5 Element

4.6

504 ratings

Rate this place

Алла Сергеевна П.

Level 3 Local Expert

Good afternoon, today the Beko refrigerator was delivered. When buying the refrigerator, the delivery service was paid for, and it was agreed that two old refrigerators would be picked up. They called an hour before the delivery. The refrigerator was brought into the apartment, and when I said that two old ones had to be taken out of the kitchen, they told me that the old refrigerators should have been in the hallway and offered to call VTI. This disrupted my plans, especially since I was offered the service of taking out old refrigerators at the store. The lid from the refrigerator packaging was left on the ground floor near the elevator without saying anything. There is a slight residue from the range of services provided by our stores.

See original · Русский

Show business's response

Kirill Luzgachev

Level 10 Local Expert

Spacious room. A good selection of products. The prices are more or less reasonable. Polite staff. Purity. Available business hours. Delivery to the apartment (movers) or pickup is possible. Nice bonus system.

See original · Русский

Show business's response

Медуза

Level 8 Local Expert

I like this store. Managers will always tell you and show you as much as possible. Thank you. But recently, according to my personal feelings, there has been a reduction in consultants in the store. Sometimes you have to wait for someone to get free, and not for 10 minutes. As a client, this is not always convenient for me. Therefore, 4 stars. And yes, I would like to expand the range too.

See original · Русский

Show business's response

219734 Гепалов

Level 8 Local Expert

you can pick up the product, the consultants work well, if the product is not in Brest, it is delivered to order from any city where this order is available, payment is made upon receipt of the product.

See original · Русский

Show business's response

Corvus Corax

Level 10 Local Expert

Consultants are not interested in helping the buyer. Answers to questions about the purchase of goods, installments and its terms need to be literally pulled out, and I did not find out what I wanted, but the assortment is good.

See original · Русский

Show business's response

Яна Ванагель

Level 3 Local Expert

People, don't listen to consultants and don't trust their arguments 100%. My husband came to buy a TV by choosing a model in advance, the consultants started telling me how bad it was that there was no YouTube in Yandex Basic, and in general you couldn't watch anything except KinoPoisk, they said the subscription costs a lot of money, although in fact we pay 15 rubles per month for a subscription. Based on the consultant's words, my husband decided to buy a TCL TV, because many of our friends have such a TV and there are no complaints about the work, but the consultant began to say that there would be interruptions in work, it was wildly hanging and everything like that.I started offering more expensive models, but worse in functionality than the ones we chose. In the end, we chose Yandex Basic and we can't get enough of it.

See original · Русский

Show business's response

Dmitriy Cherun

Level 11 Local Expert

The worst branch in Brest. Even with an almost empty room, you need to look for an employee, and if you find that communication is structured as if you did not come to eat anything, but begged to give it for free, you are also looking for cashiers yourself, it is easier to calculate yourself and go, there is clearly a need for a self-service checkout. We need to work with the store manager, I think it all starts with him. Sales here are suffering a lot because of the staff. As soon as I have free time and will be passing through, I will write all this in the complaint book. I hope the quality department will contact me.

See original · Русский

Show business's response

Андрей Дробот

Level 4 Local Expert

Good day everyone! The store of your choice is more or less good, but the management needs to take a better approach to choosing store administrators. The store's administrator is as incompetent as possible. He will bring the equipment under warranty 7 days have passed since the purchase, the documents have been processed and sent to the service. The service, as usual, wrote a stupid unsubscription and that's it, I hoped that we would still come to a compromise with the administrator, oh, how I hoped it would be a man! They say it will be easier to talk and explain to him.... But at the moment of communication, of course, I realized that I would have explained it faster to a woman) Regarding the warranty and refund, the store has a very big problem with this, they just clog up on visible defects, and unfortunately I'm not the only one who has encountered this. But most of all, of course, the question is to the incomprehensible administrator, why me!? The client! I have to explain that I have the right to write a complaint to the store, I have to look for something and show it to the person, it's very sad. Network management, please pay attention to your administrators

See original · Русский

Show business's response

Жора Харлан

Level 9 Local Expert

I like to go to the 5th element even just to look at new items and prices. The last purchase was a Lenovo laptop, issued in installments. Everything is transparent, with no hidden conditions. The store is honest and the atmosphere is pleasant.

