5 Element

4.5

445 ratings

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Олег

Level 8 Local Expert

A lot of low-quality or outdated goods. PC builds are made by an amateur and are generally designed for a sucker, as are the accompanying peripherals. You can't buy an elementary high-quality light bulb with high color capture (cri) either. I'd rather keep silent about audio equipment... it only makes sense to feel and close an absolutely unimportant need for you. Otherwise, to specialized sellers, either marketplaces, or an order from abroad

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Алексей Соц

Level 10 Local Expert

I bought a washing machine + dryer + stand. The manager in the gym is a handsome man. The pricing policy is at zero: the installation of the complex (dryer + washing machine) is 240p, and the order separately is 210p. the logic is zero, so they still make claims that this is not possible. The paperclip that issues loans has zero staff levels. There is a large selection of goods, but if you buy with cash, then there is cheaper space.

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Андрей Щербин

Level 7 Local Expert

I came to the shopping center to look at the famous snow queen, but the fairy tale did not stop there. I was attracted to this hardware store from the outside, and I decided to allow myself to enter this temple of modern technology. It's worth visiting it just to take a walk, like in a museum. Employees don't stand still, but like bees, they clean up and communicate with people. I got a positive experience and realized that I need to order goods here more often. Just to spend more time here.

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Вадим С.

Level 3 Local Expert

Thanks to the 5 element store. I would also like to thank an employee named Alexander, an excellent specialist, sincere conversation and professionalism helped me feel comfortable, and then I was happy when buying new headphones among a large selection.

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Евгений

Level 4 Local Expert

The place where no one cares about you. I came to choose a robot vacuum cleaner, obsessively walked around and looked for a suitable model, but no one came up. I approached and asked if there were any available consultants, but they told me that everyone was busy. I waited another 15 minutes, realized that no one cared, and went to the first floor, where the right model was, they gave me excellent advice, and I bought it the same day. For some reason, this is not the first time when you come to choose household appliances at this point and face the constant absence of consultants. (There are no questions for smartphone consultants, they will always be suitable there)

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Александр С.

Level 7 Local Expert

Cheated with the Protection+ program!!! On 03/14/2022, a Dyson V8 vacuum cleaner with the Protection + program was purchased, the manager assured that it was possible to change the battery if it failed, which was prescribed in the Protection + public agreement for 03/14/2022. Later, when problems with the supply of components began, changes were made to the public agreement and now nothing can be changed to Protect + for this vacuum cleaner. Just pay and forget it. Terrible attitude towards the client. No alternative solutions to the issue were proposed under the Protection+ agreement. We contacted the store, and by phone, and using the Protection+ application (there is a screenshot of the correspondence), they respond rudely and arrogantly. There is no question of any legitimate observance of the interests of the buyer's side, just a refusal and that's it. They left feedback on the 5 element store in the Castle, where the vacuum cleaner was purchased, in response they were very sorry that this happened and requested protection documents + to their mail 5@5element.by they promised to find alternative options and deceived me again (there is a response from their mail). The Protection + agreement is just a deception of the buyer, if you can make changes to it at any time and not comply with it.

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Ирина Дмитриевна

Level 10 Local Expert

The store in the Gallery Minsk shopping center is always some kind of misunderstanding precisely because of the grief of the employees. Well, they don't have any customer orientation at all. Indifference, laziness, sluggishness, slowness, absence from the workplace, lack of professionalism, heavy sighs and dissatisfaction with the request to tell or show the product. The impression is terrible and not for the first time.

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Таня Багрова

Level 6 Local Expert

Why are there no price tags for some products? You need to go through the gr-code to see the cost. All these unnecessary manipulations discourage the desire to choose a product and buy. Please make normal price tags.

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Людмила

Level 6 Local Expert

We bought headphones, they turned out to be not working. They tried to refuse a refund or replacement, citing some kind of sign on the counter. I don't understand why the staff of element 5 behaves like this, what is it counting on? That I'll take the broken headphones? Is this an attempt to deceive another simpleton client?

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Ульяна Завалей

Level 3 Local Expert

I ordered a robot vacuum cleaner in advance, as I wanted to come and pick it up right away. But at the pick-up point, they told me that only a consultant who is busy can give out the goods. After 15 minutes of waiting, no one came up, and I was in a hurry, and I had to leave empty-handed. I am disappointed in customer orientation, as I spent a lot of time to get to the goods that no one could give me. After that, I don't want to buy anything else, much less order

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Nadzeya A.

