5 Element

4.6

668 ratings

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Innopriate_User

Level 5 Local Expert

They quickly helped me choose my phone, and I'll come here to get my laptop. A huge selection. I always prefer this approach to the client: unobtrusively. They answer the questions clearly and concisely. They take into account your wishes. I liked the service more than in the Electric car. Even if you are going to buy headphones, not an expensive vacuum cleaner - special attention is paid to you, they offer to get a card. I want to buy more here.

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Alena K.

Level 26 Local Expert

The location is convenient, there is a large parking lot and public transport stops nearby. The range of equipment and accessories is wide, new items appear quickly. Discounts and promotions are constantly available, store cardholders are awarded bonus points that can be spent on purchases. There are almost no queues, because there are many consultants working, but their work is not quite logically organized. I chose the product, paid for it, returned, and my consultant is already busy. I have to wait for him, at a time when other consultants are not busy with clients and are walking around the hall. Also, after the purchase, I did not hear anything like "Thank you for the purchase, have a good / pleasant use / come to us again / we will be glad to see you again, etc." 😢

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Галина Старкова

Level 7 Local Expert

I bought a sewing machine, they told me according to the instructions, worked on each reel, all of which had questions, with a full answer and explanation, the warranty period was also satisfied. Thank you very much, sales consultant. She's in her place. Thanks everyone. Who works in this section. The guys helped me choose a TV for my son, and I'm happy with the purchase. We purchase equipment in this store. Thanks

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Наталья Конопелько

Level 3 Local Expert

In March, we bought a new Samsung phone on pre-order, since we decided to buy headphones in the fifth element as a gift, everything would be fine, only half a year later these headphones began to whistle and turn off, when contacting the service they were cleaned and the software was updated, only the whistling in one of the headphones did not go away, but only intensified,the second time they sent it to the service, they said they didn't find anything, but when checking, they don't put headphones in their ear, like it's not hygienic, but I have a big question about how you can check headphones for extraneous sounds in this way.Do not see each other at their promotions, it is better to overpay and be sure of the quality of the product.

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Мария

Level 2 Local Expert

We came to the Fifth Element store on Korzhenevsky 26 to choose a smartphone for mom. I really liked the service of Evgeny's consultant. He explained everything correctly according to the model range of all brands (it is clear that the guy is very well versed in technology) and eventually settled on the Samsung A56 model, although they initially came for the Samsung A35. Mom was very pleased with the gift. We will recommend the store to our friends.

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Светлана Конотоп

Level 7 Local Expert

A lot of things were bought in this store. The consultants are smart, the choice is not bad. You can order it on the website and pick it up at this store. Convenient location.

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Владислав

Level 3 Local Expert

I want to thank the consultant Evgeny for his work, he helped me navigate by phone. I wanted to buy something inexpensive and something playful for my son, so that my son's wishes would be drawn. I bought infinix, it's just the best choice that my wife and I chose based on all the models

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Богдана Пантелеева

Level 5 Local Expert

There are no complaints about the goods, but there are questions for the consultants.After reading the reviews on the website about an inexpensive vacuum cleaner (many positive ones), I came to order the product.The consultant checked its availability on the database (only in stock) and began to convince me that it was very bad in terms of characteristics, cat hair, hair and filler would not be cleaned, etc.Then I asked to show some of the good budget options (I explained that I didn't want to spend a lot on a vacuum cleaner).She immediately led me to an option 7 times more expensive and began to convince me of an installment plan, which I refused.She tried several times to persistently convince me to think about buying one of the most expensive options.The desire to buy is gone.In the evening, I ordered the initial version of the vacuum cleaner to another store.It turned out that the girl tried to "promote" me to a super expensive option by lying about the characteristics of the one she came for.It is very unpleasant that they are trying to "fool" the client.

