5 Element

4.5

298 ratings

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Сергей Романов

Level 3 Local Expert

Thank you very much, great specialists.We bought two phones that helped us set up, and then we came several more times to resolve issues that arose during operation, which were resolved on the spot. Many thanks to Igor, the consultant, who recommended the refrigerator that we had wanted to buy for a long time, but did not dare because of the cost, but he decided everything and voila installments for a year, and the cold at our house.

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Pavel Матвеенко

Level 3 Local Expert

When buying a robot vacuum cleaner, I was advised by manager Victor, who provided me with the most complete and comprehensive information about robot vacuum cleaners and helped me make a good choice. More 5th element employees like Victor!

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aleks016

Level 8 Local Expert

We bought an expensive armored phone because it was claimed that it could fall from 3 meters and not break He fell from 60 cm and fell to pieces And plus, when they asked how much the repair would cost, we were simply kicked out of the store!!! The phone was bought 4 months ago

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Юля

Level 3 Local Expert

There are no questions about the staff, everyone says hello, the consultant recommended the product. We came to apply for a loan (in fact, this is an installment plan, because it turned out without overpayments). And then it started: the passport was scanned, photographed, it was necessary to click on some link and enter the identification number data. Well, we think okay, it's an official store after all. They still need to be confident in their ability to pay. After 5 minutes, the loan was refused (at the same time, the PO is above average, the credit history is without complaints. It seems that the banks did not even consider the application, but the personal data was drained into some kind of paperclip application. And then we wonder where the scammers got our personal data from.... If scammers start calling us or our data comes up somewhere, we will already contact the relevant authorities to check this "paperclip".

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Алексей Бартош

Level 2 Local Expert

I bought a monitor, and when I bought it, I asked which cable was included, to which the consultant confidently told me there was HDMI, and said that when opening the box, he would check if the cable I needed was exactly there. After paying for the monitor, I clarified once again whether the HDMI 100% will be answered by the consultant. What is the result? There is no HDMI included, there is another cable here, thank you. Be careful and check for yourself.

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Дмитрий Заневский

Level 3 Local Expert

Good afternoon, everyone.carefully with loans in this store-they have some things really without overpayments -but according to the consultant, a loan is issued for many goods-you are sent to a credit agent and the agent, without explaining anything to you or offering, begins to draw up paperwork-and here's the cherry you are given to sign a lease agreement -and there's someone he understands the numbers -only 1.9 percent overpayment every month-without reducing the payment, and who really knows how to count -it turns out to be similar to a regular loan at 40 percent per annum.are any of you ready to apply for a loan at 40 percent per annum? When remarking to the loan agent - as if we intended to issue a loan-looking into his eyes, he answers-loans can only be issued for domestic goods!!! There is either a guide in the scheme or specific credit agents - there are also ordinary loans in this store-but apparently it is not profitable for someone

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Коля Писанко

Level 5 Local Expert

This is the best hardware store, the robotniks are very kind and will find a common language. I saw a washing machine on the Internet for 1,535 rubles, but you have it much cheaper. I advise everyone to find this place there. You will always find an option.

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Oleg Бельский

Level 3 Local Expert

Are the sellers really consultants? To my question, the man (who is proud to have been working for a long time) answered the refrigerator model of what year it was released so that I could find out for myself on the LG website. When asked how many kg of sports or delicate items can be loaded into the washing machine, he replied, "It says here, the machine is 9 kg, so much is possible."

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Марта Ч.

Level 2 Local Expert

My last purchase in this store was ON TRINITY! Terrible staff who don't solve any issues at all! Sit there for beauty! The administrator ignores the customers, denying their guilt. The girl at the service (she closed her badge), saying that they would take her to the examination, we would call on the phone, it was said that it was an examination as a result, on the day when she came to pick up the goods, it was said that there was no examination. Sellers are negligently working and selling marriage to people! The receptionist, a man, when talking to us, simply left to allegedly answer the phone, although he was sitting at the table simply. The girl at the service ignored us altogether and did not answer any questions! The warranty says one thing, in the end everything that is written there is all nonsense! The administrator justified this by saying that there is no signature of the seller.

