5 Element

4.7

398 ratings

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Эдик Я.

Level 2 Local Expert

Good evening, in the month of May, we bought a phone for a child and glued an armored film, which is not cheap, today we came to ask what could be the reason, the person who glues these films made us guilty and said that we ourselves peeled it off and re-glued it, but this is not the case, the conclusion suggests only one thing the money was taken for the armored film and Stickers are the cheapest ,people don 't see each other for this divorce

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Ирина Гловацкая

Level 3 Local Expert

I bought a laptop on credit 2 months ago. It turned out to be a low-quality product, I handed it over 2 times to the service center. I wrote an application for a refund. They don't want to return the money and they don't want to exchange it for another product either. It's just awful!!!! The staff of the service center were arrogant, disrespectful, there was no apology from the word at all!!!! This is the first time I've encountered such a situation since I fell into a financial trap. I no longer have confidence in the 5 element store!!!!

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Катерина Кулак

Level 3 Local Expert

On November 30, a dishwasher was bought in this store, a consultant, a young guy, foaming at the mouth, tells us that November 30 is the last day of Black Friday and only on this day the discount will be tomorrow instead of 2,300 rubles, it will cost 2,500 rubles. But on November 2, when we arrived to pick up the goods, it turned out that the dishwasher costs 2,150 rubles. There was a very unpleasant aftertaste, I understand that this is marketing, but still you can't treat people like that.

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ПСИХОЛОГИНЯ IRINA

Level 4 Local Expert

The store has a pleasant atmosphere, there is no intrusiveness, but if you need advice or advice, there are always competent staff and an administrator nearby. I would like to mention Pavel Potocki, thanks to whom we left with good purchases. Polite, competent, erudite. In the process of questions arising about the goods for purchases, all consultants are involved and everyone tries to satisfy the customer's request. Thank you, the purchased goods make us happy at home.

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Ирина Шатило

Level 3 Local Expert

We bought a kiwi TV with plus protection in this store, brought it home, turned it on, only YouTube works, and sometimes it's not always okay, sometimes the image is in pixels, the netflix application that was in the factory firmware shows pixels, KinoPoisk and the hall as well. They handed it over to the service , and in conclusion they wrote that the service is not responsible for the operation of third - party applications . And according to the protection program, no one wanted to remant it to me for 200 rubles. They were given away for this protection just like that ..... I advise no one to buy anything here at all, much less take protection, etc. Pay the money, and there will be no repairs.I am attaching a photo of how the TV viewer works. It's better to buy equipment from a less hyped store that values its reputation.

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Алина Жидок

Level 3 Local Expert

Unfortunately, the work of consultants leaves much to be desired. They cannot give advice on the product, do not take the initiative, and if you need to get information, you have to call them. However, it is worth noting that the cashiers in this store are very polite and friendly. The range of products is diverse, the choice is wide. (it concerns this particular store)

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Andrei P.

Level 12 Local Expert

Heaven and earth compared to the second in the city. In this case, you will run after employees yourself, trying to figure out which of them is responsible for a particular product. Then, after writing out a check and paying, it turns out that the employee has disappeared and is waiting for his purchase for another 10-15 minutes.And I also forgot, and in communication they said right away that the quality was worthless and the alternative was not offered in their store or even in their network, But you will fight back several times on Vostochny, so I'll look at it myself and then I'll call. And while I have already paid, they are already meeting with the product to check its operability, guarantee and give it back. By the way, in the north, they said about the warranty that you have a receipt and no one checked whether it turns on or not.

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Alesia B.

Level 4 Local Expert

The staff knows the product, will prompt and advise, very friendly. The consultant helped us choose the TV quickly, clearly and according to the characteristics that we needed and in the right price range.

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Убляшечка

Level 4 Local Expert

I bought a laptop for 4690 without an OS. The website stated that 32 GB of RAM, they sold a laptop for 16, I didn't look at it myself, but instead of telling the sellers about the laptop, they started selling me a Windows license that doesn't exist!!! (there is a license key for Windows, and Windows itself is downloaded from the official website and it is licensed).

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виталий михалицын

Level 10 Local Expert

A large selection, a spacious store, pleasant sellers. Affordable prices. You can arrange credit and installments on the spot. Convenient access. Large parking lot. There are places for the disabled

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Елена Абрамович

Level 7 Local Expert

The store is nice, the staff is polite, but there are two disadvantages... 1) they offer an extended warranty, (for some products it is really necessary) 2) and the second minus, the money for the unused warranty is transferred to the card, and you can pay for another product with some percentage. It is better to return cash for an unused warranty.

