5 Element

4.4

740 ratings

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Мария Прохорчик

Level 4 Local Expert

We made a purchase in the 5 element store. Polaris cleaning vacuum cleaner, we were very satisfied!!! One of the advantages: there are many nozzles, a great helper for cleaning the sofa, a nozzle for combing animals is an indispensable thing, and in general we are very satisfied with the quality and functionality!!! On my advice, ude bought 2 people, they were also satisfied!!! I recommend it to everyone!!!

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Ермакова С.

Level 3 Local Expert

Thank you so much for your prompt and friendly attitude. The issue of returning the vacuum cleaner (manufacturing defect) was resolved very quickly. The staff helped me choose a replacement vacuum cleaner. Consultants Egor and Anatoly professionally helped to choose a new vacuum cleaner. Moreover, they carried him to the car. Pleasantly surprised . This is not the first time I have made purchases in the 5th element on Prytytsky. I am grateful to the staff of this store every time.

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Юлия

Level 2 Local Expert

I would like to express my deep gratitude to the trainee consultant Veronika for her help in choosing a gas stove. The girl politely offered to help me navigate the product I was interested in. The stove model that I was planning to consider for purchase was not in the store. Veronica kindly offered to consider other options. She listened attentively to all the wishes. She helped to compare models and choose the best option (Hephaestus 6300 - 03 - 0040 ). Special thanks for your patience and detailed answers to all my many questions about the model I have already chosen. I would like to note that Veronica confidently knows the information, provided support at all stages of the purchase, and until the last minute of our conversation, I was sure that I was communicating with a sales consultant, obviously, that the person was passionate about his work and striving for development. Veronica's attentive attitude and professional approach are highly appreciated. I wish you success in your future career!) I was very pleased with the purchase.

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Елизавета

Level 5 Local Expert

On 11/8/2025, consultant Stanislav Barkovsky saw that the person did not understand phones and suggested the worst model, one of the most unsold, unknown, with poor parameters compared to other models and with hyped reviews. It is impossible to return the phone and I have to leave a negative review, unfortunately. Never trust consultants, they just want to sell the most substandard and unsold goods, such employees should be ashamed.

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Валерия Резанович

Level 3 Local Expert

I would like to express my gratitude to the store staff ( employees at Victoria and Arthur's service) for his professionalism, ability to answer all the client's questions and humanity. We solved all the questions in 5 minutes, when they answered in other stores: we don't know this, we don't know how to do this.

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Ирина Никитенко

Level 3 Local Expert

I would like to express my deep gratitude to Nikolai Nikolaevich for the professionalism, responsiveness and sensitivity shown in the process of assisting in the selection of household appliances. Thanks to this specialist in his field, we were able to easily choose an excellent washing machine, as well as a TV in the kitchen. And even they picked up a cool iron for us)) Thanks!!! Have good customers and great sales!

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Надежда Гулевич

Level 3 Local Expert

We bought a TV of the Yandex TV basic model, reserved a TK, it was the last one left The seller behaved incorrectly, insisted that the TV would not work well, slow down, that if you watch a movie and suddenly there will be a smooth transition, then we will not have this, there will be, as he put it, a "slide show " To the words " can you offer something better at the same price ?" He didn't react at all We looked at the reviews and saw that we weren't the only ones in the same situation. On the issue of warranty , he offered only for a year or for 4 , there were no other options . Although there are more warranty options on the website. The seller was very insistent that the TV was not the best, he also said that the TV would not work properly without a paid subscription, offered a 5-element subscription , that it was better We bought a TV, and everything the seller says doesn 't add up. Everything works fine, it doesn't slow down and it works without a subscription, although we were given a free subscription for 3 months. The situation is not the most pleasant

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Андрей

Level 3 Local Expert

I would really like to thank the employees of the Yakutsen store, Alexander and Burov (unfortunately, I did not register my name), for their professionalism and friendly attitude. Despite the store's workload on Saturday evening, I was very quickly found, checked and processed the goods, and they also gave me detailed and humorous information on all issues. Very uplifting! Thank you for your work!

