5 Element

4.5

750 ratings

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Галина Н.

Level 5 Local Expert

I bought a kettle for an induction cooker, after a couple of weeks the bottom of the kettle and the edges turned dark, although the kettle did not heat up without water, I used it carefully, I took the element back to Nesterov at 5, they took it away, held it and said that this was a normal phenomenon, that it turned black when heated, I tried to dispute, they took it away again and wrote me a paper that this is not a manufacturing defect. But I don't understand how it can not be, if the kettle has lost its appearance, it has become ugly after a couple of weeks, during normal operation. Although I read on the Internet that this is a manufacturing defect, the thickness of the stainless steel is not observed, and it turns black when heated. For information, I used the same kettle, the same company for 10 years and it did not turn black, there were even cases that the water was drained and it was heated without water, it just got old and I decided to upgrade. I had to buy an electric kettle, but I put this one in the closet, it's just a pity to throw it away.

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Яра

Level 7 Local Expert

The seller had a strange strategy of "motivation to buy". I ordered a specific phone, came to pick it up – the phone is inexpensive and also with a discount. Why would I press and repeatedly suggest "suggest something better"? Better is probably more expensive. I understand that offering additional services is a service, but the little things decide everything. There was a very unpleasant aftertaste. And this despite the fact that at Dana Mall, literally this spring, they offered me about the same thing when buying, and I wanted to agree. Probably, the additional training that was promised in response to other comments never reached the team. It's sad, because the point is conveniently located, there are no queues, but I'd rather drive next time.

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Анна Е.

Level 5 Local Expert

We came to buy a phone according to the conditions listed on the website. The consultant's answer is that there are no such conditions, this is a mistake on the website! And he offered other terms of purchase. Does it turn out that this is misleading consumers, or is it really a mistake on the site that I have been observing for several weeks? We decided not to leave the situation like this and called the call center, where the operator confirmed that the conditions indicated on the website were valid and he did not know the reasons why the consultant told us so... We ordered a phone through a call center, according to the conditions we are interested in. So the question arises about the competence of consultants on the ground? Such consultations strongly influence the company's image. Next time, I will think very hard about whether to return there or not, given the negative experience I have had with the consultant. P.S. By the way, the extended warranty purchased for another product purchased earlier here did not work in my case for some reason. The question arises: then why is it needed? As a result, I refused it and took the money I had paid. Another attempt to confuse the consumer...

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Наталья ...

Level 25 Local Expert

This store is located in the shopping center. There is no parking in this shopping center. There is a polyclinic parking lot next to the fence, but there are no places there, and it is also fenced. There's nowhere to park the car nearby, unless it's a couple of kilometers away. I ordered a waffle iron, but it turned out to be loose and with scratches on the logo. And this is a gift. She didn't take it. My impressions of this place and the store are not the best.

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юля д.

Level 5 Local Expert

We bought a laptop today, the staff advised us and helped us decide.Special thanks to the administrator, Sergey Alexandrovich, who installed everything that was needed, professionally and politely.Despite the fact that the working hours are over.Thank you very much.

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Dima Kolos

Level 5 Local Expert

Good hardware store, courteous staff.Equipment for all occasions. The quality of the goods is the best, there was no defect.It is located near the house.

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Алиса

Level 6 Local Expert

It's not a good store, you need to run for consultants to get information. I wanted to buy a mouse, they said that I didn't need anything and went to the checkout. I didn't take the receipt because the mouse was cheap, I came home, but it was defective, the button didn't work. If I have to buy something from this store again, I will check everything very carefully.

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Павел П.

Level 7 Local Expert

Order No. 114-000578321-301225. The consultation was good, but the promise to deliver the goods before 16.00 was not fulfilled. They took the full payment to bring it exactly. As a result, the consultant received a percentage, but my parents did not receive a gift.

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Татьяна Я.

Level 4 Local Expert

A disgusting chain of stores. Soon, they will charge money for writing out a piece of paper for payment. Unpleasant consultants on the floor. There's always some kind of mockery in the conversation. Today was the last purchase in this chain of stores.

