5 Element

4.5

370 ratings

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Тимофей З.

Level 5 Local Expert

Maybe I was unlucky and I got an incompetent consultant. I bought a Yandex column.light2. I asked about the baby monitor function - it was the main criterion for buying a speaker in a room with a child, he said that this function works, but in order to create a stereo pair, you must have two speakers of the same "generation" (mini2 with mini2, light2 with light2, etc.). As a result, radio nanny does not work in our region (I found out in the Yandex support service), but the stereo pair was created with yandex.mini 2

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Людмила Яскевич

Level 8 Local Expert

Good afternoon. No matter what the purchase has been recently, the refund is under warranty, as a result, the problem is absolutely not solved, they write in the service "not a warranty case". It feels like they're buying obviously low-quality goods and selling them to people, and then they refuse to repair or change them. They lure you with their installments, people are being led, and as a result, the mood is spoiled from shopping!

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Юлия

Level 2 Local Expert

Hello. I would like to express my gratitude to the service employee Alexander, who helped solve the problem with my laptop right on the spot! I hope his work will be noted and appreciated. Many thanks to the management for the selection of experienced employees who leave extremely positive emotions.

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Юрий Игоревич

Level 4 Local Expert

Yesterday, my wife and I bought a tcl 40s59k TV in installments. Seller Pavel searched for it in the warehouse for 15 minutes, eventually found it, but not our reserved TV. We went to check, I tried to connect and log in to my Google account for about 30 minutes, I had to enter my login information to my Google account. We entered with grief, checked the test for broken pixels, found one broken one, and agreed to take it away. We arrived home, the TV does not connect to any voka TV, although a 15-year-old toshiba flies in 2 seconds, and does not even access the Internet. THERE IS NO LIMIT TO THE "JOY"! keep it up !!!

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Anastasia Kudryachyova

Level 4 Local Expert

It's a small store, but there's not that much traffic (at least on Sunday evenings). A good consultant is Nikolai, who helped me choose a webcam based on his personal experience. Besides, he's a very pleasant and humorous guy! Thank you for the service and good mood!

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Людмила Пользователь

Level 10 Local Expert

Of all the stores in the chain, the staff here is the most pleasant! The choice of goods is sufficient, if necessary, they can order delivery. The quality of the product is excellent.

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Наталья Фофанова

Level 2 Local Expert

In September last year, I bought a laptop in this store, they advised me to install an office, without explaining that it was a suite. The cost of this program is 500 rubles, it has limited functionality, documents are poorly edited, and presentations are automatically deleted. When I filed a warranty claim, I heard that it was all my fault. Be vigilant, do not buy this application, be selective about what is downloaded to your laptop. I had to get rid of some other applications because the laptop was not working properly.

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Виолетта Ш.

Level 2 Local Expert

My brother was buying a steam mop for Mom's birthday! A couple of days later, a call from the store staff that they had given another mop, asking them to change it! They made a replacement, but when asked to check the product, the employees of element 5 said that they had no water, the indicator was on, so everything was working! The day has come when you need to give a gift, she worked for a couple of minutes and that's it! The next day they brought it, to sort out the situation, they said to wait up to two weeks to check the goods. The holiday is ruined, the gift failed!

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Анастасия

Level 8 Local Expert

A good store! A large selection of products for every taste and prosperity. Excellent consultants, one recommended me a good laptop, and the second agreed to make a reservation for the product three minutes before the store closed!

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Стас Абросимов

Level 6 Local Expert

I took my fitness bracelet from the online store of the fifth element. The bracelet is really cool, I looked at it in the store, and then I found it on the website, issued it right in the morning and ordered delivery, they brought it to work. Everything is packed well. Thanks to the store.

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Денис Молчанский

Level 3 Local Expert

Terrible service. We bought a vertical vacuum cleaner. I worked for 3 months. The turbo brush started to make noise. They were taken to the garage for repairs . A week later, they issued a piece of paper, which is not a warranty case. You see, the hair is in the vacuum cleaner, it can't be there. Therefore, first go through another vacuum cleaner, collect all the hair from the floor, only then it is fashionable and with what you bought in the 5th element. Moreover, the service center did not even try to do anything , they just saw the hair. I don't advise anyone, I don't set foot in the 5th element anymore

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Иннеса

Level 4 Local Expert

I'm coming for the second time. It is impossible to get advice and buy. One person at the checkout and 2 in the hall. I waited 30 minutes and left with nothing. There's no way I'm going here anymore. And the consultant is a bit boorish, especially in the department with phones.

