This is not the first time I have bought equipment and not only in the 5th element. I always like everything: online consultations in chat rooms, timeliness and the ability to take the goods in installments without overpayments, the ability to order several types of equipment, except bulky ones, the ability to refuse the goods if they did not fit. I would especially like to mention the consultants, who always respond to requests for help, advise, and help with the choice. And I especially want to mention Taras, an exemplary specialist in these matters!!! Always a positive and smiling guy, ready to give a lightning-fast spread on any product of interest! He always sounds sincere and I want to believe him!) If I see him, I always go to him intuitively trusting!) I hope that the management of element 5 also sees the peculiarities of its employees and contributes to their interest in their business financially!)

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Варюша Язенина

Level 5 Local Expert

We have purchased a lot of equipment in this store, mainly Dreame and Haier brands. Half a year later, the equipment broke down and we handed over the vacuum cleaners under an extended warranty (it is purchased separately) to a service center. Both times, the equipment returned after repair in terrible condition: with scratches, scuffs and dirt inside (it remains after testing). When I asked the consultant about this, he replied that the equipment is not cleaned after testing. As compensation for defects in the equipment, they offered bonuses that can only be spent in their store, It's a pity that such an attitude towards customers, considering that we bought all new home appliances here. There are also questions about the extended warranty: it is easier to take the equipment directly to the service. It will be cheaper, faster, and the equipment will return to normal condition. By the way, the promise to provide a replacement during the repair is also not true. They offered me a regular vacuum cleaner for my cleaning one. Why would I need it if I already have one?

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Евгений М

Level 6 Local Expert

Having arrived for a certain product, we were faced with the brazen "sniffing" of the product twice as expensive. At the same time, the advertised product did not have any objective advantages, and the consultant used a set of words that the average layman did not understand. In the end, the consultant also "puffed up his cheeks" when they didn't follow his lead... I really didn't like it! We have not encountered this before in this store.

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