5 Element

Rating 4.4
236 ratings
Rate this place

65 reviews

Level 8 Local Expert
July 13
Hello!!! Yesterday I went to the store, decided to change my vacuum cleaner, because I've already got mine... He started to turn off and this hose is always unscrewing, it's useless... A sales consultant immediately came up to us to orient us. I want to express my great gratitude to her for her work, unfortunately I do not know your name. THANK YOU VERY MUCH. The job is 100 out of 10. There used to be purchases, but... Well, now, just to you. We kindly ask you to give out a bonus or encourage a consultant. And now, special THANKS to the girl Tatiana, who makes out installments and loans, for the first time I see that they made out installments in 5 minutes. I am very grateful to you. I wish the store prosperity and grateful customers. Sincerely, your Regular customer, Tatiana.
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Level 9 Local Expert
November 21
You can talk a lot about this store.After visiting the store, positive emotions remain.If you fail to enter, a young man runs to you with a question, what are you interested in?.If there were any doubts, they disappear immediately.You already understand, I will buy.Talk, consult and buy.Guys, keep it up.I think you have a great future.Mashazin gives discounts, sells in installments.Come to the store, make a purchase, and wait at home.There are no certificates, initial contributions, fantastic.
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Level 2 Local Expert
October 12
I want to share my first and last purchase in the 5 Element store.I made an order through the website with the pick-up of the goods on October 12 in the afternoon the goods did not arrive.The support service offered a similar product from another manufacturer.We came to the store to pick up the goods, none of the consultants could put the paddon in the fruit and vegetable dryer, finding themselves in a desperate situation, so as not to be left without a gift, we had to go to the cashier to pay for the goods, having a savings card on which there were 58 bonuses, that is, rubles.They announce to us that they can write off only 1 ruble 70 kopecks , we are not thinking about refusing to buy .The cashier called a colleague for help.By joint efforts, the existing bonuses were written off.Further, we warn you that the payment will be partially by card and partially in cash, we have been confirmed the possibility of such a payment option.We pay for it.And we find out that the amount that they planned to deposit in cash was withdrawn from the card, and the amount that they planned to withdraw from the card had to be given in cash (fortunately they were). "5 element" Grodno 91 Grkogo Street thank you, you made our day !
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Level 2 Local Expert
October 31
My last purchase in this store was ON TRINITY! Terrible staff who don't solve any issues at all! Sit there for beauty! The administrator ignores the customers, denying their guilt. The girl at the service (she closed her badge), saying that they would take her to the examination, we would call on the phone, it was said that it was an examination as a result, on the day when she came to pick up the goods, it was said that there was no examination. Sellers are negligently working and selling marriage to people! The receptionist, a man, when talking to us, simply left to allegedly answer the phone, although he was sitting at the table simply. The girl at the service ignored us altogether and did not answer any questions! The warranty says one thing, in the end everything that is written there is all nonsense! The administrator justified this by saying that there is no signature of the seller.
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Level 17 Local Expert
October 21, 2023
A good 5 element in Grodno in Trinity shopping center.A large selection of goods, acceptable centers.Once again, I am convinced that it is better to buy equipment in a large and developed chain of stores. In particular, the 5th element suits me quite well.I made a lot of purchases in this store, the service is good.In particular, I liked the service in the department with televisions.Consultant Irina is a big hard worker, well done!
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Level 2 Local Expert
December 9
I would like to express my gratitude for the work of the girls at the checkout! With such a large flow of people, they remain polite and friendly, and also do their job quickly and efficiently!)
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Level 9 Local Expert
November 9
In Grodno, there were 5 elements in all stores. Personally, I like this store more than others. Very attentive and, most importantly, not intrusive sellers (consultants).
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Level 5 Local Expert
July 27
The service is terrible, there is no consultant to be found.We chose a stove and went to the cashier to issue an invoice, the girl spoke rudely, as a result, she generally said that the goods were booked for delivery.Why not write somewhere that it is booked, why waste someone else's time, in general, I do not recommend this place.
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Level 4 Local Expert
June 4
I went to the store for a vacuum cleaner on 05/31.24. I previously chose a model at home, but thanks to the competence of the consultant of this department, I bought another model. I would like to express my gratitude to consultant Anna for her professionalism in her field and tact. I am very happy with the purchase.
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Level 4 Local Expert
December 17
I would like to express my gratitude to consultant Dmitry for his courteous service and help in choosing the product.