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viktoriya urezalova

Level 4 Local Expert

Hello, I want to leave a review on the KT-3032 3-in-1 blender . I've been using this blender for a year and I'm very happy, I can't imagine how I did without it before, I really love it, because it helps me make my favorite smoothies, smoothies, cream soups, and you can easily grind grains with a coffee grinder. coffee, and the chopper helps me to grind buckwheat, oatmeal,rice,flax seed into flour, it is very convenient, you do not need to buy kilograms in the store, the chopper will always help.A year ago, I bought it for 120 rubles. and I'm not complaining about the quality of the work, and I'm glad that I didn't have to buy more expensive brands. I recommend it!

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Артур Мишенев

Level 5 Local Expert

I chose the TV for a long time, my eyes were running away. The guy in the hall turned on several models, explained where the lighting is better, where the sound is. I took Philips, the picture is 🔥, the sound is surround. Happy as an elephant.

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Ольга Цвик

Level 2 Local Expert

I pick up goods from this store periodically. Today I got into Yuri's internship. For the first time, they took out the instructions in front of me, figured it out and explained to me how and what to connect. I was very impressed with your intern, as usually the inspection of the product was limited to plugging in the outlet. I was even given recommendations on how best to use it for maximum effect. Take care of this guy.

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Вадим Рощин

Level 14 Local Expert

Everything is as always on strong 4 . But I want to say separately about sellers and consultants - here are the best! I would like to thank Samir Mehrapiev separately !! We chose a tablet for our daughter to go to school. The guy is great , consulted on all the options , listened carefully to the 15-year-old child and recommended the best option in our budget . In the other two stores, I won 't name the location, they didn 't even listen to the child ! I recommend it!!!

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Ксения Варивода

Level 3 Local Expert

There are no consultants and they are difficult to catch. I asked the consultant to tell me about the product, saying that I did not understand, in response I received "what exactly you are interested in" logic 0, delivery is indicated a day, but in fact I waited almost a week. This is not the first time this has happened , and the desire to buy something disappears

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Татьяна

Level 4 Local Expert

We purchased a Huawei Pura 70 12GB/256GB phone from this store on 07/06/2025. Initially, Samsung or Xiaomi were considered, but in the end the seller changed his mind about this model, because in his opinion, this phone is better. It was said about Xiaomi that there is a lot of advertising, and Samsung does not win in terms of performance. At the time of the consultation, I immediately asked about Google services, because a year ago I bought a phone and they told me that Huawei does not have them, because they no longer cooperate with Google (this parameter was important for choosing a phone). To my objection, the seller assured me that "Huawei has resumed cooperation with Google and there are Google services in the new models." After looking at the phone that was on display and seeing that it had a Google browser and Google mail, I thought that it was (it turned out that these applications were installed through another app store). Considering that the phone has excellent features and many interesting functions for its price, after receiving information that Google services are available on the phone, we chose this model. The next day, I was setting up my phone, and I discovered that there were no Google services on the phone. I immediately called support to find out what was going on, they took my phone number and promised that a store employee would contact me to clarify the situation. On the same day, an employee of the store called me back and explained that there were no Google services on this phone, to which I said that the store had assured me that they were available. They offered to come to the store and promised to install everything. I came and they installed some kind of incomprehensible application instead of Google play. As a result, I asked for a complaint book, because due to poor-quality consultation, I'm wasting my time and I don't understand what is being installed. I was asked to wait 5 minutes, and I waited 20, after which the administrator came out and asked what was wrong. Then he offered to make a refund, but since the card with which the phone was purchased was not from a Belarusian bank, the refund would have to wait a month. As a result, they began to convince me again that this was one of their best phones, and I left the phone. I really regret that I turned to this particular store, the phone brings a lot of problems due to the lack of Google services, it is not possible to use it normally. I do not advise you to come here, sellers are not only incompetent, but also lie just to sell what is profitable for them.