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Сымон Дудыка

Level 17 Local Expert

A good location, a large selection of goods, but monotonous, China rules in all positions. I used to always buy all the electrical equipment here. Now I need to buy a gas panel, but something stops me.

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Мирослав Установщиков

Level 11 Local Expert

Great store, great selection, discounts, promotions, friendly staff, affordable loans and installments.

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Кип

Level 11 Local Expert

A very decent store, a huge assortment, in the absence of the store itself, you can order on the website and pick up the goods in two or three days. Stocks can also be caught not bad . Sellers are qualified, in the majority, but sometimes they try to push in, obviously "necessary" additional agreements

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Веста Минеева

Level 10 Local Expert

A good store. A variety of goods. Regular discounts, which are always available on the Internet and through special printed booklets. Sellers inform customers well when choosing a product, so it is very pleasant to make purchases.

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Николай Николаевич

Level 24 Local Expert

Retail chains selling electronics are becoming obsolete. All trade goes online. The large area of the 5-Element store and a large staff of employees give a high mark-up on the product.

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Ivan Chuzhoj

Level 9 Local Expert

Never take into account the information on the store's website about the availability of the product. According to the consultants themselves, it does not correspond to reality at all. Online orders are handled disgustingly. To summarize: only a personal visit, and when ordering through the store's website, immediately clarify the situation by calling the store, the order processing status is a complete mess.

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Катерина Стрельцова

Level 3 Local Expert

I would like to leave a review about the store on Sovetskaya Street. So that other people don't be led by consultants who just sell the product and hang noodles on their ears. My mother turned to this store to buy a TV, they helped her choose a TV. And then they began to explain that the TV is flat and the sound in it will be bad and therefore it is necessary to purchase a speaker system for it. At the same time, please note, no one turned on the TV and showed what sound it was.But the beliefs of the seller of the "dilution" were so convincing that mom went and safely purchased it all. TV and speakers for the price of a TV! When we came to my mom's house to help install all this, we were just shocked by this acquisition. The TV was going great and the sound was great. Therefore, without taking out the speakers, they were taken immediately back to the store. In the store, of course, no one wanted to take anything from us. With great pleasure, they gave us a book of complaints and even told us which office we could go to the city executive committee and continue to complain. Which is also somehow very strange for employees?!It turns out that the bosses encourage this kind of "divorce" in the store, since the employees react so calmly to this and also advise themselves where to turn next. Never in my life would I advise anyone in this store to listen to sales consultants!!! They will lick you right away and tell you fairy tales, just to give you more goods, and then they will stand and haughtily say that these are your problems.

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Виктор С.

Level 4 Local Expert

The payment for small items is very poorly organized. To buy one battery, you have to wait a long time until you pay for large purchases, loan processing, etc.

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Маша Ковальчук

Level 3 Local Expert

Many thanks to the consultants Artyom and Evgeny for their help in choosing a phone. I was following a specific model, after listening to the preferences, I was offered to consider another model in the same price segment, but an order of magnitude better in terms of technical characteristics (I must note- very detailed and accessible (!) we explained the subtleties and features of both models, and demonstrated in practice a significant difference). I especially liked the lack of competition between consultants, because for a while I hesitated, I was offered to contact another consultant for additional services.an opinion I also want to mention the work of IT specialist Alexander - he glued a protective film, helped install the software, explained in detail how to use protection applications, and answered all questions. I was very pleased with the purchase, the professionalism and the attitude of the specialists. I hope the management will be able to convey my feedback to the staff and financially consolidate the joy of the quality of their work.

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pyaliv

Level 10 Local Expert

I always take the equipment here. A huge assortment, a discount system works (not as poor as in the electric car), it's a pity only up to 20 work. Often you have to come to the "Crown" later, and the 5th element is already closed. But you could have bought something. Here at 9 a.m. it is not clear who goes there.

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Анастасия В.

Level 2 Local Expert

Absolutely incompetent staff. I usually study the product of interest online and order what suits me according to the characteristics. But twice I had the temerity to turn to "consultants", since the product was needed "here and now", and all two times I was faced with the amazing incompetence of the staff. Case 1: I needed a hair trimmer on a battery, it was bought as a gift day after day, to my question about the power supply method, the "consultant" replied that it works both from the mains and from the battery. Having already come home and studied the product in detail, I saw that it works only from the network, which fundamentally contradicts my request, immediately voiced to the "consultant". The product cannot be exchanged and returned, so 139 byn flew into the pipe. Case 2: I looked in to buy a water filter and a cartridge for it. I chose the jug with some help from a "consultant" (the help consisted in the words "I use this at home and advise you"), and I ask you to give me a cartridge for it. The girl takes a box with three cartridges from the counter and says that they will perfectly match my jug. After the purchase, having already unwrapped the goods at home, I saw that the cartridges had a completely different shape, and only a person who had not graduated from the 4th grade of the parish could confuse them. The package is opened, one cartridge out of three is in the water, so no one will refund me. 23 byn also flew into the tube. Conclusion: I do not advise contacting "consultants", I advise you to study the product yourself and buy what really suits you, otherwise you risk losing your hard-earned rubles to the income of a large soulless corporation.

