5 Element

4.5

479 ratings

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Кристина Юркевич

Level 2 Local Expert

Illiterate specialists who apply for a loan/ lease agreement. It was said that in case of early repayment of the lease agreement, you need to come and write an application. And so it was done. When writing the application, they said that an SMS message would be sent within 14 days. Naturally, nothing came at the end of this period. After calling the leasing company, I found out that the contract would close only one year after the registration date, because according to the law, nothing else is possible. The specialist probably doesn't know about this himself. As a result: the contract was paid in full, but I still have it for almost a year. Before that, there was a similar situation with my parents, when they came to take the goods in installments, they were given an installment card, and they didn't even understand. He comes up to me with the words "is this a discount 5 item?". The store itself is not bad, there is a choice, but the prices are higher, you can find cheaper ones. Only installments are bribed, which then go sideways.

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Юлия Алешко

Level 3 Local Expert

Good afternoon! Today (12/15/2025) the TV was delivered to Smolevichi. I would like to thank the delivery staff, they called in advance and warned about the delivery time, they were on time, polite and responsive. Thanks!

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Эльвира

Level 9 Local Expert

We took several types of equipment, unfortunately, once we got a little competent consultant. We took the TV, recommended this kivi, the model was not important to us, but it is important that it is clear, the consultant said that you will need to download the application and everything will be fine. Reality: the TV is clear, it does not support, and applications for it are also not available.

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Поля Скок

Level 5 Local Expert

I've loved this store for a long time. This time I was looking for an iron with a steam generator. A consultant at the store helped me choose, showed me several models, and explained the difference. I was satisfied, but the hall was crowded.

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Светлана Тишкевич

Level 9 Local Expert

A great store with a huge assortment of products. The prices are reasonable. There are promotions and discounts. Friendly staff. We were very pleased to make purchases in this store.

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Ксения

Level 5 Local Expert

If suddenly, when ordering a product and then checking it in a store, you find any defects and decide to re-order, then I advise you to do it yourself, and not rely on consultants in this store. After all, they can ignore your request, and you will sit and wait for who knows what. Well, or suddenly, if you want to feel like a consultant for the 5th element, then it's better to re-order the goods yourself, because the employees are not able to do their job properly. And if you also want to write a complaint to the "Book of comments and suggestions", then I advise you to immediately call the police, or already come with them, because the "Book of comments and suggestions" can be given to you only once from the 5th. Since the employees of this store are not particularly aware that it should be issued at the first request of the buyer.

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Andrew S

Level 17 Local Expert

There is a large selection, if something is not available, you can order and bring it (as in my case with a vacuum cleaner). Competent consultants, regarding both the TV department and phones/tablets.

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Никита

Level 4 Local Expert

Your office has once again bothered to take place in the "Worst Service" nomination This follows from high-quality customer support and related repairs. At the moment, the replacement fund has provided a washing machine in which the "entrance" for the water hose is very carefully hidden (it falls inside the body of the washing machine). The repair of the purchased goods guarantees only the correction of the claimed defects, but promises mandatory breakage upon receipt of the same equipment (after repairing the washing machine and delivering it to us, we could not even carry out one washing cycle, since the washing machine does not drain water and strives, by audible sounds, to plow the void around the habitation of any other planet, but not the one where it was assembled). One question, can you tell me where to write a complaint so that it will be accurately reviewed?!

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Владислав Ерофеенко

Level 11 Local Expert

I originally planned to buy online, but I wanted to watch it live. Of course, I do not carry such amounts on the card, so the loan took about 15 minutes, everything is clear. I was pleased with the range of equipment - a large one, I did not even expect it, but some models are custom-made.

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Aliaksandr Murashkа

Level 8 Local Expert

The usual store of this chain. Competitors are beaten by convenient installment terms. The choice is not great, but for a small town it is quite good. The staff is trained, delivery is usually paid.

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Андрей ЗМУШКО

Level 7 Local Expert

I buy goods in the 5th element, because I know that in most cases the goods are in stock and delivery within 1-2 days, unlike other stores

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Светлана Станкевич

Level 2 Local Expert

The seller is lying that the goods will only be in installments and the banks will not charge extra, for example, from a dishwasher and a robot vacuum cleaner, but they will only take it from the TV, they lie, they will take it from everything, don't believe them, they drive over the ears.

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елена минич

Level 7 Local Expert

There is an assortment, professional advice from those. staff. A convenient calculation system is convenient for you. Warranty and the possibility of returning the product.

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Ирина

Level 2 Local Expert

Hello. I recently bought an electric razor as a gift.The birthday boy is very pleased.Two years ago, we bought a Kivi TV in the same store and were also satisfied. I recommend the 5 element store to buy goods 👍👍👍 But I am very disappointed that the gifts are distributed only in the Russian Federation, but not in the Republic of Belarus.

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Александр В

Level 7 Local Expert

Overall, the store is not bad. The atmosphere is a choice, etc. I really don't like the imposition of additional staff. guarantees and similar services. It's especially unpleasant to look at faces when you give up on it all. I would like the management of this network to motivate and reward employees with something other than the percentage of services imposed.

