5 Element

4.8

163 ratings

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Алиса-Таисия

Level 3 Local Expert

I would like to thank the 5 element store - it has a really pleasant staff, a good selection and reasonable prices. Special thanks to intern Andrey: he is very kind, positive and attentive. He calmly explained everything, helped me figure it out, and generally left only a good impression. He really should be hired and encouraged - such an employee is worth his weight in gold!!!

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Владислав Ерофеенко

Level 11 Local Expert

An old car broke down, and I started looking for a replacement. I found a cool model here with a good discount from the showcase, they said it was in the showcase, but they only used it for demonstration. Externally, there are no jambs at all, everything is perfect inside, too, the warranty is like a new one. It works quietly, the spin is powerful, and there are a lot of programs. As a result, Norm saved money and took equipment of a higher class than planned.

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Vels_BMW

Level 17 Local Expert

The 5th element holds the stamp. The staff - guys, guys - are joking around in their business, they really understand, they consulted, then I scrupulously studied the technique and made a decent choice. And yes, there's a brunette girl named Diana in the paperwork department. 👌

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Леди 007

Level 21 Local Expert

I recently visited the Fifth Element store in order to get acquainted with the range of watches and get an adapted consultation. At first, I had positive expectations: I thought I would be able to get useful information and choose the appropriate option. However, I came across a situation that was extremely disappointing to me. When I approached the consultant and asked him to show me the model of the watch, he replied that he would not open it because he believed that I probably was not going to buy it. Such a boorish attitude came as a real shock to me! It was truly unpleasant for me to hear such a thing. I came for information and a desire to talk about products, rather than face the seller's preconceived opinion. I expected the staff to be interested in helping clients, rather than being limited by stereotypes. The more I think about it, the more I realize how important it is for a business to be open and responsive. If the store's employees are not ready to show interest in customers and their requests, even if they are just looking at the goods, this jeopardizes the company's reputation. This attitude does not meet the standards of good service at all. I'm upset and I'm not sure if I'll come back to the Fifth Element again. I hope that the store will draw conclusions from such situations and start paying more attention to its customers.

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Алеся Боброва

Level 2 Local Expert

Element 5 is the coolest hardware store There is everything! And you can also order absolutely any product. There is a lot of choice in quick availability and at low prices, as well as special offers! I visited the store to purchase a Polaris brand hair dryer. We examined the product during the purchase, and then quickly completed the purchase I am happy, now I will dry my hair much faster, and it will take less time. I recommend the 5 element store

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Liudmila

Level 8 Local Expert

I want to express my gratitude to the sales consultant Alexandra and the guy from the electronics department. for your professionalism and competent advice.We bought a laptop from you.The guys are just great!!!🔥🔥They explained everything in a popular way and helped me choose the right model. We will continue to purchase goods from you.👍👍

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Наталья А.

Level 6 Local Expert

Convenient location, helpful staff. I came up with a rather strange problem, and everyone I contacted - the cashier, the employee at the return, the consultants in the hall - helped in their part. I'm in Minsk on a business trip, and at the end of the day, a tired person is unexpectedly pleased with such an attentive attitude. Thanks again.

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Наталья Горностай

Level 7 Local Expert

I love the 5th element. A good chain of stores! A large selection of products and reasonable prices. I have just bought a vertical vacuum cleaner in the 5th element. There was a lot of choice. The consultants explained everything in detail. I'm sooo happy!!! I recommend it!!! I took the vacuum cleaner in installments. Very convenient!

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Анжелика Михадюк

Level 2 Local Expert

The consultant and I chose a coffee machine, decided to take it, then he said that it was only available from the window, we asked to see which store we could pick up not from the window, to which he began to get nervous and prove that in all stores it was only on the window. He offered us to pick up a scratched coffee machine, we didn't want to take it from the showcase , we decided to see for ourselves on the website if they were available in other stores. The website showed that they are available in 5 stores in Minsk , we tell the consultant: - why did you say that they are not available anywhere? The answer was: - everything on the site is not true. We looked at the website where it is still available , went to another 5 element, where they brought us a coffee machine without scratches, in film, not from the showcase. We understand that you are dripping money from the sale, but if the customer does not want the product from the showcase, why blatantly lie that the other 5 items do not have it, and everyone will only have it from the showcase. In general, we are very disappointed in the consultants of this 5th element.