Level 2 Local Expert

I bought a wall clock. They didn't fit the interior. I applied for a refund within 14 days - they refused, referring to the rules. Customer focus is at zero.

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Angelina Sirenko

Level 6 Local Expert

The products from the store themselves are great. But sales consultants are just something with something, as annoying as possible, to the point that you just want to say goodbye to them in rude words! They called about a specific issue, asked about the installment plan, whether it was necessary for 3 months to pass from the moment of employment, the seller said yes. We understood and said goodbye. Seller: what did you want to buy? We explain that we wanted to take such and such an item in installments, but since the conditions are not suitable, we do not need the product. They talked about it directly, agreed, and put down the phone.A minute later, the seller calls back, says, let's pick up the goods, we repeat once again that the conditions of the goods do not suit us, to which he again says, I understand, will we pick up the goods? It felt like it was some kind of joke. It rings for the 3rd time, I say directly-we don't need any goods, we don't need to call! But that didn't stop him.It rings 4 times-will we pick up the product? Just so you know, the salesman called even when I hung up.As unpleasant as possible, as disgusting as possible from the seller's communication. The point was not even in installments, we were near the store, we decided to clarify the conditions, if the conditions are not suitable, we will buy for cash.But to be honest, after this conversation, I didn't even feel like going into the store.It's disgusting from this level of service

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Алеся В.

Level 3 Local Expert

We wanted to buy a fan, we chose the model OURSELVES, because none of the consultants could serve us. We just needed to figure out which box the color we needed was in. We approached the consultant, who was free, he explained that the fans were not his territory, that they would come to us now. But this never happened, the purchase simply could not be made. Do not skimp on staff, consultants are apparently not enough, this causes negative emotions among potential buyers and you deprive your store of sales.

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Ирина Павлюченко

Level 9 Local Expert

I bought a mixer, chose between Bosch and Scarlett. The consultant explained that Bosch has a more powerful engine, while Scarlett has a lighter body and is cheaper. He showed me how to remove the nozzles, gave me to hold in my hands. I took the Bosch, I am satisfied, the cream is whipped in a few minutes.

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Анна Котик

Level 6 Local Expert

The cashier is as indifferent as possible. The answer to all the questions was "I don't know." I needed a waterproof backpack, and the cashier said he didn't know.. Meanwhile, when we started looking at it ourselves, we found such a backpack. That is, the cashier had to get up and take a couple of steps to find the product in the store where he works...

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Захар Котов

Level 8 Local Expert

I bought a projector for meetings with friends. When choosing, the manager showed how the image looks in daylight and recommended a suitable screen. After several evenings of watching movies, I can say that the picture is bright and intense, my friends are delighted!

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Alexandr Askerko

Level 7 Local Expert

Consultants don't want to work. They don't even try to answer the questions. Brand representatives mislead about other competing brands. In general, the store leaves much to be done. It is easier to choose online platforms with unbiased and capable consultants.

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Vladislav 1881.

Level 5 Local Expert

Everything is just great 🙌 It was delivered quickly , the Polaris steamer is just super 👍

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Наталья Сиринец

Level 5 Local Expert

I decided to upgrade the vacuum cleaner, the choice fell on the vertical Philips. The consultant showed how to shake out the filter and clean the brushes, explained about the dry and wet cleaning modes. I'm very glad that I chose him, cleaning became a thrill.

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Тимофей

Level 7 Local Expert

Cool store. A huge selection of products. I'm a regular customer here. I like bonuses with which you can pay for the purchase. Friendly staff. Most importantly, you get professional advice.

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Андрей П.

Level 4 Local Expert

Disgusting attitude after delivery of a crooked product. I'm not talking about this store, but in general the policy of the 5th element. We ordered a sledge for our son. The goods were delivered the next day. The courier asked to sign, the goods were taken away. At home, after unpacking, defects were found: "a dented arc and traces of a soldering curve." We contacted support, to which we received the answer: "the acceptance certificate has been signed, we will not change the product." PS: if we ordered tubing, then according to the store, the courier had to wait until we pumped it up, and then spend the night with us to check if it was going down? Well, I'll attach a photo, just in case

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Владислава Л.