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Виталий Грифко

Level 3 Local Expert

It's a very cool store, one of my favorites. The staff are smart. Customer service specialist Vitaly is a wonderful specialist who has helped me out more than once. Thanks also to the administrator Sergey for his help with choosing the product and setting up the phone.

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Олегатор

Level 13 Local Expert

A good store, excellent consultants. And the prices of some goods are much lower. There are plenty to choose from.

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Камила Бедрицкая

Level 6 Local Expert

The store is spacious, the staff is courteous, the assortment is large, a lot of equipment from irons to laptops and more. Prices are normal, there are often promotions. I like to come here.

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Алина Савик

Level 3 Local Expert

I bought a hair dryer in this store at the end of December, I was satisfied with the purchase, the hair dryer is high-quality! The staff is responsive, always ready to help and prompt! A large selection of products. I am happy with everything) I recommend this store!

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Кристина Анатольевна

Level 6 Local Expert

I bought a Bosch MFQ36300S mixer in December 2022 for the most affordable price of 99p, the most profitable, if you believe the online!) What surprised me was the friendliness of the person, sensitivity and attention. It feels like people are working, not working off their time! Thanks to the guy from MBT, for a pleasant and warm impression of visiting your store! 10/10

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Сергей Алфёров

Level 3 Local Expert

Many thanks to Nikita, the representative of honor, and Maria, the seller, for their excellent advice, competent answers, honesty and responsiveness! 10 out of 10! The best!

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В. К.

Level 13 Local Expert

A defective product was delivered. They refused to take it. I had to return it myself to another city. They refused to return the money. Referring to the fact that the product is defective. Nonsense. I will refrain from further purchases. A lawsuit is being prepared now. The company is avoiding contact.

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Катя *

Level 2 Local Expert

I will not buy anything here at all. We ordered a phone, waited until they found it for 20 minutes, so then we also started to dissuade them from buying! Why do you care what I buy? I ordered what I liked and ordered you should not care why this is it! As a result, she ran away from there. The whole mood was ruined :(

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Светлана Гилаева

Level 12 Local Expert

I visited only once, but I liked the store, very polite, attentive and intelligent consultants, answer all questions in detail, tell and show the goods. I definitely recommend the store. And the assortment is excellent

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Денис В.

Level 7 Local Expert

So-so place ... of course there are a lot of goods, the choice is varied, BUT! Why is it that when you just came to see something, 1000 consultants will come to you and offer help, but here - no one) I found a consultant myself, who had to be distracted from a conversation with a friend and asked to approach the vacuum cleaners ... people don't know how to answer questions, well, we are already used to it) the question is how who types the staff?) I asked what brushes are included? The answer: "well, it seems like an ordinary one, a slit there, like yes" - it's funny) 😂 If you don't have enough money to pay people an adequate salary , then at least leave more information on the booklets with a price tag) by the way, there is a little more information in Electrosila. In general, we always have a problem with the service... this is not the first place with such service.

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Игорь К.

Level 10 Local Expert

Obviously high prices and their periodic decrease, as if by stock, equalizes the cost of goods to the average market price. But promotional items on the installment card are no longer sold. Pay 100%, and the accumulated bonuses will not be credited to you, because the price has already been reduced for the promotion. And the fact that it is the same as that of competitors without a promotion, this is how it is intended. And the consultants on the floor, well, so-so specialists.

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Александр Климков

Level 9 Local Expert

A small assortment and only one consultant, but very polite and competent. He has 5 stars

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Majestic2222

Level 8 Local Expert

The staff is good. The choice of goods is huge, if something is not in this store, they can bring it to the same address. I recently bought a refrigerator in this store and was satisfied.

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вячеслав

Level 9 Local Expert

An excellent store meets the needs of price / quality. Excellent work of the staff will be told, shown, etc. that is not enough in other stores.

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Денис Журко

Level 8 Local Expert

The store is quite large and the assortment is just as impressive, but as in all 5 elements, some managers don't care about one place, you drive some away with a stick..