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Level 6 Local Expert
January 22
Incompetent staff I bought an iPhone 15 I told the consultant several times that I needed one SIM card +esim To which they replied: yes, of course, this is just your model ! I issued a phone , after which I found at home that the phone was for 2 SIM cards (for the Chinese market ) The next day I came to sort out the issue, as a result they made a fool of me and this is my fault … I submitted a request to the service center to solve the problem (refund, or replacement with a 1-digit one) The solution to the problem is a refusal … Why should the client suffer from incompetence of the staff?! I do not advise anyone to contact this store!!!
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Level 6 Local Expert
August 24, 2023
We came to the 5th element in Trinity to buy a refrigerator. Not a single consultant approached us during the entire time that we were choosing a suitable model for ourselves. The choice, in the end, was made on our own, which we actually really liked (knowing how the consultations in 5E go according to reviews), but that was the end of the positive impressions. Of course, to make a purchase, we called an employee and... Let's go: at first, they "brazenly" began to push through other models, which, simply, were twice as expensive. It was not possible to build any reasoned dialogue with the consultant, it is even difficult to describe it here, there was not even a logical conversation, it was absolutely obvious that they were trying their best to sell the product more expensive, although it was not better at all, and it did not correspond to our wishes at all. Then we moved on to making a purchase, then they began to give us some additional service, etc. I do not use the word "push in" for nothing, because again, there were no worthy arguments in favor of our additional services from the consultant, and when we, once again, refused to add.If there were any options, then they began to tell us that our refrigerator would be taken and the doors would fall off (and we chose a good refrigerator, LG)! And don't let us come to them with this! Oh, what was there! With grief, they made out everything in half. Then an unpleasant surprise awaited during delivery (in general, it was not very cool to expect delivery for a whole week with the availability of equipment, but here it is). So the workers who brought the refrigerator left it in the hallway, right outside the front door, our kitchen is located next to it, we did not ask them to carry it somewhere far away. But that's all we won't carry. I had to dig it out of cardboard on my own, besides, there were still some sticks attached to the construction brackets in the bottom, which created such good problems for us. A few years ago, we bought an Atlant refrigerator from the factory, so there, without specifying anything, the workers rolled it into the right room and unpacked everything, taking with them the packaging we did not need - this is an example, for the difference in service. Of course, there was no desire to come to this store for shopping at all. P.S.: In the fall, an air humidifier was purchased in the same store. Again, instead of the self-selected model, others were "pushed through" to us. Due to inexperience, then they were led. As a result, the humidifier worked for a day or two. Next, we gave it for examination, which found out that it was completely incapacitated, of course, there was a suspicion that it was originally sold to us after repair, although it was offered as new in the store. Further resuscitation of him was impossible according to the conclusion. We took the money back for the humidifier, as a result of this story. First, a bad product, then a completely unsuccessful service - these two points are enough to never come back. It is very unpleasant to leave a negative comment, but I hope this review will be useful.
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Level 3 Local Expert
October 18, 2023
Overall impression: An extremely negative impression was formed after the last purchase. I have applied before, but I have never met such an attitude. I issued an iPhone 14 pro max in the Trinity shopping mall in Grodno . Before registration, I studied the availability in Grodno and the characteristics of the goods, using the 5element website. As it turned out, in fact, the store sells phones intended for the Chinese consumer market under the guise of the European market. For understanding, the phone from the Chinese market does not support the ESIM function, the facetime functionality is cut off. Despite this, there is not a single mention on the site that it is possible to sell a dualsim phone, it is written in Russian in white - yes, yes support. After-sales service is disgusting, in conversation the store employees are trying to make you look like an idiot out of the blue. And this despite the fact that when applying for the 5-element service, I had to explain on my fingers to the store staff what esim is and what it is eaten with. Absolutely incompetent employees and disgusting attitude. At the same time, everyone hears the phrase "we value every customer" through the word. Utter nonsense, they appreciate exactly until you buy the goods, and then - get out. I will never contact the 5 element again, in principle.
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Level 8 Local Expert
December 8, 2023
Why 2? Everything in the Store is quite expensive, in relation to the market. The choice for gamers is very small. There are no iPhones. I do not advise you to go here if you want to buy something for yourself, there are online stores for this.
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Level 10 Local Expert
February 11
If I don't come, the consultants don't care about potential buyers), they stand on the sidelines and talk. They didn't tell me much about the product that I needed. I called an Internet consultant and had no questions, identified and selected based on the identified needs.