Level 4 Local Expert

09/10/2023 I bought an electric toothbrush in the Gallery store. Olesya, the seller, advised us. To say that an employee knows the product is to say nothing. I came for an Oral-b brush and the only request was that there be modes. The consultant said that there are modes, while searching for a long time with another employee for how long one discharge is enough. When they arrived home, they found on the box that there were no modes. Without using or opening the nozzles, we came to the store today to return the brush, but they refused us. I understand everything, but the product was not correctly consulted and the fault is not mine at all. If the employees do not know anything about the product, then what is the point of consultants in the store at all? I don't want to go back to this store for shopping anymore.

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Дмитрий Вечерко

Level 8 Local Expert

The robot vacuum cleaner stopped charging, and I took it to the store under warranty. Five days later, they called me and informed me that the vacuum cleaner had already returned from the service center, and the charging unit had been replaced. Besides, they apologized for waiting, and it left a pleasant impression.

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Арсений Миньков

Level 15 Local Expert

Very good staff, special thanks to the IT department, I was in the store on May 1, we had a very good consultation. Thanks

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Ольга Злобина

Level 2 Local Expert

Hello. I bought a phone on 10.07.2023, the SIM card slot broke 3.10. 2023. They took the phone, identified a factory defect. I wrote for a refund. It turned out that the warranty is only a MONTH. Sellers do not inform about such a guarantee. I was refused a refund. I do not advise buying phones in this store. Not high-quality goods. The film was pasted badly, moved out. If I had initially been told about the warranty period of a month, I would not have bought in this store.

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игорь делянов

Level 9 Local Expert

There was a sad case. LG No Frost refrigerator with Wi-Fi. The compressor flew out. The refrigerator is under extended warranty. Contacted the 5th element. The Master arrived a day later. I replaced the compressor, did the necessary flashing of the control, refilled the refrigerant. The result - the extended warranty works !!! thanks to the 5th element for your attention and efficiency. There were no problems in solving the issue !!! It's not for nothing that it means a lot that they bought in the 5th element with an extended warranty. Special thanks to the master - Andrey !!! We will continue to cooperate with the 5th element further!!!

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Lelka S.

Level 8 Local Expert

The inconvenient organization of the delivery of goods, the professionalism of the consultants leaves much to be desired, some consultants were annoyed when we refused the supplement. guarantees, others on the issue generally ignored us and laughed at their company. An unpleasant impression.

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Любовь Н.

Level 10 Local Expert

A very large selection of household appliances. Everything you need for a home can be found at affordable prices.

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Женя Ч.

Level 3 Local Expert

I waited for half an hour until they came up to ask for the goods. There was no one at the department all this time. They did not consult, they did not check for efficiency. I had to run around the store myself to look for "free specialists". When I asked the seller to give out the goods, I was freaking out that I was busy. I was surprised. But the guys stood and chatted.

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Fargarad

Level 4 Local Expert

The best!! Kirill, Anton, Maria - thank you so much for your help in choosing. The guys are masters of their craft. They know and understand technology!

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светлана Мельнич

Level 6 Local Expert

I liked the humidifier, ordered it at the store, and picked it up on the same day. I was already working in the bedroom in the evening, and sleeping became noticeably more comfortable.

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Милява.

Level 11 Local Expert

A very good store. A good selection of household appliances. And most importantly - professional advice and service. Recommend.

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Георгий Украинцев

Level 7 Local Expert

The most friendly and professional staff, there is any kind of equipment, if there is not what you were looking for, they will pick up an analog, there are always discounts and a cool bonus system, delivery is on top

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est d.

Level 3 Local Expert

They sell a product that is much cheaper than a competitor's product.

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Дмитрий Бабей

Level 9 Local Expert

Awful. When buying a phone for the promotion, headphones are promised, but these are only promises, they are fed breakfast, saying that they are over and will be soon. It's been a week. Interestingly, the same model of headphones is available on sale, but as a gift, as promised, they are not willing to give them. Is it normal for such a store with a name?!

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Наталия

Level 3 Local Expert

We bought a Polaris brand vacuum cleaner robot. We are very satisfied, they said that he is considered an assistant and will not completely replace the cleaning ... in reality, he cleans well, we also do not go after him with a broom). We have parquet at home, we all walk barefoot and there was a feeling of dust all the time, after vacuuming it became clean and pleasant to walk. Now we always have a clean floor and save time and effort)

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Татьяна

Level 9 Local Expert

We couldn't buy a kettle on 03/8.25 at 17:30, and we waited for a consultant for 15 minutes. There were few visitors, even fewer consultants, and you couldn't go to the cash register with a box yourself.