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Денис СД

Level 15 Local Expert

Well, I recommend it, the range, consultants, loyalty program

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Евгений Лебедев

Level 10 Local Expert

The range is impressive, the consultants are polite, work professionally and most importantly are not intrusive, except for the basic appliances in the kitchen (induction hob, dishwasher, oven) I also bought a smartphone for my daughter, took an extended warranty and as the user could not register himself, so the consultants connected me all the way to Moscow, explained everything clearly there, took me step by step, everything turned out, the impressions of the 5th element are the most positive.

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Паша Федоровик

Level 5 Local Expert

The store is really cool, everything is done wisely in terms of service. I ordered a washing machine with delivery and installation. They brought it, checked it, and connected it carefully

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Маковец Стасик

Level 7 Local Expert

I often come in just to look, but I leave with a purchase. The atmosphere is calm, the consultants are unobtrusive. I recently took a smart light bulb, I am satisfied

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Roma Glebik

Level 8 Local Expert

I made an order through the site, some write the dates, in fact you wait for 2 days more, the site itself offers a promo code for a discount, which they cannot hold after and ask you to call technical support, everything is very slow and sad in terms of service

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Алеся Панюш

Level 4 Local Expert

The staff is excellent -they always recommend a good product, the quality is excellent, the place is always clean and cozy

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Мария Сидина

Level 3 Local Expert

We bought a polaris electric grill today. The grill performs all its functions perfectly, I recommend it. The purchase was quick and without nerves during registration)

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Владислав П.

Level 3 Local Expert

Wonderful staff work in this store, I will tell you everything about the product in detail, show you, and help you with any question.

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снегурочка Мороз

Level 7 Local Expert

Very helpful staff, especially young people: Andrey, speaks slowly and a little quietly, so I would listen to him. The guys stayed for half an hour after the store closed and made purchases for me.... Thank you every time..And the Alice Yandex station is just a Fire:)))

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Роман Снитко

Level 5 Local Expert

It's just terrible, they wanted to take the phone. They took it, I wrote before that there is an NSF on the tele-phone, the result: he is not there, mom is upset

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Виктор Корнилов

Level 16 Local Expert

Attentive managers provided the best choice and provided assistance in obtaining a loan on the spot, which made it possible to become the owner of excellent equipment in a short time. I really liked the extended warranty service provided.

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Ирина Ппоа

Level 4 Local Expert

25.12 23g.I bought a refrigerator..I made the delivery..not to your address...It was a gift..young woman..during registration..said...You can also send a photo of the delivery agreement via Viber to the addressee..and my presence..It won't be necessary...Finally..The courier is calling..and explains it...what is required is my presence with a passport.I had to drop everything..and rush to the other side of the city... also spending money on a taxi...To say..That I'm outraged....It's nothing... Not to say!!!!

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Светозар Сергеев

Level 3 Local Expert

In general, I like the 5th element, a large assortment, good prices, discounts, etc. But! The branch to Nesterov is something (in the worst sense). We came to choose a microwave and a couple more things in the electronics department. You try to pick up a consultant when he flies by - wait 2 minutes - and so 5 times. As a result, "take this one, it's normal." In general, the employees do not seem to be interested in selling, they do not really know the terms of their own shares, they had to leave there and go to another store.

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Владимир Петровский

Level 5 Local Expert

I recently bought 2.1 acoustics from them, I live nearby, I came home turned it on and realized that something was wrong...(no bluetooth)Two completely identical models are sold visually, only one has Bluetooth, the other does not.I called the store, explained the situation, and they tell me the product was already in use?!? We can't change it.I'm saying that I bought it from you half an hour ago...Anyway, no, that's it.It's still in the box with the checks (I bought another one for myself, of course not from them)That's the bestial attitude towards the client...