See original · Русский

Show business's response

Svorkin Alyosha

Level 5 Local Expert

I placed an order on the website, and in a couple of days the product was already in the store. It helps a lot when you don't have to wait for a courier and you can pick it up at a convenient time. No queues, the box was brought directly to the delivery desk.

See original · Русский

Show business's response

Поля Скокина

Level 8 Local Expert

Time-tested, this store has already taken a TV, a microwave, a kettle, phones, headphones. Everything works for everything, I never had to contact the service.

See original · Русский

Show business's response

Алла

Level 7 Local Expert

Many thanks to specialist Yurut Danila for the advice.Self-contained, stress-resistant, cultured, polite.If you are a pensioner and don't know much about phones, feel free to contact him.He will explain everything with feeling, with sense, with deliberation.🙌😀

See original · Русский

Show business's response

Анна Б.

Level 2 Local Expert

I would like to express my gratitude to the store staff! Competent and responsive staff, competent consultants. They helped us choose several products that we were interested in. They left satisfied with their purchases.

See original · Русский

Show business's response

Элла Савчук

Level 3 Local Expert

The most disgusting!!!!!!!! the store where I bought something.On October 15, 2024, she purchased an oven, a dishwasher and a hob.Firstly, there is an additional knock.the door is broken, secondly, by cooking in the oven 3!!!!different dishes on the top/bottom mode, none were cooked the way they should be.The top is already black, and the bottom looks like it wasn't in the oven. I bought 15, brought 19, and on November 8 this miracle oven was taken away for inspection.Yesterday (11/14/2024) they called and said that there were no defects.The store refers to an independent examination.So take this miracle oven for yourself and use it, but I don't need it for nothing.To pay 2054.37rubles for it and to finish cooking in an old oven is a complete trash.I DO NOT RECOMMEND THIS STORE FROM THE WORD AT ALL!!!!!!0 stars.And reviews from other people also say that

See original · Русский

Show business's response

Сергей Закревский

Level 14 Local Expert

The staff is polite, insistent in moderation, and specifically in the department of household appliances (refrigerators) a knowledgeable consultant. He is able to interest and offer an option that will suit both the client and the store. The photo of the purchased product is below

See original · Русский

Show business's response

Елена Шумилина

Level 4 Local Expert

Great team! They treated us with attention and respect , and quickly issued a loan for the selected electric furnace. I will always contact only here for shopping. Thank you very much for your professionalism)

See original · Русский

Show business's response

Кудряшов А.А.

Level 8 Local Expert

Polite and pleasant staff, a huge selection and loyalty system, a whole range of services and service solutions. You have to be patient during rush hour

See original · Русский

Show business's response

Знаток

Level 21 Local Expert

There is only what is on display, you can't wait for a consultant, it's easier to order in an online store, come and pick it up. The installment plan was issued in 20 minutes, I think this is normal.

See original · Русский

Show business's response

Александр Кудряшов

Level 4 Local Expert

Excellent service, you can choose something online, but the staff is too small for a store of this scale. The specialists are polite and pleasant, I want to come back again.

See original · Русский

Show business's response

Екатерина М.

Level 3 Local Expert

I visited the 5 element store on Moskovskaya Street on 04/19.24. I was amazed by the changes. You can't find a consultant earlier in the day with fire. Now I did not have time to approach the necessary product, a consultant came up, answered all my questions correctly and clearly. It was very pleasant to communicate, I had the impression that I visited a high-class store with well-trained qualified specialists. Thank you so much for such service!

See original · Русский

Show business's response

Карина Ш.

Level 5 Local Expert

The consultant's task is to advise when help is needed, and not to push something that she obviously did not consider. I wanted to buy a specific Belarusian-made kettle, to which the consultant began to convince and sell a kettle from another company and, of course, more expensive. After registration, his dissatisfied face and the absence of an elementary "please, goodbye" in response, only cause a desire never to enter the doorstep of the store again.

See original · Русский

Show business's response

Анна

Level 4 Local Expert

Responsive and unobtrusive sales consultants, fast service. I recommend

See original · Русский

Show business's response

Bestiger Besti

Level 9 Local Expert

Lots of products to choose from, excellent service and staff.