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Алексей Н.

Level 6 Local Expert

The Kingston ssd turned out to be non-working, I gave the pc for reassembly, the company said the controller was working, the memory was not working (they took screenshots with their drive and mine), I gave it under warranty, everything turned out to work. They didn't want to solve the problem somehow, they will take the drive away only if their marriage is confirmed.

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Максим Мирковский

Level 3 Local Expert

We purchased the console with an annual subscription. I am silent about the lack of interest of the staff in the client in principle, this can be omitted. But the employee who handed over the console after payment did not issue a subscription activation code or an act of completed work. A service with a capital letter in one word.

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Ирина К.

Level 2 Local Expert

Hello! On 08/07/25, we bought a refrigerator at the 5 element store on Korzhenevsky St., 26 Korona shopping center near the Slutsky Gostinets metro station. I want to say that the attitude of sellers to the buyer is not very good, at least it was like that to my mother. She is an elderly person, and when the refrigerator was delivered to her home today, 08/08/25, the attitude was completely indifferent. They brought it, left it, gave us the documents and left, we stopped them halfway so that at least we could remove the refrigerator itself from the stand, me, her daughter and my mother would not be able to remove it themselves and it was done as if from under a stick. It was very unpleasant.

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Elena Y.

Level 4 Local Expert

"Protection+" is a real protection! Don't repeat my mistake — don't spend money on this "service"! When buying a hob, I issued an additional "Protection+" program for 3 years, as it took time to install the kitchen. It would seem that the confidence that the product will be repaired in case of a breakdown. But in fact, it's just a way to extract more money from the buyer without providing any guarantees. When the panel broke after 6 months, I decided to use the program — and that's what was waiting for me.: 1) No one identifies you on the phone. They don't have any data. All you need is the code from the brochure. Lost — they will make a request to the store, and wait again. "Service" 2) The repair period is up to 60 (!) days, and, attention, the company reserves the right to change these deadlines unilaterally without penalties and liability. That is, you can promise repairs for 3 years, but in fact you can do nothing?! 3) The master arrived on the 3rd day after the application... and disappeared for 2 weeks. No one calls or warns. If you want to know something, call yourself, catch it, persuade it. When I contacted support, I was quoted excerpts from the public offer, which do not appear anywhere during the purchase. Can I add a QR code to the brochure, why?) Is it even legal to refer to a document that the buyer has not actually read? Why wasn't I notified of such conditions at the time of the sale? The money was wasted. Three years of “warranty" without obligations and liability. You've lost a client.

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Мария Садовская

Level 7 Local Expert

We made repairs and needed appliances for the kitchen. Thanks to the guys in the 5th element, they worked with us for 3 hours, helped us choose an oven with a heat panel, an extractor hood and a dishwasher. My husband is meticulous, but the consultants steadfastly withstood all his nagging and questions. Wonderful service.

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Сергей П.

Level 3 Local Expert

The store is super. Thanks to the consultant Anatoly, we chose a super robot vacuum cleaner on cool installment terms. At the same time, polaris was advised. I didn't think it would turn out to be such a decent company. The PVCRDC G2 6002 model. This is called turned on and forgotten. Works like a god. Super, very satisfied.

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Павел Жаворонок

Level 9 Local Expert

Terrible service, I waited in line for more than 10 minutes for an it specialist to come up, even though he was called 2 times over the speaker. Pointless trips from the order desk to the it specialist's desk just so that he can print a receipt, although this can all be done at the order desk. The organization of the work is disgusting. And in the end, the it specialist offered to buy insurance for the phone in order to break it and buy a new one for 75% of the cost of the old phone. Just the best company.

