5 Element

Rating 4.6
331 rating
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92 reviews

Level 9 Local Expert
October 27
We bought a dishwasher and a washing machine in this store. The store is large and spacious. The assortment is not bad, there are no some items, but there is always a website and you can order. But the sellers are very annoying about the extended warranty (most likely this is their kpi for the premium). They took the so-called extended service package to the dishwasher. Once every six months, a person comes (on our call) and puts a cleaning tablet in the dishwasher))) We made sure once again that the extended packages are bullshit.
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Level 3 Local Expert
September 24
I recently bought a new refrigerator and got a consultation with Artyom. From the very beginning of the conversation, he made a great impression on me. Artyom was very polite and attentive, listened to all my needs and wishes. He asked the right questions about how much volume I needed, what features were important, and what my price range was. Artyom offered several models to choose from and spoke in detail about each of them, noting their pros and cons. I especially liked that he was not trying to impose expensive models, but was looking for the best options taking into account my budget. He also gave recommendations on the care of the refrigerator and explained what to pay attention to during operation. Thanks to his professionalism, I was able to choose the perfect refrigerator for myself. I am very grateful to Artyom for his help and I will definitely recommend him to my friends. If you need good advice on choosing a refrigerator, contact him!
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Level 2 Local Expert
July 10
My mother and I bought a washing machine, thanks to the consultant Artem Shlapik. Many thanks to him for his help!!! It was he who helped us make a good choice. Contact him! Super-consultant! He told me all about the product, about promotions, pros and cons Athena
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Level 8 Local Expert
June 21
The only nice girl was who helped with the documents for the 2-star installment plan only in her favor. The hall administrator with her extended insurance just raped me so that I could buy it. She told me all sorts of nonsense for 5 minutes and already told me a joke at the end, and I immediately said I was not interested, I understand that they need to sell it, but this disgusting attitude towards the buyer is so aggressive. Then, after installing windows, they reproached me for not wanting to install it from them. It's none of your business why I don't want to install it and where I will install it, I don't have to report and justify myself. I JUST WANT TO COME AND BUY OR TAKE THE GOODS IN INSTALLMENTS CALMLY, WITHOUT AGGRESSIVE MARKETING IN MY DIRECTION FROM THE STORE STAFF. The first time I was SO pressured with the purchase of extended insurance and the installation of Windows. And before that, I bought a lot of goods and there was no pressure, I said no, thank you and that's it, but then they attacked me and prevented me from making out installments with their stories that I definitely need to buy it.
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Level 9 Local Expert
October 16
Staff. This store, they sell everything you can + a fool-proof guarantee that you are. You can, no, you will never use it, everything has changed now you need to look for quest employees, everyone hides or pretends to work, there is no way to ask about the product, no one stood for 30 minutes and looked for himself
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Level 2 Local Expert
November 11
There are constantly no goods."Order it and we'll deliver it to the store."....If I came with the intention to buy, but it turns out that I have to wait two days and go there again, it's such a pleasure.Most of the promotional phones are only in Trinity.And the ones in the window are not charged.
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Level 8 Local Expert
October 11
A very cozy store. A wide range of products. Wonderful consultants and beautiful cashiers)))
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Level 2 Local Expert
March 17
I want to leave a review about the excellent specialist ARTEM ARKADIEVICH SHLAPIK. This young man exceeded all our expectations with his wife, answering all the questions we asked in a high-quality and reasoned manner, we acquired the Grundig dishwasher thanks to his advice. To all customers, please contact Artyom Arkadyevich, and the management, do not lose such a specialist and a person, including!!!
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Level 5 Local Expert
April 6
I am a regular customer of this store, always very friendly and highly qualified staff. They will help you with the choice of any technique . Everything will be told and shown .
