5 Element

4.7

346 ratings

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Татьяна

Level 18 Local Expert

Autumn is a great time to bake pumpkin pie, cinnamon and apple charlotte, or other fragrant pastries that create an atmosphere of homely warmth. I went to the 5th Element to get a mixer for my culinary masterpiece But as it turned out, there was no mixer in the store that met my criteria and wishes - not all models are represented in the store. However, the online warehouse was exactly what I was looking for. Logging into the mobile application, the consultant girl marked the desired model, and the very next day, after buying red-cheeked apples for my charlotte on the way, I came to the store for a mixer (it was delivered from the warehouse).. I liked the prompt and well-coordinated work at the checkout, as well as in the packaging and demonstration area.… However, there are nuances... along the way, I stopped by the department of large household appliances and invited a "bored" consultant to help me choose a hob and refrigerator. We moved on to the electronic scoreboard, where we began sorting and viewing the options on a huge screen ... It was felt that the guy was very stressed and burdened by this work.. His only question is, "Are you sure you're going to buy?" She threw me into confusion.. after a couple of minutes, I let him go, saying that I would continue the search myself, and he, with great relief, went behind the shelves with refrigerators to get bored further)) in my opinion, this is not acceptable behavior of a manager.. But in general, when shopping in this store, I am always satisfied with the choice I have made.

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Alex West

Level 18 Local Expert

Excellent network of home appliance stores 👍👍👍 A huge range of products of different price categories. There are a variety of purchase options - immediately, in installments, leasing, credit. Polite, friendly staff. They help and advise😊 The opportunity to issue an additional guarantee, insurance. I have been using the network's services for a very long time and often, I have never been let down. There have never been any problems 👍 We recently bought a very expensive phone, unfortunately, six months later a factory defect appeared. They were accepted for diagnosis, and based on the results, they decided to issue a refund. Everything was done without questions and discontent, the money was returned, sympathized with. We were very pleasantly surprised 😊 Good luck and great sales, more satisfied customers 👍👍👍👍👍 Thanks! I highly recommend it!😊

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Татьяна М.

Level 8 Local Expert

Consultants on the floor - once at a time it is not necessary, as they say, then they shy away and hide behind shelves with goods, then they will really competently and affordably help with the choice. The choice of goods is normal, the quality did not lead either. A very short period of validity of points, it has not been possible to use them more than once, they always burn out ( This is not a grocery store where you go 5 times a week, but still equipment... I would like a longer period for points

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Елена Вересковская

Level 3 Local Expert

The store is not bad. A large assortment. You can buy it in installments. But customers need to be on the lookout. Consultants know their job and can subtly lead you to buy something you didn't really expect. With a recommendation, it is better to postpone the purchase until tomorrow, and at home think again about whether you need this particular product, and at this price.

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Юлия Працкевич

Level 3 Local Expert

Good afternoon, I bought household appliances at a store in the Castle shopping center. I would like to express my deep gratitude to the sales consultant Alexey, the young man very competently told me about each product I was interested in, gave useful recommendations on kitchen appliances, I was satisfied with the service and purchases. Thank you very much.

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Olga Borisova

Level 3 Local Expert

Magomed, a wonderful consultant, was very helpful in choosing the product and explained all the technical nuances of different models of washing machines. You can only go to this store for him! The range of products presented at this point is also good

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Наталья Чуприс

Level 3 Local Expert

Hello, I want to share my opinion about the 5element store chain.For many years, I have been buying equipment from them, as this is the most reliable and reliable guarantee to get my money back in case of marriage. Whatever the situation, there was never any problem with the refund. The other day I chose a TV as a gift to my parents, of course, not exactly professional people meet, but they meet everywhere. But I was so impressed and pleased with the coherence of the entire team, including the management, and despite the situation that developed in connection with my purchase, they found a way out of this situation and fulfilled the wishes of one of the millions of customers. Thank you guys! You are the best! Keep it up ! And special thanks to Pavel.

