficient number of staff, and an intelligent one. There are always certain discounts. It is possible to order the necessary goods online with delivery at a convenient time and place, not to mention the possibility to resolve the issue of credit or installments directly in the store.

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Дмитрий

Level 3 Local Expert

Poor assortment, high prices, stupid return rules

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disik 211

Level 5 Local Expert

The location is good, the interior is average, the assortment is also average, there are no special exclusives

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Siana

Level 3 Local Expert

Promoters don't want to serve unless it's their product. Consultants are busy with assignments from their superiors, apparently. The result is that you stand like a fool for 30-40 minutes and leave in a bad mood

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Валерий Гапанюк

Level 11 Local Expert

In general, the store is not bad. There are only claims to the person in terms of consultation. Sometimes you can't wait for a specialist, the last time you stood for 40 minutes, in general, everyone doesn't care if there is no one or they are busy, although there are not many people in the store. I don't go here, go to Karona or Warsaw highway faster, they are nearby, and the guys react there faster!

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Виктория В.

Level 3 Local Expert

I really like to write positive reviews, but!!! On Sunday we came to buy an iron. The consultant said "there is no such model", although this iron was in front of her eyes. Only the exhibition option remained. We asked for the order to be non-exhibition. We have agreed on where and when we will pick up."I ordered it."..The result is that a few days later I call the store, and they tell me "no order has been received." How can you work like this?

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алла лукьянова

Level 2 Local Expert

We bought a hololayer, agreed on delivery on 21.01, asked for it at home, waited, but it turned out they wrote on 25. I'll see what they bring.

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Слава Воробей

Level 9 Local Expert

It's a good store, no doubt, but the consultants are very obsessive about trying to sell you promotional items, which is very annoying.

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Кудряшов А.А.

Level 8 Local Expert

Pleasant staff, a wide selection, there are options to order, the loyalty system is quite specific, but it seems to work.

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Георгий Сергеевич

Level 9 Local Expert

The place is full of fire, the staff are polite and helpful, people who really understand their business, the place is full of guns

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Vladimir Lukichev

Level 10 Local Expert

Now in Brest, I think the store of this chain has the widest assortment available. There is something to see and choose from. The staff is pleasant enough, it does not cause any negativity. Regarding consultations, they will tell you everything, but of course, before you go to buy something, it is better to load up with information yourself.

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Сергей Кошик

Level 10 Local Expert

The staff is competent. There is a lot of choice. Discounts and promotions are common. The quality depends on the manufacturer. Super delivery to the apartment. It's bad that the installments are provided by banks, and not by the store itself.

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Наталья -

Level 3 Local Expert

When buying a hair dryer on 12/23/2023, the consultant wrote a blender instead of a hair dryer in the warranty card. 25 13.2023, due to the negligence of the consultant, she was forced to return to the store with a hair dryer, spending her personal time and money on it, but she heard her appeal from the administrator, saying that it was okay and even no apology for this incident.....

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dennis shin

Level 12 Local Expert

The store is normal, the prices in the presence of promotions or discounts are very, very pleasing. You can immediately arrange an installment plan in the store. Many complain about consultants - they are very intrusive; my opinion is that you can always say NO to him, it's his job to always be there. The location of the store is excellent - right in the center, and delivery can be arranged.

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Эдуард Шаймарданов

Level 9 Local Expert

I would like to express my gratitude to the 5 Element company for its prompt and high-quality work. I ordered a Lenovo IdeaPad G580 laptop from them. They brought it to me the next day. I really liked the service, fast and clear. The managers are very polite and helpful.

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Вадим Ярмошук

Level 7 Local Expert

Consultation on the goods of interest at the height will prompt and tell you if there is no product in the store, I will help you make an order

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Игорь [s0er]

Level 17 Local Expert

The last time I was in the store of this retail chain. The first thing concerns the network. This is an aggressive imposition of additional services and additional guarantees. You refuse, but they still try to impose on you several times, maybe even motivating you by zeroing out the guarantee. Secondly, when buying any product, the consultant, when not asked about it, begins to convince that this product is bad and advises to buy another one of the same, but which is supposedly better and with additional functions, which costs half as much. Third, when a consultant is needed, he cannot be found. And if you do, then the consultant can just read you the characteristics that you could have read yourself, but will not be able to explain them... The fourth is bonuses for purchases, which it is unrealistic to use, because they have all the goods supposedly for promotions and are sold at a discount, for the sake of interest I looked, even an ordinary USB wire and that for promotions. Fifth, if you are going to buy goods in installments, then this is a whole quest, with walking and standing in queues with a bunch of papers, they drive around the store, then go there, then come to that, then you need to mark it here, give it back, they will give you more papers there... Well, as for this particular store, I was in the summer when it was hot outside, so the temperature in the store was even higher, it was impossible just to be in it... I understand that you don't care about your employees, but apparently you don't care about your customers even more. In general, I will come to this trading network only at the very last turn.

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Владимир Бегель

Level 16 Local Expert

The boorish attitude of the sales consultant on September 22 at approximately 12:00. Sometimes you don't chase them away, then you don't GET ENOUGH. I turned to three consultants and to three cash registers at the construction site. I really didn't like the answers to my address (you said everything, I heard you, get out of here), turned away and walked away, in addition to this, the constant use of memorized phrases of consultants. It is sad that the management does not do its direct work.

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Геннадий Павлюков

Level 5 Local Expert

A great store. The qualifications and professionalism of the consultants are beyond doubt. Communication is polite. The range of products is large, what is not available can always be ordered from the store for purchase. I am extremely satisfied, although this is my experience. I have observed several times people's complaints about the product and its breakdown, in my understanding, any equipment has a chance of failure, and there is a guarantee for this. In general, my experience is positive, the only negative is that the store is no longer new, it would be great to carry out repairs.

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Plohishka

Level 6 Local Expert

very intrusive promoters, not interested sellers. discounts are a marketing ploy. I bought a xiaomi teapot with many questions and few answers. the result of the purchase is in the book of complaints and suggestions with the requirement to send a solution response to the address.

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Ни Ка

Level 5 Local Expert

Always a chic assortment and mega polite staff. And the prices, to be honest, are cool. The store is located in the city center, and you can get to it from any route.

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Anonymous review

I bought a Yandex mini station, there are no complaints about the column itself and I hope there will be no complaints, I use it only for one day. important!!! The consultant wanted to sell a subscription to Yandex for 90 rubles! I refused and after studying the information I found out that along with the column there is a free period of 3 months!!! And the consultant said that the trial period is only half a month! Nothing surprising in principle, they sell it to a sucker! I hope my feedback will help someone)) By the way, I bought it in Brest on Masherov

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Андрей Мосейчук

Level 15 Local Expert

An excellent specialty store with a wide selection of household appliances. Adequate consultants who will always prompt and help. A system of discounts, promotions, and installments. I shop there myself. I advise you!

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Александр Петращук

Level 10 Local Expert

The other day I wanted to buy a product from them, but I did not wait for the sales consultant, who was very busy, and others said that this was not their department. As a result, I ordered the same product online and much cheaper. I definitely won't go to this store anymore.

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Оксана Павлюк

Level 8 Local Expert

I really love the 5 element store. If I buy equipment, then most often it is the 5th element. We are pleased with the bonus system, service staff, delivery and assortment.

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МариК.

Level 7 Local Expert

A good assortment, good promotions, a problem with consultants, not everyone has information about the product. And the obsessive sniffing of an additional guarantee and all sorts of other gadgets is annoying. Or when you come for a specific product, and instead of giving it to you, they start to stick something else in. Annoy.

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5 Element

261 review