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Татьяна Труханович

Level 2 Local Expert

I purchased a Polaris PVC 2031 vacuum cleaner on the "recommendation" of the seller in the Korzhenevsky Street store. Six months later, the 500-ruble vacuum cleaner stopped working because the filter was clogged there. They took me to the store under warranty, and I had it cleaned for three months...they gave it back and advised me to change the hepa filter, otherwise the vacuum cleaner will quickly clog up again. There are no such filters anywhere in the city, not even at Ozon and Wildberries. Before that, I always had other vacuum cleaners and had no problems. Don't be ashamed to give your customers all sorts of junk!!! As a matter of principle, I will not buy anything in this store, knowing how unscrupulous the sellers there are.

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Анна Чертович

Level 2 Local Expert

Today, on 03/28/25 , at around 12 o'clock, we visited the 5element store on Korzhenevsky Street . In order to purchase kitchen scissors rondel (250324) on the price tag, the product was at a discount, the price was 25p99 kopecks. When the cashier came to the cashier's desk, she punched out the receipt, wrote off the bonuses, and the product turned out to be 36 rubles. As a result, this product cost 49 rubles, we were surprised by the amount because the price tag was 25.99 . The cashier surprised us as much as possible, without explaining, she canceled the receipt, we were ready to purchase the product for 36 rubles, but she said that it would cost us 49 rubles since she had already written off the bonuses ... and I will send the cashier maybe they will be returned to us … Regarding the cashier, this employee does not behave competently towards the customer, expresses dissatisfaction with the same 8.03 visited this store and bought a polaris hair dryer. The cashier behaved the same way. After today's visit, we decided to leave the feedback. I don 't want to go to this store anymore . According to the current situation, I would like to purchase scissors at 25.99, please give feedback

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Rzaev Rasul

Level 13 Local Expert

An ordinary store, if we talk about a specific outlet. If we talk about the network in general, then the impressions are more positive. The selection of products is quite large, the quality is acceptable. The staff varies from polite and well-mannered professional consultants to arrogant narcissistic boors. It is better not to add products to favorites via the Internet, since the mailing list will torment you, and it is not possible to unsubscribe from it, as in my case, even after contacting the support service. Sometimes they behave like ordinary resales: the goods are available in the store, you arrange delivery, and the next day they call you and say that the goods are not from the supplier))). Overall, I like element 5, but with caveats

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Кристина Ю.

Level 9 Local Expert

One of the few spots where the staff is unobtrusive. You can safely walk around and choose something without consultants circling around. Everything is always clear at the pick-up point, check the goods, inspect, issue a guarantee.

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Митя

Level 23 Local Expert

I will explain why there is one star, there are no complaints about the choice of goods, there are no complaints about the assortment, there is specifically a trick on the part of sales consultants and the policy of the network itself The phone broke down, still under warranty from the manufacturer, I applied through their application, left a request, the time went by, I got to the store as soon as I could (work) They tell me that if they had arrived earlier, they would have exchanged the phone for a new one and that's it, I'm OK, but what about the appeal, everything is in the application, in response no, this is not an appeal, this is a recommendation, what am I??? That is, it is clearly written in the appeal that the application for such and such a reason is just a consultation ? I was angry to the point of impossibility, I tolerate-what to do, what to do?They are taught guile clearly, you can not argue As a result, I was persuaded to hand over the phone to the protection program + I'm OK, I remember that the seller said that if it suddenly turns out that the phone or the thing that will be repaired is not subject to repair in the end, you will get back up to 70% of the cost, I ask that, they answer correctly BUT.....on the card in the form of bonuses, I'm shocked at all, I mean on the card?Why don't your "lures" in the hall talk specifically about this moment, it changes, I was generally upset and then I found out that the repair of my TLF can take up to 60 days and generally decided not to purchase goods in this network anymore, the 21st century is a favorite in this regard, how many moments have always arisen I sent a request for a refund, always direct consultation, calmly listen, explain what to do next, review the application-an agreement on the time and date of return of the goods, no cards and bonuses on the card, and element 5 for me personally is a huge network with a crafty policy

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Саша Коршун

Level 15 Local Expert

I like the service. A large selection of products. Fast delivery.