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Маргалик Виктория

Level 6 Local Expert

Never be fooled by the "Protection +" program, you just need to additionally withdraw money from you, I was led when buying a washing machine, they said that if there is no warranty case, then this program is in order to use it and they are responsible until they replace it with a new one, in fact the drum is pounding, the service is not guaranteed The case and the Patio company: Element 5, can't help either, divorce, that's all

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Евгений Мультан

Level 6 Local Expert

An unscrupulous seller. I do not recommend it. They sell low-quality goods for which there is no guarantee as such. The return or repair was refused because there are natural signs of exploitation. The conclusion from the service center where the seller contacted is more like a joke (in it, the service assumes the cause of the malfunction but no specifics.) in general, I do not recommend

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Тоха

Level 6 Local Expert

Not interested in sales, people should run for consultants, I agree if the store was loaded, but it's empty and the consultants are talking about their topics, the desire to buy is gone((((( I will go to another 5 element, where the consultants are interested in buying from them! The network itself is very good!Only because of the 1 star staff!

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nk khmel

Level 3 Local Expert

I bought a smart remote control from Yandex in this store. The order was placed through the online store. I arrived, paid, and picked it up. Upon arrival home, I realized that I had sold a used product, at the price of a new one! I take the remote out of the box, which was not packed at all (in cellophane or not covered with a sticker, so that I understand that no one climbed in there). The entire glossy part of the remote control is covered in small scratches, the back of the remote control has two large scratches, as if it were cut with a stationery knife. In general, the product is either from the showcase (they didn't warn about this in any way), or second-hand.

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Алла Сакович

Level 2 Local Expert

We went to the 5th element to choose a phone as a gift. We couldn't decide on the model. Thanks to Maxim's patience and friendly attitude, I changed my attitude to the functionality of my phone and it helped me choose the same brand for my husband. Thanks to him for the high-quality advice and love for his work. I also want to note the professionalism of Dmitry and Ivan. Thanks to the management for the well-chosen staff.

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Александр С.

Level 7 Local Expert

Cheated with the Protection+ program!!! On 03/14/2022, a Dyson V8 vacuum cleaner with the Protection + program was purchased, the manager assured that it was possible to change the battery if it failed, which was prescribed in the Protection + public agreement for 03/14/2022. In the future, when problems with the supply of components began, changes were made to the public agreement and now nothing can be changed to Protect + for this vacuum cleaner. Just pay and forget it. Terrible attitude towards the client. No alternative solutions to the issue under the Protection+ agreement were proposed. We contacted the store, and by phone, and using the Protection+ application (there is a screenshot of the correspondence), they respond rudely and arrogantly. There is no question of any legitimate observance of the interests of the buyer's side, just a refusal and that's it. The Protection + agreement is just a deception of the buyer, if you can make changes to it at any time and not comply with it.

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Наталья Дмитриева

Level 7 Local Expert

Disgusting service, we came for a Samsung S24 256g phone. They could have considered something better, the seller did not offer anything. The phone was available, it was opened in front of me, I was ready to buy it, moreover, for cash, and it began... Well, the insurance is clear, they told me, I endured and refused. Instead of talking about the product and its capabilities, I listened only to the negative. Really, if I hadn't known about this phone, then after the conversation I wouldn't have bought it. In the end, I just said, can I have a phone and I'll go to the checkout? But it turns out not!!!! You can't buy this phone right away, it's on the reservation. I have to wait 30 minutes, walk around the center, and when I can buy, they will call me. Well, yes, while I was walking, I bought it in A1 quickly and without problems, after some time, I received an SMS saying that the goods could be picked up, but I was already happy with the new phone. I would like to say that you have competition. Management please note that your employees are doing everything to ensure that your product is not sold.

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Виктория С.

Level 6 Local Expert

I bought a Polaris PHB 1589AL CUBE black blender here. As a result, he broke down before he had worked for a year. I was surprised that they did not fix it under warranty, referring to the fact that I had ruined it myself and this was a non-warranty case, but they offered to fix it for my money. It should be noted that I used it very carefully and was stunned by this conclusion. I do not recommend buying in element 5 and I do not advise anyone.

