5 Element

Rating 4.4
500 ratings
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116 reviews

Level 9 Local Expert
February 28
I am always satisfied with the service in the 5th element. Last time I bought a TV. Natalia, the consultant, helped to understand the characteristics of the models, explained what is best suited. I really like that the consultants do not rush, do not insist and answer all questions.
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Level 5 Local Expert
November 20, 2024
I decided to update the appliances in the kitchen and ordered a blender over the Internet. I liked the delivery and the fact that you can immediately arrange an installment plan. The blender was brought, everything is safe and sound. I am happy with the purchase.
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Level 4 Local Expert
February 27
We bought a BEKO washing machine, and after half a year it began to leave stains on clothes. They gave away 5 items for repair, but they magically found nothing. Almost all the things are ruined, and when asked what to do if they were to repeat it, they replied that they would give it back for examination. Should I wash it with my hands? Or go to the river to do laundry? I didn't buy a typewriter in order to wash things afterwards.
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Level 7 Local Expert
October 14, 2024
The choice of brands is excellent, but there are hitches with delivery. I ordered a refrigerator, we arrived late, although we apologized. I understand that everything happens, but an unpleasant aftertaste remains. In general, apart from minor flaws, the store deserves attention
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Level 9 Local Expert
December 12, 2024
I think this is the best store we have in Molodechno))) There is generally everything and the staff are patient. At the same time, the prices are very pleasant and you can pay with balls.
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Level 6 Local Expert
August 24, 2024
I placed an order through the website. They arrived on time, the equipment works perfectly. The courier was sociable and careful. I am very satisfied with the service, I will continue to order here.
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Level 8 Local Expert
March 6
I always worry about the delivery of large equipment. I ordered a refrigerator at 5, it was delivered on the specified day and without damage. I really appreciate such attention to the client.
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Level 5 Local Expert
January 17
Consultant Konstantin is just a top! The best specialist, very helpful in choosing the equipment for the new apartment like no one else)
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Level 2 Local Expert
July 28, 2024
07/27.24 I took a laptop from the 5 element store in the city of Molodechno near the Sputnik shopping center. Fellow sellers, after I examined the laptop and went to pay at the cashier, diligently folded the working one!! the laptop is in a bag, then in a styrofoam and a box. It's good that I opened it at home right away, the temperature dropped, if only a little more and it would have burned down. And it's unlikely that in this case I would have proved something(
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Level 7 Local Expert
December 5, 2024
The girls at the checkout are very friendly, they will say hello, wish you a good day) I always leave in a good mood)
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Level 8 Local Expert
September 17, 2024
We were looking for a simple slow cooker. We often visit this store and this time the guy helped me choose what I needed, without bells and whistles. It's nice that my slow cooker was available. They arrived on time.
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Level 4 Local Expert
May 11, 2024
There are no complaints about the store. There is a big question about the work of the service department. I gave the printer, bought two months ago, under warranty. They kept it for almost two weeks and wrote 'not repairing' on the box. No act of examination was attached. I had to repair it for my own money from the service. The service staff said that the breakdown belongs to the warranty. I would like to have a more human attitude towards customers, namely, warranty and service.
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Level 6 Local Expert
November 24, 2024
I went to the store to get a hairdryer for my wife. Kudos to consultant Elena, who helped choose the model. I trusted her feminine opinion and guessed right! The wife is happy. There was a discount on the hair dryer. Thanks to the store.
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Level 5 Local Expert
November 6, 2024
Cultural and operational services. Thanks to the consultants.
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Level 4 Local Expert
August 17, 2024
Terrible staff who do not know the assortment, cannot properly advise A girl with a disgruntled face, who had to run away from, although they were determined to leave with the purchase
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Level 12 Local Expert
December 10, 2024
A nice, spacious store. A large selection of products.
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Level 2 Local Expert
September 29, 2024
We bought a printer, the consultant said that it was refilled, but in fact it turned out not to be so.
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Level 7 Local Expert
November 6, 2024
It's a good store, sometimes there aren't enough sellers.