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василий

Level 10 Local Expert

You can talk a lot about this store.After visiting the store, positive emotions remain.If you fail to enter, a young man runs to you with a question, what are you interested in?.If there were any doubts, they disappear immediately.You already understand, I will buy.Talk, consult and buy.Guys, keep it up.I think you have a great future.Mashazin gives discounts, sells in installments.Come to the store, make a purchase, and wait at home.There are no certificates, initial contributions, fantastic.

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Айлар Хожаева

Level 9 Local Expert

Every time I leave here, I promise that I will no longer buy (Trinity) here. I would say "eternally dissatisfied" employees, but that would be modest, here the employees openly "bark". They're always going somewhere at the checkout, and if you catch the cashier, they show that I'm holding them up. Consultants should be tracked down and asked if they are busy to deign to help.

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Маргарита Шарель

Level 5 Local Expert

The service is terrible, there is no consultant to be found.We chose a stove and went to the cashier to issue an invoice, the girl spoke rudely, as a result, she generally said that the goods were booked for delivery.Why not write somewhere that it is booked, why waste someone else's time, in general, I do not recommend this place.

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доминика гайко

Level 2 Local Expert

I want to share my first and last purchase in the 5 Element store.I made an order through the website with the pick-up of the goods on October 12 in the afternoon the goods did not arrive.The support service offered a similar product from another manufacturer.We came to the store to pick up the goods, none of the consultants could put the paddon in the fruit and vegetable dryer, finding themselves in a desperate situation, so as not to be left without a gift, we had to go to the cashier to pay for the goods, having a savings card on which there were 58 bonuses, that is, rubles.They announce to us that they can write off only 1 ruble 70 kopecks , we are not thinking about refusing to buy .The cashier called a colleague for help.By joint efforts, the existing bonuses were written off.Further, we warn you that the payment will be partially by card and partially in cash, we have been confirmed the possibility of such a payment option.We pay for it.And we find out that the amount that they planned to deposit in cash was withdrawn from the card, and the amount that they planned to withdraw from the card had to be given in cash (fortunately they were). "5 element" Grodno 91 Grkogo Street thank you, you made our day !

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Арина Л.

Level 2 Local Expert

I would like to express my gratitude for the work of the girls at the checkout! With such a large flow of people, they remain polite and friendly, and also do their job quickly and efficiently!)

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Вероника

Level 3 Local Expert

Good afternoon, my husband bought a Polaris PHD 2090ACI hair dryer as a gift to me, good to use, powerful, does not work loudly, compact to use, thanks to the folding handle it takes up little space. I was satisfied with the gift)

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Renata Lsh

Level 2 Local Expert

We bought a DeLonghi coffee machine here The quality of staff training is at the highest level!! They answered all the questions, told us about the features of EACH model and helped us choose the best product that would meet all our wishes. This is not the first time we have bought equipment in this store, but we always leave with a good mood and the right purchase. We always get good discounts and pleasant bonuses. We put 5 on this point.

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Т_Ш

Level 3 Local Expert

The technical department is terrible, the installers do not arrive at the appointed time, the craftsmen are not punctual, the installation was postponed three times, the installation time was postponed several times. When buying equipment, you should think about whether to buy something in this store.

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Andrei

Level 3 Local Expert

On June 9th, we wanted to take the goods in installments. The conditions of the banks didn't suit us, so we couldn't do it. We bought it from another place. Everything is clear here, we have no complaints. But the girl who advised us behaved very rudely and incompetently from the very beginning of the conversation. I would like the management to take this point into account. We often buy goods in your store, but this is the first time we have encountered such treatment.

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Игорь Цараков

Level 9 Local Expert

Disgusting service. I came on January 7 at 20:20 to buy a hair dryer. I stood in the department with the goods, there was no one there. He approached the staff, and a bored-looking guy shouted somewhere, "CALL SOMEONE, I KNOW DENIS IS GONE." We waited, but no one came. They're gone. I'll buy it somewhere else, never set foot here again.