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Евгения Воздвиженская

Level 7 Local Expert

Excellent store, competent staff, will help, advise, unobtrusive service, good home appliances, convenient location, as well as Parking!

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Варвара Крылович

Level 3 Local Expert

Terrible service, disrespect for customers. We decided to place an order, made a payment, and we were offered delivery from 2 to 6, or from 6 to 9 (approximately). We were persuaded to place an order, and under such delivery conditions we agreed. As a result, they call at seven-thirty and say: "Well, you won't get on the delivery list anymore, we'll deliver tomorrow at 10." The answer was logical: "Who told you that this time is right for me. I'm sorry, but return the money, I'm not satisfied with your work." The answer killed. Well, then in 1.5-2 weeks you will get your money back. The result: a canceled order, an unpleasant aftertaste from the store's work with customers and the search for a more customer-oriented store. Thank you, Element 5, for wasting your time and spoiling your mood!

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Машка

Level 2 Local Expert

We purchased a dryer with a connecting element and subsequent delivery and installation. When we first come to the store to buy the product, we are informed that yes, the product is listed in our store in the program, but we cannot find it and the staff also do not know how this happened, I just shrug my shoulders and look at me, as if I should explain to them what to do in this situation, and not on the contrary, we somehow got an answer: -come back in a day, we will place your order again. We arrived a day later, almost all the employees in the store pretend that there is no customer, everyone is busy with some non-existent business. The paperwork for the purchase began, no one explained how to use it, no one said any specifics, but immediately everyone became talkative and consultants and administrators literally ran to sell the extended service, they already added it to the payment and calculated everything, although it was said right away that we did not need this service. However, no one has actually answered the questions that were asked earlier, but as far as the case is concerned, additional information has been provided. the service, then everyone woke up and started talking so furiously about this service. Next, the employee takes out the phone and shows the video from the ticker, that's what will happen to your car in half a year, if you do not take the service, it will simply break down, i.e. the dryer for 5 thousand rubles and the employee says that the car will stop working in half a year, so there are questions to the store. how can you sell a product that will simply stop working in half a year? Next, the question of delivery and installation, all the documents are ready, everything is paid and executed, the installation specialist is calling:- Will you have an equipment installation nearby? -No, the installation was paid for and placed in a column, the connecting element was purchased immediately in the order, -they placed the order incorrectly for you, call the store to resolve the issue. How many questions can there be at the purchase stage? The following question arises from the current situation: Is any of the stages of the sale of the service in your store established? We lost the order, the consultation is 0, the employees are just half asleep walking around the store, creating the appearance of work, paperwork and again a bunch of some questions, they drive back and forth, then to the cashier, then to the consultant, installation and delivery, and then there are problems again.

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Yuriy

Level 9 Local Expert

There is a large selection of products, yes. Personally, my choice is never again. Due to the pairing of add-ons to the purchase (additional guarantees, which are probably tied to the motivation of sellers, or operating systems for a laptop, etc.). Another feature of the 5th: juggling with prices during promotional "promotions": one price in the ad, another in the store.

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Егор

Level 5 Local Expert

The store has a good choice. But the staff leaves bad impressions after the purchase. As an example, I recently purchased a phone, the consultant importunately sold an additional one.services (additional warranty, safety glasses), after the refusal, he began to behave unpleasantly, almost threw a box with a phone to me when giving it back. Maybe you should explain a little to them or change your motivation for additional guarantees?

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Игорь Н.

Level 3 Local Expert

A very good store. Professional managers. They helped a lot with the purchase. It's not the first time I've bought in this store. They worked with my question just fine. We found the product I wanted and delivered it very quickly. Element 5 you have a wonderful and professional team.

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Андрей М.

Level 8 Local Expert

It's a good store! A large selection of high-quality equipment! It's worth buying here!

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ИВАН

Level 11 Local Expert

The staff level does not match the product. The store is convenient, the assortment is good, the quality of goods is good, there is an installment plan and a loan. Of the staff, only a bank employee left a good impression. Consultants are very obsessive about offering additional services. If they refuse to purchase them, they behave on the verge of rudeness.