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Level 5 Local Expert
February 15
We bought a washing machine on the website of the 5th element and paid for the machine + delivery to the apartment.The call center manager called back, confirmed and set a delivery date.The next day, a call from the call center "your car is not in stock, you can pick up the "showcase" at the address Grodno....A curtain.I'm canceling the delivery, you will get a refund for the delivery to the card"When asked how I could get my car home, they said that I needed to come to a wonderful store and re-arrange it.We arrived at the store, no one is aware of our situation. A consultant from the washing machine department came and immediately began to dissuade me from buying a car, which I had already paid for)))When they said that it was already ours and we came to arrange delivery, he began to persistently offer to buy "protection +" for 270 rubles, ran up to the manager and was very worried that this sale would be carried out in his name)))) The first question, what exactly does the extended warranty cover, what specific breakdowns, the seller "floated" and led us to read the site of the 5th element with streamlined phrases.After our refusal to purchase protection, it immediately disappeared.There is no point in solving our problems with delivery to him, because you will not receive salary bonuses.They took money for delivery, and then when they began to issue "it doesn't work, the computer is hanging, oh, it's not being carried out, it's strange..." The girl returns the money for delivery and says "you can't issue it for your order."I'm talking and what should I do?"But come up to the boys, they will give you a phone for a cargo taxi!!!"Wait, do you have a delivery service in your store?"- "There is.But it cannot be placed on your online order."It's just something.Our patience came to an end and we asked the administrator or the head.the store.They called, it turned out that everything can be arranged.We paid for the delivery again. None of the employees apologized on behalf of the company for our inconvenience!That's what I mean by service.Sellers on the spot want a good salary for themselves and see only money in you, but they don't even bother to familiarize themselves with what they offer to buy.If you want to sell an additional one.services, must know all the nuances and work out the objections of the client.
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Level 6 Local Expert
February 15
We bought a Samsung phone in Trinity (Grodno). We bought a new phone. We went in, chose it, brought it to the cashier already printed (they did not remove the film in front of us, they did not betray the values at that time, but very in vain). They gave us a safety glass, but, okay. We bought + a guarantee, which also costs 100 rubles.Two months later, the phone "started living its life." They brought it to the managers and explained the situation. He takes photos himself, turns on alarm clocks and so on ... They answered "maybe the protective glass interferes, take it off." Okay, they took it off (for a minute, it costs not 10 rubles and the money is not returned). A week later, they brought it back, took the phone away and sent it for verification. They wrote that everything was fine. The next time they filmed a video of the phone turning itself off / on, entering independent queries in the search engine on Internet platforms. Again, the answer is "everything is fine", even the video did not help. Think about whether it's worth buying on this network(((
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Level 7 Local Expert
November 29
The store is not bad, but lately the consultants have become very intrusive, you need to keep your ears on top - they will try to sell something more expensive.
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Level 3 Local Expert
January 11
On 10.01.24, she came to the store on Gorky Street in Grodno for a grill. I stood in the store for 30 minutes waiting for someone from the staff!!! And they were all standing in a bunch and having fun with themselves, not paying attention to the customers. When I went to the cashier and asked for a book of complaints, the employees immediately ran to their departments and began to apologize and offer their help - but the mood was spoiled and I didn't want to buy in this store! We bought it in an electric car.
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Level 3 Local Expert
November 13, 2023
I bought a Samsung 43" TV with an extended warranty of 3 years. After 1.5 years, it just stopped turning on. We arrived and took them to the service, which is located in some back streets of Lida. No one got in touch with us until he called. The master was, let's say, not very polite, said that the TV could be repaired for some 1000r because the parts are expensive because of the sanctions. I'm all about the fact that there is nothing to take this guarantee, useless. Service centers are just basement level. As a result, a familiar electrician made me a TV for 100 rubles and still works
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Level 8 Local Expert
September 5, 2023
We bought a simulator, well, to begin with, they advised us not great. But the horror was when we received it and wanted to check the package (we sorted it out for a long time and did not check it because I had little time and I could not stay there for 4 hours), they took it out of the box and could not put it back in, so we had to carry the loose parts in our hands (because the package they were not found either).
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Level 6 Local Expert
November 13, 2022
Polite and competent staff, if necessary, make a purchase, advise which of the available goods is better in price and quality, talk about available promotions and discounts, quickly make purchases in installments if necessary. It's a pleasure to visit the store.