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Level 4 Local Expert
December 2, 2023
I didn't like it, I bought a TV, spent an hour running through the ticket offices, waiting in queues. It would be better to order online and not here. They could not arrange delivery, they also paid for it, they had to take it out themselves, In short, the mood from the purchase was spoiled. I don't recommend it.
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Level 7 Local Expert
November 13, 2022
I live near Trinity shopping mall and often visit element 5 in this complex. To be more precise, I give you a chance to improve every time. There are no good consultants. I'm not talking about Dmitry's consultant at all. Of course, I understand that every consultant is interested in selling more expensive, but persuading a client to buy another product (when he said exactly what you need) and saying which product is bad and I don't need it is TOO MUCH! If I asked to arrange a certain product, it means that I want it! Why fuck up my choice if no one even asked why and for whom I need it? A couple of days ago, my husband visited the 5th element in the shopping mall, so there was no opportunity to visit another one. And what do you think, Dmitry got a consultant, who again began to advise, or rather to sell, with a dissatisfied face. My husband just asked me to call another consultant and it was the best solution. And the final story about over-maintenance. My husband and I came to paste the film on the watch, which was paid for earlier. They asked me to walk for 10 minutes. When we returned, we saw a completely different film. It was necessary to have a matte one, they stuck a glossy one. The husband pointed out the mistake, but in response a disgruntled face and "you paid for the glossy one", the husband pointed to the place where it says matte and the seller said: "well, maybe it's glossy after all? It's necessary to re-glue it." Are you serious? We paid for a matte film, so we want a matte one. And the fact that someone can't read is not our problem. Don't set foot on you anymore!
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Level 2 Local Expert
June 29, 2023
It is very unpleasant when they cheat and take out some details from the information. When unpacking the product, I personally saw that the magnet from the manufacturer, which came as a gift, was included. The saleswoman probably kept it for herself (I don't think she just forgot to put it in). Somehow she behaved uncertainly when she handed over the goods. I'm afraid I won't report anything else. A trifle, of course, but unpleasant. An unscrupulous employee. And by the way, when refusing an additional guarantee, the girl reacted so unpleasantly. I recommend that the management of the store in Trinity shopping mall pay attention to the service and maintenance.
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Level 6 Local Expert
September 28, 2023
A very good store. Competent specialists. They will always tell you about the product and tell you what is better to buy. A large selection of products.
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Level 2 Local Expert
June 20, 2023
Unfortunately, I didn't look at the name of the consultant who helped me choose the phone. But it turned out to be the most pleasant employee of the entire shopping mall. Not only did he tell everything clearly, but he also provided psychological support! I wanted to listen to such a person and I wanted to trust him. If you are (dear very pleasant consultant) You are reading this, you are just super! Thanks!!!
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Level 5 Local Expert
November 6
Very good service. Nice prices.
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Level 2 Local Expert
September 13, 2023
The order did not match the order from the online store, after which the blender immediately failed without having time to work. It was sent to the service, the refund was approved. three stars for solving the issue and the time spent. I hope not to face such questions again.
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Level 3 Local Expert
September 5, 2023
It's terribly simple, I bought a smartphone, sniffed the Protection + 1 program, that is, the warranty extension for another 1 year, as soon as the main warranty ended, I handed over Protection + 1 twice and returned the product twice without doing anything with it, only returned it even worse, wrote a complaint, and that's it... silence... I do not advise anyone at all!!!
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Level 22 Local Expert
August 6, 2022
I was in the store on the Crown on Kupala, very polite staff, well served. Then I went to the store in Trinity. Oh gods, service 0. I greeted the IT specialist, waited a minute until he raised his head with a tired face, cast a contemptuous glance at me and replied with a toxic "hello." After that, he didn't tell me anything and sent me to look for "someone in the hall." I went to another store where I had a normal conversation with a specialist and bought what I needed.
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Level 5 Local Expert
September 2, 2022
I bought wireless headphones. In principle, I did not call the phone number to the consultants so that they would not drive my number into the program on the phone, after which the advertisement would rush like into the mailbox of the entrance. I know they have a plan for the day by the numbers, but sorry, not at my expense! so at the checkout, one of the "smartest guy" when entering a discount card entered my number not through the checkout but into his phone and then happily said "you have zero points." So I fucking know!!! you were told not to enter it into your application, but at the cashier to deposit bonuses!!!! because of this kind of deception, their idiotic divorces, like an addition. guarantees and any 2,3,5 goods in the receipt, in principle, I will not go to this chain of stores!! fortunately, there is an alternative!