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Valeria K.

Level 11 Local Expert

The consultant provided comprehensive information on Alice, the purchase took no more than 10 minutes. The store always has a wide range of brands and pleasant promotional offers.

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Сергей О.

Level 11 Local Expert

They impose obscure insurance policies when buying equipment.,

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Григорий

Level 6 Local Expert

I am very satisfied! Not so long ago, I bought built-in appliances. The service was very high quality and professional!

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Дмитрий К.

Level 4 Local Expert

According to the Protection + program, the consultant said that you can take the vacuum cleaner for cleaning every 6 months. After 6 months, I decided to clean it since there is such a service. I brought it, I clarified once again that I needed to clean the vacuum cleaner, they said of course, leave it on, it will take about 2 weeks. It's time to pick up, I come and it turns out that cleaning is Visual inspection of the external condition for the absence of defects that occurred during operation (deformations, violations of the integrity of the camera, external connectors, mains plug, housing, and accessories); Functional verification of the device and accessories; Checking the cord winding; Cleaning of sound insulation (if required); this is only available in robot vacuum cleaners, we have a stick Checking the controls; Software update (if available). As a result, I gave the working vacuum cleaner for cleaning, they gave it to me in the same condition, only the scratched case, without cleaning anything accordingly, since this is not included in the service) the consultant could not explain to me the essence of the service and why they offer it at all. I've been without a vacuum cleaner for 2 weeks, I've only wasted my time. SUPER SERVICE

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Андрей Лойко

Level 7 Local Expert

Each manager works on his own paid brandy, we bought an induction cooker. Cheap brands immediately shallowed and pumped in information about the coolness of the dear friend, the same is true of the manufacturer. We bought the best according to the manager for 1900rub, and the equipment works the same as for 890rub.

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Татьяна А.

Level 7 Local Expert

Do something about the staff already. The store has good acoustics, so the floor of the hall could hear that the consultant "went to shit" 🤦♀️ I was impressed by the "service": if you order goods on the website, then delivery is free; if you spent time, arrived, ordered, delivery is paid. Well, the pairing of an extended warranty with elements of intimidation, that if something breaks, it is not repaired - this is the bottom. In general, something needs to be done with consultants.

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qazerr

Level 13 Local Expert

A large selection of equipment, there are things in stock that you usually need to wait for from online stores, and here you can day in and day out. Polite staff. I was able to return the product that didn't fit me without any problems.

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Иван Зданович

Level 11 Local Expert

The 5th element is a disgusting store. I have no complaints about the prices. I just bought an ARESA slow cooker. It broke down, and they found a problem. I did the processing at home with my own hands. They explained it to me. And when I or a loved one explained what I was told elsewhere. They have a problem on a problem with an answer and there is zero help. Just what can I tell you and how it's zero

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Кухто Александр

Level 7 Local Expert

They started to arrange an installment plan for 1 year at 2 percent , but in the end it did not turn out to be . And it turned out to be a loan at 22 percent

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Iliya T

Level 26 Local Expert

There is an employee, Kristina, who is responsible for the Coffee Machine product group. Thank you so much for the full consultation on the products of the category. Kristina knows the products and told us exactly what we need to buy, although it is more expensive than we wanted. The main thing is that Kristina justified why we need to buy a more expensive coffee machine, and what advantages we get from the purchase. Thank you so much, you definitely need a bonus!

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Нина

Level 4 Local Expert

Hello, in the month of July we bought two phones in installments. Firstly, I did not like the fact that one phone was from the showcase (the box was opened), the screen was not even wiped all stained, there was no discount. The consultant enthusiastically wanted to talk about the extended warranty, but as soon as we said we didn't need it, all the enthusiasm disappeared. We didn't hear anything from him other than "check the phone". But the girls at the checkout would do well to learn kindness and politeness from the bank's consultants, they sat with a dissatisfied face as if everyone owed them. For some reason, the discount card did not pass, although we bought goods more than once in the store on Dzerzhinsky, issued a new card and a couple of days later we received a message that the old card was active, I tried to enter the data of the new card in my personal account-now the old one is blocked, and the new one is not active.We were very dissatisfied with the service in the store, one plus is the opportunity to take equipment in installments. Thanks to the bank's consultant girl (the only customer-oriented employee in the store that we came across).