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snejanna

Level 3 Local Expert

Incompetent employees work in the store All they do is try to cram the product along with their unnecessary "insurance", but they don't know how to advise on the actual quality of the product. The staff did not know how to open the filter at the vacuum cleaner, three people stood over it and tried to figure it out + they did not put down or lost the charging cable for the vacuum cleaner, while they diligently tried to figure out how to open the filter. We told them 3 times that we didn't need their insurance, but we stuck with it anyway, and 3 consultants tried to cram it in, one at a time - it would be better if they understood how the equipment they sell works. I wish them to learn how to sell efficiently and work out customer objections so that they will be willing to come back again. As a result, of course there is no desire to return, there is also no good impression of the purchase.

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Nikita Zhuk

Level 7 Local Expert

I ordered a TV, came to pick it up, the consultant tried to "sniff" a completely different one, so okay, I would just offer, no, he told me what a bad choice I made and tried to dissuade me for 40 minutes (I eventually bought the TV as I chose, Yandex TV station 55!!!beautiful!!!)

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808477 Карницкая

Level 5 Local Expert

Professional consultants and the girl who made the purchase are more friendly. It's a pity that I didn't think to find out their last names. Many thanks to them.

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Андрей Климков

Level 9 Local Expert

Picks up the product on December 31st. I was very pleased that even on such a day, everyone was friendly, they backed each other up in different areas and did not have to wait long for the issue.

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Gosha

Level 5 Local Expert

In addition to the beautiful store in the new shopping center - for which I actually give at least one star, otherwise "0" and even a minus. The delivery of the goods a few days later is at best, the administrator on the issue is openly rude, the seller does not even know how to turn on the purchased device, not to mention tell something about its characteristics or advantages ((( And most importantly, no one gives a damn about your problems that the goods did not arrive on time. And the 5th element website is a separate topic. To log into your personal account via SMS or Viber message (you have to wait more than an hour for the code!!!). I highly do not recommend it!

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Зміцер Г.

Level 4 Local Expert

Consultants are busy talking to each other instead of working. They said that the necessary product was not available, although it was later found on its own in the sales area. The response to the complaint was as rude as their service. Avoid this store whenever possible.

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Alexandr

Level 10 Local Expert

I really liked the store, a good selection of various equipment, the consultants are pleasant and sociable, I really liked the service, I can recommend it)))

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Анна А

Level 9 Local Expert

Almost all consultants, with the exception of a few, are completely incompetent in matters of household appliances! When asked what is the difference between these models, they are full of nonsense! And an appeal to management: have an explanatory conversation with employees, especially female employees, that it is at least rude to discuss clients and giggle behind their backs! And it looks ridiculous and ridiculous !

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Сергей Оникиенко

Level 3 Local Expert

This is the second time I visit this store. The second time was completely ignored by the staff. It feels like if I come to you, then I have to run after the sellers myself. I wanted to buy a Huawei Watch 5GT and compare it with the 5 Pro and 4, but I still didn't get at least a banal "hello." It's just awful.

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Аня

Level 3 Local Expert

The quality of the logistics and service center is terrible. The track was handed over under warranty, because the canvas stopped when walking, or scrolled the canvas backwards (it is difficult to understand while walking, but it is very traumatic). The couriers arrived very politely, but that was the end of all the politeness and desire to figure out the problem. After 2 weeks, an employee of the logistics center will simply call you, who can only arrange for the goods to be delivered back, without explanation. Everything will be written in the warranty. It's just impossible to get any feedback (how the track was checked, which modes were watched, walked on it, or just stood next to it and watched) in order to understand whether it was checked at all. According to the logistician, there is no such employee (who communicates with customers on warranty issues) in this organization. No one should or will call me. We took it, checked it, take it away! They offered to deliver the track to the store, where I should personally walk on it myself and check it. What for? I know there's a malfunction! Bottom line, do not buy anything in these stores if you expect the warranty to be valid. You will simply be asked over the phone to do a "pre-trial examination and go to court," at least the employee on the phone told me to do so, making it clear that they would not look into my problem.