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Кирилл Чижов

Level 12 Local Expert

A good store Helpful staff They helped me choose a speaker, let me listen to music through it, and told me all the nuances of using it!

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Мистер Фундукин

Level 9 Local Expert

An ordinary online store of household appliances and electronics. It's a pity that there are no simple spare parts for the computer.

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Anonymous review

The review is for the network, not specifically for this store. I ordered a mattress through the online store of the 5th element. They brought him on December 24, and I carried him back on December 29, because for the first time he was blowing out the air, I constantly had to pump up. The warranty is 14 days. We signed up for the service, and the response came on January 6. I came to the store, where I was provided with a rather dark photo, on which the place of air passage is circled in a circle and the conclusion that this is not suitable for a warranty case. Then I was told that a letter would be written to the customer loyalty service, since I did not agree with the conclusion. The service replied that it was impossible to determine at what point in time there was a violation of the integrity of the surface, so take the mattress and go (exaggerating). It turns out that it is impossible to determine, but the responsibility is only on the client, the seller is on the sidelines. The sailor was not used, the money was wasted, the impressions of loyalty leave much to be desired.

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Naggan

Level 17 Local Expert

A good store, but sometimes very annoying managers come across in this network, they try to sell goods more expensive, even deceived 1 time, said that 1 product was from the showcase, and when they came to pick it up, they said choose a color, there are still a lot of goods in stock

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татьяна ч.

Level 3 Local Expert

Very good store,excellent service, courteous staff, everything is high quality and fast.Thank you for the positive emotions and wish you continued prosperity.

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391760 Леонид

Level 4 Local Expert

The staff works promptly. They came up to me and offered to help me. Everything you need when buying household appliances was immediately prompted.

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SLAVA PRAVI

Level 26 Local Expert

A large selection of equipment, you can see a lot of things live, it's cool.

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Леонид Дёмин

Level 8 Local Expert

An ordinary hardware store, however, I am writing a review to note one store employee who came across me with my girlfriend when we came to return an absolutely working smart watch. The jamb was not in them, but in the application, thanks to which some of the functions of the Amazfit watch on the iPhone did not work. And this guy, whose name I don't remember, despite the fact that we arrived 15 minutes before the end of the shift, despite the fact that he wanted to go out for a smoke break at that moment, despite the decree according to which we can go on foot erotic, entered the situation and issued us a refund. By doing this, he saved us money, nerves and showed himself to be a much more worthy person than the Chinese application developers. I think there are many stories about bad employees, but this one will be about good ones, there are also such. Thank you very much.

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Дарья К.

Level 4 Local Expert

There is quite a large selection. But in comparison with other stores, some products have higher prices. We used a gift certificate. The consultants are responsive, they will help and tell you. But when we turned to the girl at the checkout to find out if the certificate was valid, the girl, without looking up at us, replied that she did not know and could not look. To which we replied that we would try to find out from another seller. But literally a second later, "all right, let's go." She looked at it and said. It turns out it was possible. Overall, there was a twofold impression.

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T.R.A

Level 6 Local Expert

The store is good, but of course the price there will always be more expensive than anywhere else. However, the actions that are held quite often save you. Well, personally, I like to take it there, including because of the warranty service. It is easy to solve such issues with them. However, there was a case when koss headphones broke and my claims were not satisfied. allegedly, some kind of expertise established that there was improper operation. I think there was an extremely unfortunate design feature of the headphones. Naturally, because of the 30 rubles, I did not butt heads with them. I also ordered expensive things there - an oled TV and a laptop, they still work. I hope it will continue to be so. But because of the small headphones, the sediment, as they say, remained.

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наталья романькова

Level 12 Local Expert

A store with a large assortment of different appliances and household goods, excellent staff, always ready to help, there are 2 exchange offices in the building, a toilet, a large parking lot.