See original · Русский

Show business's response

Максим Радков

Level 8 Local Expert

I gave my wife Sony headphones for her anniversary. The store's consultant connected them to the phone, showed them noise reduction, and left a receipt and instructions. My wife is delighted to use every morning in transport.

See original · Русский

Show business's response

Sirius

Level 11 Local Expert

A good electronics store with a convenient location. A decent selection of consumer electronics is available, and it is also possible to place an order through the official website on the Internet.

See original · Русский

Show business's response

Siana

Level 3 Local Expert

Consultants run around trying, but apparently the bosses give them a left job, they send them to others with the words busy when asked to consult. I used to like the store, but now there's some kind of horror going on there

See original · Русский

Show business's response

Илья Гаврилюк

Level 13 Local Expert

The consultants are very responsive, they will tell you in the smallest details about any equipment, the prices are the lowest in the Republic of Belarus.It's a great store. Recommend.

See original · Русский

Дмитрий Фролов

Level 9 Local Expert

The 5 element store chain has always been and will always be on top. A large range of goods of good quality. The staff is always polite and friendly. As always, there are discounts and promotions on products. I recommend it to everyone! I give you 5 stars!!!

See original

Show business's response

Миша Пипи

Level 4 Local Expert

It's just awesome.! I bought a lot of electronics there, a USB flash drive and more. The electronics there are reliable.

See original · Русский

Show business's response

Роман П.

Level 5 Local Expert

I bought a Samsung s22 phone in this store. after a month, it stopped charging. I gave it under warranty for repair. As a result, the repair was refused, citing the fact that this is not a warranty case and advised to repair it under warranty at the official service center in Brest on Masherov. It turned out that the Samsung products of this store are not covered by the warranty of the official service center, as they were brought according to gray schemes. That's what the service center said. Result : I repair the warranty phone for my own .

See original · Русский

Show business's response

филипук юрий

Level 2 Local Expert

Yesterday, 09/15/2023, at about 13.15 we arrived to buy a freezer for 5 cameras. While we were looking, no one came up to us, after a while a consultant looked out from behind the refrigerators and asked what we wanted. When asked about a 5-chamber freezer, he said that there are no such things on sale. When I asked if he could tell me which of the 5 element stores they are in stock, he replied that we should search on the site OURSELVES. We left at 5 a.m. at the Euroopt shopping center, bought the last freezer from the warehouse. At the same time, the consultant said that there were 3 such freezers in stock at the Korona shopping center. It is still terribly unpleasant for such an attitude, as if the consultant at the Korona shopping center was simply too lazy to work with us and had more important things to do than perform his direct duties. It is not clear why he was not interested in selling.We encountered this for the first time, before that there was always good service.

See original · Русский

Show business's response

Наталья Пинчук

Level 13 Local Expert

A large selection of goods, attentive and competent staff, the possibility of making purchases with interest-free installments, and there are representatives of several banks in the store. And if one bank has not approved, there is still a chance to get an installment loan from the other two.

See original

Show business's response

Екатерина Тарас

Level 8 Local Expert

There is a large selection of equipment, but there are a couple of sellers per hall and you have to wait for half an hour until they come to you.

See original · Русский

Show business's response

Андрей Зинчук

Level 8 Local Expert

Responsive and good staff. They will help with the choice of equipment. Each department has an individual specialist. Convenient location.

See original · Русский

Show business's response

Вова Голуб

Level 7 Local Expert

The store is good, like all large stores with appliances, a huge selection of goods for various needs, one minus, most likely a large turnover of staff, and there are times, as in other similar stores, consultants cannot fully advise, or incorrectly explain the information.

See original

Show business's response

Владимир Дроздов

Level 17 Local Expert

There are competent consultants in this store, previously there was a Huawei laptop for promotions with a 50 percent discount, I really regret that I did not take it on credit, I spent the money anyway, so there would be at least some benefit from my spending. In general, I am very sorry. In addition, I bought a table lamp and a charger for it in this store. I am quite satisfied. But it's a pity that I didn't buy a laptop.