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Арина Кравцевич

Level 4 Local Expert

I want to express my gratitude to the staff!!! Especially Sergey from the IT department. I came to this department of the 5th element, with a broken laptop that I bought in another city. All the staff helped with my problem, advised me on how best to act to my advantage. Special thanks to Sergey, I installed Windows on a new laptop, for this I contacted a branch in another city, found out the lost key. In general, thank you very much!

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Андрей Щербин

Level 7 Local Expert

We would like to express our sincere gratitude to Daniel, the manager of the 5 Element store, for the exceptional service (we don't know his last name)! His professionalism, care and deep knowledge of the products create a feeling of comfort and confidence, like choosing a premium car from an authorized dealer. Daniel explained all the nuances in an accessible way, helped determine the choice and made the purchase process pleasant and hassle-free. His level of competence and customer care are commendable. Thank you for the quality service and attentive attitude!

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Илона

Level 14 Local Expert

A large store with an extensive assortment. I would also like to thank the store staff for their willingness to help, professionalism and fast service.

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Наталья Галенчик

Level 7 Local Expert

I bought a Polaris baking appliance,model PT0103.A competent consultant helped with the choice, thanks to him.I am happy with the device.Easy to maintain,the panels can be conveniently removed for washing.There are three types of panels that perform their functions as a single device

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Серхио А.

Level 2 Local Expert

My story is this: I bought a laptop a little over a year ago, complete with an add-on. with a monitor (not without the help of a consultant, of course). Yes, and for an additional one. I agreed. The total amount was approximately 3,000 rubles. (2,600 for a laptop + monitor and 400 guaranteed). About 3 months ago, the internal plastic frame in the laptop cracked, and definitely not because of my physical impact - it always stands on the table; the matrix is in order; there are no chips, dents, scratches, and in general, Chinese products can behave like this (especially the PANTUM MFP). Because the add-on is still in effect. warranty and so that they don't make me guilty later (if it breaks), I hand it over to the service. But now he's been in the service for almost 2 months, and the same information is being posted on the site "during diagnosis/maintenance." The service immediately said we'll fix it, they'll call you with a diagnosis, and if we don't have time in 60 days, we'll give you a coupon to buy a new one, in the amount of 70% of its cost. Although the consultant said something completely different when buying (they say, even if you break it yourself, everything is OK, they will give you a new one). But I didn't break it, I consider the case to be a manufacturing defect. Now the service says that a frame has been ordered, there is no diagnostic conclusion, I realized from the conversation that no one is going to call, and the most fun thing is that the service period (repair) can be extended, read the public scam agreement... I also paid for such ridiculous behavior towards myself... Bottom line: I spent about 2600 on a laptop (the same on the network, or I would have bought an analog for less than 2000), since the purchase (more than 14 months) I have owned it for less than 12 and the difference is growing.

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Татьяна Юрияйнен

Level 14 Local Expert

I choose the 5th item from other electronics stores with similar products and often it is on Kalvariyskaya St., as it is close to my house or in the Bonus shopping center. Of course, you can order everything from an online store, but it's difficult for me to navigate new products myself, and sales consultants will prompt and enlighten me, which is very convenient. The store has enough retail space to store all the goods, and there is a lending department.

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Александр Sman

Level 30 Local Expert

Everything is fine! From consu.Reservations and purchases are sent to the service department. They helped everywhere. The level of the retail network and its customer orientation are felt.

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Матвей Казакевич

Level 5 Local Expert

I bought a computer there. I wanted to do it in a week, but they said if it was today, they would give me 300 rubles in bonuses that would be valid for half a year. In fact, these bonuses were valid for 3 days. The staff did not cheat, and there are bonuses for half a year, but not 300 rubles, but 100. We just didn't agree.

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Алёна Н.

Level 6 Local Expert

The store is good, it is often here that you can find the cheapest price for the product. But I won't come here anymore and I'll have to buy goods in other places. I constantly meet with rude staff in this store, this applies both to consultants on the floor (although this is debatable, they usually just don't exist) and people at the checkout. As a person who has worked with clients, I am shocked every time by the service in this place. I constantly left here with a negative impression.

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Инга Варицкая

Level 8 Local Expert

I pleased myself with a combine harvester. There was a promotion, I snatched a cool Philips with a discount. We checked in the store, everything is working, the nozzles are included. The girl consultant explained how to take care of him, how to use him to live longer. Happy as an elephant, I have long dreamed of such an assistant in the kitchen.