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Иван Абрамович

Level 5 Local Expert

A wonderful store of batteries and electrical equipment! Excellent staff who will always come to the rescue and tell you which product is best to buy!!!

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Elena I

Level 9 Local Expert

Good assortment, courteous staff, comfortable

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BadBoy Vol

Level 11 Local Expert

I was choosing an oven. There are not many shares. Sellers know what they are selling and have told and shown everything in detail. I liked the service. The assortment is large.

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Галина Загадская

Level 10 Local Expert

I like the store's range of products and service. Always attentive and competent consultants. IT specialists work well.

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Александр Маркевич

Level 6 Local Expert

There is a large selection of goods, there are discounted goods, all the goods that I bought there correspond to the stated characteristics and, most importantly, they still work

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сергей шабан

Level 12 Local Expert

A good store, an excellent selection and a diverse range of products. One thing bothers you when you come to buy a TV, but they try to sell you, and as a rule they sell you an acoustic system, and both. It's very stressful. I wish it wasn't so intrusive.

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Марина Д.

Level 3 Local Expert

I bought a refrigerator in the 5th element in the "crown", the store is not bad, but the delivery is terrible...the first time they delivered a refrigerator with a dent, the second time they brought it and put it at the entrance so that it was not possible to inspect it properly, it was not even possible to close the front door, they dropped everything that hung on the walls...I am outraged by such a delivery!!!!!!!

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Дарья Зубко

Level 2 Local Expert

I believe that the 5 element store chain does not deserve a single star. A Leader sewing machine was purchased in the city of Baranovichi, Korona shopping center, 5 element store. At home, they saw a malfunction in the line selection regulator (the wheel does not turn) On the same day, literally 2 hours after the purchase, they returned to the store. After complaining to the Expert, they heard the words "You don't have to tell me anything, I don't understand anything about it anyway." The question is, how do you hire employees? And, please, do not write a hackneyed phrase in the answer: "employees will receive additional training." Somehow I don't care what happens to them. After making sure that the regulator was really not working, the machine was sent to the "service center". Let me remind you that after the purchase, we did not use the sewing machine for its intended purpose even once. After 10 days, I received an SMS that the machine was ready for delivery. Answer: the machine is fully functional. But the line selection knob, as it did not spin, does not spin. Compared with the same typewriter in the window. The display case is fully operational. In the end, what do we get? The 5-element store sells equipment of inadequate quality. (factory defect). The service center does not see any malfunctions (is there even a service center? Or do you take the equipment to the warehouse to stand for a couple of days?) this is an opinion because this malfunction is immediately visible. They gave away the machine for protection +, although this is the manufacturer's fault and yours. The warranty has not been extended. The car left again for an indefinite period. LET ME REMIND YOU THAT THE MACHINE HAS NOT BEEN USED FOR ITS INTENDED PURPOSE SINCE THE MOMENT OF PURCHASE. I thought that in such a store, quality comes first, but I realized that it was better to buy goods at the market or at other sites. The nerves will be intact. How do you check the product before putting it on display? Why doesn't the consultant check the product before packing? Why do you give a guarantee for something you are not sure about? How has your network not been shut down yet? How beautifully sellers hang noodles on their ears before buying and how careless employees are after. In the plan: "what do you want? Yes, we also see a malfunction, but the service center... can't do anything to help. It's not our fault." I DO NOT RECOMMEND THE 5TH ELEMENT AS A STORE. It is clear that we will achieve nothing with this review, but after reading it, other people will bypass this network.

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Паша

Level 7 Local Expert

The staff is just a bomb, there are a lot of goods, even if something can not be ordered through the online store, there are no complaints about the work of the store at all, I like it))))

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naisatop

Level 6 Local Expert

It is impossible to wait for a consultant, I stand for 10 minutes, I tried to look for someone to help and at least who

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Иван Пашкевич

Level 4 Local Expert

The staff is rude when choosing a kettle, they judged for the choice, they said this kettle is bad and will not suit you, I have one question for them, why would you sell a kettle that you yourself say is bad?