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Level 2 Local Expert
July 25, 2023
A terrible phone consultant . The name is closed on the badge.Brazenly pushing in the wrong thing that we ask for. He tries to humiliate in choosing this product, he wants to turn around and leave the store. We will no longer come to the 5th element in Trinity Grodno
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Level 3 Local Expert
November 23, 2022
I remind you that it is better to buy a headset anywhere, but not here. Six months ago, wired headphones were purchased over the Internet here. After 5 months, the sound began to disappear alternately in one and the second earphone. According to the guarantee, no violations were detected. In fact, this is a record for the fastest headphone breakdown. Look for the headset in other places.
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Level 10 Local Expert
October 6, 2023
I was satisfied with everything responsive employees offer goods, even if they were unnecessary to me, but I think to buy
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Level 11 Local Expert
June 14, 2022
We bought a smartphone on 06/14/2022. Consultant Oleg. Full, boorish. He came up only after he called. And before that, he wiped the mobile phones a meter away from us and left. I was standing and talking to some girl. I was talking everywhere about extras for a fee....when asked to remove the greeting of the first inclusion, he said that in general, it costs 34 rubles to set up the phone ... A very bad impression. You'd better go to another one. Never to this salon again
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Level 7 Local Expert
November 11, 2023
Polite staff. Have a good command of product information
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Level 8 Local Expert
September 10, 2023
A wide range of products, competent consultants
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Level 12 Local Expert
June 21, 2022
I always liked the 5th element. If there is no product in stock, then you can order it and it will be delivered to the specified store. The manager will call back and clarify the details of the order. They work well, they never let you down.
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Level 17 Local Expert
July 14, 2022
A large home appliance store in Trinity shopping center. A wide range of appliances from headphones to refrigerators.
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Level 7 Local Expert
August 13, 2022
A very good consultant worked on large household appliances. He is the tallest. In a grey T-shirt with an LG badge. We'll come again.
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Level 19 Local Expert
October 20, 2022
Just like everywhere else. The choice is small, the prices are high. And advertising consultants are sometimes hired.
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Level 3 Local Expert
December 27, 2021
It is not the first time I have been disappointed with the work of the staff of this store. There is no client orientation, consultants roll their eyes, respond rudely. I advise you to pay attention to the professional level of your employees
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Level 14 Local Expert
March 24, 2021
Not bad, there are nuances, as everywhere else. There are a lot of goods, the staff is not the worst. You can stock up, especially during the discount season, there are even very profitable positions.
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Level 5 Local Expert
August 15, 2021
It is not the widest assortment, but it is well equipped and easy to choose products. It is always possible to compare with those that prepositions the catalog
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Level 7 Local Expert
November 7, 2023
For equipment or installments only to them )
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Level 6 Local Expert
July 27, 2020
I came with a girl to buy a curling iron.For the entire time we were in the store, no one came to the department with MBT.We are not proud people, we went to look for a consultant.The first attempt turned out to be unsuccessful, the consultants began to jump off that this was not their department.The second attempt was also unsuccessful.As a result, nothing was bought and our mood was very spoiled.The quality of service in this store is at the lowest level. The company's slogan has not justified itself.I do not recommend visiting this store. Save your nerves and time.
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Level 7 Local Expert
October 9, 2020
Today I visited this wonderful place, tried to choose a portable speaker, as a result, JBL charge 4 was discharged and did not turn on, the second one worked for 10 seconds and turned off, asked the consultant to look at the girl, put on charging or another column, as a result, she said that she knows, they come discharged, I say ok, how can I listen, I can't buy for luck, he says I can't do anything to help 🤦♂️🤦♂️🤦♂️
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Level 2 Local Expert
October 21, 2023
Very bad company
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Level 5 Local Expert
March 4, 2021
You can always arrange an installment plan, get advice.We buy all household appliances only in the 5th Element.
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Level 4 Local Expert
April 12
Super
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Level 14 Local Expert
October 6, 2021
All the electronics are there, but very little Apple technology, it's disappointing
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Level 5 Local Expert
November 25, 2022
Consultant Eduard has 100 points!!!!!
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Level 9 Local Expert
June 8, 2021
I bought an ultra, the bespectacled man was talking about Yandex music, although I only wanted a garage, there are no cases for premium phones.
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Level 11 Local Expert
June 17, 2020
The 5th element is always on top. A large selection of goods, well, sometimes I also buy things there, I am happy with the installment plan
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Level 8 Local Expert
August 4, 2020
Excellent store, attentive staff, reasonable prices and conditions of sale of goods.
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Level 8 Local Expert
November 1, 2022
Everything is fast and efficient
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