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Vitaliy

Level 12 Local Expert

Some kind of left-wing office is engaged in "warranty" repairs, which refuses warranty service for fictitious reasons and without providing any documents. It seems to be a serious organization in which all the equipment has been purchased over the past 10 years, but not a foot there anymore.

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Светлана Хаританович

Level 2 Local Expert

We visited the store yesterday, we bought quite a few goods. The sales consultant was Vironika. The girl knows the product well, intelligently consulted, answered all questions about the product, works quickly and clearly. The staff is polite. Only good impressions remained.

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Катерина Адамович

Level 12 Local Expert

I am a regular customer. I always like everything: the assortment, the price, and especially the consultants

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Юрий Р.

Level 6 Local Expert

For several years, I promised myself never to order anything from this store. Recently I had to buy a TV. Unfortunately, element 5 had a stock TV with suitable specifications. KIVI 32F710KB. Remembering the previous experience, I did not want to order here, but the toad strangled me. I ordered it. A day later, the courier brought the TV, took it out of the box, and put it on the floor. I turned it on for ten seconds, said that there were no broken pixels and folded it back. A week later, I was going to hang it up and when I took it out, I saw scuffs on the screen. I immediately called the store, they listened to me there and said that a week had passed and they had nothing to do with it. The claim was answered briefly: "Good afternoon. You did not have any complaints about the quality and appearance when accepting the goods. The product was accepted by you unconditionally. There are no grounds for replacing the product." But how could I accept it with the courier if he quickly turned it on/off, packed it in a box and left. And there wasn't even a film on the screen. Only at the edges. I'll have to go to court. There is no other way with this office.

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Настя Шустова

Level 12 Local Expert

There is a lot of choice. The consultants are polite and will always help you.

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SpVoron 1

Level 3 Local Expert

Very friendly staff and a good atmosphere

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Николай Горошко

Level 4 Local Expert

We bought a TV set, we were recommended to buy a warranty for 192 rubles, since even if our fault is in the breakdown, they will change us, nothing broke, after 2 years the remote control stopped working, as a result, they answered this is a consumable, replacing the remote control costs 150 rubles, as a result, the store gave a warranty on the TV and the remote control is a consumable.... This is some kind of fraud

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Вадим Г.

Level 3 Local Expert

I ordered a slow cooker and a blender. The delivery time on the website is indicated from 11:00 to 22:00. I asked to deliver either before 12 or after 21:00, the courier called at 4, said I was not in Minsk, asked to dial an hour before the end of work, I would drive up, dial at 8 and said that I was already finished ready to wait 10 minutes (I asked to dial in an hour). In general, courier delivery is for two.

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Vitalii E.

Level 4 Local Expert

I bought a phone in June 2017, xiaomi Redmi note 4. Then there were discounts on them, specifically on the note 4. They put a note 4x in my note 4 box. Let me explain the difference: the phone that was described on the box had a snapdragon processor, but in fact it was mtk (weaker). I discovered this only after the end of the warranty, so there was no point in going to figure it out.

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Безполезно...

Level 3 Local Expert

The first and definitely the last time I was in this store.I spent three hours buying a phone.They offer a model, tell you what a good model they go to the warehouse and there is none.So four times.There are a lot of unnecessary extras and headphones that are not available as a gift either.How can you put a product on the window that does not exist!!!???This is not a tent in the market..Although there may be more decent service in the tent...

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Андрей Купава

Level 3 Local Expert

I ordered a video recorder. He was supposed to pick it up at the store on Kalvariyskaya. I came and looked - the product is 100% bu. Scratches on the case, dusty, the SD card slot is badly scratched. Complete decommissioning, I do not recommend the store.

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mrs nastassia

Level 8 Local Expert

A great store and a good selection. We bought a TV, a vacuum cleaner and an e-book there in installments. Consultants in the subject of everything, perfectly recommend without unnecessary information. Super!

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Наталья К.

Level 2 Local Expert

Many thanks to the head of the store 5 element in the Bonus shopping center (Golubka str., 2) Misnik Nikolay Nikolaevich!!! A professional, decent, conscientious employee of this store!!! Thank you so much for the competent advice and help!!! I wish there were more such employees who are trying for the benefit of people!!!

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5 Element

147 reviews