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Алексей кудрявцев

Level 7 Local Expert

A lot of cool equipment, normal prices. There are some nuances with the return of various goods under warranty.

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KNOX

Level 9 Local Expert

The staff does not understand what they sell. Do not expect a discount when selling from the showcase. Also, the staff is very, very unqualified when buying goods from them, their duty is to tell everything about it and show it, and then when I bought the thing from them, I came because there was no detail as I thought, but it was hidden in a place where batteries should be. I came and said I'm sorry, there is no detail and she told me, young man, do you understand this at all, that's where this detail is located. That's the point that I come to the store and buy this stuff from you and you must and must tell me in advance that it is there and not be rude about what I buy 1 time in my life.

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Ирина

Level 14 Local Expert

We bought a washing machine. It took a very long time to choose, the consultant told everything in great detail about each car, showed everything by example. A very polite and courteous young man.

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Игорь Кравченя

Level 5 Local Expert

A good store, which cannot be said about the negligent smoking employees who set up a smoking room from the bike park. Bicycles are sprinkled with ashes, and money changers and children are smoked, they do not respond to comments. They sit like chickens on perches and smoke. Please contact the store's management, give them some kind of smoking area or transfer the bike park, otherwise it's some kind of horror. Probably, in order for something to get off the ground, you still need to leave an entry in the book of proposals.

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Andrzej R.

Level 4 Local Expert

I bought a lot and the goods were of poor quality.The money is not refunded. Everyone is on the sidelines, laughing when filing a claim. There is no need to buy more. Check the goods and electronics very well. Otherwise, you will be left with a bad product. It is very difficult to return. Only if it is completely non-working. It will be buggy.An expert will determine them as normal. Be careful... And it's better not to buy anything there, otherwise there is a high probability of disinformation, and wasted money. They're still getting more expensive for this. More expensive than the competition...

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Олег Булько

Level 11 Local Expert

A good store, I buy equipment from time to time, everything is fine. I have never encountered a marriage. The consultants are competent, they can give advice on the product.

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Елена Мордасова

Level 8 Local Expert

Since Sunday, we can't wait for a clear answer about delivery, logistics is working terribly, it's not coordinated. Wednesday in the morning we are waiting for a call and delivery, again it is unknown, the manager answers uncertainly, like not in the delivery course. horror.

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ОляШа

Level 13 Local Expert

I always take the technique in the 5th element. And I am always happy with the consultations. Another 5 elements are engaged in charitable activities, which is commendable. They know and know how to keep customers Although there was a time that they dissuaded from the Bocsh food processor, took Philips, and returned it to the extended service tomorrow.

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Евгений Просто

Level 2 Local Expert

The service is disgusting. Sometimes you just come in to check the price, look at something, so the staff will come at you with various offers, just fight back. And here, I came with a clear purpose to buy, so it's not that no one came up, I didn't find the right person myself and the rocks. I stood for half an hour near the vetrina. The wonderful staff showed up just to close the store.

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Сидорчук В.

Level 3 Local Expert

The "protection +" service is disgusting, not only that when you call a master for a service station, they write it out grudgingly and tearing it from your heart, they also behave rudely, in addition to this, they delay in time and spit on the deadlines, it's just terrible, I've never seen a worse service.

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kavaimi syan

Level 8 Local Expert

Good service, delivery, consulting.

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Елена Абрамович

Level 12 Local Expert

A large hardware store. I put 4 stars because not always the consultant can tell you about the product. If there are interns, let an experienced consultant stand next to them

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Анастасия 👍

Level 9 Local Expert

There are a lot of consultants, but there is little use. We have redone the cash register in another place, it is not very convenient. In my opinion, I've been lost 300 times so far. The staff of some personalities spoils the assessment. Teach consultants how to work and then things will get better

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Дмитрий

Level 7 Local Expert

Great store, great range of products!!!

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OrangoBlue

Level 4 Local Expert

They tried to cram an unnecessary warranty on the product, after the refusal they began to treat it "like a pig", they did not provide assistance in checking the equipment, they tried to sell completely unnecessary goods. Terrible service, terrible staff!

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Михаил Гудач

Level 20 Local Expert

The store is located in the Korona shopping center... The standard store of the 5 element chain.I didn't really like the store's opening hours on weekends: it's not enough until 17.00....

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🤙🤙🤙🤙

Level 8 Local Expert

I strongly do not recommend this store!!!! I really agree with many of the reviews " why hasn't this store been closed yet "

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5 Element

97 reviews