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Level 3 Local Expert
April 3
Wonderful job of Victoria's manager! A solution was quickly found in a difficult situation. Everything is done clearly, efficiently and quickly! Thank you for your professionalism.
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Level 8 Local Expert
March 13, 2023
A good store, unobtrusive sellers, which is very important to me, you can safely walk around and choose what you need.
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Level 6 Local Expert
July 11, 2023
A good selection of products. The staff is always polite and competent. I recommend it!
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Level 3 Local Expert
January 18, 2022
We bought the product on the twentieth of December 21 in the "5th element" on Ya. Kupala, a gift for my son for the New Year, a column with Alice, was presented on December 31. Out of two or three days of work, we talked with Alice for three hours, and ... it stopped turning on... They were delivered under warranty, the store was sent to Minsk, from where it took less than a week to be returned with the result: mechanical damage, cannot be exchanged and repaired ..., and this is 250 rubles. There was 100% no damage on our part, the column was not even opened during repair, i.e. there was just an unsubscription from the warranty workshop...We do not recommend buying from them, you can fly in on a laptop (as we were told in an independent workshop, where we turned, that they carry and carry equipment with such guarantees) and on a refrigerator or TV...Something like that...It's worth thinking 100 times before choosing this chain of stores. After refusing warranty repair or replacement, the workshop offered to write an application for an independent examination... Of course, we have the right to an independent examination, just as we had the right to eliminate defects of the goods free of charge under warranty within 14 days...It is easier for you to unsubscribe with mechanical damage, knowing that not all consumers are ready to prove and restore their violated rights within six months (examination, court).. And the product we bought from you was a gift for a child for the New Year. With Sometimes it is worthwhile for your side to faithfully fulfill its obligations both as a seller and as a repair organization.
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Level 4 Local Expert
July 17, 2022
The store is generally good, but the desire is for the staff in the hall to show more attention to visitors, otherwise I bought there several times and had to call the guys who stood on the sidelines, looked blankly, but did not approach the obviously interested customers (((
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Level 2 Local Expert
December 18, 2021
We ordered a food processor and paid online, came to a store in Grodno for the goods, the consultant offered another model for the same money, saying that there was no problem to change it. We agreed. As a result, they wrote that we refused the product, it is not clear if the money was returned, but we were offered to pay for the product again! We did not refuse the product if we knew that there would be such problems, we would not agree to replace the product! After that, we left: without a gift that was paid to us, with a very badly spoiled mood and with the loss of money for transferring the amount and for returning money to the bank and losing exchange differences, while losing three hours of time in the store!
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Level 18 Local Expert
May 14, 2022
A good home appliance store. Often different stocks can be bought using installment cards and on credit. Registration is on site, which is also convenient.
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Level 5 Local Expert
February 9, 2022
Disgusting. We bought a waffle iron / sandwich maker in the sun, on Mon, the lid attachment fell off at the first use. The manager at the gym said that he had such ones with broken retainers on the markdown every other time - a structurally unsuccessful decision. We studied it for a week, and as a result, we refused to refund money for expensive equipment that broke down on the first evening. Not another foot
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Level 5 Local Expert
October 17
A good store
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Level 3 Local Expert
May 2, 2022
Highly qualified specialists offer what the buyer needs, do not annoy or impose. The location is not very good, but I only go here. An example for other stores
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Level 2 Local Expert
July 2, 2021
I would like to write a review about the delivery of the 5 element store. We bought a washing machine, we were offered delivery, we agreed. The store warned you to be at home by 16.00, they will call and deliver the purchase. The delivery is very lame, they do not notify the buyers!!! Sometimes when you want to know something about tavara, you can't find a consultant....))) There are very polite and responsible consultants, I know everything about tavara and can tell you if there are more of them. If you bought something, it's better to pick it up yourself, do not contact the store for delivery, you will wait a long time, and you may not arrive on the agreed day!!!
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Level 3 Local Expert
September 16, 2022
A disgusting store, low-quality goods, employees are not competent, the goods are not shown when buying, unfortunately the consumer is absolutely not protected!!!