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Валерия Гринько

Level 2 Local Expert

We bought a Polaris Loretto-16SP bucket and are very pleased with the purchase. High-quality design, pleasant weight and excellent thermal conductivity make it convenient to use. It retains heat for a long time, and the appearance adds aesthetics to the kitchen. Definitely a good choice!

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Мария Летова

Level 5 Local Expert

It was April 19, 2025, and we were buying a gaming monitor.We would like to express our deep gratitude to the seller Dmitry Kiryukhov, please financially encourage him for his excellent and courteous service. Thanks to this approach to the customer, we will be back shopping. =^^=

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Alex Mercer

Level 6 Local Expert

Under the guise of a new video recorder, they tried to sell 100% used goods. There is a juicy, thick scratch on the screen protector at full height. The visible scuffs on the sides of the DVR are obvious and good. Obvious and well-visible scratches of the case in the area of the power connectors and the SD card. Dust and dirt in the slots and joints of the plastic housing. Complete disappointment and a waste of time. Order through the online shopping cart. Order Code: 5E3EE13

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Юрий Кладухин

Level 13 Local Expert

A normal electronics and home appliance store. A decent assortment, intelligent and unobtrusive staff.

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даниэль мрад

Level 12 Local Expert

Cool consultants who will always help you with everything are not too intrusive, but you don't have to look for them either. I recommend

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Галина Рудковская

Level 7 Local Expert

The store is good. Sellers can always advise on a particular product. But it's too bad that batteries are not sold at retail piece by piece, and two pieces are rarely available

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Александр

Level 7 Local Expert

Probably my review will be general for the entire network, and not specifically for the store, since I bought goods from only two stores from the entire network. A huge disadvantage is the delivery of goods that came to order through the online store. It's been going on at the checkout for quite a long time, why I don't know, it was when I received the queues. As a result, you stand in line twice. The first time is for issuance, and the second time is for payment. Moreover, the service is quite long both in the case of purchase for cash, and by installments, credit or purchase through an online store. I would like to mention the purchase by bank transfer separately. If it were not for the proximity of the store to the place of residence and the urgency of the purchase, then I would not buy anything through the organization.

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Александр

Level 6 Local Expert

It's a sooooo long wait, and no one has served in 40 minutes.…

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Josef O.

Level 8 Local Expert

1. The staff is incompetent, and only a few have technical knowledge of the products. 2. The staff is unfriendly 3. Retail loyalty and support is at a complete negative level (the call center is working better). 4. Promoters may compulsively try to provoke the purchase of another brand. These relationships with clients are not controlled by management in any way. Some sellers in collaboration with them may discuss personal matters with the client. 5. Cashiers (look, behavior, facial expressions - as if you owe them something). They tend to make mistakes. 6. The serviceman is not bad, knows how to find a common language. 7. Bank employees, in particular those who arrange credit products or installments, are absolutely not interested in customer service and only do their job. 8. An administrator who doesn't care about anything, sitting at the cash register and doing nothing. 9. The packer is the only one who showed himself in this store with respect for the customer, and did his job without unnecessary questions and words. Conclusion: I'm just a customer, not even a secret shopper, who just came to the store to choose a product for himself and was left with the worst impressions of shopping and everything in general. To deprive the head and deputy of the award, since this is their job, to exclude such an attitude towards clients. To have an educational conversation on the topic "always on your side," since I don't really want to add anything, I'll only make sense of this expression.

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Валентин Лысенко

Level 8 Local Expert

Sales consultants know little about the goods they sell. The range of electronics is small, the shelves are empty - like everything is online. Promotional goods are sold reluctantly, looking for a million reasons to sell things more expensive. Example: the Samsung microwave is bad, its door is falling off; the multicooker redirector is bad because it is cheap.

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Татьяна Стразина

Level 7 Local Expert

They constantly tried to sell useless extras for the purchase. One of the advantages is the availability of consultants on the ground, there is always someone to ask.