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Андрей Куцаев

Level 9 Local Expert

Another good store of the 5 Element chain, excellent, polite and attentive sellers, convenient location near the Partizanskaya metro station, everything is wonderful and convenient.

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Вика М

Level 3 Local Expert

Incorrect advice on the oven, hob, and microwave. The consultants are incompetent in the proposed technique. I suggest that you conduct a briefing on relevant information in this area.

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Sergei Sokolov

Level 16 Local Expert

I was picking up the ordered device. At the same time, I looked at the assortment. In general, it's the same as everywhere else in the 5th element (stores). There is a minimum, the sellers are adequate, and if they don't know themselves, who knows the name?

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Ксения Петренко

Level 4 Local Expert

Terrible attitude of the staff ‼️ We came to buy 3 phones and a printer. As a result, one employee came up and began to communicate rudely, you see, 500 rubles for a phone is "beggarly." The second one doesn't know anything and had to choose and look at reviews on the Internet themselves, for any question: "look on the Internet." I think we found 3 phones with the third one. As a result , we hung around the store for 20 minutes , but no one brought them to the checkout ! We ask where, and the answer is "I don't know"!

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Максим Оловейников

Level 7 Local Expert

It is convenient that the website immediately shows whether there is a product in a particular store. No need to drive all over the city in search of the right model. You book and you can pick it up on the same day if you haven't found something in the shops of your city. I order and pick it up in a few days.

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Елена Шестопалова

Level 5 Local Expert

Very attentive and unobtrusive attitude of the staff. It was very comfortable, because I was very competently overextended as my requests progressed. She didn't go unnoticed for a second. I'll definitely be back.

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Надежда Иванова

Level 8 Local Expert

Good afternoon. I ordered a meat cooler on 12.09. The delivery was scheduled for the 20th. We took our tickets and packed up. I'm calling today, there will be no delivery. What if we had come 170 km away? So please call and clarify. It may happen that nothing will be delivered to you.

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Эльдар Кротов

Level 11 Local Expert

I recently went to the 5th element for a steamer. I liked that the consultant immediately came up and asked how he could help. He suggested several models, explained the differences, and talked about the warranty. It's nice when they don't just offer more expensive options, but really help you make a choice. I was satisfied with both the service and the purchase.

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Артём Б.

Level 7 Local Expert

It takes more than 10 minutes to find a consultant, and then another 10 minutes to wait for him. to buy the product from the showcase. "one consultant for several zones." so why even work until 22.00?

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Вика Павлович

Level 7 Local Expert

The service was top-notch, although the staff probably shouldn't have had the energy by the evening of the holidays, but they paid maximum attention to me, described in detail the tablet models of interest, the differences, and what was interesting. It's much easier to choose this way.

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Яна

Level 9 Local Expert

Faced with an incomprehensible situation when choosing a hair dryer, almost every product turned out to be a showcase, the consultant just threw up her hands, said it was easier to choose on the website. It is unacceptable for a network of this scale to organize a store in this way.

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Олег Дорощенко

Level 8 Local Expert

I took a Wi-Fi camera for the cottage, the consultant explained how to connect it to the phone. I checked at home, the picture is clear, the connection is stable. The site is now under control.

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Сергей Лагодич

Level 6 Local Expert

I placed an order on the website. The courier arrived at the agreed time. The packaging is intact, the speakers were checked in place, no defects. I've already connected it at home, everything is working, the sound is excellent, powerful and clean.