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Level 2 Local Expert
July 21, 2023
It couldn't be worse. I had to deal with the repair of the washing machine under the program "protection plus". That's how they praise her in the store, but, as it turned out, all her advantages end exactly at the moment when you have to use her. The replacement fund, which was promised to be delivered within 3 days, came to me after 9, all my calls, questions were answered, they were not in stock, as they arrive, so they will arrive. To my objection that, according to resolution 778 on consumer protection, a replacement fund must be provided within 3 days, they replied that they did not obey this resolution, they had their own contract, which did not specify the time frame. As a result, the replacement fund arrived, I was glad that at least it came, but the story did not end there. We turn the car around, and there is no water supply rod included with it. And it would have been all right if, when I took my car for repair, they hadn't told me that all the hoses, instructions, etc. should leave with her. Further more interesting, the acceptance and transfer certificate in the package indicates that there is a hose. They answered my call to the store that they should have kept their own. When asked why it is in the act, they tried to say that this is a common package, once it was, now it is not, that they do not rewrite anything, and so on. Although the act is in my name and there is a footnote at the bottom that I am obliged to return the car to them with all the components specified in the act. I asked to bring a hose, the answer is: "we have provided you with a fund." I asked who else I could discuss this issue with, they answered me verbatim: "275 call if you want to talk"! I got through to number 275, and to my surprise, I was told that the replacement fund, if not in stock, should have been delivered within 3 days, and the hose with the car should be, if specified in the act. I was offered to submit a request to the store, but I no longer have the desire to communicate with those employees. I will buy a hose to make it faster, but the impression of the store and its employees is spoiled.
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Level 6 Local Expert
March 31, 2023
I want to leave a negative review. On March 24, a Samsung QE50LSO3AAUXRU TV was purchased in your store. We wanted a TV with a voice assistant. That's what we told the seller when we bought it. He offered us this model, but did not warn us that the voice control is in English! The next day we tried to exchange this TV for another model with voice control in Russian. To which we were told it is impossible! Why didn't the staff warn you about this in advance? If sellers don't know all the information about the product they are selling! So why are they working there then? I used to enjoy shopping at this store. Now there is no desire to buy there!
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Level 3 Local Expert
April 21, 2023
Polite and professional staff, a sufficient selection of goods. I regularly buy (smartphone, juicer, kettle, scales and much more). I was satisfied with everything.👍
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Level 11 Local Expert
July 19, 2022
A store with a large selection of products. Everything is conveniently located, it is easy to find what you need. The staff is responsive, polite and helpful. I would like to wish success to this team!
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Level 9 Local Expert
April 11, 2023
The store is large, but the selection of products is very small. It is better to choose from an online store and order delivery to the store. The range of products is very meager
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Level 3 Local Expert
October 29, 2023
I bought a thermocup, plastic, for 21 rubles. On Wildberries, exactly the same 9 rubles. 100% cheat. It feels like they are buying up there and selling here. Non-refundable. 🤔
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Level 12 Local Expert
March 11
Attentive sellers, good service, pleasant prices.
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Level 3 Local Expert
July 15, 2022
Hello. I had the refrigerator repaired under warranty. They arrived, took it away and repaired it very quickly. A substitution was brought. And so I forgot in to replace your grid. I thought it was over. Anya called the forwarder and asked him to find my grate. In general, they found everything and brought it to my house as soon as possible. Thank you all very much. Your team is working very smoothly and efficiently. I was surprised by such solidarity. I wish you prosperity and more grateful customers.
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Level 2 Local Expert
November 13, 2022
I bought quite expensive wireless headphones for my phone, but a couple of days later I noticed a trust in the left earphone. I brought them and sent them to the service center on October 20th, and on the 27th the service finished working with them. The headphones were given away on November 13. Bottom line: the service has done nothing, the earphone is still cracking. I highly recommend NOT buying anything in this store.
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Level 2 Local Expert
May 8, 2023
We purchased an e-book as a birthday gift, arranged delivery, and paid for everything. As a result, there was no delivery at the appointed time, the delivery was postponed all the time, citing heavy workload.
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Level 7 Local Expert
November 28, 2023
Dear friends, never buy an additional warranty. This company will find 1000 reasons not to repair the goods.
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Level 2 Local Expert
November 10, 2022
Hello, on 11/19/2022 in the city of Molodechno, I bought xiaomi redmo buds lite wireless headphones. The sales consultant (although he did not care) did not inform me that the charger was not included in the package. After leaving the store, when I opened the purchase, I found that it was not possible to charge the headphones. This made me very sad, because I had to go again and buy a charger. But I already bought it in another store. Conclusion: negligent attitude towards customers, and lack of knowledge by specialists of what is included in the product package.