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Татьяна Апоник

Level 3 Local Expert

We bought a POLARIS hair clipper. It's very comfortable, weighty, and high-quality in your hands.Easy to handle,shaves and cuts hair efficiently and quickly I like everything so far. 👍

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Михаил Гудач

Level 20 Local Expert

A good 5 element in Grodno in Trinity shopping center.A large selection of goods, acceptable centers.Once again, I am convinced that it is better to buy equipment in a large and developed chain of stores. In particular, the 5th element suits me quite well.I made a lot of purchases in this store, the service is good.In particular, I liked the service in the department with televisions.Consultant Irina is a big hard worker, well done!

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Катя Катеринская

Level 7 Local Expert

A large selection of products, competent and courteous consultants and sellers, fast and high-quality service

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инна

Level 8 Local Expert

Disgusting!!! We went in with the opening, we needed a filter. Not a single consultant, everyone pretended to be very busy, sometimes talking on the phone, sometimes just running.

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Стасик Коломет

Level 8 Local Expert

I made an installment plan for a laptop. They explained everything and helped with the paperwork. On a day off, there were a lot of people, there was a small queue, but it moved quickly. I was very satisfied with both the service and the purchase, the laptop is just a fire.

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Эвелина Добрук

Level 4 Local Expert

The store is good. The IT department consultant, a girl (I don't remember her name), behaved abominably. I bought a laptop, I need it purely for work, quickly and without unnecessary extras. services. I refused Protection+ since I don't see any special need for it or insurance. I talked culturally, after listening to everything, I said that I just needed to buy a laptop. She was offended, so to speak, she sent it to the cashier without asking if I needed a case or any other goods. After the purchase, you can say she threw the laptop into my hands and left. Please tell her not to treat customers like that. It's not like I didn't want to hurt her. Have a nice day to her.

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Татьяна

Level 9 Local Expert

Hello!!! Yesterday I went to the store, decided to change my vacuum cleaner, because I've already got mine... He started to turn off and this hose is always unscrewing, it's useless... A sales consultant immediately came up to us to orient us. I want to express my great gratitude to her for her work, unfortunately I do not know your name. THANK YOU VERY MUCH. The job is 100 out of 10. There used to be purchases, but... Well, now, just to you. We kindly ask you to give out a bonus or encourage a consultant. And now, special THANKS to the girl Tatiana, who makes out installments and loans, for the first time I see that they made out installments in 5 minutes. I am very grateful to you. I wish the store prosperity and grateful customers. Sincerely, your Regular customer, Tatiana.

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дмитрий с.

Level 6 Local Expert

Incompetent staff I bought an iPhone 15 I told the consultant several times that I needed one SIM card +esim To which they replied: yes, of course, this is just your model ! I issued a phone , after which I found at home that the phone was for 2 SIM cards (for the Chinese market ) The next day I came to sort out the issue, as a result they made a fool of me and this is my fault … I submitted a request to the service center to solve the problem (refund, or replacement with a 1-digit one) The solution to the problem is a refusal … Why should the client suffer from incompetence of the staff?! I do not advise anyone to contact this store!!!

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Pavel

Level 9 Local Expert

In Grodno, there were 5 elements in all stores. Personally, I like this store more than others. Very attentive and, most importantly, not intrusive sellers (consultants).

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инесса груль

Level 4 Local Expert

I went to the store for a vacuum cleaner on 05/31.24. I previously chose a model at home, but thanks to the competence of the consultant of this department, I bought another model. I would like to express my gratitude to consultant Anna for her professionalism in her field and tact. I am very happy with the purchase.

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Сергей Леменков

Level 3 Local Expert

Awful. I wanted to buy a clipper. The seller did not find the key to the showcase and did not even try to ask anyone where to find it

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Олег Дорощенко

Level 8 Local Expert

I wanted the music to be louder, the consultant advised JBL Boombox 3. It plays loudly, the bass is pressing, even the neighbors from below came. I connect it via Bluetooth, it keeps charging for about 20 hours. A super thing

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Руслан Фурман

Level 2 Local Expert

Employees are discussing customers in the sales area! They're rude, they're rude! Where do they recruit staff? Low-level customer communication rules! Customers should listen to insults, and employees are not punished in any way! If the buyer makes a remark, they immediately threaten administrative legislation.

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Дмитрий З.

Level 4 Local Expert

I didn't like it, I bought a TV, spent an hour running through the ticket offices, waiting in queues. It would be better to order online and not here. They could not arrange delivery, they also paid for it, they had to take it out themselves, In short, the mood from the purchase was spoiled. I don't recommend it.