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Nikolay Timoshek

Level 11 Local Expert

I previously purchased a phone that could not withstand the loads, I had to return it at the conclusion of the service. The service in the store is at a good level. Young, responsive guys, they provide quite qualified advice. It feels like we are well prepared. The phone was replaced without any problems. I'll bet 5

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MoreStyle

Level 12 Local Expert

Not an honest marketing ploy. Crediting quick bonuses (which burn out in 3 days))) and at the same time, it is not possible to write them off for the product that you are interested in. Since it is written in small print on the price under the product "the FINAL PRICE cannot be deducted from bonuses" and so on for almost 80% of the goods in the salon. There is no such information on the website anywhere. For this reason, I think that it's just a divorce of my own clients. For bonuses, only the product that is not quoted. And if there is something sensible from the product, then without bonuses. As it is. Immediately the desire disappears.

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Alexandr_Kann

Level 6 Local Expert

One of the largest technomarkets in the Republic of Belarus. All stores keep a "brand". I was buying headphones, I got a text message that they would come by lunch the next day. I did not receive it by 19:00, because the delivery was delayed. I understand everything, everything is possible, but I planned to give these headphones as a gift

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Anonymous review

I bought an iron, the price is quite normal, there is a small discount for a regular customer, detailed information on the stand, courteous staff, the sales hall is large and beautiful. You can order the product in the online store 5 element so that it is delivered to the store that is closer to home.

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Катерина

Level 16 Local Expert

Nice store, friendly staff. They told me everything and advised me.

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Алексей

Level 6 Local Expert

I have been to this store 3 times, each time there were more staff than visitors and most of the workers are like sleepy flies, and out of boredom 2-3 people walk around and tell jokes to each other, giggle. An employee is sitting at the point of delivery of goods ordered via the Internet, but he is not connected with this department, asks to wait or contact another employee, so why is he needed there? They're sitting at the checkout, bored, sticking their smartphones in... The service is not pleasing, but the product is good and sometimes at very favorable prices, it is worth following the promotions.

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Коля Фимский

Level 6 Local Expert

I was looking for a synthesizer, found a Yamaha on the website, and ordered it from the store. Upon receipt, they connected it and gave it to test. Everything was arranged, I paid for it, and the bonuses were credited.

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Димозис

Level 7 Local Expert

As in other stores of the chain, there are many different household appliances and not only electronics.

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꧁༒☬ 𝕷𝖇𝖑𝕾𝖇𝖑𝖄 ☬༒꧂

Level 11 Local Expert

There are few goods, consultants sell junk

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Никита Солоха

Level 3 Local Expert

The consultants are not friendly, they asked for help, just giggled and left. No one wants to work, I ask you to show the model, they say no, I ask you to turn on, they say there is no charging.

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Николай Воронков

Level 6 Local Expert

Fake phones on display?) Guys, are you serious? It was 04/19/2023, I wanted to buy a Samsung s23 ultra, there were only 22 in the window, and the s23 line is worth dummies

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Иван Михайлов

Level 4 Local Expert

I would like to thank Dmitry, Maxim and Ivan for their professionalism, responsiveness and for their help in selecting equipment!

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Alena St

Level 17 Local Expert

Good choice of equipment and excellent consultants!!!

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Сергей Лагойко

Level 9 Local Expert

Large store, good selection, helpful staff. I recommend using online catalogs

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Анюта

Level 11 Local Expert

A good selection of goods, polite staff. They will always help with the choice, they will tell and show everything, advice in an understandable language for an ordinary buyer))

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Alexander Fly

Level 8 Local Expert

A normal store, a large selection. Perhaps the quality of the product depends on the specific branch. I bought a laptop in this network, but in another store (at that time the most expensive in the line), and I had it repaired three times a year under warranty. There is no more desire to buy there.

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5 Element

109 reviews