5 Element

4.7

347 ratings

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Алексей Жуковский

Level 9 Local Expert

Here you can look for something from household appliances or electronics. And even buy it if you need it "now" - the choice and prices are acceptable. And if you have a loyalty card, get a discount of up to 25% on your next purchase (accumulated points do not burn out for as long as 6 months). The staff is young, diligent and attentive. There are many points of the network in Minsk and across Belarus. It is worth looking here periodically. 🤔

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ksenya s.

Level 3 Local Expert

I advise consultants and "promoters" to take courses in sales (not aggressive), as well as to delve a little into the technical characteristics of models, even those that are not so profitable for them to sell. They just threw an order slip at me for refusing insurance. I really love the 5th element for its low prices and wide range of equipment, but after visiting the store, I immediately lose the desire to contact the service in the future. I hope that the people who work here will begin to take into account the wishes of customers and advise the equipment according to their preferences.

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Tanya Romashko

Level 4 Local Expert

I regularly shop on the 5 Element network. Six months ago, I purchased a robot vacuum cleaner with the Protection+ program. The sales consultant emphasized that any mechanical damage will be repaired under the manufacturer's warranty within 1 year from the date of purchase. The vacuum cleaner got stuck and the top glass cracked. I contacted the customer service for repairs. It was refused on the grounds of "this is a cosmetic issue." When it takes a long time to figure out "Why? How?" - the store just shrugged their shoulders and said to repair at their own expense. In response to the complaint, the answer was received - "the fact of unreliability of the information received has not been revealed." Excellent result Also, the "protection +" program was purchased for a vertical vacuum cleaner and a dishwasher, WHICH was terrible. I will not buy anything, I will not recommend the network, because the service is at a "high" level, the main thing is to pay. If you buy it, then only when recording a conversation, because then you won't prove anything at all and you'll also be guilty. Have a good shopping experience

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Владислав Чистяков

Level 16 Local Expert

I ordered a Gefest cooking surface from the online store after an unsuccessful experience with the Gefest online store and 21st Century delivery. Everything was great here. The goods were delivered in the best possible condition on time. Thank you so much for your work.

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Alena K.

Level 26 Local Expert

The store's assortment is certainly good, but its consultants need to be sent to multi-hour customer service courses. I stood by the MFP for 10 minutes, which I needed, but no one came up to me. The consultants were huddled a couple of meters away, cheerfully discussing pressing life problems, they didn't care about the visitors...For comparison, I want to admire the consultants of the "5th element" in the Green City shopping center - an ideally professional approach to work, they will always send you a consultant who is deeply versed in the product you are interested in.

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Darisha_

Level 4 Local Expert

Sellers are not as friendly as possible, they try to impose additional products that are not needed (5 times I said that it is not necessary). I face such a problem not only in this store, but in stores throughout the network. If you already offer, then you do it beautifully, and not "you don't understand anything, you won't do that." You can buy small things, large household appliances, laptops, etc. - I do not advise, they will impose a lot of additional sales for not a little money, also in installments with overpayment)

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моксем х.

Level 6 Local Expert

I bought a convector, decided to trust it and not check for damage before buying. While at home, during unpacking, I discovered a dent in the case. It's not big, and it doesn't play a special role for me, the main thing is that it works, but there is a sediment. It turns out that everything in the box cannot be trusted. Plus, the warranty seal was broken, which is strange, since the product is new, but it feels like it was already in use.

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Анастасия Кутькина

Level 2 Local Expert

Nikolay, an excellent consultant (promoter), bought a TV with my husband on 06/05/2025, a non-intrusive, very pleasant young man, explained everything competently and quickly, focused on our price category. We also thank Andrey for the quick registration and help with the subscription.

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даймонд Даймонд

Level 23 Local Expert

The main thing here is to find the right consultant, because many people do not know anything. Today they told me that they can provide a service for connecting a gas stove ((( It is disappointing that it is men who are technically illiterate. Another problem is deafness, they do not hear the customer's desire and, apparently, they are not taught click-orientation and sales at all

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Аня Л.

