5 Element
55 reviews
March 30
That was about a month and a half ago, on February 10th, 2025. The consultants advised me to buy my mom a TCL phone, I came to buy a new phone in installments. I broke the old one, it stopped working altogether. She always used 2 SIM cards, A1 for calls and Life for Internet distribution, lives outside the city, in the countryside. All 3 towers are located in the village, A1, MTS and Life, there were no problems with the Internet and calls until we contacted this store. So this miracle phone in the village refuses to work on the Life network in 3G, 4G, H, H+ modes. It only works in GSM mode with the letter "E", in other modes, even if you select it manually, not automatically, there is no network at all. When you come to their store, in the city of Rechitsa, for some reason both 4g and other modes work there. But it doesn't work in the village where it is needed and for what it was bought. And the operator was contacted, and the settings were manually prescribed, and they did everything. We put this Life SIM card in another phone, the Internet is flying. We put another Life SIM card in it, from another phone on which the Internet is flying, the problem is the same, it doesn't work, only the "E". He was returned to the store after 10 days of torment, where he was taken for diagnosis. But they returned it back and said that everything was fine with the phone. But upon arrival in the village, everything did not work and does not work, the Internet is only in "E" mode with a Life SIM card.
At the time of troubleshooting, they gave me a replacement phone, not TCL, everything worked fine, 4g, H, etc., just like on the previous phone that crashed. When I contacted him again, they said that there was no point in leaving him, he was a "worker", and after a second diagnosis he would be returned as a "worker" again. Mom said I'll go to court, they said please, you won't prove anything anyway. They advised me to just sell it and buy another phone.
In the photo next to two phones with Life SIM cards, in the village. The first is Xiaomi and the 4g network, the second is a new TCL and only the "E"
works. I will add: after the seller's request (5th element) under this review, duplicate the review to their email, except for the standard unsubscription, nothing has changed, the new phone was with a problem, and it remained with it.
I'll have to buy a new one somewhere else, but I'll never contact you here again, and I don't advise anyone if you don't want to get into that situation with a new product later.
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March 26
The worst customer orientation of all stores. I ordered a keyboard, it didn't fit on the desktop, I decided to exchange it with them on the same day, without using the product, they rejected it. Oh my God, a new keyboard, brought on the same day and not a refund, but an exchange for another smaller model... I won't advise anyone, and I won't contact them myself anymore, they changed it in other stores right away and didn't ask.
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March 10
A good place to buy digital, household appliances, excellent service
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February 6
I think the staff needs to be taught friendliness and compliance with internal regulations + learn how to communicate with customers
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August 30, 2023
The store is not bad, but regarding the installation of equipment, I would not recommend it.I bought a washing machine, and paid extra for the warranty, which provides for 7 years, I thought I won, but it turned out that there are pitfalls here, you need to buy a machine installation, otherwise if you connect it yourself, then in the future they may refuse warranty repairs.I bought the installation, 70 rubles, the master contacted me, but refused to install it, since they did not give me a car from Gomel, I was offered to come only on September 5, and ordered the installation on August 25.I had to return the money, and write a complaint, an unpleasant story, you pay money, but they don't want to serve you alone, as a result, I was left without connection, and the warranty is questionable, since if I connect myself, I won't be surprised that if there are further problems in the car, then most likely they will say the car is incorrectly connected.So be careful, don't repeat my mistakes.The purchase gave good emotions, and the connection service was reset.
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2
October 20, 2024
We bought a TV today, Samsung drove 100 kilometers, brought it home and did not put the cord in the kit, so we sit and look at the TV like a picture
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October 4, 2024
A good hardware store, I bought a phone, there are no complaints) the service is also good)
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January 22
The consultation and service are excellent.
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December 21, 2023
A good store, competent sellers, a big plus that you can accumulate bonuses and write off for the next purchase, especially the instant bonuses, bought equipment for yourself and mom. Previously, we took a smartphone, and it's good that the warranty was extended, the child broke the screen after half a year, they fixed it for free. I definitely recommend it
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1
1
August 30, 2023
I bought a product in Gomel in a store on Sovetskaya Street, for 3,500 rubles ... At the time of purchase I was a welcome customer, made a purchase and paid for delivery, since there was no product in the store, I paid for delivery... And that 's where the real "service " began ... The call was offered to WAIT from 14 to 17.00 on a working day (!!!). when I asked to bring the goods by 19.30, I received a reply that delivery was before 17, and as it turned out later, delivery was before 20-00. NO, people here don't want to think about the buyer after they receive money from him... And the bonus system here is designed for a scam. No matter how many purchases I have made there, I have never been able to use it, because it is simply impossible to plan a purchase there. there is no need to make a discount system, bonuses at the time of purchase...