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Регина Литковская

Level 8 Local Expert

I recently placed an order on the website, then I found another model of headphones that are cheaper and have the same characteristics. I contacted the support service to cancel the first order, and the operator helped me resolve the situation quickly and simply. Excellent service and support service.

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Виталий манюкевич

Level 5 Local Expert

I respect this chain of stores. They always have friendly managers. I am especially attracted to the girls of their online chat tech support. But the store itself is always ready to help. There are plenty to choose from. And the prices are nice.

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Алекс Черноокий

Level 8 Local Expert

I decided to buy a smartwatch because I needed something convenient for tracking activity and notifications. In the store, the consultant helped to sort out the models and explained which ones hold the charge better and which functions are really useful. I chose a model with a pedometer, sleep monitoring, pulse measurement and the ability to record workouts. I am very happy with the purchase. Now I am always aware of the time, messages and health status.

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Анюточка Сокол

Level 8 Local Expert

I was looking for a gift for my mom, I wanted to buy a really necessary and useful thing. I looked at the catalog for a long time, and finally ordered a Karcher steam cleaner. Mom has already tried it, it cleans perfectly, it's not cheap, but it works out. Cleans without chemicals, especially convenient in the bathroom. Thanks to the consultants, they showed me how to use it when I picked up an order from the store.

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Денис Арелевый

Level 8 Local Expert

I wanted to take a monitor, but there were no suitable ones in the hall. The consultant helped to select the site according to the necessary characteristics. We found 27 inches, with a frequency of 165 Hz, 4K, just right for my needs. He helped arrange everything, explained the delivery and payment. After 5 days, the monitor was already in the store.

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Дима Залесский

Level 2 Local Expert

I can't say anything good..On December 24 , I bought a sewing machine and paid immediately ..We checked in the evening - she doesn 't sew ..On December 25, I took it back in the morning..only then did I find out that they were checking the machine visually, but the product could not be replaced or returned..The New Year 's gift is ruined, as is the mood ..

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Алла Глушко

Level 3 Local Expert

I would like to see more competent sellers. It is often problematic to get detailed advice about the product.

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Олечка Раденя

Level 7 Local Expert

The Fifth Element store is my favorite! You will always find the right thing here, and the consulting guys are always positive, they will prompt and help. I recently bought a TV set, so they also wrote off my bonuses. The service is excellent, the customer care is felt. I recommend it to everyone!

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Д Р

Level 10 Local Expert

The best store I've ever been to when looking for a good TV. Sales consultant Daniel R is just a cool specialist, well done! I explained everything very clearly and helped to make a choice!

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Виталий Тумарович

Level 3 Local Expert

Good afternoon! I purchased a robot vacuum cleaner in the 5th element, I was very pleased with the purchase and service!

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Серафим Кольский

Level 9 Local Expert

I took a Polaris coffee machine, I've been looking at it for a long time. It doesn't cost a penny, so I was a little nervous about the delivery. Everything was delivered safely, the box is intact, everything is neatly packed inside. The documents are in order, the receipt was attached separately. The service left a good impression.

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Артем Селюжицкий

Level 9 Local Expert

I've been wanting a smart speaker for a long time, so I bought an Alice Midi here for a special offer. I've set up everything and enabled my Yandex subscription. High-quality sound, recognizes voice commands perfectly, works smartly, microphones are picked up even from the other end of the room. I am very pleased with the purchase.

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Саша Шейкер

Level 9 Local Expert

An employee in the hall helped to find a filter jug. She explained about the cleaning steps, which cartridges fit where. Honestly, I said that it makes no sense to take the most expensive one if the tap water is already normal. Thank you for your honesty.

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Сергей Пискун

Level 2 Local Expert

I bought a hair clipper, a very good model and a high-quality product! It works perfectly 10/10

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Владимир шабан

Level 4 Local Expert

The website states that the product is in stock upon arrival at the store, it turned out to be only on order

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алла м

Level 8 Local Expert

A modern store, large, bright, with an excellent assortment of goods. It is located in the city center, which is very convenient for visitors. The service is at the highest level! Lots of trade discounts! I wish the store great profits and prosperity!!!

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Саша

Level 9 Local Expert

I needed an HDMI cable, the consultant advised not the cheapest, but high-quality, I took it with a normal braid, 2 meters, 4K support. I connected it and everything flies, without artifacts.

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Артем Талашко

Level 4 Local Expert

Not all sellers understand what they are selling. I even met a boorish man on the phones a couple of times, after which my wife and I left and bought what we needed elsewhere. But there are a couple of good, outspoken sellers who will help or advise something. Often there is only one cash register, even when there is a queue of 7 people, although there is an opportunity to work in two or three cash registers. At the checkout, along the way, only one cashier really understands his business, for the rest, anything that is more difficult to break through the barcode (for example, receiving a purchase through an online store) can cause difficulty. But in general, it's a big store, it sells good goods. The overall impression is good. I bought a lot of things in it.