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Сергей Савенок

Level 4 Local Expert

I'll share my opinion. I bought a Siemens coffee machine in December of the 22nd year. Thank God the car is working fine (only for this I'm already putting 3 and not 1). The seller insisted on buying the protection + program, according to which the car was cleaned for free during the 12 months of the warranty period and another 24 months later. This was the case until the age of 25. At the next request, they said that their rules had changed and the contract had been changed unilaterally. Now my car is serviced for a fee. When I asked them to show me the contract that I had signed that I agreed to change the terms of protection, they unilaterally replied that they did not have a contract with my signature. When buying, I was not introduced to this agreement (there was only an oral account of the seller). What I paid for the protection plus for 3 years: it is unclear. At least such actions are unpleasant to me on the part of the seller. Buy equipment with the protection + program in the 5th element!!!

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Елена С.

Level 3 Local Expert

They sell cheap Chinese bullshit. The service center is only in Minsk. After the warranty ends, you can simply throw away the equipment for 1.5 - 2 thousand, as it is easier to buy a new one than to take it to Minsk.

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BE@ST Clever

Level 3 Local Expert

12/30/2025 appeal to 275 "5 element"(CJSC "PATIO") about incorrect operation of the HYNDAI HAM-5405 coffee machine (hereinafter referred to as the coffee machine) 02.01.2026 the coffee machine was taken away On 01/14/2026, I was informed that I could return the coffee machine to the address from which it was taken for quality control no earlier than 01/18/2026 On 01/16/2026, after repeated requests, they were delivered to the 5 Element store at 156 Prytytsky. When returning the coffee machine to the quality control center, they refused (trial run, test) A complaint has been written On January 17, 2026, they asked me to write an application for examination and said that it would take a day to pass the information to the management and decide in which direction the issue would be resolved. On 01/18/2026, there was no response, when contacting the organization, they reported that the management had a day off, no response was received, a complaint was written in connection with the current situation On 01/19/2026, when contacting the office, both as a company and as an importer, the security refused to escort or invite anyone. 21.01.2026.They invite you to RE-CHECK THE QUALITY OF THE PRODUCT On 01/22/2026, I arrive at the SC, and I am informed that no RE -INSPECTION OF THE QUALITY OF THE GOODS HAS BEEN SCHEDULED... To be continued

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Евгений К.

Level 4 Local Expert

We came to choose a laptop stand. We waited 20 minutes for the consultant Vasily or Vladislav, we didn't remember the name. The person was not at the workplace for 20 minutes, as a result, after we contacted some other employee, the consultant deigned to come. and he demonstrated the product in the most non-optimistic mood. We looked at the product ourselves, the consultant just stood there and poked around. I consider this an unacceptable attitude towards a customer who did not come to buy a TV for 8,000, but only a small accessory for his laptop that he bought on the same network.

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Роман Р.

Level 7 Local Expert

I bought an extension cord here. I gave you a phone number for bonuses at the checkout. The cashier asked me to speak up in a squeamish tone, and I said louder, but she still twisted her face as if she didn't like something. Buy her a hearing aid or something))) Shift number: 265, cashier's number: 2, cashier's name: 22330 22330 22330, time: 13:05

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Дмитрий Волощик

Level 5 Local Expert

Terrible attitude towards customers!!! Situation: I bought a Yandex Alice. Everything seemed to be fine, but after a week I discovered that I was wheezing. I bring it to the store, they send it for examination. I receive an SMS that the product is ready for delivery and everything is in order. I'm starting to check in the magin and you know what? The wheezing remained. And the consultant says: so it's normal for all speakers in this series to have such a defect. I will never buy anything in this store again, even though I have been your customer for 7 years.