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Level 3 Local Expert
September 21, 2023
They refused to purchase by bank transfer (they said it took a long time to type in the details )
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Level 2 Local Expert
September 23, 2021
One of the largest electronics stores in Grodno, this is one hundred percent. There is plenty to choose from, and if you need something super individual, you can order through the website to any point, including this one
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Level 8 Local Expert
May 28, 2022
A large assortment, gold consultants, explained everything, showed, were polite and tactful!
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Level 11 Local Expert
January 28, 2022
A very good store. So are the consultants. I am pleased with the availability of goods and even very rare ones that you will not find in the usual one.
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Level 9 Local Expert
October 23, 2021
I don't like excessive attention from the staff. As soon as you approach the product that you are interested in (you haven't even had time to consider it yet), you feel that you are being watched)) and these 4 eyes stand over you and then impose their help (
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Level 4 Local Expert
January 11, 2022
The store staff is friendly and professional. I was choosing a new washing machine, a cool quick digression from the seller actually helped me decide on the choice.
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Level 2 Local Expert
August 25, 2021
I ordered a good expensive washing machine on the website, but before buying I still wanted to look, check, arrange an installment plan in the store, somehow I feel safer like this. I arrived, everything was waiting for me, they helped me sort everything out. Everything is great.
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Level 8 Local Expert
January 2, 2022
Competent consultants! A huge selection of high-quality equipment! Discounts, promotions, installments!
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Level 11 Local Expert
June 6, 2022
Today it is one of the few stores where you can buy goods in installments.
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Level 3 Local Expert
September 28, 2021
the staff is not very friendly, I ordered an iron, came in a crumpled and torn box, they spread their hands at my indignation and only offered to tape it up, and well, a bag for 20 kopecks.
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Level 10 Local Expert
March 4, 2020
First, I wrote a bad review. But it so happened that I had to visit this store again recently. As a result, all the negative aspects have been corrected, for some reason the staff has changed their attitude to customers radically, very attentive girls (I can't say anything about guys, I haven't encountered them). I was remembered and it even turned out that the protective glass on my phone is still being changed for free as part of the warranty. And I completely forgot about it. So I can say that the store is pretty good. I hope that I won't have to rewrite the review after every visit to this store! In the meantime, I'll put 5 out of 5. And I put 8 out of 10. That's how it is)))
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Level 7 Local Expert
October 21, 2021
The store is getting better. Now the choice on the spot has become wider, and the consultants are more polite and knowledgeable. Growth is visible, and this is very important to me!
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Level 22 Local Expert
July 11, 2022
A good store, a pleasant online ordering team!
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Level 3 Local Expert
April 18, 2023
Nice place, nice consultants.
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Level 4 Local Expert
February 2, 2022
There is no overly unusual or exclusive equipment, only on order, but they are delivered quickly enough and you can safely check before purchase.
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Level 3 Local Expert
September 11, 2021
The refrigerator consultant Artyom explains everything perfectly and easily. Thanks to him.
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Level 9 Local Expert
June 2, 2021
When selling, they try to sell insurance , which does not work in all cases, so read the fine print . I would not recommend taking an additional guarantee at all.
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Level 6 Local Expert
September 28, 2020
The Techno Crown was an order of magnitude better. Element 5 does not have the assortment that was in Corona Techno, and the product is placed stupidly, and if you decide to buy something, then you can look for a consultant or wait a long time.
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Level 3 Local Expert
December 16, 2021
Five years ago, I issued a washing machine under the Protection guarantee, a month ago I gave the guarantee, but the money was not returned.
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Level 2 Local Expert
January 13, 2022
I pleased myself and bought a new friend. The robot vacuum cleaner, with the proud name Elvira, now lives with me. It's super convenient and almost silent.
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Level 9 Local Expert
April 19, 2021
The store is quiet, but sometimes empty in terms of computer peripherals. There are better ones in other stores of this chain.
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Level 11 Local Expert
January 22, 2022
The good old 5 element wouldn't be so old and kind if it weren't for their wild margins in some cases
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