Level 3 Local Expert

We bought a washing machine here only because of the price and the installment plan. Consultants - it would be better if they did not exist, it is much more productive to figure out what you need and just buy yourself, since apart from sniffing what is more profitable for them to sell, they do nothing at all from the word. I think that with the next purchase, I will fundamentally pay extra elsewhere in order to get a normal consultation and enjoy the purchase, and not that's all…

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Potato 3310

Level 9 Local Expert

The staff is kind, don't be afraid to ask something, they will help you. There are quite a lot of products. I bought the product perfectly. In short, the class.

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Юрка Нн

Level 11 Local Expert

The service has completely deteriorated. I ordered gifts for the new year, they were supposed to be delivered before 31.12, in fact today is 3.01 and there is no product! I got burned a second time... Never set foot in the fifth element again...

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Владислав Исаков

Level 2 Local Expert

The spouse came for a certain model (nova 12s) the price is acceptable even in comparison with online sites (a little more expensive, but bribed by the gift and the availability of the model in the store, no need to wait for delivery) The seller immediately approached, but unfortunately his advantages end there. He began to impose another model ( saying it was better in terms of parameters on Huawei, there are no Google services, everything needs to be installed, not everything will work, etc.) We decided to think about the choice, and when we got home, we compared the models offered to these employees. As a result, the models that he imposed are worse in terms of parameters, Google installs on Hyaway without any questions, even there is a video on YouTube. There is no desire to return to this store after such a consultation ( ordered for the 21st century )

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марат казей

Level 9 Local Expert

The store is galimy how many times it has already been there, then the film should be glued for 50 rubles and then the bubbles do not appear, they do not want to re-glue, I remember taking the phone and there was an action that the bracelet was a gift, they said we did not have bracelets on the store, they say it was not fate I had to call at 5 to find out and constantly sell what they need to sell, not what Do you want to charge for a certain budget

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Дарья Глухова

Level 3 Local Expert

It is impossible to communicate with consultants, this is some kind of horror. They aggressively sell Haier, we came to choose an LG refrigerator, we wanted LG, there are several models in the store, but instead of telling me about LG, they prove to me that haier is much better. It seems that the seller's goal is not to sell, but to sell ONLY haier. They communicate aggressively , with hitting, arguing.

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Егор Stream

Level 12 Local Expert

Friendly staff, affordable prices, a great range of equipment and all kinds of useful things

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Sergey Gogol

Level 8 Local Expert

I sometimes bought goods there, in general, the most common 5 element, I can't say something very good or very bad because they are always all the same, but relatively convenient location

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Алла

Level 10 Local Expert

I've already written it. It's a wonderful store. Thanks to the service staff. I recommend my friends to visit there.

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Юлия Д.

Level 5 Local Expert

A big plus is that a certain product that you want to look at before buying can be moved to any nearby store that is convenient for you, and it will also be unpacked. And that's it. I did so, they offered to move the goods to make sure of some details. But it was issued as an order, but okay, half the trouble. I was satisfied with everything and decided to buy it in installments. As it turned out, this moved product is already a product from a store where you have to pay 19 rubles for delivery. And installments are given under a loan agreement. When I got home, I found in the online store that the delivery is free for online orders. And no one in the store even said that, for obvious reasons, to snatch at least some pennies. But because of these pennies, you completely discouraged the desire to purchase equipment in your stores in the future.

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Ice cream

Level 22 Local Expert

It is always stuffy, there are few stocks. The staff is friendly and always ready to help. there is a parking lot. there is a bus stop nearby

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Анастасия А.

Level 2 Local Expert

Yesterday we bought a microwave oven in element 5 in hippo on Goretsky. I liked everything very much. Anastasia, the consultant, was polite, explained and showed everything, and immediately came over. Thanks

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Потап Ушлёпов

Level 12 Local Expert

A large selection of goods. Good and responsive consultants who, frankly, need to be caught in the hall. It's like we're hunting them))))). But if you find them, they will clearly explain everything and help you decide on a choice. And they will offer you an additional guarantee unobtrusively . In our case, it was not necessary at all. Although the previous purchase (phone)I used this protection+ and it came in handy.