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Егор Браво

Level 4 Local Expert

02.10.2024 at about 20/00 We came purposefully to buy a certain model of TV, approached one consultant, he said that the TV was available, but we had to wait for the consultant from the TV section and left, 10 minutes passed, no one came up to us, caught a passing consultant and asked, he also came up, looked at the presence of a TV, he said that there was a TV and he had to wait for a consultant from the TV department, he would call him now, went somewhere, returned a couple of minutes later and said that a consultant from this department would come in 2 minutes, they stood for another 10 minutes, so no one came up to us, after which we left. The consultants' completely indifferent attitude towards their clients. We came purposefully for a purchase, we knew the model and diagonal of the TV and in 30 minutes we were unable to issue it for purchase, as all the employees simply ignored us, instead of writing out a receipt for the purchase of a TV. It's a complete disgrace, I won't come here to buy anymore. Work with your employees.

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edelweiss moon

Level 4 Local Expert

It's a pity that you can't give minus 5 stars! The store probably collected its rating of 4.4 stars based on negative reviews of one star! I would not advise anyone to buy anything in the 5 element store chain. I bought a NEW Atlant washing machine, it was delivered the next day late, the machine was in a package with a yellow ribbon and the text "checked". Couriers in a hurry gave me to sign the act of acceptance of the goods, barely had time to inspect only for external defects. After connecting to the network, it turned out that three functions do not work for the machine: delayed start, pre. Washing and soaking, I did not use the machine and did not connect it to water.after that, I immediately contacted element 5, informed the operator about my problem , he sent me to the number of the Atlant warranty workshop. I had to make changes to my plans and wait for the master to fix a NEW washing machine .The master advised me to change the part on the spot explaining that :You will not wait for the replacement of the product from the store , which in the best case, if it is replaced in two weeks ... and I could not wait any longer and so 5 days have passed since the day of purchase, I gave the go-ahead for a warranty repair case.While I'm writing this review, I started the first wash . Therefore, my impressions of the store and its goods are disgusting , because of the inconvenience caused, I will never buy element 5 in the store chain again and of course I will not advise anyone!

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СТ РОСИНКА

Level 3 Local Expert

The delivery service in the 5th element works disgustingly and brazenly. On 02/25/2025, they delivered a washing machine to me in Dewdrop. The freight forwarder immediately said head-on that they did not wear to the 2nd floors and above, when they brought the car into the apartment, they did not take off their shoes, trampled the dirt, cleaned for half a day - when asked why they did not take off their shoes, the answer was - for safety reasons, but they did not give us shoe covers. I will no longer order anything in the 5th element and I will advise everyone.

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Анастасия Рында

Level 3 Local Expert

We bought a polaris vacuum cleaner in your store,a very cool model,easy and convenient to use,even a child can handle it,the consultants are always polite,helped with the choice,we recommend the 5th element to everyone

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Василий С.

Level 7 Local Expert

I would like to leave a review on the delivery. Not only were they more than an hour late, but they also started walking around the apartment in their shoes without asking. They were rude to my remark instead of apologizing. And it's not clear why you should enter an apartment with a small juicer at all. Can't everything be signed on the doorstep? It's not like this is some kind of huge refrigerator. And I paid 19 rubles for this delivery. Order no.900007561066

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Petr Grushevskiy

Level 4 Local Expert

Everything is fine until you come across a defective product. Unfortunately, the dishwasher came with a defect (it leaked through the front door). When contacting element 5, I was redirected to the service center and the epic of repair began. The service center (Closed Joint Stock Company "BYTTECHNOSERVICE") is simply disgusting. The application can lie for weeks, and you will be fed breakfast, the call center only responds that the master will contact you. In element 5, they throw up their hands, saying that we can't influence it in any way. And now I've been sitting with a broken typewriter for 2 weeks. Some were sold and satisfied (and tried to exchange the goods, but this also requires the conclusion of the same "excellent" service), while others simply do nothing.

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М Ю

Level 2 Local Expert

I would like to thank Alexey, the sales consultant. 01/13/2026 helped me choose a laptop and guided me through the products. Super professional and customer-oriented work!!