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2
December 1, 2023
A great store, friendly staff, many forms of payments (using different cards), which is not a little important.
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1
November 11, 2024
A good choice of equipment!
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December 18, 2023
A wonderful store. Pleasant, knowledgeable staff. Prosperity to you!
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1
November 27, 2022
The store is cool. Only sellers with their extended warranty are very VERY, very intrusive. The last time I wanted to cancel a purchase because of this guarantee. If I said several times that I don't need it, why offer it 10 times. Three stars just for that. Reconsider your attitude to this issue, thank you.
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2
November 7, 2023
My favorite store) A large assortment. Competent sales consultants.
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1
July 4, 2023
It's not a bad store, but it's very annoying when consultants try to sell an additional guarantee. Even when you've already said 5 times that you shouldn't. They're trying to impose it on you anyway
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June 8, 2023
I like everything, they will always tell me, help, advise. There is only one disadvantage: you need to look for a consultant
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1
January 23
Excellent choice 👍
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May 1
There is a choice, orders made through the website arrive quickly.
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March 20
Great store
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October 29, 2024
Good staff service
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December 1, 2022
Pleasant atmosphere, polite and responsive sellers, prices are cheaper than those of competitors. We will come again
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1
August 11, 2023
Attentive staff. They will explain everything, tell you, show you. Well done!
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February 7, 2021
A wonderful store!There is everything you need, I bought it once and forgot it.There is an installment plan for everything, and the bonus program is just a godsend, especially on weekends.The service is fast and high-quality, you can immediately see the professionals working in their field.Thanks to the fifth element for the service, you are the best.I definitely recommend it as the best store in the city!
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3
1
October 27, 2023
Sellers do not know their assortment!!!
I came for Samsung, and LG was evaporated to me
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1
1
January 15, 2022
In principle, the only place in the city where you can buy household appliances, at least with some kind of guarantee, and promotions sometimes work with bonuses.
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4
January 2, 2022
A good home appliance store. Everyone is always friendly. And the promotions are always pleasing and even if the marriage is always changing the product
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3
2
December 29, 2021
The staff is not experienced.Not everyone can answer the questions.They run to each other for advice, instead of advising customers.A long wait.Only here it turns out that you need to pay first, and then they will open the package and show you the product.It is better to order in an online store, and then just pick up and pay.
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4
3
January 21, 2022
The staff is always friendly and very competent. They always chew on every technique. Thanks a lot
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4
2
April 8, 2024
Maintenance on solid 4
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December 26, 2022
Consultants are not always suitable when you stand for a long time near the product. And when they consult, they try to impose a more expensive product and a store guarantee on their shoulders.
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2
1
February 4, 2021
The range is good, the prices are acceptable. 4 stars - for the department for issuing orders. It is rare that someone is in place, you have to look and wait. Maybe it's just in my case, but..I took three orders and each time there was a "rubber". Otherwise, everything is fine, the guys are trying their best.
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3
October 27, 2021
A good store. The main thing is that the consultants are good. Yes, and there is also a discount card - very convenient.
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1
June 26, 2021
I was served by consultant Alexander Kramensky, who knows the product range perfectly well. I was very helpful in choosing.
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3
1
August 18, 2021
I bought a hair dryer in this store. The price for the promotion was two times lower than in the hairdresser. I am very pleased.
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3
November 2, 2022
Fast delivery of goods, and payment by installments,
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1
June 13, 2021
Everything works fine. Thank you. I have used the services more than once. They will tell you and help you.
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3
June 20, 2020
The store likes its assortment, the choice is large, the sellers are savvy and can offer the product only it is desirable that the prices be lower
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3
1
July 18, 2020
Variety in the assortment, friendly and always ready to help staff, excellent discounts)))
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3
1
August 15, 2021
I ordered a washing machine. They called and an SMS came that it was delivered. When I came to pick her up, they didn't find her, but gave her away from the vetrina.
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4
October 18, 2023
Good staff
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August 30, 2020
The store, service and assortment are beyond praise. Consultants know their product.
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3
2
August 2, 2023
Everything is normal
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February 14, 2022
There seemed to be a lot of staff visually, but when help was needed, there was no one there
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3
January 30, 2022
The staff is a so-so shop pass by
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2
1
May 23, 2021
A wide range of products.
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4
September 4, 2020
We are very glad to see this store in our city
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3
May 3, 2021
The largest selection of equipment
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4
July 29, 2020
The store is so-so. consultants just need to cram the goods in
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4
1
July 29, 2020
A great store, everything is there
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1