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Юлия Олеговна

Level 7 Local Expert

The goods are good, but the consultants always spoil the mood. Either they stick too much, or no one is there when you need to clarify something.

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Андрон С

Level 9 Local Expert

It often takes a long time to get a consultation.

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Level 16 Local Expert

In general, it's not bad, but the extended warranty program is a hat, in words it's beautiful, in fact it turns out that it does not apply to this node, to this defect too, but in general, collect everything in a pile and bring it to the service center for diagnosis, although it's not clear why an empty nozzle is needed to properly diagnose the engine? And yes, do not understand which service center engineer will issue an UNMOTIVATED conclusion that this is not a warranty case, how, why and based on what - it's up to you to guess. Do not take an extended warranty, it is better to leave money to file a claim for the protection of your consumer rights. P.S. in Russia, these issues are solved with much more attention to the interests of the buyer

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Юрий

Level 12 Local Expert

Employees offer everyone films for a phone / tablet / watch when buying devices, and the quality of gluing suffers, my wife was glued twice, my watch came off at the edges, although it is not cheap.

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Александр

Level 12 Local Expert

It is not the largest of the elements, but the consultants know their range, they will tell you. And not a lot of people, I walked around calmly, I chose

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Полина

Level 4 Local Expert

An excellent store with qualified specialists. I bought a microwave oven, a refrigerator, and a laptop here. I don't even remember everything I bought from them anymore. Excellent service, always on top.

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Артём Шут

Level 7 Local Expert

1 consultant for several types of equipment is strong , in order to listen to information about the product of interest , you need to defend the queue . Or maybe I'm small and plain I was standing right next to the computer , but they didn 't pay attention to me

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Ирина Пышняк

Level 2 Local Expert

I will never go to this store again! There is nothing worse in the country! The store sells low-quality goods that can't even launch, but whose problems are there??? Of course, the one who bought it!!! Bought an LG washing machine, needed it urgently. The machine made an error when turned on, and the service center told you to contact the store for a refund or exchange. The store switches from one "specialist" to another on the second day. They're just sitting in their pants and they can't decide anything. And I'm afraid to imagine waiting for my money for as long as I have to! First, wait for the master for a week, then their conclusion for two weeks, then a refund for a week. And all this time, washing is your headache, which you paid for yourself. If you sell a low-quality product, please be responsible for it as soon as possible! Why do the masters arrive so late? But because there are a lot of low-quality goods that can not cope. If it's your fault, then please decide for yourself! On the day of the breakdown, you need to come and provide a solution to the person! He came to you, brought his money, which did not fall from the sky, he wanted to simplify his life, but it turned out- he got a big headache!!! There is no customer orientation in business, only in the words "blah-blah" and when they sniff the product. People, walk past!!!!! I bought it on Borovaya Street, but it's the same everywhere!

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Максим

Level 5 Local Expert

Excellent staff, the guys are always friendly, I want to mention Maxim's consultant, an excellent specialist in coffee machines, contact him. There are no special queues at the checkout, specialists are always on site.The service is fast 👍

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Дмитрий Королёв

Level 15 Local Expert

A home appliance and electronics store that you want to come to. I do my shopping there. Consultants will always tell you everything you need about the product. Quick registration. Delivery. Flexible system of discounts and installments.

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Gerrero

Level 27 Local Expert

In September 19th I bought a phone. The choice is quite large. This is a plus. But the lack of consultants was depressing. I was waiting for at least someone for 15 minutes of those.The support is good, this is also a plus. But they constantly openly hinted to take the phone in installments (this is a minus, because they were going to pay everything at once).

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Че

Level 8 Local Expert

We bought a tablet and a watch there with dad, everything is perfect, I don't see any disadvantages

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AleksandrBulgakov070101

Level 16 Local Expert

There are few promotions and discounts, just a convenient location and parking.

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Сергей К.