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Юрий К

Level 7 Local Expert

I wasted a lot of time (more than an hour) buying a refrigerator. I negotiated the delivery time with the seller. As a result, they do not have delivery at the agreed time (that is, 5 days later, i.e. in a week). I had to cancel the purchase and return the money. Thanks to this store for wasting your time.

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Алексей Реут

Level 8 Local Expert

They sell defective goods. I bought a fitness bracelet. I worked for a couple of months and broke down. I brought it to the warranty service, changed it.After a couple of months, they broke down again (the same breakdown). I came back to the service. They refused to accept it.

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Мартин М.

Level 12 Local Expert

There are 2 people at the checkout, or even 1 and 15 consultants nearby. I just can't understand this moment. You come for some household stuff and wait for the delivery for half an hour or an hour. But thanks to this, there are always a lot of people because they are waiting for the same thing...

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Роман Тапорчиков

Level 5 Local Expert

I ordered a coffee grinder through an online pick-up service from this store. They had it in stock, but the delivery time was already 2 days (December 31), well, OK. On December 31, at 10 a.m., the goods were delivered. There's no news at 2 p.m. I could barely get through to the call center, I ask when I can pick it up, but in response I hear WE DON'T KNOW. I ask, and who knows, give me the number, I'll call. In response, they say that no one knows, they won't give me anyone's numbers. I went to the store, no one knows when the order will arrive there either. It is very strange to hear this from a chain of stores that have been operating for decades, but their business processes have not been rebuilt. Other stores have no problem notifying you when the order will arrive. As a result, my order arrived on December 31st 20 minutes before the store closed. It's good that I managed to get there. In the fifth, I very rarely buy anything, and I won't continue. IP Vasya, who sells cheaper the same product from the same factory, is much more customer-oriented than this market leader.

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Надежда Троицкая

Level 3 Local Expert

Hello, the refrigerator arrived today, thanks to the courier Alexey and his partner, it was delivered very carefully. They explained everything in detail, very positive guys

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Никита Кузьмин

Level 6 Local Expert

The choice is excellent, the prices are reasonable, but the consultants are terrible, they always climb, and even when you ask for help, they cram you in more expensive, even if you immediately said that you were looking for a cheaper option, it's definitely a minus.

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Елена К

Level 3 Local Expert

People, please do not get fooled by the action in the 5 element store for products from Polaris! All reviews are positive for a high rating, as they offer a hairdryer as a gift (so to speak in gratitude)!All the reviews are untrue! And in general, I want to say about the store that my impressions are terrible. We came to buy and realized that they were cramming the most unnecessary and low-quality goods! Do not contact a consultant, because they convince you to buy promotional products and work dishonestly!If you want to make a purchase, do it, but do not expect honest advice from consultants.That's what happened in our family, unfortunately, but it's too late...(((

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Артемий Пугач

Level 7 Local Expert

I want to thank the store staff for their help! I couldn't decide for a long time, but the consultants were there until the end and explained all the nuances, helped me choose the optimal model according to my requirements and budget. The store has a pleasant atmosphere, the service is unobtrusive, which is important for me as a customer. It's nice when the customer is paid attention without convincing them to buy too much.

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Валерия П.

Level 4 Local Expert

I would like to express my gratitude to the seller Ilyin Evgeny for his skill and work with customers. I helped with the choice of a hair dryer, taking into account all the wishes and telling all about the quality and functionality of all products. I also want to wish this seller career advancement, good customers and high wages

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Vadim Zhevtorovich

Level 2 Local Expert

09/19/24 I ordered an aerogrill online, at the beginning of the tenth morning the operator of the 5th element contacted me, agreed on the date, time, address. The order was on 09/19/24 from 18:00-21:00. At 19:36, I called the delivery service on my own, where I was convinced that my order had been picked up and it was on the way, the courier dials in an hour, don't worry!!!! No call, no courier, no aerogrill!!!!! I tried to leave a request in advance, in order to avoid force majeure situations, but then they just scored on their client!!!! It is sad, sad and not pleasant to have such an attitude!!! So much for the fifth element, a reliable trading network, I used to think so.