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Шпиленя Андрей

Level 3 Local Expert

It's terribly simple, I bought a smartphone, sniffed the Protection + 1 program, that is, the warranty extension for another 1 year, as soon as the main warranty ended, I handed over Protection + 1 twice and returned the product twice without doing anything with it, only returned it even worse, wrote a complaint, and that's it... silence... I do not advise anyone at all!!!

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Анна М

Level 7 Local Expert

We came to the 5th element in Trinity to buy a refrigerator. Not a single consultant approached us during the entire time that we were choosing a suitable model for ourselves. The choice, in the end, was made on our own, which we actually really liked (knowing how the consultations in 5E go according to reviews), but that was the end of the positive impressions. Of course, to make a purchase, we called an employee and... Let's go: at first, they "brazenly" began to push through other models, which, simply, were twice as expensive. It was not possible to build any reasoned dialogue with the consultant, it is even difficult to describe it here, there was not even a logical conversation, it was absolutely obvious that they were trying their best to sell the product more expensive, although it was not better at all, and it did not correspond to our wishes at all. Then we moved on to making a purchase, then they began to give us some additional service, etc. I do not use the word "push in" for nothing, because again, there were no worthy arguments in favor of our additional services from the consultant, and when we, once again, refused to add.If there were any options, then they began to tell us that our refrigerator would be taken and the doors would fall off (and we chose a good refrigerator, LG)! And don't let us come to them with this! Oh, what was there! With grief, they made out everything in half. Then an unpleasant surprise awaited during delivery (in general, it was not very cool to expect delivery for a whole week with the availability of equipment, but here it is). So the workers who brought the refrigerator left it in the hallway, right outside the front door, our kitchen is located next to it, we did not ask them to carry it somewhere far away. But that's all we won't carry. I had to dig it out of cardboard on my own, besides, there were still some sticks attached to the construction brackets in the bottom, which created such good problems for us. A few years ago, we bought an Atlant refrigerator from the factory, so there, without specifying anything, the workers rolled it into the right room and unpacked everything, taking with them the packaging we did not need - this is an example, for the difference in service. Of course, there was no desire to come to this store for shopping at all. P.S.: In the fall, an air humidifier was purchased in the same store. Again, instead of the self-selected model, others were "pushed through" to us. Due to inexperience, then they were led. As a result, the humidifier worked for a day or two. Next, we gave it for examination, which found out that it was completely incapacitated, of course, there was a suspicion that it was originally sold to us after repair, although it was offered as new in the store. Further resuscitation of him was impossible according to the conclusion. We took the money back for the humidifier, as a result of this story. First, a bad product, then a completely unsuccessful service - these two points are enough to never come back. It is very unpleasant to leave a negative comment, but I hope this review will be useful.

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Денис Фирсов

Level 9 Local Expert

One of the largest and most modern electronics stores, convenient location.

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Светлана Я.

Level 2 Local Expert

The order did not match the order from the online store, after which the blender immediately failed without having time to work. It was sent to the service, the refund was approved. three stars for solving the issue and the time spent. I hope not to face such questions again.

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Наталья Звержевич

Level 5 Local Expert

Very polite and attentive sales consultants, they were very satisfied with visiting the store and shopping.

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Мила Адлер

Level 2 Local Expert

It is very unpleasant when they cheat and take out some details from the information. When unpacking the product, I personally saw that the magnet from the manufacturer, which came as a gift, was included. The saleswoman probably kept it for herself (I don't think she just forgot to put it in). Somehow she behaved uncertainly when she handed over the goods. I'm afraid I won't report anything else. A trifle, of course, but unpleasant. An unscrupulous employee. And by the way, when refusing an additional guarantee, the girl reacted so unpleasantly. I recommend that the management of the store in Trinity shopping mall pay attention to the service and maintenance.