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Иван Х.

Level 8 Local Expert

Good afternoon, today I bought a car charger for my phone, put it in the cigarette lighter, but it doesn't work, brought it back to them to be exchanged, and they took the cable inserted into their phone, and it works for them, but I don't, then we went and connected the same thing at their stand, my phone doesn't see, I take The other cable is working right in the store. The reason is not clear why the goods were not exchanged

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Наталья Дударева

Level 11 Local Expert

A large selection of goods. We ordered a large TV with delivery in installments. They were served quickly and politely. We liked it with my daughter. We recommend it to everyone.

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Паша Малашко

Level 6 Local Expert

the store as a whole is not bad, but the quality of service is not very good, I had to wait 4 hours for the phone to be issued. An extensive selection of various equipment and electronics, sometimes something is missing, but the problem can be solved

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Вероника Хитрикова

Level 3 Local Expert

Feedback on all 5 elements. The essence of all stores is to sell the product that they (sellers) need, not the buyer. I came for a specific product, and they are trying to cram in a product that is more expensive, but even more expensive in value. And they are already telling us how beautiful he is. And it would be good if it was just once. Nooo. This happens on a regular basis. Whenever I come to the 5th element, sellers try to convince the buyer and sell another product. Therefore, it makes no sense to ask them for advice!

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Victor V.

Level 5 Local Expert

A large selection of equipment in each category. Responsive and competent staff. Interesting promotions! There are enough cash registers for everyone! I recommend this store for shopping!

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Юля К.

Level 6 Local Expert

A spacious store with a large selection of goods. There was a great promotion at the opening, thanks to which, by buying a washing machine, I saved on a microwave oven and there are still bonuses that can be used for half a year.

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Андрей Дунец

Level 30 Local Expert

The staff knows their business and will always prompt and explain

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Дмитрий Бирилло

Level 3 Local Expert

Very poor service at the checkout! I would especially like to mention the cashier Irina.

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SrGor

Level 6 Local Expert

Although there was no charging for the Asus laptop, the staff was very helpful in the search. Pleasant bright room and reasonable prices 👍

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Анастасия Касперович

Level 8 Local Expert

I bought household appliances. All consultants are responsive and explain clearly. The work is done on time. I did it with home delivery, everything is clear and everything is delivered on time. Unpacking and viewing the product are done together.

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Татьяна Кодик

Level 9 Local Expert

I have visited the phone department only once so far. I got a smart consultant. Unfortunately, exactly the model I was looking for was not available at that time. And just walking through the store has everything you need. I won't say anything about prices.

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Lena

Level 14 Local Expert

When I bought headphones, I waited for the consultant for 20 minutes, and all because he was alone on both phones and headphones. While others stood idle and refused to help me because of ignorance. Please train your employees. Or at least for two to be specialists in the same department. If it wasn't for the day off and a good mood, I wouldn't have waited.

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Оксана Вишневская

Level 3 Local Expert

I was extremely dissatisfied with the customer service!! I talked to Evgeny, a consultant, Elizabeth, an IT specialist, and a girl (unfortunately, I don't know her name) who arranged the installment plan. Evgeny turned out to be the only friendly and customer-oriented person. Thank you so much for your help!!! It felt like I was coming to the girls' house, distracting them from watching the Instagram and generally forcing them to work for free. Elizabeth's IT specialist attitude was extremely outraged! A customer is standing in front of her, she is on the phone. I asked, "Who are we waiting for?" and put my business on hold with a look of displeasure. I will not describe further, I will write too much. It feels like both of them have a crown on their heads! The sediment remained unpleasant. P.S.:as a result, the IT specialist didn't really transfer anything to the phone, I redid everything at home on my own, and they took the money for the work!!!

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Дмитрий Качан

Level 10 Local Expert

It's worth keeping an eye out for these gentlemen. Especially in terms of fulfilling their warranty obligations. Pass by

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5 Element

148 reviews