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Артур Прокопеня

Level 10 Local Expert

I decided I needed a big TV. There are enough options in the store, the consultant helped with the choice. I went through all the functions, chose TCL with a discount on Black Friday

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людмила со

Level 18 Local Expert

A normal electronics store. If something is not available, you can order it on the website with pickup in this store. The prices are adequate. There are normal discounts on current products. The consultants are competent, not intrusive. Convenient location.

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Анна Сташко

Level 7 Local Expert

I recently purchased a bread maker. I really liked the service, the consultant helped me choose a model with convenient controls. I've already tried it, the bread turns out soft and fragrant.

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Василина Макарова

Level 8 Local Expert

I took the vegetable dryer, turned it on at home, it worked for about 10 minutes and began to rattle violently, like a tractor. The store checked everything, apologized, and offered another one. We made an exchange without any "first to the service". Very adequate guys, respect.

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Гуцаев А.П.

Level 10 Local Expert

Everything seems to be there, but it feels like there aren't enough cleaners, especially noticeable on the stairs to the second floor.

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Иван Вишевский

Level 19 Local Expert

A very good store, as well as the entire 5 element chain, convenient location, Parking. There are many promotions and discounts. A huge selection of products. Polite staff

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Леонид Савастеев

Level 11 Local Expert

5 Element, it is in any city 5 Element))) A large selection, reasonable prices, courteous staff. True, consultants often know less about the product than buyers, but this is the problem of all Belarusian electronics and equipment stores)

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Никита А.

Level 15 Local Expert

0 stars. The most terrible store and the attitude towards customers. We bought a new refrigerator, it broke down exactly a year later 👍🏼 The ventilation is not working, and the refrigerator is not working, it is warm in the refrigerator. Next, we call the store where they gave us the number so that we can contact the service center ourselves. They ordered a part for ventilation, and were told to wait until next week, as a result, next week they also said to wait another week. Then 2 weeks passed, the part did not arrive, and it was said that the master would come and write out an act to replace the refrigerator. As a result, we had to go to Minsk ourselves, where he was discharged… We came to the store with the certificate, where they ordered us a refrigerator and in a day they have to deliver a new one, pick up the old one. As a result, we waited for the delivery day all day, we call in the evening at 18:00, "he will arrive within an hour." It's 21:30 now, no one has brought anything 😐 Moreover, they did not even give the courier's number, no one called about the transfer, etc. It's just that this attitude is not the first time in this store. We have been living without a refrigerator for 3 weeks, it also looks like we will wait the same amount for delivery👌🏼 In general, after that, there is absolutely no desire to buy anything in this store. Thank you.

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Лилия Абрамович

Level 9 Local Expert

The service is excellent, the consultants are competent. They helped me choose the perfect tablet, taking into account all my requirements, without pressure and the pairing of expensive models. For the equipment only here.

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Костя Баланчук

Level 8 Local Expert

The assortment is excellent. The stores, however, do not have everything, but there is a huge selection on the site. I found a top-end gaming mouse and accessories for my setup.

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Роман

Level 8 Local Expert

The staff does not impose what to buy, but tries to choose exactly what you are interested in. Special thanks for that. In general, there is a choice, if they bring what they need by ordering via the Internet.

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Наташа Машковец

Level 8 Local Expert

I recently bought laundry in this store. I can't help but say about the consultants: they were very polite and answered all my questions clearly. I was very satisfied not only with the purchase, but also with the quality of service.

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Olga G.

Level 3 Local Expert

We took the phone and the watch in installments, ordered an extended setup for the phone. The consultant said that the cost of protection already includes setting up the phone and pairing the phone with the watch. They also clarified with the consultant about the cost of protective glass, but after clarifying the price, the consultant was told that we would not purchase glass. After registration, after leaving the store, we decided to check the cost and found in the receipt that the consultant broke the glass for us, which we refused, and punched the work on setting up the phone (although before that, he claimed that this service is not paid separately, but is included in the cost of protection). When receiving protection, none of the specialists warned about the timing of activation of this protection. This is not the first case of disgusting service. When making a purchase and a receipt, specify what you are paying for and what is included in the purchase price.

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Иван Бандарик

Level 12 Local Expert

A normal store is no different from the rest of this chain. The only thing I can say is that a very intrusive consultant got caught and did not answer my questions, but insisted on selling what was beneficial to him, well, this is his job, but I never got the answers.

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Мария Костель

Level 5 Local Expert

Very polite staff A large selection of equipment. If something is not available, you can always order it on the store's website and it will be delivered free of charge to the pick-up point

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Наташа Карцева

Level 8 Local Expert

The oven was delivered, the couriers were careful, they brought everything in one piece. It's nice when everything is done professionally.

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Роман Кроткин

Level 9 Local Expert

the assortment is normal, the prices are average, the service is pleasant, everything is fine

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5 Element

128 reviews