Level 4 Local Expert

Thanks guys, very good attitude. And a quick consultation

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Юлия Войшнис

Level 5 Local Expert

I bought frying pans on August 31, they did not offer either a bag or a box, the box is not included)))))) For a moment, the pan is heavy! The store employee did not want to take an additional phone contact, arguing that only one phone number is taken, it is absurd))))))), she did not want to consult on the bonus card at the checkout))))

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Тома Надкирничная

Level 3 Local Expert

A very convenient store, not a single consultant came up in 10-20 minutes, they are talking to each other. Thanks for the service

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Виталик Ерофеенко

Level 4 Local Expert

I bought a bottle of jbl 310 (Goretsky 2) today. A good, competent consultant (seller). I explained everything clearly and in detail about this column, showed how it works, how to manage it. Write out bonuses to him!!!

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Batman

Level 6 Local Expert

A wonderful store where your problem will be solved, consultants work perfectly, convenient location and always a pleasant atmosphere.

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Людмила

Level 3 Local Expert

I bought a vegetable dryer. While I went to pay for the purchase, the seller packed the goods with another instruction (from another model). Is this called a negative attitude???

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Rudy84

Level 9 Local Expert

The store is not bad! But there are few good consultants! I liked Maxim (only the name on the badge) in the kitchen machines! I told you everything from beginning to end! And sellers periodically check with him on other products!

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Пётр Г

Level 13 Local Expert

Poor service, employees don't work well, consultants can't cope, so only in this store

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чирко иоанн

Level 6 Local Expert

It's a great store, especially the tech consultants..Thank you for a very good choice of vacuum cleaner

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Платон З.

Level 6 Local Expert

In the evenings, you need to get through to the consultant, you still need to try - everyone is busy, you know.... Products marked "markdown" are like new ones on the Internet, I just throw in the original price, cross it out, and write a new one

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Александр К.

Level 6 Local Expert

I thought not to write a review, but everything is torn right inside)) I purchased Apple wireless headphones, everything is OK when placing and receiving an order. There are no questions. Then I come home, I look among the documents there is no warranty card. The next day, I write to the operator on the website in an online chat that I was not given a guarantee when buying the product. The operator informs: in our network, the main thing is a receipt, but if you need a coupon, then you can get it from the store)) The question is why this was not done immediately. Well, OK, I think I'll write it out, because I know from my experience that checks burn out and having an Apple phone and watch, wherever I buy them, they give a guarantee. Moreover (for a moment!) - this is not a Polaris electric kettle and even let it) I come to the store, at the checkout I inform you about the product purchased yesterday and say that I would like to receive a warranty document for it. The cashier at the checkout answers me, go to the seller of computer equipment. I'm spinning in my head where to look for him)) Yesterday, I picked up the headphones at the pick-up point for pre-order and did not see the seller of computer equipment in person. I persistently tell the cashier, let the seller come himself. OK, they brought it)) During this time, a "herd" of employees gathered around me, I apologize for my Russian, but there is no other way to call it. Yes, before that they were all standing in the checkout area, examining me from head to toe, as if I had come to their house to ask for a piece of bread))) I am interested in the seller of computer equipment, why not immediately issue a warranty when buying the product, to which I received silence in response. The collective standing next to him continued to squint further. In general, I'll get over it. In conclusion, I want to write: let each of the employees put themselves in my place, what would they do? Well, no one canceled the etiquette of customer service. Below I attach a screenshot from the Official website "5 element", which interprets that: "When buying equipment, pay attention to the fact that the seller will make a mark in the warranty card." Unfortunately, I didn't pay attention, but neither did the store)

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Eva Sagirova

Level 11 Local Expert

not a large selection of products

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олег кухаренко

Level 19 Local Expert

I did not find Horizon TVs, managers are trying to sell more expensive goods.

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Sergey Yaskevich

Level 12 Local Expert

Good store, helpful staff

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Сергей Б.

Level 6 Local Expert

A wide range of products, delivered per day to order, consultations

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5 Element

107 reviews