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Алла Данилова

Level 6 Local Expert

I bought a baby monitor because the baby started waking up at night, and I can't always hear. The consultant showed the model with a video and explained how to connect it. Everything is working, the picture is clear, the sound is uninterrupted. Now I can safely do business while the child is sleeping. This is a real salvation for young mothers 👩🍼

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Елена Волошина

Level 9 Local Expert

I hasten to leave a negative review about the sellers of this store! We went specifically to the store to choose a refrigerator, this model that suited us was not available in the store, we had to order from a warehouse. The seller assured that the delivery to our city would be free, he lied! It turned out to be paid!

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Level 11 Local Expert

I placed an order of 2 units in advance, one came with a marriage, was replaced and sent an SMS come and get it. I came and spent 40(!) minutes in the store!!!because of the mess with the bonuses! Guys, you are a large company and it's a shame not to have a delayed business process inside the company!! My wife waited for me in the car for 40 minutes because of your disorganization!!!

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Авенир Ш.

Level 4 Local Expert

Consultant Sergey. Smiling, kind. He was burning with the desire to help. We doubted it, but with his help we chose the right model and were delighted. Not all restaurants have this service)

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Степан Л.

Level 14 Local Expert

disgusting! I took the DVR in the Gallery shopping center for examination. They announced that if the decision is about marriage, then you can make a refund at ANY store. The marriage was confirmed, and I went to this store, Corona. There, the service consultant started talking nonsense to me that the database indicated "the product was returned to the buyer with an act" and would not be able to make a refund. And all I have on hand is the current SMS about the confirmation of marriage, which was sent at 21:12. Believing in this nonsense, I went to the Gallery. And they said that there was nothing like that in the database, no unnecessary acts, etc., etc., and they calmly made a refund. Apparently, the Crown was too lazy for the consultant to make a refund. This is the attitude towards the consumer.

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Сергей Гакало

Level 7 Local Expert

Great purchase! Tefal kettle boils quickly, the design is simply amazing. The female consultants were very helpful in the selection, they are real beauties. I am completely satisfied.

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Глеб Новак

Level 8 Local Expert

I bought a Krona extractor hood for a new kitchen, arranged delivery to the apartment. I would like to note the work of the delivery guys, they called the day before, specified the time, and were not late. We delivered it to the apartment carefully, checked everything without haste, the packaging is intact, the device itself is in order. Thanks guys.

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Pink Steam

Level 5 Local Expert

I was buying audio equipment, a male consultant helped me check, asked if I had a discount card. I replied that I didn't know, he asked the girl at the checkout to check by phone number. She nodded, didn't check anything, I paid for the purchase, and she just says "Good bye" to me. I asked again about the discount card, to which I heard again "Good day, goodbye." To be honest, I am shocked by such service. I have never met with such rudeness in any of the stores of the 5 Element chain.

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Вероника Дюхова

Level 8 Local Expert

I often take equipment here, competent consultants, a good choice, there is an installment plan. I recently took a projector that was on the promotion, and I spent the accrued points on the screen, I saved a lot.

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Ольга Романчива

Level 9 Local Expert

How I used to live without a slow cooker. Seriously, we bought it and now I just cook everything in it. We took it in the 5th element, thanks to the girl Alina, who suggested non-stick coating and programs.

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Дарья Бережная

Level 9 Local Expert

A good store with a large assortment, you can walk around, touch it. Consultants offer help, but if not necessary, they do not impose themselves. They advise on request, and do not try to sell it, which is more expensive, which is a big plus.

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Анна Виктюк

Level 8 Local Expert

I am very glad that I ordered the product with delivery in the 5th element. I ordered a washing machine, the courier was polite, helped to bring the machine in and check for integrity. High-quality and fast delivery, well done.

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Даниил Горуля

Level 10 Local Expert

I came by to look after my wife's birthday present. The consultant listened to all my wishes and helped me choose a cool combine harvester with excellent technical characteristics and at an affordable price. My wife is happy, and so am I. Now there are culinary delights for dinner every time.

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Анна В.

Level 3 Local Expert

Consultants ignore customers. We spent half an hour in the hall waiting for the consultant girl to be free to buy a tablet, as a result, she and the other one started looking for another customer, despite the fact that we had already tried to contact them. Disgusting. Wasted time.

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Рита Богомаз

Level 8 Local Expert

An electric mower was ordered for the cottage. We ordered delivery to the store, checked on the spot, and started it up. We've been mowing the grass all summer, and it works great.