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оля Пархомова

Level 8 Local Expert

We chose a refrigerator for a rented apartment. Ilya, the consultant, approached, asked what was important, and advised Atlant with a good volume and low consumption. He told me everything about the functions and guarantees. I was very helpful with the choice, thank you.

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n.t.s 💞n.s.t💞

Level 3 Local Expert

I really liked the store, the consultants are good, many thanks to Philip, who helped me a lot when choosing a refrigerator.

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Стас С

Level 8 Local Expert

The store is convenient, I came to get headphones, I couldn't find the right model in the hall, the consultants help me order through the website. The delivery to the store is fast, I already picked it up in a couple of days.

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анатолий

Level 2 Local Expert

I would like to thank the seller Irina for her sensitive and attentive attitude to visitors. she helped in the selection of the product and in ordering the missing product.Thanks to her.She's doing great.

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Егор Кочан

Level 9 Local Expert

Our house is being renovated and my wife decided to give me a drill. They arrived without delay. I'm happy with the gift. The drill is powerful, it works flawlessly.

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Олег Кононов

Level 9 Local Expert

I went to the 5th Element for a tablet and got a cool consultant. Checked on the spot, it works perfectly. I took it without thinking, thanks for such competent help!

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Алекс Александр

Level 5 Local Expert

The consultant was rude. She couldn't really answer the questions, but she just ran away. It's just some kind of degradation. How can you just run away? With these prices, you can also get a better service.

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Лера Lera

Level 8 Local Expert

I recently bought a microwave oven in this store, and I want to mention the work of Oleg's consultant. He talked in detail about the models, did not adjust the choice, gave time to think. We left with a purchase and a pleasant impression.

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Саша

Level 9 Local Expert

The order did not arrive on the specified day. They don't know when he will be or where he is. I don't recommend it.

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Татьяна Русакова

Level 3 Local Expert

I bought a dishwasher WITH an INSTALLATION, I talked to the manager that I needed a dishwasher ONLY with the condition of installation and embedding it in the kitchen (the place is not equipped), I also said this and even emphasized that I would need to cut out part of the cabinet. The manager replied, yes, of course, the master will come and do everything. 2 days after delivery, the master called and said that he would not do this, he could only connect. After that, Maria, the customer service specialist, called back and said that they would not install it since I did not have a kitchen equipped, I had to come to the store and collect the money for the installation. My husband is disabled, he can't install a dishwasher, and I can't do it. I asked to pick up the dishwasher because I bought it ONLY with the condition of installation, they refused me, referring to the decree of the Council of Ministers.mine 778. and now the dishwasher is in the hallway and we go around it looking for specialists who will solve our problem. So think 1000 times about whether it's worth contacting the unskilled and very arrogant staff of the 5 element store chain, which is important for you to "get into", and then they don't care about anything except payment, of course. And accordingly, the management of this network, as it is known, "the fish rots from the head." This is my last purchase in this network. Because there are decent companies that, despite resolution 778, take away equipment if their employees did not treat the client decently.

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Рита Пинчук

Level 6 Local Expert

Friendly and competent staff. My purchases were quickly packed and processed

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Максимка Зайцев

Level 2 Local Expert

The service is terrible. The consultants are standing talking to each other, they don't want to help. The product is on the shelf, there is no price tag. Response to a complaint about "fuck off"

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Яков Морозюк

Level 8 Local Expert

We bought a compact 10-liter water heater for the bathroom. We helped you choose the right one for mounting and power. It was installed quickly, and now I'm calmly experiencing the lack of hot water.

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Владислав П.

Level 6 Local Expert

They delivered a shortage, they didn't want to solve the problem

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___

Level 5 Local Expert

Excellent consultants, they will help, they will tell, they will show

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вася Ивонов

Level 10 Local Expert

The range is sooo narrowed

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Саша Хацкевич

Level 3 Local Expert

Thanks to the store and the seller of goods for the TV. Helped a lot!

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Мария

Level 3 Local Expert

The consultant with pink hair has 0 customer orientation

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5 Element

70 reviews