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Александр Лабоцкий

Level 3 Local Expert

Overall impression: An extremely negative impression was formed after the last purchase. I have applied before, but I have never met such an attitude. I issued an iPhone 14 pro max in the Trinity shopping mall in Grodno . Before registration, I studied the availability in Grodno and the characteristics of the goods, using the 5element website. As it turned out, in fact, the store sells phones intended for the Chinese consumer market under the guise of the European market. For understanding, the phone from the Chinese market does not support the ESIM function, the facetime functionality is cut off. Despite this, there is not a single mention on the site that it is possible to sell a dualsim phone, it is written in Russian in white - yes, yes support. After-sales service is disgusting, in conversation the store employees are trying to make you look like an idiot out of the blue. And this despite the fact that when applying for the 5-element service, I had to explain on my fingers to the store staff what esim is and what it is eaten with. Absolutely incompetent employees and disgusting attitude. At the same time, everyone hears the phrase "we value every customer" through the word. Utter nonsense, they appreciate exactly until you buy the goods, and then - get out. I will never contact the 5 element again, in principle.

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Тамара Немер

Level 6 Local Expert

A very good store. Competent specialists. They will always tell you about the product and tell you what is better to buy. A large selection of products.

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Elena Kremenskaia

Level 6 Local Expert

As with any normal hardware store, only the consultant explained in a very funny way how to use one or the other, reading the information written in the instructions, instead of just professionally demonstrating what he was asked to do.

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Ярослав Логинов

Level 11 Local Expert

A regular store for this chain, with average boorish staff. There are frequent problems with logistics, as when I order goods by a certain date, they are often 2-4 days late.

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Иван Малышко

Level 13 Local Expert

I always liked the 5th element. If there is no product in stock, then you can order it and it will be delivered to the specified store. The manager will call back and clarify the details of the order. They work well, they never let you down.

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Илана Савко

Level 4 Local Expert

If I could, I would have set 0, they don't sell high-quality goods.

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Свят

Level 10 Local Expert

If I don't come, the consultants don't care about potential buyers), they stand on the sidelines and talk. They didn't tell me much about the product that I needed. I called an Internet consultant and had no questions, identified and selected based on the identified needs.

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Саша С.

Level 2 Local Expert

Unfortunately, I didn't look at the name of the consultant who helped me choose the phone. But it turned out to be the most pleasant employee of the entire shopping mall. Not only did he tell everything clearly, but he also provided psychological support! I wanted to listen to such a person and I wanted to trust him. If you are (dear very pleasant consultant) You are reading this, you are just super! Thanks!!!

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Соня С.

Level 3 Local Expert

I remind you that it is better to buy a headset anywhere, but not here. Six months ago, wired headphones were purchased over the Internet here. After 5 months, the sound began to disappear alternately in one and the second earphone. According to the guarantee, no violations were detected. In fact, this is a record for the fastest headphone breakdown. Look for the headset in other places.

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Lex

Level 8 Local Expert

Why 2? Everything in the Store is quite expensive, in relation to the market. The choice for gamers is very small. There are no iPhones. I do not advise you to go here if you want to buy something for yourself, there are online stores for this.

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Ангелина Шинкарук

Level 7 Local Expert

I live near Trinity shopping mall and often visit element 5 in this complex. To be more precise, I give you a chance to improve every time. There are no good consultants. I'm not talking about Dmitry's consultant at all. Of course, I understand that every consultant is interested in selling more expensive, but persuading a client to buy another product (when he said exactly what you need) and saying which product is bad and I don't need it is TOO MUCH! If I asked to arrange a certain product, it means that I want it! Why fuck up my choice if no one even asked why and for whom I need it? A couple of days ago, my husband visited the 5th element in the shopping mall, so there was no opportunity to visit another one. And what do you think, Dmitry got a consultant, who again began to advise, or rather to sell, with a dissatisfied face. My husband just asked me to call another consultant and it was the best solution. And the final story about over-maintenance. My husband and I came to paste the film on the watch, which was paid for earlier. They asked me to walk for 10 minutes. When we returned, we saw a completely different film. It was necessary to have a matte one, they stuck a glossy one. The husband pointed out the mistake, but in response a disgruntled face and "you paid for the glossy one", the husband pointed to the place where it says matte and the seller said: "well, maybe it's glossy after all? It's necessary to re-glue it." Are you serious? We paid for a matte film, so we want a matte one. And the fact that someone can't read is not our problem. Don't set foot on you anymore!

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5 Element

95 reviews