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Level 2 Local Expert
August 31, 2022
The TV was put into repair according to the PRS, there were white lights all over the screen. Returned from repair after 3 weeks, they said they had replaced the backlight of the screen. The act of work done was not provided, after checking the TV, the white lights remained. After contacting the store, an answer was given:Do these stains bother you??? You will have to give the TV back to the service center. A mess in a word, they repair the equipment every other time!
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Level 2 Local Expert
September 14, 2022
We bought a refrigerator 5 years ago, took an additional warranty under the extended service program. We were convinced that if you do not use the guarantee, you will be refunded the entire amount in cash. But that was not the case, when they came to return, they did not return the money, but issued a coupon for a 50% discount, i.e. if you want to return the money, then buy any product, but no more than the amount spent. Deception is all around(((
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Level 2 Local Expert
December 19, 2023
Terrible, disrespectful attitude towards customers. It is much more important to smoke than to serve customers, they will wait!!!
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Level 4 Local Expert
November 29, 2021
And the store was always of the best opinion, but I bought a TV set-top box, it broke down after an hour and a half of work, I went to change it to another one that was available and on sale. In response, I heard a categorical no from the service center consultant, after which I introduced her to the law on consumer rights, in particular article 22 23, which says 1. If the consumer discovers defects in the product and submits a request for the replacement of such goods, the seller (manufacturer, supplier, representative) is obliged to replace such goods immediately, and if additional quality control of such goods is required by the seller (manufacturer, supplier, representative), replace it within fourteen days from the date of presentation of the specified requirement. Moreover, he provided a video about the incorrect operation of this smart set-top box, as a result, this device was sent for examination and told to wait 14 days. The staff does not value the time of their customers... rating 2, is it really so difficult to replace it with a quality product??????
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Level 10 Local Expert
December 23, 2022
The choice of goods is huge, delivery within a day from Minsk, promotions, bonuses, parking, staff at the level
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Level 4 Local Expert
January 27, 2024
Top, bought a laptop, sent a cucumber, satisfied. 5 teeth out of 33
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Level 8 Local Expert
September 12, 2021
Element 5 is always on top, friendly staff, professional consultants. You can apply for a loan without any problems right on the spot. I buy it myself and advise you.
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Level 6 Local Expert
August 21, 2022
Very helpful staff, know their business, explain in detail, polite
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Level 14 Local Expert
June 10, 2022
A good store with a decent selection. Professional work of consultants!!
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Level 10 Local Expert
August 1, 2023
A small choice. It is better to order through the website.
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Level 11 Local Expert
July 29, 2022
There is a lot of choice. We wanted to choose a washing machine, but the consultant got very incompetent in this matter. So it didn't help in any way.
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Level 12 Local Expert
December 27, 2021
I bought a lot of things, though through an online store. Probably one of the best conditions for buying in terms of price and installment offers.
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Level 9 Local Expert
January 10, 2022
A good store, courteous staff, a variety of promotions, it's a pity there is no long installment plan as before...
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Level 8 Local Expert
June 12, 2023
A large store with a very small selection
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Level 9 Local Expert
September 8, 2023
A normal electronics store
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Level 2 Local Expert
March 24, 2022
I bought a Samsung s 20 fe, the Internet is worse than 3G, probably the speaker rang for the 3rd month of work, so do not buy this phone in the 5th element
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Level 5 Local Expert
August 14, 2020
I 've had my phone repaired in less than a week. I'm going to go again .I have to pay for the phone before February , but I am not happy with it. I do not need a second repair .I have a protection program, but still.after the repair, the protective glass was removed, it was cracked and the glass in the bag was returned back .and it costs 17 rubles. Now I have a phone without a protective glass.Although everything was bought from them in the store after the repair, there is no expensive phone.See you at the store. Thanks .
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Level 14 Local Expert
March 10, 2021
A good store. The staff is adequate. A lot of goods. Prices are average, but don't bite too hard
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Level 4 Local Expert
September 14, 2022
Polite staff. A large selection of products.
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Level 18 Local Expert
June 21, 2021
A huge store, a wide range. The sellers are good and responsive.
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