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Лисичка

Level 4 Local Expert

Be careful when buying an item and returning an item with defects! The sales consultant marked the serial number "used" instead of the serial number, which further prevented the return of low-quality goods. A service employee called 14 days after accepting a low-quality product with an offer to come pick it up and take it to the service on her own. The store manager does not consider it necessary to do anything about these violations. A call to call center 275 revealed that the store's employees were misleading the management that the customer agreed to the repair, even though a notice of termination of the purchase agreement had been written. At the same time, product consultations are of high quality.

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Екатерина Буката

Level 3 Local Expert

The store is good, the selection is large. Special thanks to the seller ZLATOMIR BYSTROV, I wish there were more of them. What can't I say about the representatives in the store :Maxim Borisevich and Oleg Trofimov. It is incompetent to judge a client in his presence.

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юрий к.

Level 2 Local Expert

A very good store, I personally liked it, I bought my smartphone and some accessories there, the assortment is not bad, the quality of service suits me, there were no problems!

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Ирина Веремейчик

Level 3 Local Expert

We were in the store on January 3, I understand that it's holidays, BUT if the store is open, you shouldn't ignore customers and show your dissatisfaction with everything!!! A terrible impression of the service and the attitude of the specialists!

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Евгений юхнович

Level 5 Local Expert

Responsive staff, a very rich selection of equipment

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Маша Колесникова

Level 5 Local Expert

I always say that element 5 has good service. You can arrange delivery, you can come to the store and touch the product. Consultants are more familiar with the characteristics of the product and can really help with the choice.

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Александр Дещеня

Level 7 Local Expert

I even feel sorry for the stars. I placed an order, after registration, a window clearly popped up that you can pick up the order tomorrow from 10 to 20. At 10:40, I was already in the store with a small child in my arms. The girl said that your order is not available. I didn't tell her about my own6. I think it's okay. She said she would send an SMS or via Viber. I promised that the goods would be with us at 14 o'clock. At about 4 p.m., without waiting for an SMS, I decided to call. Operator Elena said that you should expect a notification. 18 hours, there is still no notification. The plans have already completely collapsed because of that unfortunate product. The call to the operator is picked up by Kamila, when I asked what the fate of my order was, she said that the goods were already on Nesterov in the store))) So why am I saying SMS came and Viber did not come. She looked at it and said, well, yes, it happens)) I have plans for the pipe, it would be better to buy in the 21st century or an electric saw. It's better there. I've never seen anything like this before. IT'S A TERRIBLE COMPANY, IT USED TO BE LIKE THAT, AND IT'S STILL LIKE THAT. EVERYONE HAS ALREADY STEPPED FORWARD, BUT THESE ARE JUST STOMPING AROUND. I DO NOT ADVISE YOU TO CONTACT US HERE.

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Tatiana Zlobich

Level 6 Local Expert

06.09.22 on 47 Nesterova Street, I bought a blender in the store. I made an installment plan and went to the cashier. There was a young girl sitting at the cash register who was already dissatisfied with something. To the question, pay by card or in cash! I was told that the bank did not explain to you where to pay! I told her what I was told and I just didn't fully understand. A girl from the bank came up and she started telling her off in front of me that she did not explain to me how and where to pay. It didn't end there. They placed an order for me and handed me a mixer. I asked about the package. I went back to the checkout again, they knocked out a package for me without even asking what size my purchase was. Of course, the package was not the right size. I went back to the checkout and asked for a bigger package. The verdict was this is the only size. I left the package for them and left.

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Анастасия

Level 16 Local Expert

I am always satisfied with the service in the store, all sellers are lively and active, they clearly explain, tell and show, the choice of equipment is good. If I go to choose something, buy it only in the 5th element.

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Denis Vaytkun

Level 7 Local Expert

The staff is customer-oriented, a large selection of goods,good quality, discounts and promotions are present.

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Сергей Бардышев

Level 11 Local Expert

Today, the visitors and the consultant's very good work have purchased a kettle and an immersion mixer

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Many Pakyo888

Level 8 Local Expert

The staff knows their business well, as for the goods, then as for me everything seems to be fine, I do not know the quality of the goods, since I did not purchase anything in this store, I consider the location of this store to be ideal

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5 Element

179 reviews