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Юлия Балицкая

Level 3 Local Expert

Review of delivery I ordered a refrigerator , they brought it and took it back . You will not receive your product if you or your neighbors have even a small shoe shelf because it is very important to them that you move it yourself! Two huge ombals tell the girl to move over or we 'll pick up the goods . And as a result, you are left without a refrigerator , with a spoiled mood for the whole day and spoiled food because the old refrigerator is no longer there. To say that I'm shocked is an understatement , there are no such problems in the electric power industry and the 21st century . The bakery office , that was the last time I ordered anything there.

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Марина А.

Level 5 Local Expert

The order was made on 08/20/24 for pickup, in the personal account information to pick up 22 from 10.00 to 20.00 Upon arrival at 16.30 at the store, the manager says that he will not arrive at all today. Is it really impossible to send an SMS notification that the product will not arrive today, so that the client does not waste his personal time and money on trips for orders. They have deteriorated very much, in the future, in order to order something, I will take into account personal experience and feedback from other customers. Buy in other stores

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Мира Вербовская

Level 2 Local Expert

I bought a hair dryer, asked Kirill for help, but I didn't see much interest in the request and professionalism. Unfortunately, I was probably shy, I already wanted to take the first one I saw, but Evgeny Ilyin came up and helped me a lot with the choice, explained in detail the technical characteristics and disadvantages of each hair dryer. Five stars for Evgeny, respect, respect and many thanks!! And it is advisable for the employees at the cash register to be a little more involved in the work and friendly)

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Сергей Журневич

Level 3 Local Expert

We asked for advice on choosing a Dreame brand cordless vacuum cleaner. I would like to express special gratitude to the representative of the Dreame brand, Ilyin Evgeny, for his professionalism in working with clients. I have not met such a competent, positive, trained specialist for a long time. I recommend it!

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Andre Bond

Level 2 Local Expert

Part 1 In December 2024, the Kitfort KT-6181 tea set was purchased. No receipt or warranty card was left during delivery. The answer is to register on the manufacturer's website yourself, and we do not issue a receipt when paying with a card. After some bickering, they gave me a receipt and an empty warranty card... After 3 weeks, the bottom of the teapot burst from boiling water, miraculously without scalding the child. You need to make a refund yourself and wait another 3 weeks for the money to be refunded. A miracle, not a store Part 2 The money was returned on the same day, I leave step-by-step instructions.: 1. Take photos / videos of marriage / breakage. 2. You send a claim to the 5th Element and to the manufacturer (the latter can solve it faster) 3. In the store, duplicate the claim in the complaint book. 4. You require the provision of a Certificate of conformity (we CAREFULLY look at what is certified and from whom) 5. Make a refund, where: a) In the column I agree to quality control in my absence, cross out this phrase and add - CONDUCTING AN EXAMINATION IN MY PRESENCE. b) In the column "conducting quality control", cross out the previously entered "YES" and tick the box next to "CONDUCTING an EXPERT EXAMINATION" At this stage of the quest, the director appears in the hall and the issue begins to be resolved at a new level. An hour and a half and the chance of success increases (they returned everything to me promptly) I am waiting for a response to the claims in order to decide on further complaints. It's great when control works in Belarus. Good luck to everyone.)

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Анна Васюк

Level 2 Local Expert

Promoter Diana is just something with something! Such individuals are probably specially taken to discourage customers. A boorish attitude, an eternally dissatisfied face, rolling eyes, as a consultant is also a complete zero. Not knowing how to get a more expensive vacuum cleaner, she called the pleasant backlight the main advantage. Thank you for making us laugh at least) at our rejection of the expensive model, she clicked her tongue and rolled her eyes. She behaved as if homeless people who personally owed her something had come to her personal store. There are no words to describe our trip here))

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