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Виталий Осмоловец

Level 13 Local Expert

A huge selection of equipment for any wallet. Although the prices are too high, but the official warranty solves it. Competent consultants. Well, about the Guarantee service+ I'm not talking at all...

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Валентина Ревяко

Level 9 Local Expert

The store was pleased with the assortment. I was looking for a gift for my brother, and the consultant suggested a cool gaming steering wheel. Now my brother hangs out at the races, says that the thing is top-notch.

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Павел Лягозев

Level 7 Local Expert

I went to get a coffee grinder at the 5th Element. The consultant immediately offered several options, told about + and -, compared and helped to choose. The store is a little stuffy, but that's a small thing. The coffee grinder is completely satisfied.

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лариса савицкая

Level 8 Local Expert

I visited the store in search of a gift for my parents. The consultants showed professionalism and helped to choose a slow cooker that meets all their requirements. Special thanks for the frying pan - a nice bonus that turned out to be very useful. I will definitely come back for the next purchases.

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Игорь Медведский

Level 12 Local Expert

I just like this store, not exactly at this address!!! There are always a lot of pleasant discounts, new products, but ... Of course, there are shortcomings, for example, a store in Dzerzhinsk - it is the closest in distance to me, but if you want to buy something, order it - and in a day or two they will bring it to the store, it is not very convenient, because there are moments when you want "here and now", and therefore you have to go to Minsk, and that 's the distance ... But in general, the store is good, I bought a lot of things!!! Thank you.

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Нина Цеткина

Level 9 Local Expert

I was surprised that the consultant guy was well-versed in coffee machines. He explained the difference between a carob and a capsule, showed how to insert capsules, and how to clean them. It felt like he was using it himself, and it was obvious that he wasn't just talking theory.

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Валерия

Level 10 Local Expert

I would like to express my gratitude to the employee of the cool center of the Victoria store for her help in the prompt delivery of the goods. To be honest, I did not even expect such a service, given the insignificant cost of my purchase in the total turnover of the company. Usually operators work like robots (and somewhere already robots), so such friendliness and humanity are definitely valuable. Successful work and prosperity!

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Павел Л

Level 8 Local Expert

There were no consultants, the cashier cannot sell the goods until some kind of check is written... There is also no one to write it out, well at least some left person (apparently an employee who just went off his shift) understood this and wrote out a check... so at least I managed to buy the product. The most inconvenient service!

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Ева гучек

Level 4 Local Expert

I want to share the most terrible experience of my life. I bought a computer, after half a year it stopped working without charging, I came to take it for diagnostics under warranty. They issued a transfer certificate , WHICH did not specify ANYTHING . They didn 't tell me how much work would be done , etc . I get a text message telling me to come because they found a marriage . I came, they told me, the laptop can't be repaired in any way, choose money or the same laptop . I had important information on my laptop , design projects , and work for the institute exam . I asked for my laptop back, so that I could transfer it all to my flash drive. As a result , they told me , but that 's it , the laptop was disposed of . … What? I said, why didn't you warn me that you were deleting everything on the laptop? To which they replied :" You might have guessed . " I'm sorry, what is this anyway I'm sure that the workers messed up during the diagnosis, and how was it scrapped without my knowledge? I naturally became hysterical, they told me to choose the same laptop, after looking at the website for the same model, they told me that there was no such thing anymore) class I asked for money, there was none at the cash desk, they sent me to go to Kamennaya Gorka, indicating "metro is straight, go" , for a minute, this day was just the peak of a blizzard and huge snow I got my money back and bought a new laptop. But, excuse me, who will reimburse me for these works? Who will reimburse me for half a year of inventing projects? Who will reimburse the money for the retakes at the institute and the nerves that I put on you?

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Максим

Level 11 Local Expert

I took myself a 5-element smartwatch on the website. A friend recommended their page. Everything is high, easy to find, choose, the prices are normal. In short, if anything is needed, now only here!

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Mir S.

Level 8 Local Expert

They sell iPhone models in the mainland China region, which have 2 physical sim slots, and there is no eSIM module. In any case, I do not recommend buying, and the consultant did not even notify about this fact. If your phone number was not registered to you or there is no way to contact the nearest communication center, then you simply remain disconnected, since eSIM is easily done in your personal account, but there is no physical Sim).

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Никита

Level 9 Local Expert

We chose a fan, but there was no such thing as in the showcase in the warehouse. We ordered it through the website, and it was already picked up three days later. Promptly, well done

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Лина Белая

Level 8 Local Expert

I bought a washing machine, a treadmill, everything is fine, everything is fine.

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5 Element

138 reviews