See original

Show business's response

Клиент

Level 25 Local Expert

Dear store management!!! I am writing to you with displeasure about how your staff treats customers. It's just TERRIBLE!!! I've got an LG 65-inch TV. The product turned out to be defective. When we returned the goods and contacted the service, your employee with a dissatisfied face began to rudely answer us rudely and tries in every possible way to humiliate the client. Remember one rule (the buyer is always right). We were not satisfied with the work of your staff as much as possible. I hope the store management will read this comment!!!

See original

Show business's response

Елена Витковская

Level 3 Local Expert

A good store, excellent sales consultants.I asked for help in purchasing a blender, my wishes were heard and the consultant offered me a polaris blender.I am very pleased with this purchase.Polaris knows how to please the consumer.

See original

Show business's response

Сергей Пилютик

Level 5 Local Expert

A good selection of goods, courteous staff, good quality of goods, I myself, for subjective reasons, send preference to the store on Moskovskaya in Korona.

See original

Show business's response

Дарья

Level 6 Local Expert

Most often there are no qualified consultants. They tell everything by sight or a personal opinion, which consists of "mom has such a one", "I took one for myself"... The accumulation of points has a rather interesting system: they are credited when you don't know, they burn out quickly. It's convenient if you use the same card with all your friends, maybe someone will get something cheaper. You can safely go if you know exactly what you want.

See original

Show business's response

Илья Гомола

Level 7 Local Expert

The store is like a store , but how do they evaporate the horror here , then the batteries in the remote control are three times expensive , then the kettle is not needed , a specific example came for a simple kettle , chose well , yes , inexpensive but at work there is enough boiling water to cook so what is sold ? Bosh begins to evaporate for half the minimum wage , arguing that my choice will not last for six months because China is tough, and aggressively so, I understand that they have a plan and so on, but still if I point out with my finger that I want to buy this particular thing, then be kind to respect the buyer . I don't pump barrels at all, but I think it's inappropriate to behave like this

See original

Show business's response

Светлана Смоленко

Level 2 Local Expert

The store is very good. The choice of equipment is large. I bought a gas stove, washing machine, extractor hood and much more. The service is excellent. Good luck and prosperity to all...

See original

Show business's response

Амилия

Level 8 Local Expert

The location of the store is good. The product range is small, the website indicates what is in this store, but in fact not. Staff can't always be found. The ticket offices serve quickly.

See original · Русский

Show business's response

Сергей Демчук

Level 6 Local Expert

I bought an extension cord. I didn't have a bonus card with me. They offered to restore it at the checkout and said that in this case I would receive a GIFT of wipes for cleaning screens. And in the end, when the check was issued, it turned out that the napkins were punched with a discount on the bonus card. It's not good to do that!

See original

Максим Ткачук

Level 8 Local Expert

Everything seems to be fine, if not for the purchase of a product that I bought 3 times. In the end, they admitted that this product was of poor quality, the whole lot. Otherwise, it's not bad. The service is fast. But sellers would have to be trained to know the goods.

See original

Show business's response

Зарецкая Л.

Level 2 Local Expert

The service is terrible, especially in the department with washing machines, they wanted to buy a car, they chose it,the consultant took off the price tag, said to come up in a couple of minutes-while he was advising other buyers on another car, after a couple of minutes they came up to make a purchase-it turns out that the consultant managed to sell the chosen car to other buyers.I will not contact this store anymore.

See original

Show business's response

Дмитрий Воронин

Level 12 Local Expert

I really like this store. Fast service, user-friendly website. Very clean and friendly staff. Of course, the prices are too high, but there are always promotions.

See original

Show business's response

NEZUKOsus

Level 6 Local Expert

I like the store. There's a lot of technology there. I bought headphones there not so long ago, they still work well

See original

Show business's response

Анна Малайчук

Level 2 Local Expert

Terrible store! I do not recommend it! They were supposed to deliver a gift to their parents for the New Year on December 30-31! They called and said that there would be no delivery, it was postponed to January 4th! It's a shame that relatives will be left without a gift for the holiday :(

See original

Show business's response

Сергей Ажанилок

Level 8 Local Expert

Some managers, especially Huawei representatives, are too intrusive

See original · Русский

5 Element

138 reviews